Savaria Stairfriend 23 User manual

Stairfriend 23
$VSWFEStairlift
Owner’s
Manual

IMPORTANT – READ FIRST
Ensure that only an authorized Savaria mechanic installs and services your
Lift. Under no circumstances is anyone other than a mechanic with Savaria
training and authorization to install, adjust, service or modify any mechanical
or electrical device on this equipment.
Failure to follow this warning can result in safety system compromises or
defeat; this can result in serious injury or death. Savaria accepts no liability
for property damage, warranty claims or personal injury, including death, in
this circumstance.
Passenger safety is the result of countless details in the equipment design,
manufacture, and installation. After installation, reliable operation and
continual safe operation requires regular inspection and maintenance as
outlined in this manual, or more frequently where usage, environment, or
local jurisdiction requires. As the Owner, you are responsible for ensuring
that regular inspections and maintenance occur in a timely manner as per the
manufacturer’s recommendations and maintenance schedule.
Refer to this owner’s manual for unit description, setup, operating instructions,
and a maintenance schedule for your Lift. Upon completion of installation, the
Savaria mechanic must provide you with the information for the box below
and ensure it is recorded in this owner’s manual. In addition, either you or the
Savaria mechanic must keep any service and/or maintenance records in the
Maintenance Record section of this owner’s manual.
At all times, your Lift must be maintained in compliance with the applicable
standard to which it has been built and installed.
United States: A18.1–Safety Standard for Platform Lifts and Stairway Chairlift
Canada: CSA B355/613–Platform lifts and stair lifts for barrier-free access
Europe: EN-81-40–Stairlifts and inclined lifting platform intended for persons
with impaired mobility
Europe: 2006/42/EC–Machinery Directive
Depending on your country or region, the local authority code variant
may apply. To ensure safe operation of your Lift, pay careful attention to
the important notes, and follow the instructions and any additional safety
regulations in this manual.
FOR OWNER’S RECORDS
Customer Name:
Installing Dealer:
Dealer’s Telephone Number:
Date Installed:
Serial/Job Number:

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CONTENTS
TO ENSURE SAFE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1. DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2. SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3. FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Seating Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Safety Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Footrest and Carriage Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Safety Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Emergency Stop Button (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overspeed Governor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Key Switch and Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
4. OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Before Operating the Stairlift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Operating the Stairlift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Emergency Stop ..................................................13
Emergency Manual Operation. ....................................13
5. ADJUSTMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Seat Adjustment (V-Seat) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
6. TROUBLESHOOTING AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Operator Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Stairlift Will Not Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Stairlift is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Stairlift Stops and Won’t Restart. ..............................15
Diagnostic Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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TO ENSURE SAFE OPERATION
To ensure safe operation of this equipment, pay careful attention to the
important notes below.
•Read this manual carefully before using the equipment.
•To prevent accidents, adhere strictly to the instructions and keep clear
of moving parts at all times.
•Follow instructions on all equipment labels at all times. Replace any
damaged labels immediately.
•Ensure that only qualified personnel perform maintenance and service
on the unit.
•When replacing parts, be sure that only genuine Savaria parts are used.
•This unit is intended for use by amature person who understands its
proper operation as set out in this manual.
WARNING
At no time should children under the age of 16 use the lift
while unsupervised.
•This lift is to be used ONLY for the transport of aperson up/down the
stairway. Do NOT use the lift for any other purpose (such as the
transport of items).
•Do NOT use the lift for firefighting purposes or for evacuation during a
fire.
•Prior to operation, make sure that all areas in and around the lift are
clear of any obstructions.
•Be very careful of others using the stairs while the lift is in operation as
there is apotential risk of collision.
•Test your keys and emergency stop button (if equipped) every month.
•
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

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1. DESCRIPTION
Figure 1shows the exterior components of the Stairfriend 23 with V-seat.
Figure 1
Folding
armrest Backrest
Toggle
switch
Folding
armrest
Key switch
(underneath armrest)
Seat belt
Seat belt
Seat swivel
Diagnostic handle
LEDS
Power switch
Carriage
Carriage safety
edge sensor
Folding
edge sensor
Footrest safety footrest
Footrest safety
edge sensor
Underpan
(with sensor)
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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Figure 2shows the exterior components of the Stairfriend 23 23 with L-seat.
Figure 2
Folding
armrest Backrest
Toggle
switch
Key switch
(underneath armrest)
Seat belt
Folding
armrest
Seat swivel
handle
Seat belt
Diagnostic LEDs
Seat swivel
handle
Power switch Carriage
Carriage safety
edge sensor
Folding
footrest
Carriage safety
edge sensor
Footrest safety
edge sensor
Footrest safety
edge sensor
Underpan
(with sensor)
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

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2. SPECIFICATIONS
Stairfriend 23 Specifications
Applications
Residential, indoor, curved stairs
Commercial - varies by region; contact your
authorized Savaria dealer for details
Load capacity 300 lb (136 kg), Heavy duty, 350 lb (160 kg)
Maximum travel 49 ft (14.9 m)
Travel speed Approximately 20 ft/min (0.1 m/s)
Daily cycle Normal: 16
Maximum starts in 1hour on standard installation: 10
Range of incline 0° to 56°
Drive system Rack and pinion
Operator controls Constant-pressure type (toggle switch and remote
control call/send units)
Seat belt Retractable
Motor 1/2 HP, 24 VDC
Charging Charges on standard household power (110 VAC) at
landings
Fold-up width 16.25'' (41.2 cm)
Fold-out width 27'' (68.6 cm)
Rail Steel
Emergency operation Full up and down travel on power interruption (full
battery backup)
Options Savaria Link remote monitoring
Warranty 36 months parts, ask dealer for details
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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3. FEATURES
Seating Features
The seat assembly can swivel in either direction for transfer in/out of the seat.
Lift up and hold the swivel handle to swivel the seat. Let go of the handle and
the seat will lock in place. For your safety, do not swivel the seat until the
unit has stopped.
When the stairlift is not in use, the seat, armrests, and footrest can be folded up
to allow for more space on the stairway.
Always use the retractable seat belt to ensure that you are safely secured in the
chair during travel.
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

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Safety Features
Footrest and Carriage Sensors
There are safety edge sensors on the sides of the footrest and the carriage, and
an underpan sensor on the bottom of the footrest. These sensors will stop the
stairlift if an obstruction is encountered on the stairway.
If you encounter an obstruction, press the opposite side of the toggle switch to
run the stairlift in the opposite direction. Remove the obstacle from the
pathway and proceed in the original direction of travel.
Safety Switches
There are upper and lower safety limit switches to stop the stairlift when it
reaches the top or bottom of the stairway. There are also mechanical stops at
the top and bottom of the rail to stop the lift from running off the rail.
There is also asafety switch for the swivel seat that will prevent the stairlift from
running if the seat is not locked in the riding position.
Emergency Stop Button (Optional)
There is an optional emergency stop button that may be located on the arm.
Pressing this button will stop the unit immediately.
Overspeed Governor
There is an overspeed governor that will engage and stop the lift if the normal
downward travel speed is exceeded.
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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Key Switch and Power Switch
The stairlift is equipped with akey switch underneath the armrest (see Figure
3). The stairlift cannot be operated unless the key is inserted and turned to the
ON position. Once the key switch is turned on, flip the red ON/OFF power
switch located on the front top left of the carriage to the ON position.
Figure 3
Key switch
(under seat)
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

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4. OPERATION
Before Operating the Stairlift
1Ensure the stairway is clear of any obstructions and the stairlift charger is
plugged in at the wall.
2Insert the key and turn it aquarter turn clockwise. Flip the ON/OFF power
switch to the ON position.
3Check that the seat is locked in the riding position for up/down travel.
NOTE
If the chair has not been used for over an hour, press the remote
button twice to wake it from sleep mode. If the chair has not been
used for over 24 hours, run the chair from the arm toggle switch
for asecond to wake it from sleep mode. You can then use the
remotes for normal operation.
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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Operating the Stairlift
1Use one of the remote control CALL/SEND units to move the stairlift to the
required end of the rail. Be sure to point the remote at the lift when pressing
the button.
2If necessary, fold down the seat, armrests, and footrest.
3Lift up the seat swivel handle, rotate the seat to acomfortable boarding
position, and then release the swivel handle to lock the seat in place.
4Position yourself in the seat and fasten the seat belt.
5Lift up and hold the seat swivel handle and rotate the seat so you are parallel
to the rail (with your back against the stairway wall). Release the swivel
handle to lock the seat in the riding position.
6Place your feet securely on the footrest and your arms on the armrests.
7Press and hold one end of the toggle switch to move the stairlift in the
desired direction.
8The stairlift will stop automatically at the upper or lower end of the rail, or if
the toggle switch is released.
9Once the stairlift has come to acomplete stop, swivel the seat as required.
When the seat is locked in place, unfasten the seat belt and get out of the
chair.
10 To allow for more room on the stairway when the stairlift is not in use, swivel
the seat back to the riding position, and then fold up the seat, armrests, and
footrest.
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

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Emergency Stop (Optional)
In the event of an emergency, you can press the optional red Emergency Stop
button located on the arm of the chair. The stairlift will stop immediately. Once
the emergency is dealt with, release the button to restore normal operation.
Emergency Manual Operation
The emergency manual lowering tool (hand winder) allows you to operate the
lift manually.
NOTE
The batteries must be connected to release the motor brake and then
you can use the manual hand crank.
1Turn off power at the stairlift and unplug the power cord from the wall.
2Remove the rubber cover from the hole on the top front of the carriage.
3Fit the shaft of the manual lowering hand winder onto the motor input
shaft.
4Rotate the tool clockwise for the unit to travel down the stairs and
counter-clockwise for the unit to travel up the stairs.
5When complete, remove the tool and insert the rubber plug back into the
hole.
Figure 4
Manual lowering tool
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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5. ADJUSTMENTS
Seat Adjustment (V-Seat)
If the seat will not stay folded up when the stairlift is not in use, perform the
adjustment procedure below.
1Lift up the seat and loosen the two lock-nuts as shown below.
2Using an Allen key, tighten the set-screw in each lock-nut as shown below.
3After tightening the set-screws, move the seat to ensure it will remain in the
folded position.
4Tighten the two lock-nuts.
Figure 5
Lock-nuts
Set-screw in lock-nut
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

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6. TROUBLESHOOTING AND MAINTENANCE
NOTE
The information in this section is out of date and needs to be
revised
Operator Troubleshooting
Stairlift will not run
If your stairlift will not run and no lights are on, check the items listed below.
1Make sure the stairlift charger is plugged in at the wall.
2Make sure the key switch is turned ON and the power switch is ON.
3Check the residence main circuit breaker (or fuse) panel for atripped
breaker tripped or blown fuse?
If your stairlift does not operate and all of the lights are on, check the items
listed below.
1Make sure the seat is swiveled and locked in the riding position.
2Check around the footrest and carriage for any obstructions.
If the stairlift does not operate after checking the above items, contact your
authorized Savaria dealer.
Stairlift is beeping
If the stairlift beeps for approximately 20 seconds while not moving, this means
the stairlift is not charging.
Check that the stairlift cord is plugged in to the wall outlet.
Make sure the stairlift is either all the way up or all the way down at the charging
contact. It will beep continuously if it is not at acharging contact.
If the beeping continues, contact your authorized Savaria dealer.
Stairlift stops and won’t restart
If the stairlift runs to either end of the stairway and then stops and won’t restart,
this means that the battery charge is low.
Charge the stairlift.
If the problem continues, contact your authorized Savaria dealer.
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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Diagnostic Codes
Figure 6
No Display
OSG Input Low
Off charge.
Top (LH) or Bottom (RH) track limit activated.
Safety Up
Under Pan
Safety Down
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

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Low battery voltage. Requires charge.
Switch active at Power On
Toggle Up or Down
IR address fail.
Power relay closed and should be open (welded)
Power relay Open and should be closed
Final limit low
Brake open and should be closed
Part No. 001371, 05-m10-2023 Stairfriend 23 Owner’s Manual

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Power relay closed early
Ultimate limit
Over current
Slow speed
Memory problem.
No charge current
FET Fail
Seat swivel
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023

Key Switch
Power supply fault when battery on float

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Maintenance
NOTE
Regular maintenance (performed by your Authorized Savaria Dealer)
will keep your unit in proper operating condition. As the owner of this
unit, you are responsible for making sure that maintenance and upkeep
are done on aregularly scheduled basis. To ensure proper operating
condition of your unit, the items listed below must be performed every 6
months by an Authorized Savaria Dealer.
Additional inspections may be required depending on usage.
Units installed in adverse environments will require additional
maintenance on amonthly basis.
Stairfriend 23 Owner’s Manual Part No. 001371, 05-m10-2023