SandenVendo SVE JDE Operating instructions

© Date: 22/09/2020 - Revision: 2 - Code: 415640
User and maintenance manual
Spiral Vending Machine SVE JDE
SandenVendo Europe S.p.A.
Regione Cavallino,2
15030 Coniolo (AL) - Italy
Tel. [phone]
Fax [phone]
E-mail: [email protected]
website: www.sandenvendo.com

SandenVendo GmbH
Italian Branch
Via Galeotto del Carretto 10
15033 Casale Monferrato (AL) –Italy
Tel.:+ 39 0142 234 220
Fax.:+ 39 0142 231 153
e-mail: [email protected]
SandenVendo GmbH (SVG)
Kolberger Str.7
40599 Düsseldorf
Germany
Tel.: + 49 211 740390
Fax: + 49 211 7488541
e-mail: [email protected]
www.sandenvendo.com
SandenVendo Spain
Sucursal en España
Poligono Industrial la Almeda
C/. Sant Ferrán, no. 92
E-08940 Cornella (Barcelona) - Spain
Tel. : [phone]
Fax : [phone]
e-mail: [email protected]
SandenVendo Belgium
Branch of SandenVendo GmbH
Avenue A. Van Oss 1 - Boîte 21
1120 Bruxelles - Belgium
Tel.: [phone]
Fax :[phone]
e-mail: [email protected]
SandenVendo France
Branch of SandenVendo GmbH
140 bis rue de RENNES
75006 Paris - FRANCE
Stéphane Bourdin Tel. : [phone]
Brice Passot Tel. : [phone]
SAV Jean Paul Riche Tel. : [phone]
e-mail: [email protected]

Index
Page 1 of 33
TRANSLATION OF THE ORIGINAL INSTRUCTIONS
© SandenVendo Europe SpA
1 GENERAL ADVERTISEMENT.............................................................................................2
1.1 Purpose of this manual...............................................................................................................2
1.2 To whom this manual is addressed.............................................................................................3
1.4 Manufacturer..............................................................................................................................5
1.5 Service centers...........................................................................................................................5
1.6 Warranty.....................................................................................................................................6
1.6 General safety warnings.............................................................................................................8
1.7 Security symbols and Pictograms.............................................................................................11
2 VENDING MACHINE IDENTIFICATION.............................................................................13
2.1 Identification Plate....................................................................................................................13
2.2 General Description..................................................................................................................14
2.3 Technical features....................................................................................................................14
2.4 Description of components.......................................................................................................15
3 TRANSPORT, STORAGE AND INSTALLATION ..............................................................16
3.1 Transport and Storage..............................................................................................................16
3.2 Unpacking ................................................................................................................................17
3.2.1 Supplied Accessories.........................................................................................................17
3.3 Installation................................................................................................................................18
3.3.1 Installation environment features........................................................................................18
3.3.2 Placement..........................................................................................................................19
3.3.2.1 Installation spaces and spaces of use..........................................................................................20
3.3.3 Connection to power mains................................................................................................20
4 USE AND OPERATION OF THE VENDING MACHINE.....................................................21
4.1 Proper Use...............................................................................................................................21
4.1.1 Distribution capacity ...........................................................................................................21
4.2 Access to internal parts ............................................................................................................22
4.2.1 Safety devices....................................................................................................................23
4.2.2 Board .................................................................................................................................24
4.2.2.1 Control board EMA0206 ...............................................................................................................24
4.2.2.2 Board EMA0212............................................................................................................................24
4.2.2.3 Board EMA0226............................................................................................................................25
4.2.3 Internal Keyboard Function.................................................................................................25
4.2.4 Products Charging..............................................................................................................26
5 MAINTENANCE..................................................................................................................27
5.1 Warnings..................................................................................................................................27
5.2 Recommended cleaning products.............................................................................................27
5.3 Cleaning safety devices............................................................................................................27
5.4 Preventive maintenance...........................................................................................................28
5.5 Cleaning operations..................................................................................................................28
5.5.1 Daily Cleaning....................................................................................................................28
5.5.2 Weekly Cleaning ................................................................................................................28
5.5.3 Monthly Cleaning................................................................................................................28
5.5.4 Yearly Cleaning..................................................................................................................28
5.6 Assembly / Disassembly for Maintenance.................................................................................29
5.6.1 LED Replacing ...................................................................................................................29
5.6.2 Tray Extraction / Removal ..................................................................................................29
5.6.3 Replacing of the Optical barrier ..........................................................................................29
6 TROUBLESHOOTING........................................................................................................30
6.1 General Errors..........................................................................................................................30
6.2 Tray Errors ...............................................................................................................................31
7 OUT OF ORDER OPERATION...........................................................................................32
7.1 Disposal....................................................................................................................................32
7.2 Person in charge of disposal.....................................................................................................32
7.3 Sanctions..................................................................................................................................32

Instructions for the installer, maintenance
technician and final user
Page 2 of 33
© SandenVendo Europe SpA
1 GENERAL ADVERTISEMENT
1.1 Purpose of this manual
Before proceeding to install and use the
vending machine, it is necessary to read the
contents of this manual.
This manual is an integral part of the machine
and must therefore be kept intact and available to
hand for the machine’s entire productive life.
Any other document sent by SandenVendo is to be
attached to the manual to form a complete dossier
of the automatic vending machine.
Caution: failure to follow the instructions
contained in this manual may involve damages to
the machine and/or personnel.
Should this manual be lost or damaged, you
may request a copy from the manufacturer: please
enclose the serial number of your vending machine
with your request.

Instructions for the installer, maintenance
technician and final user
Page 3 of 33
© SandenVendo Europe SpA
1.2 To whom this manual is addressed
The manual contains the correct procedures for
the loading, use, routine / special maintenance
and installation of the Vending Machine.
This manual is addressed to those persons in
charge of loading, cleaning and routine
maintenance of the machine (Filler), to the final
user of the vending machine (User) and to those
persons in charge of installation, adjustment,
special maintenance of the vending machine
(Maintenance Engineer / Skilled technician).
User
This appliance can be used by children aged
from 8 years and above and persons with
reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they
have been given supervision or instruction
concerning use of the appliance in a safe way
and understand the hazards involved.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be
made by children without supervision.

Instructions for the installer, maintenance
technician and final user
Page 4 of 33
© SandenVendo Europe SpA
Operator
The intervention of the operator on the vending
machines is only intended for the loading and
routine cleaning operations to be carried out in
accessible areas with the sole use of the door
opening key, and without the use of other tools.
Maintenance Engineer / Skilled technician
The intervention of the maintenance engineer is
required for all operations that require the use of
tools for access to potentially hazardous areas,
the installation of the vending machine, the start-
up and the programming of the functions.
The maintenance technician must be
previously trained and instructed on the
interventions to be carried out on the vending
machine and limit them to what is within his
competence.
It is the responsibility of the purchaser to make
sure that the maintenance personnel are trained
and aware of all the information and instructions
indicated in the manual.

Instructions for the installer, maintenance
technician and final user
Page 5 of 33
© SandenVendo Europe SpA
1.4 Manufacturer
SandenVendo Europe in Europe has been making
significant advancements in the vending industry
for many decades and is a powerful partner for
excellence in quality, reliability and service.
SandenVendo Europe are a “one-stop shop
supplier”, offering a wide variety of vending
equipment for hot and cold beverages, snacks and
ice cream, but also related products such as
sophisticated payment systems and premium
coolers.
1.5 Service centers
Any technical problems that may occur can be
resolved by consulting this manual; in the event of
anomalies or malfunctions that cannot be resolved,
contact the Service Centres at the numbers shown
on the inside cover.
In case of a call it is good to know how to
indicate the data reported on the vending machine
serial plate.

Instructions for the installer, maintenance
technician and final user
Page 6 of 33
© SandenVendo Europe SpA
1.6 Warranty
The Warranty on the Vending Machine
components, starting from the date shown on the
delivery note, is for 12 months.
The warranty includes exclusively the parts
replaced, with lab our excluded.
Shipping cost of machines, defective parts and
spare parts are always at the customer's expense.
The Warranty does not include, damages to the
vending machine caused by:
Transport and/or handling
Operator errors
Lack of maintenance as explained in this manual
Failures and/or breakages not due to
malfunction of the vending machine
Damage which may be caused, directly or
indirectly, by persons, things or animals
Damage deriving from labour linked with the
installation, connection to the main supplies.
Improper use of the machine.

Instructions for the installer, maintenance
technician and final user
Page 7 of 33
© SandenVendo Europe SpA
The manufacturer’s responsibility is confined to the
correct use of the machine, in the limits indicated
in this manual.
"SandenVendo Europe S.p.A" declines all
responsibility for any damages caused to persons
and/or things as the result of:
- Incorrect installation
- Use of unoriginal spare parts
- Execution of changes unforeseen/unauthorized
by the manufacturer
- Improper use of the machine
-Connection to inadequate supply systems and not
in conformity with the regulations in force

Instructions for the installer, maintenance
technician and final user
Page 8 of 33
© SandenVendo Europe SpA
1.6 General safety warnings
Carefully read the manual before starting or
loading the vending machine
The vending machine is constructed in a
workmanlike manner. Its service life, electrical
and mechanical reliability will be more efficient if
it will be used correctly and regular maintenance
will be carried out.
This machine is not suitable for outside
installation.
This machine is not suitable for installation in
areas where water jets are used.
Protect the vending machine against weather
conditions.
Never position the vending machine in direct
sunlight.
To prevent hazards due to machine instability,
secure the machine according to the instructions.
Install the appliance so that the electrical plug
can be easily accessed afterwards.
The use of adapters, multiple sockets and/or
extensions is forbidden.
Use a differentiated protection system.
If the power cable is damaged, it must be
replaced by the manufacturer or by one of its
technical support personnel or by a qualified
electrician.

Instructions for the installer, maintenance
technician and final user
Page 9 of 33
© SandenVendo Europe SpA
Only maintenance technicians should remove the
protective covers.
Always read the programming manual before
operating the electronic board settings
Use only spare parts authorized by the
manufacturer
Original instruction in Italy.

Instructions for the installer, maintenance
technician and final user
Page 10 of 33
© SandenVendo Europe SpA
The pictures and illustrations in this document are
only indicative. SandenVendo Europe S.p.A. recalls
that the technical and performance of products can
change without notice.
“SandenVendo Europe S.p.A.”. reserves the right of
making changes on their vending machines without
any advice; moreover they declare that the vendors
listed in this manual are in conformity with the
following directives: 2006/42/CE (EC markings) and
2004/1935/CE.
“SandenVendo Europe S.p.A." assumes no liability
for the correctness of the contents or damages
caused by using this manual.
“SandenVendo Europe S.p.A." reserves the right to
make changes to this manual without prior notice.

Instructions for the installer, maintenance
technician and final user
Page 11 of 33
© SandenVendo Europe SpA
1.7 Security symbols and Pictograms
In the manual and/or on the machine, hazardous areas are shown with signs, plates, symbols
and icons that indicate danger or an obligation in each case.
Description
Pictogram / Secure Symbol
Indicates information regarding personnel safety
and machine integrity.
Compulsory for all personnel involved
Compulsory for all personnel involved to wear
protective gloves during maintenance of the
vending machine
Compulsory for all personnel involved to protective
clothing during maintenance.
Additional information is given.
i
Before carrying out this operation, refer to the
Instruction Manual.
In case of special operations and/or anomalies, a
particular mechanical adjustment and/or electrical
setting may be required.
Indicates a warning, failure to comply may involve
damage to the vending machine.
Danger
Indication of mains voltage.
Danger
Indication of the presence of cutting hazard.
Caution
The vending machine must be fitted with a
grounding system.
Fuse symbol.
Fuse type and state indicator.
&
"Power Switch" button presence indicator
Ground connection indicator.

Instructions for the installer, maintenance
technician and final user
Page 12 of 33
© SandenVendo Europe SpA
ON.

OFF.

Identification Plate
Vending machine identification and main technical
data
Equipment only suitable for internal use indicator.
Recycling this product goes toward reducing the
need of new materials and the accumulation of
waste.
Recycling
Lo smaltitore al ricevimento di un'apparecchiatura
con indicato il simbolo del cassone barrato ha
l’obbligo, prima di smaltirla, di selezionare i rifiuti
RAEE e di renderli eventualmente disponibili ad un
eventuale recupero.
Final inspection certificate.

Instructions for the installer, maintenance
technician and final user
Page 13 of 33
© SandenVendo Europe SpA
2 VENDING MACHINE IDENTIFICATION
2.1 Identification Plate
Each SandenVendo vending machine is identified by a model name and a specific serial
number, which can be found on the plate, located on the outside on the back of the vending
machine and inside above the drawer.
The plate is the only one recognized by the manufacturer as the vending machine
identification and contains all the data that allow the manufacturer to provide any type of
technical information and to facilitate the management of spare parts.
The following data are shown on the plate:
Attention!
It is absolutely forbidden to tamper or modify the data plate.
Important!
For any request to the service centers, always refer to this plate, indicating the specific data
printed on it.
Name of the manufacturer
Address and Logo
Conformity marking
Model
Serial Number
Supply voltage
Power frequency
Electrical power
absorbed
Max power of the
lamp used
Climate class
Relative humidity
Maximum current
draw

Instructions for the installer, maintenance
technician and final user
Page 14 of 33
© SandenVendo Europe SpA
2.2 General Description
The vending machine is to be used exclusively for the sale and distribution of coffee pods.
The distribution takes place through a distribution cycle that allows you to take only one
product for each cycle. The distribution takes place until exhaustion of the products contained
in the vending machine.
An alarm allow to notify the user of the status of availability for distribution.
Any other use is to be considered improper use and therefore at risk.
Do not introduce potentially dangerous products into the vending machine.
In this regard, follow the instructions on the products for the conservation rules and the
expiration dates of the same.
2.3 Technical features
JDE
Dimensions
Height (A)
660 mm
Width (B)
460 mm
Depth (C)
475 mm
Weight
40 Kg
Power supply
Nominal voltage
220 / 240 V
Nominal frequency
50 / 60 Hz
Max. power consumption
35 W
Noise level
< 70 dB
Electronic control
MDB
Payment system protocol
MDB / Executive
C
A
B
Fig. 2.1

Instructions for the installer, maintenance
technician and final user
Page 15 of 33
© SandenVendo Europe SpA
2.4 Description of components
1. Display
2. Hole plugs for payment devices
3. Delivery Area
4. Door Lock
5. Tray
6. Cable Holder
7. Storage Area
8. Board
9. Door
10.Door Glass
11.Product Sensor
12.Protection Switch
13.Programming Keyboard
14.Levelling screw
1
3
2
4
5
REAR
FRONT
6
13
8
12
10
3
11
14
4
5
9
7

Instructions for the installer, maintenance
technician and final user
Page 16 of 33
© SandenVendo Europe SpA
F
A
E
G
C
B
D
3 TRANSPORT, STORAGE AND INSTALLATION
3.1 Transport and Storage
Unloading from the vehicles of transport and handling of the vending machine must be carried
out only by competent personnel and with the use of suitable equipment’s for the load to be
handled.
The vending machine is positioned above a wooden platform, inside a box protected by a bag
and by a retractable film.
Use a forklift, power-driven or manual, to unload the vending machine from the vehicles of
transport, the wooden platform allow the sockets on the 4 sides.
Attention!
It is forbidden to transport and / or place the vending machine in a horizontal position;
It is forbidden to drag or lift the vending machine with ropes, slings or other;
Avoid maneuvers that can cause sudden jolts and impacts to the vending machine.
If the vending machine is not used immediately or is stored for long periods, check that
it is correctly packaged and positioned vertically.
Storage must be carried out in closed but well
ventilated places that do not have particular
harmful characteristics to the machine
components, especially the electronic ones. It is
necessary that the environment is dry and with
temperatures not lower than 1°C.
Protect the unpainted parts from corrosion with
suitable greases or sprays; if necessary, stow it
with dehydrating salts.
i
As long as the vending machine has the
original packaging it is possible to
overlap two.
Attention!
Unpacked vending machines are not
stackable.
MODEL
A
(mm)
B
(mm)
C
(mm)
D
(mm)
E
(mm)
F
(mm)
G
(mm)
GROSS
WEIGHT
2pcs (Kg)
GROSS
WEIGHT
4pcs (Kg)
JDE
1700
800
1200
920
777
550
525
100
180

Instructions for the installer, maintenance
technician and final user
Page 17 of 33
© SandenVendo Europe SpA
3.2 Unpacking
Upon receipt of the vending machine check that has not been damaged during transport or
that the packaging has not been tampered.
The packaging must be intact, ie:
It must not present dents, signs of shocks, deformations or breakages of the container;
It must not have wet areas or signs that could suggest that the casing has been exposed
to rain, frost or heat;
It must not show signs of tampering.
If damaged on receipt, any nature, immediately make a claim to the carrier and notify
either the importer or the dealer.
The packaging materials must be carefully removed in order to not damage the
distributor, inspect the inside and outside of the container to check for any damage.
Remove the transparent protective film, the bag and the box from the vending machine;
After removing the external packaging, take the key located in the delivery area;
Open the door;
Remove the packaging components or equipment supplied which could prevent the
correct operation of the vending machine;
The packaging materials must be disposed of respecting the environment.
SandenVendo declines all responsibility for damage caused by failure to observe the
precautions listed in this section.
3.2.1 Supplied Accessories
The following "items" are supplied with the distributor:
» Use and Maintenance Manual
» Programming Manual
» A3 sheet with wiring diagram
» 12 screws
» Sheet A4 EC Declaration
» Electrical Compatibility Test Sheet
» 2 Keys for the lock

Instructions for the installer, maintenance
technician and final user
Page 18 of 33
© SandenVendo Europe SpA
3.3 Installation
Before proceeding with the installation and use of the vending machine, it is
necessary to read the contents of this manual.
The installation must be carried out by specialized personnel trained to use the
appliance according to the manufacturer's instructions and the regulations.
It is necessary to know and respect the safety warnings and danger warnings contained in the
manual to work in conditions of minimum risk.
The Vending Machine complies with the latest directives as shown in their Declaration of
Conformity, therefore can be installed in both public and industrial environments as long as
they comply with the aforementioned points
Attention!
Do not move the vending machine if loaded with products to avoid damage to the appliance.
SandenVendo declines all responsibility for inconveniences due to non compliance
with the positioning rules.
3.3.1 Installation environment features
Attention!
The appliance must be installed in environments / rooms where the temperature does
not exceed 32°C and less than 10°C; otherwise the electrical parts may be subject to
overheating or may not work properly.
Attention!
The appliance is not suitable for installation in outdoor environments and in particularly
humid or dusty places.
Attention!
The appliance it is not suitable for installation in environments where water jets are
used.
Attention!
Do not place the appliance near heat sources.
Attention!
Do not place the vending machine in direct sunlight.