SATO CL4NX RIDF User manual

Operator Manual
For printer model:

Copyrights
Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.
Limitation of Liability
SATO Corporation and its subsidiaries in Japan, the U.S. and other countries make no representations or
warranties of any kind regarding this material, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors
contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or
consequential, in connection with the furnishing, distribution, performance or use of this material.
Specifications and contents in this document are subject to change without notice.
Be sure to perform a virus check for the USB memory before connecting it to the printer. SATO Corporation
shall not be held responsible for any printer malfunctions caused by a virus spread via USB memory.
Trademarks
SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in Japan, the U.S. and
other countries.
QR Code is a registered trademark of DENSO WAVE INCORPORATED.
Wi-Fi®is a registered trademark of Wi-Fi Alliance.
Wi-Fi Direct™, Wi-Fi Protected Setup™, WPA™ and WPA2™ are trademarks of Wi-Fi Alliance.
Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc.
and/or its affiliates in the United States and certain other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
ENERGY STAR®and ENERGY STAR mark are registered U.S. marks.
ICODE, I-CODE, and SLI are registered trademarks of NXP B.V.
MIFARE®is a registered trademark of NXP B.V.
Tag-it™ is a trademark of Texas Instruments.
my-d™ is a registered trademark of Infineon Technologies AG.
FeliCa is a registered trademark of Sony Corporation.
FeliCa is a contactless IC card technology developed by Sony Corporation.
Android is a trademark of Google Inc.
All other trademarks are the property of their respective owners.
Version: GBS-CL4NX_CL6NX-r08-01-08-16OM
© 2016 SATO Corporation. All rights reserved.

1
CL4NX/CL6NX Operator Manual
Table of Contents ................................................................................... 1
Before You Start ..................................................................................... 7
Features of the Product............................................................................................ 7
Safety Precautions.................................................................................................... 8
Precautions for Installation and Handling ............................................................ 11
Regulatory Approval............................................................................................... 12
1 Parts Identification............................................................................. 15
1.1 Parts Identification of the Printer .................................................................... 15
1.1.1 Front View ............................................................................................................... 15
1.1.2 Rear View ................................................................................................................ 16
1.1.3 Internal View............................................................................................................ 17
1.2 Parts on the Operator Panel............................................................................. 18
1.2.1 Operator Panel ........................................................................................................ 18
1.2.2 LED Indicator........................................................................................................... 19
2 Installing the Printer .......................................................................... 21
2.1 Installation Precautions.................................................................................... 21
2.2 Installation Space.............................................................................................. 22
2.2.1 Front View (CL4NX) ................................................................................................ 22
2.2.2 Front View (CL6NX) ................................................................................................ 22
2.2.3 Side View (CL4NX/CL6NX) ..................................................................................... 23
2.2.4 Bottom View (CL4NX) ............................................................................................. 24
2.2.5 Bottom View (CL6NX) ............................................................................................. 24
2.3 Checking the Bundled Accessories ................................................................ 25
2.4 Connecting the Interface Cable ....................................................................... 26
2.4.1 Available Interfaces ................................................................................................. 26
2.4.2 Interface Settings..................................................................................................... 27
2.4.3 NFC Interface Connection ....................................................................................... 27
2.5 Connecting the Power Cord............................................................................. 28
2.6 Power On/Off the Printer .................................................................................. 29
2.6.1 Power On the Printer ............................................................................................... 29
2.6.2 Power Off the Printer ............................................................................................... 30
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2CL4NX/CL6NX Operator Manual
2.7 Starting Up the Printer (Startup Guide)........................................................... 31
2.7.1 Startup Screen......................................................................................................... 31
2.7.2 Language Selection................................................................................................. 31
2.7.3 Region Setting with Optional RTC........................................................................... 32
2.7.4 City Setting with Optional RTC ................................................................................ 32
2.7.5 Date Setting with Optional RTC............................................................................... 32
2.7.6 Time Setting with Optional RTC .............................................................................. 33
2.7.7 Print Method Setting ................................................................................................ 33
2.7.8 Ribbon Setting ......................................................................................................... 34
2.7.9 Setting the Media Sensor Type ............................................................................... 34
2.7.10 Media Setting......................................................................................................... 35
2.7.11 Confirmation Screen.............................................................................................. 36
2.7.12 Startup Guide Cancelation .................................................................................... 36
3 Loading the Ribbon and Media........................................................... 37
3.1 Checking the Ink Side of the Ribbon............................................................... 37
3.2 Loading the Ribbon .......................................................................................... 38
3.3 Removing the Ribbon ....................................................................................... 41
3.4 Usable Media ..................................................................................................... 42
3.4.1 Adjusting the Position of the Media Sensor............................................................. 42
3.5 Loading Media ................................................................................................... 43
3.5.1 Loading Media Roll.................................................................................................. 43
3.5.2 Loading Fan-fold Media........................................................................................... 45
3.5.3 Loading Media with the Optional Cutter .................................................................. 46
3.5.4 Loading Media with an Optional Dispenser and Liner Discharge Outlet ................. 46
3.5.5 Loading Media with an Optional Dispenser and Liner Rewinder............................. 47
3.5.6 Removing the Liner from the Rewinder ................................................................... 49
4 Operation and Configuration .............................................................. 51
4.1 Display and Operation ...................................................................................... 51
4.1.1 Online Mode/Offline Mode....................................................................................... 51
4.1.2 Status Icon............................................................................................................... 52
4.1.3 Error Icon................................................................................................................. 55
4.1.4 Guidance Video ....................................................................................................... 58
4.1.5 Adjusting the Print Settings During Printing............................................................. 61
4.1.6 Canceling the Print Job ........................................................................................... 62
4.2 Settings Mode.................................................................................................... 63
4.2.1 Changing to Settings Mode ..................................................................................... 63
4.2.2 Log In to/Log Out of the Settings Mode................................................................... 64
4.2.3 Item Selection.......................................................................................................... 65
4.2.4 Setting Value Input or Selection .............................................................................. 66
4.3 Settings Menu Tree Structure .......................................................................... 69

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CL4NX/CL6NX Operator Manual
4.4 Details of the Settings Menu Screen ............................................................... 83
4.4.1 Shortcut Menu ......................................................................................................... 83
4.4.2 Printing Menu .......................................................................................................... 84
4.4.3 Interface Menu....................................................................................................... 105
4.4.4 Applications Menu ................................................................................................. 177
4.4.5 System Menu......................................................................................................... 205
4.4.6 Tools Menu............................................................................................................ 216
4.4.7 Information Menu................................................................................................... 238
4.5 Web Configuration .......................................................................................... 248
4.5.1 Dashboard ............................................................................................................. 248
4.5.2 Settings.................................................................................................................. 249
4.5.3 Tools...................................................................................................................... 251
4.5.4 Certificates............................................................................................................. 253
5 Cleaning and Performing Printer Adjustments ................................ 255
5.1 Maintenance .................................................................................................... 255
5.2 Maintenance of the Print Head and Platen Roller ........................................ 256
5.2.1 Maintenance using the Cleaning Kit ...................................................................... 256
5.2.2 Additional Procedure for the Optional Linerless Cutter Kit (CL4NX only).............. 259
5.2.3 Maintenance using the Cleaning Sheet................................................................. 260
5.3 Adjusting the Base Reference Point ............................................................. 262
5.3.1 About the Base Reference Point ........................................................................... 262
5.3.2 Adjusting the Print Position.................................................................................... 263
5.3.3 Adjusting the Media Stop Position......................................................................... 265
5.3.4 Notes on the Stop/Cut Position of Different Media ................................................ 266
5.4 Adjusting the Print Quality............................................................................. 268
5.4.1 Adjusting the Print Darkness ................................................................................. 268
5.4.2 Adjusting the Print Speed ...................................................................................... 269
5.5 Adjusting the Buzzer Volume ........................................................................ 271
5.6 Adjusting the Head Pressure Balance .......................................................... 272
5.6.1 Head Pressure Setting .......................................................................................... 272
5.6.2 Pressure Balance Setting ...................................................................................... 273
6 Troubleshooting................................................................................ 275
6.1 When an Error Message Occurs.................................................................... 275
6.1.1 More Information about Command Error............................................................... 283
6.2 When the LED Lights Red/Blue ..................................................................... 285
6.3 Troubleshooting Table ................................................................................... 286
6.3.1 No Power/Nothing on the Screen .......................................................................... 286
6.3.2 Cannot Feed the Media ......................................................................................... 286
6.3.3 Can Feed the Media but Cannot Print ................................................................... 287
6.3.4 Bad Print Quality.................................................................................................... 288
6.3.5 Incorrect Print Position .......................................................................................... 289
6.3.6 Cannot Read Barcodes When Using the Barcode Check Function ...................... 290

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4CL4NX/CL6NX Operator Manual
6.4 Interface Troubleshooting.............................................................................. 291
6.4.1 USB Interface ........................................................................................................ 291
6.4.2 LAN Ethernet Interface .......................................................................................... 291
6.4.3 Bluetooth Interface ................................................................................................ 291
6.4.4 NFC Interface ........................................................................................................ 292
6.4.5 RS-232C Interface................................................................................................. 292
6.4.6 IEEE1284 Interface ............................................................................................... 292
6.4.7 External Signal Interface (EXT) ............................................................................. 293
6.4.8 Wireless LAN Interface.......................................................................................... 293
7 Appendix ........................................................................................... 295
7.1 List of Initial Values ........................................................................................ 295
7.1.1 Printing Menu ........................................................................................................ 295
7.1.2 Interface Menu....................................................................................................... 298
7.1.3 Applications Menu ................................................................................................. 308
7.1.4 System Menu......................................................................................................... 311
7.1.5 Tools Menu............................................................................................................ 313
7.1.6 Information Menu................................................................................................... 315
7.2 Media Sensor Positions and Media Stop Positions..................................... 316
7.3 Replacing the Print Head................................................................................ 318
7.4 Replacing the Platen Roller............................................................................ 320
7.4.1 Guideline to Replace the Linerless Platen Roller (CL4NX only)............................ 321
7.5 Optional RFID Configuration (CL4NX only) .................................................. 322
7.5.1 Printing RFID Tag Errors ....................................................................................... 325
7.5.2 RFID Error and Reset Timing ................................................................................ 329
7.5.3 External (EXT) Signal Interfaces when RFID Mode is Enabled ............................ 332
7.5.4 RFID Printing Tips ................................................................................................. 332
7.6 Optional Barcode Check Function Configuration........................................ 333
7.6.1 Basic Specifications of the Barcode Check Function ............................................ 333
7.6.2 Setting Up the Barcode Checker ........................................................................... 339
7.6.3 Changing How the RS-232C Interface is Used
(When Using the KEYENCE Barcode Checkers)........................................................... 340
7.6.4 Doing a Test Read with the Barcode Checker ...................................................... 342
7.6.5 Enabling the Barcode Check ................................................................................. 345
7.6.6 Restrictions for the Barcode Check Function ........................................................ 349
7.7 Printer Specifications ..................................................................................... 351
7.7.1 Hardware ............................................................................................................... 351
7.7.2 Ribbon and Media ................................................................................................. 354
7.7.3 Interface................................................................................................................. 356
7.7.4 Built-in Functions ................................................................................................... 357
7.7.5 Printer Languages ................................................................................................. 357
7.7.6 Fonts/Symbols/Barcodes....................................................................................... 358
7.7.7 Options .................................................................................................................. 361
7.7.8 Accessories ........................................................................................................... 361
7.7.9 Standards .............................................................................................................. 362

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CL4NX/CL6NX Operator Manual
7.8 Interface Specifications.................................................................................. 363
7.8.1 USB Interface ........................................................................................................ 364
7.8.2 LAN Ethernet Interface .......................................................................................... 365
7.8.3 Bluetooth Interface ................................................................................................ 366
7.8.4 NFC Interface ........................................................................................................ 366
7.8.5 RS-232C Interface................................................................................................. 367
7.8.6 IEEE1284 Interface ............................................................................................... 369
7.8.7 External Signal Interface (EXT) ............................................................................. 371
7.8.8 Wireless LAN Interface.......................................................................................... 380

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6CL4NX/CL6NX Operator Manual
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7
CL4NX/CL6NX Operator Manual
Thank you for purchasing this SATO CL4NX/CL6NX printer (hereafter referred to as “the printer”).
This manual supplies basic information on how to operate the printer. Read the manual carefully to
understand each function before operation.
Features of the Product
This SATO CL4NX/CL6NX printer is a high-performance labeling system with a robust casing made of
metal and equipped with versatile functions. The main features of the printer are as follows:
• Simple and stylish design
• High-quality printing
• Designed for better usability
• Equipped with high legibility TFT color 3.5 inch LCD and LED
• Onboard Guidance Videos
• Print head and platen roller can be replaced without using extra tools
• Supports a 600 m ribbon
• Supports thirty-one languages for display and forty-seven languages for printing scalable fonts
• Supports various communication interfaces
• Supports protocols such as IPv6, SNMP and NTP
• Certified by Wi-Fi alliance
• Compatible with Cisco CCX V4.0
SATO CL4NX/CL6NX printer has tested compatible with Cisco CCX, version 4.0.
The Cisco Compatible logo signifies that SATO product has undergone
interoperability testing by SATO together with Cisco and a third-party test house
based on testing criteria set by Cisco.
SATO is solely responsible for the support and warranty of its product. Cisco
makes no warranties, express or implied, with respect to SATO product or its inter
operation with the listed Cisco product(s) and disclaims any implied warranties of
merchantability, fitness for a particular use, or against infringement.
• Conforms to international ENERGY STAR®program
The products described herein comply with the requirements of the ENERGY
STAR. As an ENERGY STAR Partner, SATO Corporation has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Before You Start

Before You Start
8CL4NX/CL6NX Operator Manual
Safety Precautions
This section describes how to safely operate the printer. Be sure to read and understand all instructions
carefully before you install and use the printer.
Pictographic Symbols
This operator manual and printer labels use a variety of pictographic symbols. These symbols show the safe
and correct operation of the printer and how to prevent injury to others and property damage. The symbol
explanations are as follows.
Example Pictographs
Warning
The Warning symbol indicates that
you can cause death or serious
injury if you do not follow the
instruction or procedure. Caution
The Caution symbol indicates that
you can cause injury or property
damage if you do not follow the
instruction or procedure.
The pictograph means “Caution is required”. The pictograph includes a
specified warning symbol (for example, the left symbol shows electric shock).
The pictograph means “Must not be done”. The pictograph includes a specified
prohibited symbol (for example, the left symbol means “Disassembly prohibited”).
The pictograph means “Must be done”. The pictograph includes a specified
mandate action symbol (for example, the left symbol means “Disconnect the
power plug from the outlet”).
Warning
Place the printer on a stable area.
• Place the printer on a stable area. Do not
place the printer on an unstable table,
slanted surface or an area subject to
strong vibration. If the printer falls off or
topples, it could cause injury to
someone.
Do not place containers filled with liquid on the
printer.
• Do not place flower vases, cups, or other
containers filled with liquids, on the
printer. If any liquid spills into the printer,
immediately power off the printer and
disconnect the power plug from the
outlet. Then contact your SATO reseller
or technical support center. If you
operate the printer in this condition, it
could cause a fire or electric shock.
Do not place objects into the printer.
• Do not place metal or flammable objects
inside the printer’s opening. If a foreign
object gets into the printer, immediately
power off the printer and disconnect the
power plug from the outlet. Then contact
your SATO reseller or technical support
center. If you operate the printer in this
condition, it could cause a fire or electric
shock.
Do not use other than the specified voltage.
• Do not use other than the specified
voltage (AC 100 V - 240 V). Doing so
could cause a fire or electric shock.