SATO Argox D2 Series User manual

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Printer Tool
User Guide
D2、D4、O4、P4、I4、iX4 Series Printer
V1.0-02-10-2017

1 Printer Tool Install Printer Tool
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Content
1 Printer Tool .............................................................................................................................1
1.1 Install Printer Tool ...........................................................................................................1
1.2 Work with Printer Tool ....................................................................................................4
1.2.1 Menu bar..................................................................................................................4
1.2.2 Toolbar .....................................................................................................................6
1.2.3 Navigation pane .....................................................................................................11
2 Update firmware ..................................................................................................................51
2.1 Update firmware in Printer Tool....................................................................................51
2.1.1 Update via the USB or COM port...........................................................................51
2.1.2 Update via the LAN or Multi-LAN port...................................................................56

1
1Printer Tool
Printer Tool provides a user-friendly interface to configure your printer. You can
define properties, update firmware and send commands in Printer Tool.
1.1 Install Printer Tool
1. Insert the DVD into your DVD drive.
2. Locate the installation file on the DVD and click it.
3. In the Printer Tool dialog box, click Next.

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4. In this dialog box, follow the instructions to choose the installation path, and
then click Next.
5. In this dialog box, click Next.

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6. After the installation of Printer Tool is complete, click Close.

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1.2 Work with Printer Tool
Start Printer Tool. Its interface looks like this:
￭Menu bar It includes Printer Tool menus.
￭Toolbar It provides ports, port settings, emulation languages, printer dpi and
printer status.
￭Navigation Pane You can switch between the listed items to view their tabs.
￭Properties Pane You can view and manage printer properties or perform
tasks.
1.2.1 Menu bar
There are three menus in the menu bar: File, Setting and Help.

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File
￭Export Export your printer settings to an XML file, including all parameters,
port settings and firmware information.
￭Import Import printer settings from an XML file.
￭Exit Exit Printer Tool.
Setting
￭Auto Detect USB When you connect your printer to a computer with a USB
cable, Printer Tool automatically detects it and shows the USB information in
the Port Name and Port Information. By default, it is enabled.
￭Communication
It includes Write Timeout and Read Timeout. They determine how long your
computer (or other devices) waits printer’s response when it attempts to write or
read data to your printer. The default value is 15 seconds, meaning that the
computer waits 15 seconds, and displays an error message if it doesn’t receive any
response.
￭Progress Form

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When Add Date/Time information is enabled, the current date and time are
added into the message in the Download Firmware dialog box.
￭Language
It is the language of Printer Tool interface. You can select Windows’s System
Default, English,Traditional Chinese or Simplified Chinese. By default, it uses
your system default.
Help
￭Contents The help content of Printer Tool. You can press F1 to display it.
￭About The version and copyright information about Printer Tool.
1.2.2 Toolbar
The toolbar has two rows. The first row includes three items.
￭Input/Output Port The port you use for the data transmission between the
computer and your printer.
￭Setting You can click it to configure the port settings.
￭Port Name It shows the port name.

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￭Port Information It shows the port information.
Printer Tool provides five ports for data transmission.
￭USB
It shows the USB information in the Port Name and Port Information as soon as
the computer detects your printer. By default, the computer automatically detects
the USB port. You can select the printer you want if your computer is connected to
multiple printers via USB. Click Search to search the hot-plugging USB printer.
￭COM
It is the serial port and related to the COM tab in Parameter Setting. The settings
of the COM port need to be the same as those in the COM tab, except for Port
Name, which lets you select the COM port you want if your computer is
connected to multiple printers via COM. If you want to reset all of COM settings,
click Default.

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￭LPT
It is the parallel port and only supports simplex communication. That is, the
computer can send data to your printer, but your printer can’t send data back. You
can select the printer you want if your computer is connected to multiple printers
via LPT. The default LPT port is LPT1. If you want to reset the port, click Default.
￭LAN
It is the Ethernet port and related to the LAN tab in Parameter Setting. It supports
IPv4 and IPv6 addresses. For more information about setting up a network
connection, see Set up LAN connection, Set up IPv6 connection and Set up WLAN
connection.

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￭Multi-LAN
It allows you to perform tasks on network printers. For example, you can add
other printers’IP addresses in Multi-LAN setting, and update firmware for all
printers at once. If any error has occurred during the connection, Printer Tool skips
that IP address and tries the next one. Before you use the Multi-LAN port, you
need to set up a network connection. For further details, see Set up LAN
connection, Set up IPv6 connection and Set up WLAN connection.
The second row of the toolbar includes six items.
￭Printer Model Printer models.
￭Printer Emulation The emulation language of your printer. The emulation
you choose affects the tabs displayed in the Properties pane.

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￭Printer DPI The print resolution of your printer. It provides 203 dpi and 300
dpi.
￭Sync Get the current settings of Printer Model, Printer Emulation and
Printer DPI from your printer.
￭Get Status Detect if your printer is ready for use.
￭Printer Status It shows the result of Get Status.
Printer status
Status
Description
ON LINE (Ready)
The top cover (head) was closed in the online mode.
HEAD OPEN
The top cover (head) was opened in the online mode.
ON LINE
(Operating)
The printer is operating.
ACCESSED BY
OTHER
Exclusively accessed by other host.
PAUSE
In pause.
ON LINE (Waiting
for Stripping)
Waiting for stripping.
COMMAND ERROR
A command error was found while analyzing the command.
COMMS ERROR
A parity error, overrun error or framing error occurred during
the RS-232C transmission.
PAPER JAM
A paper jam occurred during paper feed.
CUTTER ERROR
The cutter is experiencing issues.
NO PAPER
The label has run out.
HEAD OPEN
ERROR
Attempt to feed or issue the label with the top cover (head)
open.
HEAD ERROR
A broken pin has been found on the thermal head.
EXCESS HEAD
TEMP
The thermal head temperature has become excessively high.
NO PAPER (Last
label has been
issued)
The last label has been issued properly and the label has run
out.
LOW BATTERY
RTC battery is low (future option).
MEMORY WRITE
ERROR
An error has occurred while writing data into the flash ROM or
USB memory.

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Status
Description
FORMAT ERROR
An erase error has occurred in formatting the flash ROM or
USB memory.
MEMORY FULL
Saving failed because of the insufficient capacity of the flash
ROM or USB memory.
SAVING
In font or PC command save mode. (to flash ROM or to USB
memory)
The flash ROM or USB memory is being initialized.
SAVING ERROR
An EEPROM for backup cannot be read or written properly.
UPDATING
FIRMWARE NOW
The printer is updating firmware.
BLUETOOTH
ERROR
Bluetooth initialization error.
Bluetooth setting parameter error.
WIRELESSLAN
ERROR
WirelessLAN initialization error.
WirelessLAN setting parameter error.
UPDATING
FIRMWARE ERROR
An error occurred during the firmware update.
UNKNOWN
The status is unknown.
1.2.3 Navigation pane
The Navigation pane includes five items: Parameter Setting, Download, Tool,

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Search and Font. Each item has its own tabs, and each tab has a Send, Get,Add or
Delete button (Some of them only have Send). Send is to send your settings to
your printer; Get is to get the current settings of your printer; Add is to add file to
the list object; Delete is to delete file from the list object. You can also right-click
in the Properties pane and select Send, Get,Add or Delete in the shortcut menu.
Each time you click Send, your printer restarts to apply the change.
Parameter Setting
Parameter Setting is used to configure printer settings. It includes six tabs:
General, COM, LAN, IPv6, WLAN and Bluetooth.
Important You can send data via all ports, but can only get data via the USB,
COM and LAN ports.

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General
The General tab provides general printer settings. It is related to the emulation
language you choose. Each language provides its own properties.
￭PPLA, PPLB, PPLZ and AUTO
PPLA, PPLB, PPLZ and AUTO provide settings grouped in the Supply, Control,
Action, Buzzer, Label, Position Adjustment, Gap and RTC area.
Property Name
Description
Sensor Type
It is the media sensor you are using. It includes Reflective,
Transmissive and None. When you perform media
calibration, the sensor is set to the one you select.
Ribbon Sensor
Thermal Transfer Your printer uses the ribbon sensor to
detect the ribbon, it is mean Thermal Transfer (TT).
Direct Thermal Disable the ribbon sensor, it is mean Direct
Thermal (DT).
Feed Key
It defines the action of the FEED button.
Feed Your printer feeds a blank label each time the button
is pressed.
Print Your printer reprints the last label each time the
button is pressed.

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Property Name
Description
Head Check(Power
on)
Enable Your printer checks broken pins on the printhead
automatically once your printer is turned on.
Disable Disable the auto head check.
Auto Calibration
ON (Power on) Your printer automatically calibrates media
using a media sensor once it restarts or is turned on.
ON (Power on and Head close) Your printer automatically
calibrates media using a media sensor after power on and
every time you close the print module when the printer is
turned on.
OFF You need to manually calibrate media using a media
sensor as you change the media, or your printer won’t work
properly.
Calibration Mode
Intelli Print Just install labels, latch print module, press
FEED button once, and then the printer will feed 1-2 labels
to detect next gap / black mark before printing. The printer
will feed 1-2 labels automatically before printing, if FEED
button is not pressed.
Smart Print Print from the first label immediately
according to label length setting. Make sure to carefully align
label bottom edge at the tear-off position before printing.
MANUAL PRINT Calibrate labels manually before printing.
If label size gets changed, manual calibration must be
performed again.
Reprint After Error
Enable Your printer when caused by the error condition.
The label is reprinted as soon as the error condition is
corrected.
Disable Disable the reprint after error.
Print Darkness
Adjust the darkness relative to the current darkness setting.
The range is 0 ~ +30, and the value is adjustable in
increments of ± 1.
Print Speed
Determine the media speed during printing. The range is +2
~ +8, and the value is adjustable in increments of ± 1 ips.
Buzzer
Enable If the printer has buzzer, you can hear the sound.
Disable Disable the buzzer.
Width
Set the print width. The range is 0 ~ +108.1, and the value is
adjustable in increments of ± 0.1 mm.
Height
Set the length of the label when using continuous media.

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Property Name
Description
The range is 0 ~ +999.0, and the value is adjustable in
increments of ± 0.1 mm.
X-coordinate
Move the print position horizontally. The positive number is
left, and the negative number is right. The range is -800 ~
+800, and the value is adjustable in increments of ± 1 dot.
Y-coordinate
Move the print position vertically. The positive number is
forward, and the negative number is backward. The range is
-800 ~ +800, and the value is adjustable in increments of ± 1
dot.
Tear Off
Adjust the rest position of the media after a label is printed,
which changes the position at which the label is torn or cut.
The range is -12.0 ~ +12.0, and the value is adjustable in
increments of ± 0.1 mm.
Cutter
Adjust the cutter offset position at which the label is peel or
cut. The range is -4.0 ~ +4.0, and the value is adjustable in
increments of ± 0.1 mm.
Big Gap
Setting detect length of media out when the gap is empty
area. The range is 0.0 ~ +65535.4, and the value is
adjustable in increments of ± 0.1 mm.
Date
When Using System Date/Time is not checked, you can set
the date of the printer by yourself.
Time
When Using System Date/Time is not checked, you can set
the time of the printer by yourself.
COM
The COM tab provides the settings of the RS-232C port. When you use COM as
your port, make sure the settings in the COM tab are the same as the port settings,
or your printer won’t work properly.

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Property Name
Description
Baud Rate
The rate of signals transmitted per second. The larger the
number, the faster the data transmission.
Data Length
The length of the data transmitted. It can be set to 7or 8
bits.
Parity
It can be set to Odd, Even or None. A parity bit is added to a
string of data bits to check if the data is correct.
Odd The total number of “ones”in the data plus the parity
bit is an odd number.
Even The total number of “ones”in the data plus parity bit
is an even number.
None No parity check is used.
Stop Bit
The stop bit is at the end of a string of data bits. It is used in
asynchronous transmission to let the receiver know that the
string of data bits being transmitted is end.
Flow Control
Flow control is used to control the data flow between the
computer and your printer.
XON/XOFF (DC1/DC3) It is software flow control that uses
control characters to handle data transmission. When your
printer is unable to process the data the computer send, it
sends an XOFF signal to tell the computer to stop sending
data; once your printer is able to accept data, it sends an
XON signal to notify the computer to resume sending data.
RTS It is hardware flow control that uses dedicated wires
to handle data transmission. When the computer is ready to
send data to your printer, it sends a Request to Send (RTS)
signal to your printer. If your printer is able to accept the

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Property Name
Description
data, it sends a Clear to Send (CTS) signal to the computer.
That is, the computer starts sending data when it sees CTS
on; it stops sending when it sees CTS off.
LAN
The LAN tab provides network settings, including TCP/IP, Current TCP/IP, Protocol,
Server and SNMP Trap.
Property Name
Description
IP Address (TCP/IP)
The static IP address of your printer.
Subnet Mask (TCP/IP)
The manually specified subnet mask of your
printer.
Gateway (TCP/IP)
The manually specified gateway of your printer.
IP Address (Current TCP/IP)
The current IP address of your printer.
Subnet Mask (Current TCP/IP)
The current subnet mask of your printer.
Gateway (Current TCP/IP)
The current gateway of your printer.
Socket
Enable The host communicates with your
printer via the socket.
Disable Disable the socket.
Port Number
The LAN port number of your printer.
SNMP
Enable The host gets or sets parameters
registered as SNMP entities.
Disable Disable SNMP.

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Property Name
Description
DHCP
Enable The DHCP server assigns an IP address,
the subnet mask and the gateway to your printer
automatically. By default, it is enabled.
Disable You need to specify an IP address, the
subnet mask and the gateway to your printer
manually.
Host Name
It is the name of a DHCP client. The host name
allows up to 32 alphanumeric characters. You can
leave it blank or type a name you want. By
default, there is no host name.
Client ID
It is an arbitrary value sent to the DHCP server to
reserve an IP address for your printer. Client ID
allows up to 32 hexadecimal characters. If you
leave it blank, your printer automatically assigns
“FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF”as the
client ID.
Trap 1
Trap is a message type of SNMP. When Trap 1 is
enabled and its IP address is set correctly, your
printer alerts the computer of the specified IP
address as your printer is experiencing problems.
Trap 2
Same as Trap 1.
Set up LAN connection
If you want to use the LAN or Multi-LAN port to transfer data, you need to set up
the network connection in the LAN tab.
1. Connect your printer and computer to a network device (hub, switch or router)
with Ethernet cables.
2. In the Input/Output Port list, click USB or COM.