Ross YOYAGER X1 Operating manual

Voyager X1 Maintenance Guide
Version 02

Thank You for Choosing Ross
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• offer the best product quality and support
2. Make Cool Practical Technology
• develop great products that customers love
Ross has become well known for the Ross Video Code of Ethics. It guides our interactions and empowers our
employees. I hope you enjoy reading it below.
If anything at all with your Ross experience does not live up to your expectations be sure to reach out to us at
[email protected].
David Ross
CEO, Ross Video
[email protected]
Ross Video Code of Ethics
Any company is the sum total of the people that make things happen. At Ross, our employees are a special group.
Our employees truly care about doing a great job and delivering a high quality customer experience every day. This
code of ethics hangs on the wall of all Ross Video locations to guide our behavior:
1. We will always act in our customers’ best interest.
2. We will do our best to understand our customers’ requirements.
3. We will not ship crap.
4. We will be great to work with.
5. We will do something extra for our customers, as an apology, when something big goes wrong and it's our fault.
6. We will keep our promises.
7. We will treat the competition with respect.
8. We will cooperate with and help other friendly companies.
9. We will go above and beyond in times of crisis. If there's no one to authorize the required action in times of
company or customer crisis - do what you know in your heart is right. (You may rent helicopters if necessary.)

Voyager X1 Maintenance Guide
• Ross Part Number: 3808DR-040-02
• Release Date: August 3, 2021
The information contained in this Guide is subject to change without notice or obligation.
Copyright
©2021 Ross Video Limited, Ross®, and any related marks are trademarks or registered trademarks of Ross Video
Limited. All other trademarks are the property of their respective companies. PATENTS ISSUED and PENDING. All
rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, mechanical, photocopying, recording or otherwise, without the prior written permission of Ross
Video. While every precaution has been taken in the preparation of this document, Ross Video assumes no
responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the
information contained herein.
Patents
Patent numbers US 7,034,886; US 7,508,455; US 7,602,446; US 7,802,802 B2; US 7,834,886; US 7,914,332; US
8,307,284; US 8,407,374 B2; US 8,499,019 B2; US 8,519,949 B2; US 8,743,292 B2; GB 2,419,119 B; GB 2,447,380
B; and other patents pending.
Notice
The material in this manual is furnished for informational use only. It is subject to change without notice and should
not be construed as commitment by Ross Video Limited. Ross Video Limited assumes no responsibility or liability for
errors or inaccuracies that may appear in this manual.

Important Regulatory and Safety Notices to Service Personnel
Before using this product and any associated equipment, refer to the "Important Safety Instructions" listed below so
as to avoid personal injury and to prevent product damage.
Products may require specific equipment, and /or installation procedures be carried out to satisfy certain regulatory
compliance requirements. Notices have been included in this publication to call attention to these specific
requirements.
Symbol Meanings
Protective Earth — This symbol identifies a Protective Earth (PE) terminal, which is
provided for connection of the supply system’s protective earth (green or green/yellow)
conductor.
The exclamation point within an equilateral triangle is intended to alert the user to the presence
of important operating and maintenance (servicing) instructions in the literature accompanying
the product. Failure to heed this information may present a risk of damage or injury to persons
or equipment.
Warning — The symbol with the word "Warning" within the equipment manual indicates a
potentially hazardous situation, which if not avoided, could result in death or serious injury
Caution — The symbol with the word "Caution" within the equipment manual indicates a
potentially hazardous situation, which if not avoided, may result in minor or moderate injury. It
may also be used to alert against unsafe practices.
Notice — The symbol with the word "Notice" within the equipment manual indicates a
situation, which if not avoided, may result in major or minor equipment damage or a situation,
which could place the equipment in a non-compliant operating state.
Warning Hazardous Voltage — The lightning flash with arrowhead symbol within an
equilateral triangle is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of
shock to persons.
ESD Susceptibility — This symbol is used to alert the user that an electrical or electronic
device or assembly is susceptible to damage from an ESD event.

Important Safety Instructions
1) Read these instructions.
2) Follow all instructions and heed all warnings.
3) Refer all servicing to qualified service personnel.
4) The equipment's AC appliance inlets are the means to disconnect the product from the
AC Mains and must remain readily operable for this purpose.
5) Parts of the equipment's power supplies can still present a safety hazard even when the
product is in the "OFF" state. To avoid the risk of electrical shock and to completely
disconnect the apparatus from the AC Mains, remove all power supply cords from the
product's AC appliance inlets prior to servicing.
6) If the product nameplate indicates that the chassis is “Rack Mounted”, it is to be rack
mounted only. To ensure safe operation and maintain long-term system reliability, proper
installation requires that the front and back area of the chassis remain clear of obstructions
so as not to restrict airflow.
7) The Optical Disk Drive within this product is a “Laser - Class 1 product”.
Warning 8) No operator access to internal parts in this product. The power supply outputs are
considered an Energy Hazard (>240VA). To avoid the risk of contact with the Energy
Hazard and to completely de-energize the apparatus, remove all power supply cords from
the product’s AC appliance inlet(s) prior to servicing.
Warning 9) Indoor Use: To reduce the risk of fire or electric shock, do not expose this apparatus to
rain or moisture.
Warning 10) This product includes an “Ethernet Port” which allows this product to be connected to a
local area network (LAN). Only connect to networks that remain inside the building. Do not
connect to networks that go outside the building.
Caution 11) This apparatus contains a Lithium battery, which if replaced incorrectly, or with an
incorrect type, may cause an explosion. Replace only with the same type recommended by
the manufacturer. Dispose of used batteries according to the manufacturer's instruction by
qualified service personnel.
Caution /
Attention
12) This unit may have more than one power supply cord. Disconnect all power supply
cords before servicing to avoid electric shock / Cet appareil peut comporter plus d’un
cordon d’alimentation. Afin de prévenir les chocs électriques, debrancher tous les cordons
d’alimentation avant de faire le dépannage.

Use of Hazardous Substances in Electrical and Electronic Products (China RoHS)
Ross Video Limited has reviewed all components and processes for compliance to:
“Management Methods for the Restriction of the Use of Hazardous Substances in Electrical and Electronic Products”
also known as China RoHS.
The “Environmentally Friendly Use Period” (EFUP) and Hazardous Substance Tables have been established for all
products.
The Hazardous substances tables are available on our website at:
http://www.rossvideo.com/about-ross/company-profile/green-practices/china-rohs.html
电器电子产品中有害物质的使用
Ross Video Limited 按照以下的标准对所有组件和流程进行了审查：
“ 电器电子产品有害物质限制使用管理办法 ” 也被称为中国 RoHS。
所有产品都具有 “ 环保使用期限 ”(EFUP）和有害物质表。目前，我们正在更新我们所有的产品手册。
有害物质表在我们的网站：
http://www.rossvideo.com/about-ross/company-profile/green-practices/china-rohs.html

EMC Notices
US
FCC Part 15
This equipment has been tested and found to comply with the limits for a class A Digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a Commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
CANADA
This Class “A” digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe “A” est conforme a la norme NMB-003 du Canada.
EUROPE
This equipment is in compliance with the essential requirements and other relevant provisions of CE Directive
93/68/EEC.
AUSTRALIA
This equipment has been tested to AS/NZS CISPR32:2015 AMD1:2020 and found to comply with the limits for a
Class A Digital device.
INTERNATIONAL
This equipment has been tested to CISPR 32:2015 AMD1:2019 and found to comply with the limits for a Class A
Digital device.
KOREA
Notice Changes or modifications to this equipment not expressly approved by Ross Video Ltd.
could void the user’s authority to operate this equipment.
Notice This is a Class A product. In domestic environments, this product may cause radio
interference, in which case the user may have to take adequate measures.

Warranty and Repair Policy
Ross Video Limited (Ross) warrants its Voyager systems to be free from defects under normal use and service for
the following time periods from the date of shipment:
•Voyager Server — 12 months
•Voyager Software Upgrades — 12 months free of charge
•System hard drives — 60 months
If an item becomes defective within the warranty period Ross will repair or replace the defective item, as determined
solely by Ross.
Warranty repairs will be conducted at Ross, with all shipping FOB Ross dock. If repairs are conducted at the
customer site, reasonable out-of-pocket charges will apply. At the discretion of Ross, and on a temporary loan basis,
plug in circuit boards or other replacement parts may be supplied free of charge while defective items undergo repair.
Return packing, shipping, and special handling costs are the responsibility of the customer.
This warranty is void if products are subjected to misuse, neglect, accident, improper installation or application, or
unauthorized modification.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profit). Implied warranties, including that of merchantability and fitness for a particular purpose, are
expressly limited to the duration of this warranty.
This warranty is TRANSFERABLE to subsequent owners, subject to Ross’ notification of change of ownership.
Extended Warranty
For customers that require a longer warranty period, Ross offers an extended warranty plan to extend the standard
warranty period by one year increments. For more information about an extended warranty for your Voyager system,
contact your regional sales manager.

Environmental Information
The equipment that you purchased required the extraction and use of natural resources for its production. It may
contain hazardous substances that could impact health and the environment.
To avoid the potential release of those substances into the environment and to diminish the need for the extraction of
natural resources, Ross Video encourages you to use the appropriate take-back systems. These systems will reuse
or recycle most of the materials from your end-of-life equipment in an environmentally friendly and health conscious
manner.
The crossed-out wheeled bin symbol invites you to use these systems.
If you need more information on the collection, reuse, and recycling systems, please contact your local or regional
waste administration.
You can also contact Ross Video for more information on the environmental performances of our products.

Company Address
Ross Video Limited
8 John Street
Iroquois, Ontario
Canada, K0E 1K0
Ross Video Incorporated
P.O. Box 880
Ogdensburg, New York
USA 13669-0880
General Business Office:
Fax:
(+1) 613 652 4886
(+1) 613 652 4425
Toll Free Technical Support: 1-844-652-0645 (North America)
[phone] (International)
Alternately, you can contact:
Technical Support: (+1) 613 652 4886
After Hours Emergency: (+1) 613 349 0006
E-mail for Technical Support: [email protected]
E-mail for General Information: [email protected]
Website: http://www.rossvideo.com

Voyager Maintenance Guide (v02) C - 1
Contents
Introduction.......................................................................................................... 2
About This Guide ................................................................................................................................2-1
Documentation Conventions ...............................................................................................................2-1
Getting Help ........................................................................................................................................2-2
Contacting Technical Support ....................................................................................................................... 2-2
Hardware Overview and Installation.................................................................. 3
Hardware Overview.............................................................................................................................3-1
Front View of the System .............................................................................................................................. 3-1
Power LED Area .......................................................................................................................................... 3-2
HDD Alarm LED Area ................................................................................................................................... 3-3
Voyager SDI Rear Input/Output Connections ............................................................................................... 3-4
Voyager IP Rear Input/Output Connections.................................................................................................. 3-5
Voyager 12G Rear Input/Output Connections .............................................................................................. 3-6
Rear Peripheral Connections ........................................................................................................................ 3-7
Power Supplies ............................................................................................................................................. 3-8
Hardware Installation ..........................................................................................................................3-9
Unpacking the Unit........................................................................................................................................ 3-9
Installation Requirements.............................................................................................................................. 3-9
Installing the System in an Equipment Rack ................................................................................................. 3-9
Attaching the Cables ................................................................................................................................... 3-10
Powering Up the System............................................................................................................................. 3-11
Powering Down the System ........................................................................................................................ 3-11
Hard Drive Maintenance...................................................................................... 4
MegaRAID Storage Manager..............................................................................................................4-1
RAID Array Consistency Check ..........................................................................................................4-3
RAID Array Drive Replacement ..........................................................................................................4-4
Hardware Maintenance ....................................................................................... 5
Replacing a System Drive...................................................................................................................5-1
Removing a System Drive............................................................................................................................. 5-1
Replacing a System Drive............................................................................................................................. 5-3
Removing and Re-Installing the Top Panel.........................................................................................5-6
Replacing Cooling Fans ......................................................................................................................5-9
Replacing the Front Chassis Fan .................................................................................................................. 5-9
Replacing the Inside Chassis Fan............................................................................................................... 5-16
Replacing the Rear Chassis Fan ................................................................................................................ 5-18
Replacing the System Drive Fan................................................................................................................. 5-20
Accessing the USB Security Dongle .................................................................................................5-22
Replacing Power Supplies ................................................................................................................5-23
Removing a Power Supply Module ............................................................................................................. 5-23
Installing a Power Supply Module ............................................................................................................... 5-24
Appendix A: Matrox SDI I/O Cables .................................................................. A
Matrox SDI Video Input/Output Cables .............................................................................................. A-1
DSX LE4 FH / 8 Model .................................................................................................................................A-1
Matrox Audio Cables.......................................................................................................................... A-2

C - 2 Voyager Maintenance Guide (v02)
Appendix B: Matrox 12G I/O Cables ................................................................. B
Matrox 12G Video Input/Output Cables ............................................................................................. B-1
DSX LE5 12G Model ....................................................................................................................................B-1
Appendix C: AJA Corvid 88 I/O Cables ............................................................ C
Features............................................................................................................................................. C-1
BNC Connections .............................................................................................................................. C-1
BNC Connection Pinout ..................................................................................................................... C-2

Voyager Maintenance Guide (v02) Introduction • 2–1
Introduction
Thank you for choosing a Ross Video Voyager system.
Ross Video designed the Voyager product line with the needs of live production in mind. Voyager is an easy to use,
yet powerful, 3D graphics and character generator. There are a range of Voyager systems tailored to suit a variety of
needs.
We appreciate your business and sincerely hope that you have a great experience with your new Voyager system.
As always, if there is anything that we at Ross Video can do to assist you, please do not hesitate to contact us.
About This Guide
This guide covers the installation and maintenance of the Voyager system. Refer to this guide and the accompanying
Getting Started guide when your first install or need to reconfigure your system.
If, at any time, you have a question pertaining to the operation of the Voyager system, please contact Ross Video at
the numbers listed in the section Contacting Technical Support. Our technical staff are always available for
consultation, training, or service.
Documentation Conventions
Special text formats are used in this guide to identify parts of the user interface, text that a user must type, or a
sequence of menus and submenus that must be followed to reach a particular command.
Bold text Bold text is used to identify a user interface element
such as a dialog box, menu item, or button.
For example:
In the IBP SD 4:2:0 Compression Options dialog
box, select the ZigZag Scan option, and click OK.
Courier text Courier text is used to identify text that a user must
type.
For example:
At the prompt, type c:\windows\system32.
Italic text Italic text is used to identify the titles of referenced
guides, manuals, or documents.
For example:
For more information, refer to the section Creating
and Configuring a Media Profile in the Voyager Setup
Guide.
> Menu arrows are used in procedures to identify a
sequence of menu items that you must follow.
For example, if a step reads “Server > Save As,” you
would click the Server menu and then click Save As.

2–2 • Introduction Voyager Maintenance Guide (v02)
Getting Help
Voyager documentation is provided on the product USB key.
Contacting Technical Support
At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest
telephone.
Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service
and technical support is provided directly by Ross Video personnel. During business hours (eastern time), technical
support personnel are available by telephone any time. After hours and on weekends, a direct emergency technical
support phone line is available. If the technical support person who is on call does not answer this line immediately, a
voice message can be left and the call will be returned shortly. This team of highly trained staff is available to react to
any problem and to do whatever is necessary to ensure customer satisfaction.
• Technical Support:
› ([phone]
› 1-844-652-0645 (North America)
› [phone] (International)
•After Hours Emergency: ([phone]
•E-mail: [email protected]
•Website: http://www.rossvideo.com

Voyager Maintenance Guide (v02) Hardware Overview and Installation • 3–1
Hardware Overview and Installation
This chapter provides a brief overview and installation instructions for the Voyager system hardware.
Hardware Overview
This section provides a brief overview of the Voyager system hardware.
Front View of the System
The following diagram Figure 3.1 displays the front of the Voyager system with the front door removed. Descriptions
of individual components are contained in the legend below the diagram.
Figure 3.1 Front View of Voyager System
1) Power LED Area — This area includes the Voyager
system Power button and LEDs for system
components. Refer to the section, “Power LED Area”
on page 3–2 for further information.
2) USB Ports — These ports can be used to transfer
media to and from USB drives.
3) HDD USB Ports — These ports are inactive.
4) HDD Alarm LED Area — This area includes the alarm
LEDs for the HDD hardware. Refer to the section, “HDD
Alarm LED Area” on page 3–3 for further information.
5) System Drives — Voyager systems are equipped with
five drives in a RAID 1 (system drives) and RAID 5
(media drives) configuration to provide redundancy in
case of a drive failure.
This arrangement allows for a single drive failure
without loss of data or performance.

3–2 • Hardware Overview and Installation Voyager Maintenance Guide (v02)
Power LED Area
The Power LED area is located on the front of the Voyager system, in the middle top of the chassis. This area
contains the Power button for the Voyager system, as well as activity LEDs for system components. Refer to the
section “Front View of the System” on page 3–1 to locate the Power LED area on the front of the Voyager system.
The following diagram Figure 3.2 displays the Power LED area of the Voyager system. Descriptions of individual
components are contained in the legend below the diagram.
Figure 3.2 Power LED Area
1) Power Button — Press this button to begin the boot
procedure. Press and hold the button for five seconds to
power down the system after a hardware or software
failure.
2) Reset Button — Press this button to reset the system
after a hardware or software failure. Pressing this button
also reboots the system.
3) Power Active Indicator LED — This LED is active
when the system is powered on.
4) Hard Disk Activity LED — This LED activates when
there is read/write activity on any system hard disk..
5) Network 1 Activity LED — This LED is not active.
6) Network 2 Activity LED — This LED is not active.

Voyager Maintenance Guide (v02) Hardware Overview and Installation • 3–3
HDD Alarm LED Area
The HDD Alarm LED area is located on the front of the Voyager system, in the top-right of the chassis above the
system drives. This area contains the alarm LEDs for the HDD hardware. Refer to the section “Front View of the
System” on page 3–1 to locate the HDD Alarm LED Area on the front of the Voyager system.
The following diagram Figure 3.3 displays the HDD Alarm LED Area of the Voyager system. Descriptions of
individual components are contained in the legend below the diagram.
Figure 3.3 HDD Alarm LED Area
1) Alarm Mute Button — The alarm mute button is not
active.
2) Temperature Alarm LED — This LED activates when
the temperature inside the HDD hardware rises above
the recommended operating temperature. This LED is
accompanied by an audible alarm.
3) Fan Failure Alarm LED — This LED activates when a
cooling fan in the HDD hardware has failed, and
requires replacing. This LED is accompanied by an
audible alarm.
4) HDD Failure Alarm LED — This LED activates when
one or more system drives in the HDD hardware have
failed. This LED is accompanied by an audible alarm.

3–4 • Hardware Overview and Installation Voyager Maintenance Guide (v02)
Voyager SDI Rear Input/Output Connections
The following diagram Figure 3.4 displays the Input/Output portion of the Voyager system. Descriptions of
individual components are contained in the legend below the diagram.
Figure 3.4 Voyager SDI Rear Input/Output Connections
1) Display Ports — Two Display Ports provide output for
computer monitors. Ensure the correct display port to
DVI adapters are used (DIV-D or DVI-I).
2) HDMI Port — One HDMI port (b) provides output for a
computer monitor.
3) USB-C Port — One USB-C port (c) provides output for
a computer monitor.
4) nVidia Quadro Sync II — Two Frame Lock connections
for synchronizing multiple displays.
Connect using CAT-6 UTP Ethernet cables.
5) Matrox Video Input/Output Cables — Provide SDI
video input and output, as well as an analog reference
point.
Refer to “Appendix A: Matrox SDI I/O Cables” on
page A–1 for further information.
OR
AJA Corvid 88 Video Input/Output Cables— Provide
SDI video input and output, as well as an analog
reference point.
Refer to “Appendix C: AJA Corvid 88 I/O Cables” on
page C–1 for further information.

Voyager Maintenance Guide (v02) Hardware Overview and Installation • 3–5
Voyager IP Rear Input/Output Connections
The following diagram Figure 3.5 displays the Input/Output portion of the Voyager IP system. Descriptions of
individual components are contained in the legend below the diagram.
Figure 3.5 Voyager IP Rear Input/Output Connections
1) Display Ports — Three Display Ports provide output for
computer monitors. Ensure the correct display port to
DVI adapters are used (DIV-D or DVI-I).
2) USB-C Port — One USB-C port provides output for a
computer monitor.
3) nVidia Quadro Sync II — Two Frame Lock connections
for synchronizing multiple displays.
Connect using CAT-6 UTP Ethernet cables.
4) SFP Cage 1 — Two connections for a small form-factor
pluggable SFP for attaching a networking cable.
5) SFP Cage 2 — Two connections for a small form-factor
pluggable SFP for attaching a networking cable, when
using redundancy.

3–6 • Hardware Overview and Installation Voyager Maintenance Guide (v02)
Voyager 12G Rear Input/Output Connections
The following diagram displays the Input/Output portion of the Voyager 12G system. Descriptions of individual
components are contained in the legend below the diagram.
Figure 3.6 Voyager 12G Rear Input/Output Connections
1) Display Ports — Two Display Ports provide output for
computer monitors. Ensure the correct display port to
DVI adapters are used (DIV-D or DVI-I).
2) HDMI Port — One HDMI port provides output for a
computer monitor.
3) USB-C Port — One USB-C port provides output for a
computer monitor.
4) nVidia Quadro Sync II — Two Frame Lock connections
for synchronizing multiple displays.
Connect using CAT-6 UTP Ethernet cables.
5) SDI HD-BNC — Provides 12G SDI video output (Tx).
Refer to “Appendix B: Matrox 12G I/O Cables” on
page B–1 for further information.
6) SDI HD-BNC — Provides 12G SDI video input (Rx).
Refer to “Appendix B: Matrox 12G I/O Cables” on
page B–1 for further information.
7) House Reference Genlock — Provides an analog
reference point.