Sam4s ER-230 Series Troubleshooting guide

ER-230 Series
Operation and
Program Manual
All specifications are subject to change without notice

Precaution Statements
Follow these safety, servicing and ESD precautions to prevent damage and to protect against
potential hazards such as electrical shock
1-1 Safety Precautions
1 Be sure that all built-in protective
devices are replaced Restore any
missing protective shields
2 When reinstalling the chassis and its
assemblies, be sure to restore all
protective devices, including nonmetallic
control knobs and compartment covers
3 Make sure there are no cabinet openings
through which people - particularly
children - might insert fingers and
contact dangerous voltages
Such openings include excessively wide
cabinet ventilation slots and improperly
fitted covers and drawers
4 Design Alteration Warning:
Never alter or add to the mechanical or
electrical design of the SECR
Unauthorized alterations might create a
safety hazard Also, any design changes
or additions will void the manufacturer’s
warranty
5 Components, parts and wiring that
appear to have overheated or that are
otherwise damaged should be replaced
with parts that meet the original
specifications Always determine the
cause of damage or over- heating, and
correct any potential hazards
6 Observe the original lead dress,
especially near the following areas:
sharp edges, and especially the AC and
high voltage supplies Always inspect
for pinched, out-of-place, or frayed
wiring Do not change the spacing
between components and the printed
circuit board Cheque the AC power
cord for damage Make sure that leads
and components do not touch thermally
hot parts
7 Product Safety Notice:
Some electrical and mechanical parts
have special safety-related
characteristics that might not be
obvious from visual inspection These
safety features and the protection they
give might be lost if the replacement
component differs from the original -
even if the replacement is rated for
higher voltage, wattage, etc
Components that are critical for safety
are indicated in the circuit diagram by
shading, ( ) or ( ) Use
replacement components that have the
same ratings, especially for flame
resistance and dielectric strength
specifications A replacement part that
does not have the same safety
characteristics as the original might
create shock, fire or other hazards
CAUTION
There is the danger of explosion if
battery is incorrectly replaced
Replace only with the same or
equivalent type recommended by the
manufacturer
Dispose used batteries according to the
manufacturer’s instructions
ATTENTION
ll y a danger d’explosion s’il y a
remplacement incorrect de la batterie
Remplacer uniquement avec une batterie
du même type ou d’un type équivalent
recommandé par le constructeur
Mettre au rebut les batteries usagées
conformément aux instructions du
fabricant
SA ETY NOTICE: "For pluggable equipment, the socket
"For pluggable equipment, the socket"For pluggable equipment, the socket
"For pluggable equipment, the socket-
--
-outlet shall be installed near
outlet shall be installed near outlet shall be installed near
outlet shall be installed near
the equipment and shall be easily accessible."
the equipment and shall be easily accessible."the equipment and shall be easily accessible."
the equipment and shall be easily accessible."

1-2 Servicing Precautions
WARNING: First read the-Safety Precautions-section of this manual If some unforeseen
circumstance creates a conflict between the servicing and safety precautions, always
follow the safety precautions
WARNING: An electrolytic capacitor installed with the wrong polarity might explode
1 Servicing precautions are printed on the
cabinet Follow them
2 Always unplug the units AC power cord from
the AC power source before attempting to:
(a) Remove or reinstall any component or
assembly (b) Disconnect an electrical plug or
connector (c) Connect a test component
in parallel with an electrolytic capacitor
3 Some components are raised above the
printed circuit board for safety An insulation
tube or tape is sometimes used The internal
wiring is sometimes clamped to prevent
contact with thermally hot components
Reinstall all such elements to their original
position
4 After servicing, always Cheque that the
screws, components and wiring have been
correctly reinstalled Make sure that the
portion around the serviced part has not
been damaged
5 Cheque the insulation between the blades of
the AC plug and accessible conductive parts
(examples: metal panels and input
terminals)
6 Insulation Chequeing Procedure: Disconnect
the power cord from the AC source and turn
the power switch ON Connect an insulation
resistance meter (500V) to the blades of AC
plug
The insulation resistance between each blade
of the AC plug and accessible conductive
parts (see above) should be greater than 1
megohm
7 Never defeat any of the B+ voltage
interlocks Do not apply AC power to the unit
(or any of its assemblies) unless all solid-
state heat sinks are correctly installed
8 Always connect an instrument’s ground lead
to the instrument chassis ground before
connecting the positive lead; always remove
the instrument’s ground lead last
1-3 Precautions for Electrostatic Sensitive Devices (ESDs)
1 Some semiconductor (solid state) devices are
easily damaged by static electricity Such
components are called Electrostatic Sensitive
Devices (ESDs); examples include integrated
circuits and some field-effect transistors The
following techniques will reduce the
occurrence of component damage caused by
static electricity
2 Immediately before handling any
semiconductor components or assemblies,
drain the electrostatic charge from your
body by touching a known earth ground
Alternatively, wear a discharging wrist-strap
device (Be sure to remove it prior to
applying power - this is an electric shock
precaution )
3 After removing an ESD-equipped assembly,
place it on a conductive surface such as
aluminum foil to prevent accumulation of
electrostatic charge
4 Do not use Freon-propelled chemicals
These can generate electrical charges that
damage ESDs
5 Use only a grounded-tip soldering iron when
soldering or unsoldering ESDs
6 Use only an anti-static solder removal device
Many solder removal devices are not rated as
anti-static; these can accumulate sufficient
electrical charge to damage ESDs
7 Do not remove a replacement ESD from its
protective package until you are ready to
install it Most replacement ESDs are
packaged with leads that are electrically
shorted together by conductive foam,
aluminum foil or other conductive materials
8 Immediately before removing the protective
material from the leads of a replacement
ESD, touch the protective material to the
chassis or circuit assembly into which the
device will be installed
9 Minimize body motions when handling
unpackaged replacement ESDs Motions such
as brushing clothes together, or lifting a foot
from a carpeted floor can generate enough
static electricity to damage an ESD

ER230 Series Contents •
••
• i
Contents
Getting Started 1
About the ER-230 Series 1
Standard Hardware 1
Optional Hardware 1
Software Features 1
Mode Change 2
Installing the Paper 2
Display 3
Keyboards 5
Operating Instructions 7
Function Key Descriptions 7
Clerk Sign-On/Sign-Off 10
Direct Sign-On 10
Coded Sign-On 10
Receipt On and Off Function Key 11
Item Registrations 12
Open Keyboard PLU Entry 13
Preset Price Keyboard PLU 13
Keyboard PLU Repeat Entry 14
Keyboard PLU Multiplication 15
Keyboard PLU Multiplication with Decimal Point 16
Split Pricing (Keyboard PLU) 17
Single Item Keyboard PLU 18
Open Code Entry PLU 19
Preset Price Code Entry PLU 19
Code Entry PLU Multiplication 20
Code Entry PLU Multiplication with Decimal Point 21
Split Pricing Code Entry PLU 21
Modifier Key 22
Price Level Key 23
PROMO (promotion) 24
Waste 25
Percent Key Operations 26
Preset Percent Discount on an Item 26
Enter a Percent Discount on an Item 27
Percent on Sale Total 27
Coupon on Sale (Vendor Coupon) 28
Coupon on Item (Store Coupon) 29
Return Merchandise Registrations 30
Voids and Corrections 31
Error Correction (Void Last Item) 31
Void Previous Item 31
Cancel 32
Void Position Operations 32
No Sale Operations 33

ii •
••
• Contents ER230 Series
Open Drawer 33
Non Add Number 33
Received On Account Operations 34
Paid Out Operations 35
Subtotalling a Sale 36
Totalling and Tendering 37
Totalling a Cash Sale 37
Totalling a Cheque Sale 37
Tendering a Cash Sale 38
Tendering a Cheque Sale 38
Totalling a Charge Sale 39
Tendering a Charge Sale 40
Cheque Cashing 41
Split Tender 42
Post Tender 43
Currency Conversion 44
Not Found PLU function 45
X / Z Mode Reporting 46
Running a Report – General Instructions 46
Report Table 47
Report Table 48
Cash Declaration 49
Service Mode Programming 50
Overview 50
Ram Clearing 51
All Memory Clear - ** WARNING** 51
Clear Machine from Lock Situation 51
Clear All Totals 52
Clear Grand Totals only 52
Clear PLU File 52
Eprom Information 52
Function Key Assignment Programming 53
Function Key Codes 54
RS232C Port 55
Program Mode Programming 56
Default Programming 56
Descriptor Programming Methods 57
Program Overlay Method 57
Descriptor Code 58
Tax Programming 59
Tax Rate Programming 59
PLU Programming 60
Program 100 - PLU Status Programming 61
Program 150 - PLU Group Assignment 63
Program 200 - PLU Price/HALO Programming 64
Program 250 - PLU Stock Amount Programming 65
Program 300 - PLU Description Programming 66
Program 350 - PLU Link Programming 67
Program 400 – PLU Delete Programming 68
Program 450 - PLU MIX & MATCH Programming 69
System Option Programming 70
System Option Table 71
Print Option Programming 74

ER230 Series Contents •
••
• iii
Print Option Table 75
Function Key Programming 78
Program 70 - Function Key Options 79
Program 80 - Function Key Descriptor 80
Program 90 - Function Key HALO 81
ADD CHECK (tray total) 82
CANCEL 83
CASH 84
CHARGE1-8 85
CHEQUE 86
CHEQUE CASHING 87
CURRENCY CONVERSION 88
ERROR CORRECT 89
#/NS (no sale) 90
RETURN 91
MODIFIER 1-5 92
PROMO 93
PAID OUT1-3 94
RECD ON ACCT1-3 95
SUBTOTAL 96
TAX EXEMPT 97
VALIDATE 98
VOID 99
WASTE 100
%1- %5 101
Clerk Programming 103
Program 800 - Secret Code Programming 104
Program 801 - Clerk Status Programming 105
Program 810 - Clerk Description Programming 107
Mix & Match Programming 108
Program 600 - Trip Level Programming 109
Program 601 - Price Programming 109
Program 610 - Mix & Match Description 110
Group Programming 111
Miscellaneous Programming 113
Macro Key Sequence Programming 113
Logo Description Programming 115
NLU Code Number Programming 120
Cash-In-Drawer Limit Programming 121
Cheque Change Limit Programming 122
Date and Time Programming 123
Machine Number Programming 124
Program Scans 125

ER230 Series Getting Started •
••
• 1
Getting Started
About the ER-230 Series
Standard Hardware
• 12-position front display standard
• Rear Display
• 48 position raised keyboard
• Communications ports: RS232C
Optional Hardware
• Kitchen printer
• Bar code scanner
• PC Link
Software eatures
• Up to 2 price levels for each PLU
• Up to 5 PLU modifier keys
• Default 300 Price Look Ups (PLUs) for open or preset item
registration For direct registrations, up to 12 PLUs are on the
keyboard
• 12 character programmable descriptors for PLUs and functions
• Default 30 PLU Group totals
• Default 10 clerks with separate report totals
• Default 300 Electronic Journal Lines

2 •
••
• Getting Started ER230 Series
Mode Change
Mode Select Method
The Mode key can be changed by either pressing the key until the
indicator is shown under the correct mode on the display i e
VOID, O , REG, X, Z, P, S
1 To select register press the MODE key until the display shows
an indicator under REG
MODE
Fast Track Method
Use the fast track method by entering the number of the mode required
and press the mode key I e
VOID:1, O :2, REG:3, X:4, Z:5, P:6, S:7
For Example pressing 3 then the MODE key will access Register Mode
1 To select Register Mode using the fast track method enter 3 for
REG and press the MODE key
MODE 3
Installing the Paper

ER230 Series Getting Started •
••
• 3
Display
The rear display is a 12 digit display that allows your customer to monitor
the transaction and view the sale total
Rear Display Information
Item Count The number of times an item has been repeated
is displayed
Amount The amount of the item, subtotal or total, is
displayed in the rightmost portion of the display
Rear Display Message
C Change Due
- Negative entry
Sub Subtotal of the sale
= Total of the sale
hange Due
The register display can have a backlighted turn off or on using the
following key sequence
Mode 0 0 1
Backlight
The register display backlight can be toggled off or on using the following
key sequence
Mode
0 0 1

4 •
••
• Getting Started ER230 Series
Error Code Table
E0 SEQUENCE ERROR
E1 PLU NO DATA
E2 CLERK ERROR
E3 AMOUNT COUNT OVER
E4 LAN TRAN
E5 COMMUNICATION ERROR
E6 TIME AND DATE
E7 LIMIT OVER
E8 INACTIVE
E9 X MODE ONLY
E10 NONADD
E11 ADDCHECK ERROR
E12 CONDIMENT ERROR
E14 REQ STOCK
E15 REQ DRAWER
E18 CLERK NOT MATCH
E20 REQ DECLARATION
E21 OFF LINE
E22 REQ ENDORSEMENT
E23 CONSOL OVER
E24 REQ SUBTOTAL
E25 PROMO ERROR
E27 REQ PASSWORD
E28 NO VOID PLU
E29 232C SETUP ERROR
E30 REQ PRESET VALUE
E31 REQ OPEN VALUE
E32 REQ AMOUNT
E33 REQ PAYMENT
E34 INVALID FUNCTION
E39 REQ VALID
PER RECEIPT PRINTER PAPER END
P P SYSTEM ERROR (call the service engineer )
E42 MEMORY ALLOCATION ERROR
E43 PLU DELETE ERROR
E45 PRINTER COVER OPEN
E50 PRINTER DISCONNECTION ERROR
E51 LOW BACK UP BATTERY ERROR
E53 LOW BATTERY WARNING MESSAGE (the battery needs to be recharged )
E54 LOW BATTERY ERROR (The machine can not be used any more )

ER230 Series Getting Started •
••
• 5
Keyboards
The ER-230 keyboard is shown below with the default key assignments
This configuration has 12 keyboard locations, and Programmable key
locations
C EQUE 3 CONV1 11 7
C ARGE
2
4
C ARGE
1
12 8
2 10 6 SBTL
MODE #/NO
SALE
CLERK PAID
OUT
RECD
ACCT
1 9 5 CAS
6
ERROR
CORR
5 4
-%
9
RECEIPT
ON / OFF
8 7
+%
RETURN
1
VOID
X/TIME
RECEIPT
FEED
PLU CLEAR -
CANCEL
0
TAX1
2
.
3
00

ER230 Series Operating Instructions •
••
• 7
Operating Instructions
unction Key Descriptions
Keys are listed in alphabetical order Some of the keys described below
are not included on the default keyboard, and can be allocated if required
Keyboard Legend Description
#/NO SALE Use as a non-add key to print up to an 8-digit numeric entry on
the receipt and journal This entry will not add to any sales
totals The #/NO SALE key is also used to open the cash
drawer without making a sale
X/TIME Use to multiply a quantity of items or calculate split pricing on
PLU entries
00, 0-9, Decimal Use to make numeric entries in REG, X, Z, VOID, or P positions
The decimal key is used for decimal or scale multiplication, when
setting or entering fractional percentage discounts, or when
programming fractional tax rates Do not use the decimal key
when making amount entries into PLUs
ADD CHECK Use to combine individual trays (in a cafeteria situation) that
will be paid together Each tray subtotal can advance the
consecutive number, depending on programming
CANCEL Cancels a transaction without updating PLU, or function key
totals The Cancel function may only be used prior to tendering
Once tendering begins, the Cancel function may no longer be
used The CANCEL key corrects the appropriate totals and
counters and the Financial report records the total of
transactions cancelled
CASH Calculates the sale total including tax, finalises the sale, and
opens the cash drawer
Change computation is allowed by entering an amount before
pressing the CASH key
The cash drawer will open only if the amount tendered is equal
to or greater than the total amount of the sale Post tendering
is also available should a second change calculation be
necessary Re-enter the tendered amount and press the CASH
key to show the new change computation
Press the CASH key a second time to issue a buffered receipt
when the receipt on/off function is OFF

8 •
••
• Operating Instructions ER230 Series
CHEQUE Use to finalise CHEQUE sales Calculates the sale total
including tax, finalises the sale, and opens the cash drawer
Change computation is allowed by entering an amount before
pressing the CHEQUE key
The cash drawer will open only if the amount tendered is equal
to or greater than the total amount of the sale Change issued
will be subtracted from the appropriate in-drawer total
CHEQUE CASHING Use to exchange a CHEQUE for cash Cash-in-drawer and
Cheque-in-drawer totals are adjusted
CHARGE(1-8) Use to finalise charge sales Calculates the sale total including
tax, finalises the sale, and opens the cash drawer Change
computation is allowed by entering an amount before pressing
the CHARGE key
The cash drawer will open only if the amount tendered is equal
to or greater than the total amount of the sale Change issued
will be subtracted from the appropriate in-drawer total
CLEAR Use to clear entries made into the 10 key numeric pad or
X/TIME key before they are printed Also used to clear error
conditions
CLERK The register will not operate in register mode unless a clerk has
been signed on Clerk sign-on is accomplished by direct or
secret code sign on
All entries made on the register will report to one of the clerk
totals When a clerk is signed on, all entries following will add to
that clerk’s total until another clerk is signed on However, a
clerk cannot be changed in the middle of a transaction
To sign a clerk off, thereby displaying the “CLOSED” message on
the display, enter 0 (zero), then press the CLERK key This
disables the register until another clerk is signed on The current
clerk must first be signed off before another clerk can sign on
CONV (1 & 4) The currency conversion function, allowed after subtotal,
converts and displays the new subtotal at a preprogrammed
exchange rate Tendering is allowed after using the currency
conversion function Change is calculated and issued in home
currency The amount of foreign currency tendered is stored in a
separate total on the Financial report, but not added to the
drawer total
ERROR CORR Use to correct the last entry The ERROR CORR key corrects
the appropriate totals and counters
MACRO (1-10) Macro keys may be programmed to record, then later perform,
up to 50 keystrokes
For example, a macro key could be set to tender (preset tender)
a common currency, such as £ 5 into the cash key
RETURN ITEM Used to return or refund merchandise Returning an item will
also return any tax which may have been applied
MODI IER 1-5 The Modifier key alters the next PLU registered, either by
changing the Code number of the PLU so that a different item is
registered, or by adding the modifier descriptor
PAID OUT Use to record money taken from the register to pay invoices, etc
The paid out amount subtracts from the cash-in-drawer total
Paid outs are allowed outside of a sale only

ER230 Series Operating Instructions •
••
• 9
% Keys (1- 5) Up to five % keys may be placed on the keyboard
Each % key is set with a specific function, such as item discount
or surcharge, or sale discount or surcharge
The percent rate may be entered or preprogrammed, or the
percent keys can be programmed with a negative, open or preset
price, thus acting as coupon keys
PLU The PLU key is used to register price look ups by number entry
PLUs can be programmed open or preset, and positive or
negative
PROMO The PROMOTION function allows you to account for
promotional (free) items
Pressing this key will remove an item's cost from the sale, but
will include the sale of the item in the item's sales counter
RECD ACCT The RECD ACCT (received on account) key is used to record
media loaned to the cash drawer, or payments received outside
of a sale
The cash drawer will open The amount received adds to the
cash-in-drawer total
SUBTOTAL Displays subtotal of sale including tax Must be pressed prior to
a sale discount or sale surcharge
TAX EXEMPT Press the TAX EXEMPT key to exempt tax 1, tax 2, tax 3,
and/or tax 4 from the entire sale
TAX SHI T (1-4) When pressed before a PLU entry, the tax shift keys reverse the
tax status of the PLU
i e , a PLU with non-tax status would become taxable or a PLU
with tax status would become non-taxable
VOID Use to correct an item entered earlier within a sale The VOID
key corrects the appropriate totals and counters To correct the
last item, use the ERROR CORR key
For void operations outside of a sale (Transaction Void), use the
VOID position on the control lock The Financial report records
totals for each type of void separately
VALID Press the VALID key to print a one-line validation on a separate
piece o
f paper A registration, discount or payment may be
validated
WASTE The WASTE key allows control of inventory by accounting for
items, which must be removed from stock due to spoilage,
breakage or mistakes
Press the WASTE key before entering wasted items, then press
the WASTE key again to finalize
MODE
(Backlight control)
Use to change current mode There are two methods:
1 Press the mode key The mode will be changed sequentially
2 Press a specific number and the mode key
(VOID:1, OFF:2, REG:3, X:4, Z:5, P:6, S:7) i e 3 MODE is REG
Additionally you can control the back-light by using this key
I e 100 MODE key - Turns the back-light on or off (toggled)

10 •
••
• Operating Instructions ER230 Series
Clerk Sign-On/Sign-Off
See "System Option Programming”, to review your clerk options:
• System option #2 and #3 allows you to select direct or code
entry sign on and/or stay-down or pop-up operation
Depending on how your machine has been programmed, sign-on will take
place only at the beginning of a shift (stay-down), or may have to be
repeated for each transaction (pop-up) If your machine has been
programmed for stay-down clerks, the clerk currently signed on must be
signed off before another clerk may be signed on
Direct Sign-On
To enter the clerk number and press the clerk
CLERK
Clerk # (1-10)
To sign the clerk off, Enter 0 (Zero) and press the clerk key
0 CLERK
Coded Sign-On
To sign on a clerk, enter the clerk code, then press the clerk key again
CLERK
Clerk Code (up to 6 digits)
To sign the clerk off, enter 0 (Zero) and press the clerk key
0 CLERK

ER230 Series Operating Instructions •
••
• 11
Receipt On and Off unction Key
1 Move to the REG position
2 Press the function labeled RECEIPT ON/O to toggle the
receipt On / Off
RECPT OFF
ON
Receipt On and Off Access Code
1 Move to the X position
2 To turn the receipt off, enter 9 9, press the SBTL key Enter
1, press CASH
1 SBTL 9 9 CAS
3 To turn the receipt on, enter 9 9, press the SBTL key Enter
0, press CASH
0 SBTL 9 9 CAS

12 •
••
• Operating Instructions ER230 Series
Item Registrations
All registrations on ER-230 Series are made to open or preset PLUs
• In place of traditional PLU keys, some PLUs are located directly
on the keyboard
• When more items or categories are needed than the number of
PLUs available on the keyboard, registrations through PLUs can
be made by entering the PLU code number and pressing the
PLU key on the keyboard
See "PLU Programming" in the "Program Mode Programming"
chapter to program preset prices
• This system simplifies reporting by listing all items (regardless
of how they are entered) on the PLU report, while reporting for
groups of items or categories is available from the Group
report.