RUNDEER Hummer User manual
1
Contents
Home Page -------------------------------------------------------------------------- 01
Product Safety Notice ------------------------------------------------------------- 02
Warning Message ----------------------------------------------------------------- 03
Package Contents ----------------------------------------------------------------- 04
Product Overview ----------------------------------------------------------------- 05
Assembly --------------------------------------------------------------------------- 06
Battery Key Positions ------------------------------------------------------------- 12
Start-up Procedure ---------------------------------------------------------------- 13
Remove the Battery --------------------------------------------------------------- 14
Charge Your E-Bike -------------------------------------------------------------- 15
Display and Setting ---------------------------------------------------------------- 17
Personalized Setting --------------------------------------------------------------- 20
Troubleshooting -------------------------------------------------------------------- 27
Specifications------------------------------------------------------------------------ 28
FAQS--------------------------------------------------------------------------------- 29
Limited Warranty ------------------------------------------------------------------ 30
Contact Us -------------------------------------------------------------------------- 33
Congratulations
on your purchase!
This user manual will help you assemble and
operate your new electric bike. Be sure to read
all of the information in this manual before
riding.
NOTE TO ALL RIDERS UNDER 18 YEARS
OF AGE: It's very important that you get
parental permission before riding your electric
bike.
21
Product Safety Notice
Don't Ride Until You Read This:
1
Always wear a helmet when riding your electric bike.
2
Keep the two keys properly. If the unique keys are lost, you will not be able to turn on
the bike or replace the battery.
If necessary, you should get more spare keys (We don't have a backup key).
3
Make sure your electric bike has a full battery before taking it out to ride.
4
Always be aware of local road laws, and follow them.
5
feet causing injury. Wet conditions may damage the electronics and void the warranty.
6
Do not ride the bike under the influence of drugs or alcohol.
7
Always respect pedestrians.
8
Do not ride under wet conditions. The electric bike may slide from under your feet
causing injury. Wet conditions may damage the electronics and void the warranty.
Warning Message
1. Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or
corrosive gas.
2. Abuse - We do not cover physical damage due to negligent care and extreme riding.
3. Whenever you ride the Rundeer Electric Bike, you risk severe injury or even death from loss of
control, collisions, and falls. Use caution and ride at your own risk.
4. Do not modify the product from manufacturer's original design.
5. Do not exceed the posted speed limit and obey all traffic laws.
6. Avoid touching the charging port directly and do not let it make contact with a metal object.
7. Keep hands and all body parts away from moving parts while operating the electric bike.
8. Before riding - be sure to check the electric bike over and make sure the electric bike is operating
correctly before each use.
9. Before riding - be sure to check that the braking system is functioning properly; also be sure to
check that all safety labels are in place and you understand the safety warnings.
10. Before riding - be sure that any and all axle guards, chain guards, or other covers or guards
supplied by the manufacturer are in place and in serviceable condition.
11. Before riding - be sure to check that the tires are in good condition, inflated properly, and have
sufficient tread remaining.
12. Never exceed the 350 lbs (160 kg) maximum load rating.
13. The electric bike should never be used by children under the age of 18.
14. Maximum Speed - Your electric bike goes at a maximum speed of 35 mph.
15. Make note that additional insurance may be required to cover situations you encounter while
riding an electric bike. It is recommended that you contact an insurance company or broker for
advice and consultation.
16. To conserve electricity, use assist mode and avoid zero starting, frequent braking, driving
against the wind, carrying heavy loads including other people, and riding with insufficient air
pressure.
25
Package Contents
Carefully check package contents, if anything is missing or damaged, please contact
Rundeer Customer Service for support:support@rundeers.com
Unpack the bike. Open the bike box and remove the small box inside. With the help of another person
capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the
packaging material protecting the bike frame and components. Please recycle packaging materials
especially cardboard and foam whenever possible. Open the small box and carefully set out all contents.
Product Overview
23
Assembly 1
Assembly 2
Visit https://www.youtube.com/watch?v=CZBbdOkz_Pw&t=93s for additional help with
assembly, including a step-by-step video walk-through.
If you do not feel comfortable assembling the bike yourself we recommend taking your new bike to a bike shop for
assembly and inspection. If you are willing to assemble the bike yourself be sure to follow all instructions, properly
adjust gears and brakes, and set tire pressure.
1. Be careful not to position your fingers between the latch
and the frame. Doing so may result in injury.
2. Unfold the rear wheel/ section and hold your e-bike
upright with the kickstand. Push the latch closed so that it's
parallel with the bike's frame then turn the latch lock down
towards the latch to lock it in place.
3. Open the kick stand and place the entire bike.
1. Take out the stem and insert it
into the front frame.
4. Fold the headtube
perpendicularto the ground.
2. Adjust the handlebar to
perpendicular to the tire.
3. Push the button on the latch so
that release it and unlock the
folding mechanism.
5. Tighten the screws to fix
the headtube.
6. After the adjustment, fold the
tube back and lock the latch.
24
Assembly 3
For better pedaling, safety and overall riding comfort, positioning the seat at the right height is important. The rider's leg
length is used to determine the seat's position. When you pedal, your hips should remain level and your legs should be
almost fully extended at the bottom of the pedal stroke, but not over-extended.
To determine the right seat height, sit on the E-bike with one pedal at its lowest point and place the ball of your foot on the
pedal. Your leg should be almost fully extended(not lockedout) with a slight bend at the knee.
Assembly 4
（
1）
NOTICE: Ensure the seatpost and seat are
properly adjusted before riding. DO NOT raise
the seatpost beyond the minimum inserbon
marking etched into the seatpost tube (as
shown at right). If the seatpost projects from
the frame beyond these markings (shown far
right), the seatpost or frame may break, which
could cause a rider to lose control and fall.
Ensure the minimum inserbon markings on the
seatpost are inside the seat tube of the frame.
Open the quick release lever by swinging the
lever open and outward fully.
Move the seat up and down by sliding the seatpost in
or out of the seat tube. DO NOT raise the seatpost
beyond the minimum insertion marking etched into
the seatpost tube.
Adujst the seat and the head ofthe seat is
parallel with the top tube. After that close
the quick release lever using your palm or
finger.
(2) Before using the bike, always check to ensure all latches, levers, and quick releases are
properly secured and undamaged. Check that they are correctly secured before every
ride and after every time the bike is left unsupervised, even for a short time. Otherwise,
the handlebar stem and/or seatpost may come loose and can result in loss of control,
damage to the bike, property, serious injury, and/or death.
25
Assembly 5
Adjusting the Suspension Fork
The suspension fork can move up and down up to 80mm to
cushion bumps in the riding surface, which can make riding on
a rough road or trail smoother and more comfortable.
Depending on a rider's preference, the suspension fork can be
locked out as a rigid fork, which will typically yield higher
efficiency while pedaling.
The lockout lever (1), located on top of the right side of the
suspension fork, can be turned counterclockwise until it stops
to completely lock out the suspension fork's travel. To unlock
the lockout lever, turn the knob clockwise until it stops. When
the lockout lever is unlocked, resistance can be adjusted by
turning.
The preload adjustment knob (2), located on the top of the left side of the suspension fork. To
soften the ride, subtract resistance by turning the preload adjustment knob
counterclockwise, in the direction of the small on the knob. To make the suspension stiffer
when going over bumps, add resistance by turning the preload adjustment knob clockwise,
in the direction of the small on the knob.
Note: If the pedal/ chain doesn't run smoothly or something seems misaligned, please contact Rundeer
Support.
Assembly 6
Thread the right pedal onto the right crank gently by hand,
turning clockwise. Then tighten pedal by alien wrench.
Locate the right-side/ left side pedal, which is
marked "R
：
"L/should have an Wsticker
attached.
Thread the left pedal onto the left crank gently by
hand, turning counter-clockwise. Then tighten pedal
by alien wrench.
Check the chain alignment. Rotate the right pedal and
crank toward the back of the bike as though pedaling
backward. Watch the chain and ensure the chain runs
through the drivetrain (the rear cog, chain tensioner; and
around the front chainring) smoothly.
26
Battery Key Positions
Start-up procedure
Familiarize yourself with the key port and key positions before riding the bike. The photo below
shows the key port aligned in key position 1, in line with the ON icon. In key position 1, the battery is
in the "on" position, with the battery locked to the frame, and the key can't be removed.
• If the battery is in key position 2, (OFF,unlocked to the frame) no buttons or controls can be activated, the bike will
remain off, and the battery can be removed.
NOTICE: You have to press the key then you can switch to unlock position After the bike has
been properly assembled according to the assembly video, all components are secured correctly, a certified,
reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and
select a pedal assist level following the steps below:
1. Test the battery lock security. Ensure the key port is aligned with the OFF icon, which indicating the
battery is off and locked onto the frame mount. Carefully use both hands to pull up on the battery to test
that the lock is secure.
2. Ensure proper handlebar and seat adjustment. Note that lowering the seat so the rider can put one or
both feet flat on the ground without dismounting from the seat may offer a safer and more comfortable
Introduction to operating the bike. Ensure the handlebar faceplate bolts and seatpost quick release are fully
and properly secured.
3. Turn the bike on. Insert the key and turn clockwise to the ON positon. Locate the LCD Display (near
the left handlebar grip). Hold down the center M power button for approximately 2 seconds until power is
delivered to the LCD Display.
4. Turn on the headlight and taillight if needed or desired. Once the LCD Display is on, long press
buttons to turn on the lights,
5. Select the desired level of pedal assistance (PAS) between level 0 through 5 using the + and - on the
display remote. Level 1 corresponds to the lowest level of pedal assistance, and level 5 corresponds to the
highest level of pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level Oor 1 and
adjust from there.
6. Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your
bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with
pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.
7. The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Do not use
the throttle unless you are on the bike.
NOTICE:
Do not use the throttle while dismounted. Avoid accidental application of the throttle while
dismounted; anytime you are moving the bike while dismounted^ ensure the bike is powered
off to prevent accidental application of the throttle.
Key Position/lcon
Directions
1
ON, Locked to Frame
2
OFF, Locked to Frame
•Anytime the battery is in key position 1, (ON, locked to
the frame) the display power button will turn the bike on
and off, but the battery cannot be removed.
27
Remove the battery
For your convenience, the Rundeer Hummer ebike battery can be
removed.
Press and rotate the key to the UNLOCK icon.
Open and lossen the folder.
To reinstall the battery, align the slot at
the bottom of the battery and reinsert it
into the frame. Turn the key to the
locked position.
If you want to know the battery level
without turn on the bike, long press the
button on the top of the battery to
display the current capacity.
Carefully slide the battery and move it off from the
frame.
Charge Your E-Bike
Before using the electric bike, you must fully charge the battery.
1. Ensure the battery is off by rotating the key to align with the off icon.
2. Remove the rubber cover on the charging port on the opposite side of the battery from the key switch.
3. Plug the charger into the battery's charging port. With the battery on or off the bike, place the charger in a flat,
secure place, and connect the DC output plug from the charger to the charging port on the side of the battery.
4. Plug the charger into a power outlet, charging should initiate and will be indicated by the LED charge status lights
on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger
from the wall outlet first and then remove the charger output plug from the battery charging port.
28
TRIP:
These numbers show distance data for a single trip. Data is automatically cleared when the bike is
powered off.
ODO: These numbers show odometer data(i.e., cumulative distance). MAXS: These numbers
show maximum speed data for a single trip.
SPEED: These numbers show average speed data for a single trip.
Battery Level: This icon indicates how much battery life you have left.
PAS(POWER ASSISTED MODE): 0,1,2,3,4,5：Displays the current pedal assisted level.
Charge Your E-Bike
Display and Setting
The battery can be charged off the bike. To remove the battery, turn
the key to the UNLOCK position.
(see the previous remove battery section for details), Then carefully
pull the battery up until the battery detaches from the receptacle.
Remove the rubber cover on the charging port on the opposite side of
the battery from the key switch. Connect the DC output plug from
the charger to the charging port on the side of the battery.
Plug the charger into a power outlet, charging should initiate and
will be indicated by the LED charge status lights on the charger
turning red. Once fully charged, the charging indicator light turning
green. Unplug the charger from the wall outlet first and then
remove the charger output plug from the battery charging port.
29
LCD Display Controls
LCD Display Operations
Setting Mode: When the bike is on, press and hold buttons at the
same time to enter the setting mode. Press once botton to confirm and enter
the next set, press and hold to quit the Setting Mode.
l. TC MODE: After entering TC MODE, you can choose whether to clear the TRIP
when the bike is off. Y mean need to clear the TRIP manually, nmean not clear the
TRIP.
2. BL MODE: After entering BL MODE, you can choose the black light level.
3. SPEED UNIT MODE: After entering SPEED UNIT MODE, you can choose the
speed unit from MPHTO KPH.
Operation
Directions
Turn on bike
Press and hold Botton until power engages
(turn the battery first)
Turn off bike
Press and hold Botton
Increase pedal assist (PAS)
level
Press Button
Decrease pedal assist (PAS)
level
Press button
Turn on headlight
Long Press Botton for 3 seconds
210
Error Code
22 11
Daily Care and Maintenance
Cleaning and Storage
If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on
some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth.
Notes: do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical
solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning,
make sure that the bike turned off, the charging cable is unplugged, and the rubber flap is closed as water
leakage may result in electric shock or other major problems. When the bike not in use, keep it indoors
where it is dry and cool. Do not put it outdoors for along time. Excessive sunlight, overheating and over
cooling accelerate the battery pack's life span.
Battery Maintenance
1. Use original battery packs, use of other models or brands may bring about safety issues;
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal
objects to prevent short circuit which may result in battery damage or even injuries and deaths;
3. Use original power adapter to avoid potential damage or fire;
4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural
environment, please follow local regulations to properly dispose used batteries.
5. After every use, fully charge the battery to prolong its life span.
Storage and Disposal
1. Please try to store the bike in a cool and dry place between 50 °F 一77 °F (10 °C 一25 °C). In extremely
humid environments the interior of the bike may suffer condensation or even water accumulation, which
may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above
sea level prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store
indoors when no tin use.
2. In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low,
charge it as soon as possible.
3. Please charge the bike every other month to preserve the battery.
Recommended Service Intervals
Regular inspection and maintenance are key to ensure bikes from Rundeer function as
intended, and to reduce wear and tear on their systems. Recommended service intervals are
meant to be used as guidelines. Real world wear and tear, and the need for service, will vary
with conditions of use. We generally recommend inspections, service, and necessary
replacements be performed at the time or mileage interval that comes first in the following
table.
Interval
Inspect
Service
Replace
Weekly, 100-200
mi (160-321 km)
-Check drivetrain for proper alignment and function
(including the chain, freewheel, chainring, and
derailleur).
-Check wheel trueness and for quiet wheel operation
(without spoke noise).
-Check condition of frame for any damage.
-Clean frame by wiping frame down
with damp cloth.
-Use barrel adjuster(s) to tension
derailleur/brake cables if needed.
-Replace any components confirmed
by Rundeer Product Support or
a
certified, reputable bike mechanic to
be damaged beyond repair or
broken.
Monthly,
250-750 mi
(402-1207 km)
-Check brake pad alignment, brake cable tension. -Check
bike is shifting properly, proper derailleur cable tension.
-Check chain stretch.
-Check brake and shifter cables for corrosion or fraying.
-Check spoke tension.
-Check accessory mounting (rack mounting bolts, fender
hardware, and alignment).
-Clean and lubricate drivetrain.
-Check crankset and pedal torque.
-Clean brake and shift cables.
-True and tension wheels if any loose
spokes are discovered.
-Balance the battery.
-Replace brake and shift cables if
necessary.
-Replace brake pads if necessary.
Every 6 Months,
750-1250mi
(1207-2011km)
-Inspect drivetrain (chain, chainring, freewheel, and
derailleur).
-Inspect all cables and housings.
-Standard tune-up by certified,
reputable bike mechanic is
recommended.
-Grease bottom bracket.
-Replace brake pads.
-Replace tires if necessary.
-Replace cables and housings if
necessary.
Pre-Ride Safety Checklist
12 25
Notice: Before every ride, and after every 25-45 miles(40-72 km), we advise following the
pre-ride safety checklist.
Safety Check
1.Brakes
Ensure front and rear brakes work properly.
Check brake pads for wear and ensure they are not overworn.
Ensure brake pads are correctly positioned in relation to the rims.
Ensure brake cables are lubricated, correctly adjusted, and display no obvious wear. Ensure brake levers are lubricated and
tightly secured to the handlebar.
Test that the brake levers are firm and that the brake, and the brake light are functioning properly.
2.Wheels and Tires
Ensure tires are inflated within the recommended limits posted on the tire sidewalls and hold air.
Ensure tires have good tread, have no bulges or excessive wear, and are free from any other damage.
Ensure rims run true and have no obvious wobbles, dents, or kinks.
Ensure all wheel spokes are tight and not broken.
Check axle nuts and front wheel quick release to ensure they are tight. Ensure the locking lever on the quick release skewer is
correctly tensioned, fully closed, and secured.
3.Steering
Ensure the handlebar and stem are correctly adjusted, tightened, and allow proper steering. Perform a handlebar twist test (see
assembly step 4) to ensure the stem clamp bolt security. Ensure the handlebar is set correctly in relation to the fork and the
direction of travel.
4. Chain
Ensure the chain is clean, oiled, and runs smoothly.
Extra care is required in wet, salty/otherwise corrosive, or dusty conditions.
5. Bearings
Ensure all bearings are lubricated, run freely, and display no excess movement, grinding, or rattling. Check headset, wheel
bearings, pedal bearings, and bottom bracket bearings.
6. Cranks and Pedals
Ensure pedals are securely tightened to the cranks. Ensure the cranks are securely tightened and are not bent.
7. Derailleur and
Mechanical Cables
Check that the derailleur is adjusted and functioning properly.
Ensure shifter and brake levers are attached to the handlebar securely. Ensure all shifter and brake cables are properly
lubricated.
Safety Check
8. Frame, Fork, and Seat
Check that the frame and fork are not bent or broken.
If either frame or fork are bent or broken, they should be replaced.
Check that the seat is adjusted properly, and seatpost quick release lever is securely tightened.
9. Motor Drive Assembly
and Throttle
Ensure hub motor is spinning smoothly and motor bearings are in good working order.
Ensure all power cables running to hub motor are secured and undamaged.
Make sure the hub motor axle bolts are secured and the torque arm, torque arm bolt, and torque washers are in place.
10. Battery
Ensure battery is charged before use.
Ensure there is no damage to battery.
Lock battery to frame and ensure that it is secured.
Charge and store bike and battery in a dry location, between 50 °F - 77 °F (10 °C - 25 °C). Let bike dry completely before using
again.
11. Electrical Cables
Look over connectors to make sure they are fully seated and free from debris or moisture. Check cables and cable housing for
obvious signs of damage.
Ensure headlight, taillight, and brake light are functioning, adjusted properly, and unobstructed.
12. Accessories
Ensure all reflectors are properly fitted and not obscured.
Ensure all other fittings on bike are properly secured and functioning. Inspect helmet and other safety gear for signs of damage.
Ensure rider is wearing a helmet and other required riding safety gear.
Ensure mounting hardware is properly secured if fitted with
a
front rack, rear rack, basket, etc.
Ensure the taillight and taillight power wire are properly secured if fitted with rear rack.
Ensure the fender mounting hardware is properly secured if fitted with fenders.
Ensure there are no cracks or holes in fenders.
If installed, ensure the optional rear wheel lock is secured in the unlocked position and the key is removed before every ride.
Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160
km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform
a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on
riding conditions such as total weight, riding characteristics, and terrain). Regular inspections
and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.
22 13
Tire Inflation and Replacement
The Mars employs 20°x4"rubber tires with inner tubes. The tires are designed for durability and safety for regular cycling activities and
need to be checked before each use for proper inflation and condition. Proper inflation, care, and timely replacement will help ensure
that your bike's operational characteristics will be maintained, and unsafe conditions avoided.
Rundeer recommends 20 PSI for the stock tires on the Rundeer. Always stay within the manufacturer's recommended air pressure range
as listed on the tire sidewall.
A It is cr itically important that proper air pressure is always maintained in pneumatic tir es. Do not underinflate or
over inflate your tir es. Low pr essure may r esult in loss of contr ol, and over inflated tir es may bur st. Failur e to always maintain
the air pressur e r ating indicated on pneumatic tires may r esult in tir e and/or wheel failur e.
Inflate your tir es fr om a r egulated air source with an available pressure gauge. Inflating your tir es fr om an unregulated air
sour ce could over inflate them, resulting in a burst tire.
Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes from Rundeer, can and do get flats from
punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be
replaced before operating the bike or injury to operators and/or damage to your bike from Rundeer could occur.
When changing a tir e or tube, ensure that all air pressur e has been r emoved from the inner tube prior to r emoving the tir e fr om
the r im. Failure to r emove all air pr essure from the inner tube could result in ser ious injury.
Using after mar ket tir es or inner tubes, not pr ovided by Rundeer may void your war r anty, cr eate an unsafe r iding condition,
\or damage to your bike. If r equir ed by law, ensur e r eplacement after mar ket tir es have sufficient reflective sidewall str iping.
For more information on tire or tube replacement procedures, or questions about tire inflation, visit
rundeers.com or contact Rundeer Product Support.
Email: [email protected]
Troubleshooting
Symptoms
Possible Causes
Most Common Solutions
1
The bike does not work
1. Insufficient battery power
2. Faulty connections
3. Battery not fully seated in tray
4. Improper turn on sequence
5. Brakes are applied
6. Blown discharge fuse
1. Charge the battery
2. Clean and repair connectors
3. Install battery correctly
4. Turn on bike with proper sequence
5. Disengage brakes
6. Replace discharge fuse
2
Irregular acceleration and/or
reduced top speed
1. Insufficient battery power
2. Loose or damaged throttle
3. Misaligned or damaged magnet ring
1. Charge or replace battery
2. Replace throttle
3. Align or replace magnet ring
3
The motor does not respond
when the bike is powered on
1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
4
Reduced range
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwind, braking, and/or
excessive load
4. Battery discharged for long period of time without regular
charges, aged, damaged, or unbalanced
5. Brakes rubbing
1. Adjust tire pressure
2. Check connections or charge battery
3. Assist with pedals or adjust route
4. Balance the battery; contact tech support
if range decline persists
5. Adjust the brakes
5
The battery will not charge
1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
5. Blown charge fuse
1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
5. Replace charge fuse
6
Wheel or motor makes
strange noises
1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring
1. Tighten, repair, or replace
2. Reconnect or replace motor.
22 14
Specifications
FAQS
Q1：What if the e-bike arrived missing accessory or broken part?
A1：Please take a photo and send to Rundeer Support Team by sending email:
accessory or part replacement.
Q2:. Will my bike arrive assembled?
A2:Your bike will arrive mostly assembled. We' II also provide the tools and a
comprehensive assembly video for the rest part.
Q3: What can I do if something goes wrong with my e-bike during the warranty?
A3:：We believe that communication is the best way to solve the problem. Please contact us
in time. To help you solve the problem as quickly as possible, please describe the problem in
detail and provide photos/videos with your order ID.
Limited Warranty
30DAYS SATISFACTION GUARANTEED RETURN POLICY
If you are unsatisfied with your purchase, Rundeer's return policy allows you to return the
product purchased on the authorization channel within 30 days counting from the date of
receipt of shipment, and request are fund from the authorization Channel.
Note: Express shipping cost is non-refundable.
To be eligible for a return, your item must be in the same condition that you received it,
ITEM
SPECIFICATIONS
Model
Hummer
Product Dimensions
176x61x133 (cm)
Package Dimensions
98x45x76 (cm)
Max Load
350 lbs (160kg)
Package Weight
87.0 lbs (39.5kg)
E Bike Weight
66 lbs (30kg)
Max Speed
35 mph (50km/h)
Battery/Charger
Input 100-240V 50/60HZ AC Plug; Output 54V2A
Pedal-Assist Mode
40-50 miles (60-77km)
Pure Electric Mode
30-40 miles (48-60km)
Max Angle of Climb
14 degrees
Charging Time
6-7 hours
Tire Pressure
20 PSI
Bell/Horn
Electric Horn Installed
Charging Port
Output Voltage 5V1A
Frame Material
Aluminium alloy
IP Level
Ipx6
22 15
unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of
any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items
that were inside the box (charger, keys, hardware, etc.).
Over 30 days: Return is not acceptable; Accept exchange new product or partial refund.
We will deduct the shipping fee or restocking $150/pc when we are making a refund for
non-defective products and non-longer needed products.
For the return request, Rundeer is not responsible for lost packages due to the carrier, or
products received that can not be verified.
Received products that have damage determined to have been caused by the end-user maybe
subject to denial of the return request
TO QUALIFY FORARE FUND, ALL THE FOLLOWING CONDITIONS MUST BE
MET:
1. A Return Merchandise Authorization(RMA) must be requested from Rundeer within 30
days from the date of receipt of shipment. To request an RMA, contact Rundeer Service
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of
purchase.
4. Returned product must be in good physical condition(not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Hey bike, (a) without an RMA from Rundeer(b) without all
parts included in the original package, Rundeer retains the right to refuse delivery of such
return.
LIMITED PRODUCT WARRANTY
Rundeer warrants the original purchaser that your Rundeer product shall be free from defects
in materials and workmanship under normal use for a period aforementioned. Rundeer does
not warrant the operation of the product will be uninterrupted or error-free.
• Only the original owner of an ebike purchased from Rundeer online or physical storefront
is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the
ebike and shall end immediately upon the earlier of the end of the Warranty Period or any
sale or transfer of the ebike to another person, and under no circumstances shall the Limited
Warranty apply to any subsequent owner or other transferee of the ebike.
22 16
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion
battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes,
lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur,
shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and
hardware (each a "Covered Component7).
• The Covered Components are warranted to be free of defects in materials and/or
workmanship during the Warranty Period.
Limited Warranty Does Not Cover:
• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes,
brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow
instructions in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse,
commercial use, alterations, modification, improper assembly, installation of parts or
accessories not originally intended or compatible with the ebike as sold, operator error, water
damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Rundeer will not be liable and/or responsible for any damage,
failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an
improper charger, improper maintenance or other such misuse, normal wear or water
damage.
• Any products sold by Rundeer that is not an ebike.
DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED
COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE
SOLE DISCRETION OF RPB.
Contact Us
Contact us if you experience issues relating to riding, maintenance
and safety, or errors/faults with your Rundeer eBike.
RUNDEER LTD
@18905 ANELO AVE, GARDENA,CA, UNITED STATES
www.rundeers.com
support@rundeers.com
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