Savaria Stairfriend User manual

Owner’s Manual
(To Be Retained by Owner After Installation
by Authorized Savaria Dealer)
Part No. 000914
08-m06-2015
Stairfriend
Stairlift

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Stairfriend Owner’s Manual Part No. 000914, 08-m06-2015
IMPORTANT
Ensure that only an authorized Savaria Dealer installs and services the Savaria
Stairfriend Stairlift. Under no circumstances is anyone other than a dealer with
Savaria training and authorization to install, adjust, or service any mechanical
or electrical device on this equipment. Failure to follow this warning can result
in safety system compromises or defeat; this can result in serious injury or
death. Savaria accepts no liability for property damage, warranty claims or
personal injury, including death, in this circumstance.
Passenger safety is the result of countless details in the equipment’s design,
manufacture, and installation. After installation, reliable operation and
continual safe operation requires regular service and inspection at least twice
per year, or more frequently where usage, environment, or local jurisdiction
requires. As the Owner, you are responsible for ensuring that regular service
and inspections occur in a timely manner.
Refer to this manual for specifications, operating instructions and maintenance
of the Savaria Stairfriend Stairlift.
Upon completion of installation, the dealer must provide you with the
information below and ensure it is recorded in this manual. In addition, either
the dealer or you must keep any service and/or maintenance records in the
Maintenance Record section of this manual.
WARRANTY
Ensure your Savaria Dealer provides you with a copy of the manufacturer’s
limited parts warranty and documentation relating to any Dealer labour
warranty.
-------------------------------------------------------------------------------------------------
FOR OWNER’S RECORDS
Customer Name: _________________________________________
Installing Dealer: _________________________________________
Dealer’s Telephone Number: _______________________________
Date Installed: ___________________________________________
Serial/Job Number: _______________________________________

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Part No. 000914, 08-m06-2015 Stairfriend Owner’s Manual
CONTENTS
TO ENSURE SAFE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1. DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3. FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Seating Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Footrest and Carriage Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Emergency Stop Button (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overspeed Brake (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key Switch and Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4. OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Before Operating the Stairlift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operating the Stairlift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Emergency Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Emergency Manual Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5. ADJUSTMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Seat Adjustment (V-Seat) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
6. TROUBLESHOOTING AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operator Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Stairlift Will Not Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Stairlift is Beeping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Stairlift Stops and Won’t Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
TO ENSURE SAFE OPERATION
To ensure safe operation of this equipment, pay careful attention to the important notes
below.
• Read this manual carefully before using the equipment.
• To prevent accidents, adhere strictly to the instructions and keep clear of
moving parts at all times.
• Follow instructions on all equipment labels at all times. Replace any damaged
labels immediately.
• Ensure that only qualified personnel perform maintenance and service on the
unit.
• This unit is intended for use by a mature person who understands its proper
operation as set out in this manual.
• Prior to operation, make sure that all areas in and around the lift are clear of any
obstructions.
• We recommend that you test your keys and emergency stop button (if
equipped) every month.

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Stairfriend Owner’s Manual Part No. 000914, 08-m06-2015
1. DESCRIPTION
Figure 1 shows the exterior components of the Stairfriend with V-seat.
Figure 1
Folding
Backrest
Folding
Carriage
Seat swivel
handle
Seat swivel
handle
Seat belt
Power switch
Toggle
switch
Folding
Folding
Key switch
(underneath seat)
Seat belt
armrest
armrest
seat
footrest
Footrest safety
edge sensor
Footrest safety
edge sensor
Underpan
(with sensor)
Carriage safety
edge sensor
Carriage safety
edge sensor
Hole for manual
lowering handwheel
Diagnostic
LEDS

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Part No. 000914, 08-m06-2015 Stairfriend Owner’s Manual
Figure 2 shows the exterior components of the Stairfriend with L-seat.
Figure 2
Backrest
Folding
Carriage
Seat swivel
handle
Seat swivel
handle
Seat belt
Power switch
Toggle
switch
Folding
Key switch
(underneath seat)
Seat belt
Folding
Manual lowering
handwheel
armrest
Folding
armrest
seat
Carriage safety
edge sensor
Carriage safety
edge sensor
footrest
Footrest safety
edge sensor
Footrest safety
edge sensor
Underpan
(with sensor)
Diagnostic LEDs

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Stairfriend Owner’s Manual Part No. 000914, 08-m06-2015
2. SPECIFICATIONS
Stairfriend Specifications
Applications
Residential, indoor, curved stairs
Commercial - varies by region; contact your
authorized Savaria dealer for details
Load capacity 350 lb (160 kg)
Maximum travel 32 ft (9.75 m)
Travel speed 20 ft/min (0.1 m/s); 12 ft/min (0.06 m/s) at bends
Range of incline 0° to 52°
Drive system Rack and pinion
Operator controls Constant-pressure type (toggle switch and remote
control call/send units)
Seat belt Retractable
Motor 1/2 HP, 24 VDC
Charging Charges on standard household power (110 VAC) at
landings
Fold-up width 14 1/2” (37 cm)
Fold-out width 25 1/2” (64.5 cm)
Rail Steel
Emergency operation Full up and down travel on power interruption (full
battery backup)
Warranty 36 months parts, ask dealer for details

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Part No. 000914, 08-m06-2015 Stairfriend Owner’s Manual
3. FEATURES
Seating Features
The seat assembly can swivel in either direction for transfer in/out of the seat.
Lift up and hold the swivel handle to swivel the seat. Let go of the handle and
the seat will lock in place. For your safety, do not swivel the seat until the
unit has stopped.
When the stairlift is not in use, the seat, armrests, and footrest can be folded up
to allow for more space on the stairway.
Always use the retractable seat belt to ensure that you are safely secured in the
chair during travel.
Safety Features
Footrest and Carriage Sensors
There are safety edge sensors on the sides of the footrest and the carriage, and
an underpan sensor on the bottom of the footrest. These sensors will stop the
stairlift if an obstruction is encountered on the stairway.
If you encounter an obstruction, press the opposite side of the toggle switch to
run the stairlift in the opposite direction. Remove the obstacle from the
pathway and proceed in the original direction of travel.
Safety Switches
There are upper and lower safety limit switches to stop the stairlift when it
reaches the top or bottom of the stairway. There are also mechanical stops at
the top and bottom of the rail to stop the lift from running off the rail.
There is also a safety switch for the swivel seat that will prevent the stairlift from
running if the seat is not locked in the riding position.
Emergency Stop Button (Optional)
There is an optional emergency stop button that may be located on the arm.
Pressing this button will stop the unit immediately.
Overspeed Brake (Optional)
There is an optional overspeed brake that will engage and stop the lift if the
normal downward travel speed is exceeded.

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Stairfriend Owner’s Manual Part No. 000914, 08-m06-2015
Key Switch and Power Switch
The stairlift is equipped with a key switch underneath the seat (see Figure 3).
The stairlift cannot be operated unless the key is inserted and turned to the ON
position. Once the key switch is turned on, flip the red ON/OFF power switch
located on the front top left of the carriage to the ON position.
Figure 3
Key switch
(under seat)

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Part No. 000914, 08-m06-2015 Stairfriend Owner’s Manual
4. OPERATION
Before Operating the Stairlift
1Ensure the stairway is clear of any obstructions and the stairlift charger is
plugged in at the wall.
2Insert the key and turn it a quarter turn clockwise. Flip the ON/OFF power
switch to the ON position.
3Check that the seat is locked in the riding position for up/down travel.
Operating the Stairlift
1Use one of the remote control CALL/SEND units to move the stairlift to the
required end of the rail. Be sure to point the remote at the lift when pressing
the button.
2If necessary, fold down the seat, armrests, and footrest.
3Lift up the seat swivel handle, rotate the seat to a comfortable boarding
position, and then release the swivel handle to lock the seat in place.
4Position yourself in the seat and fasten the seat belt.
5Lift up and hold the seat swivel handle and rotate the seat so you are parallel
to the rail (with your back against the stairway wall). Release the swivel
handle to lock the seat in the riding position.
6Place your feet securely on the footrest and your arms on the armrests.
7Press and hold one end of the toggle switch to move the stairlift in the
desired direction.
8The stairlift will stop automatically at the upper or lower end of the rail, or if
the toggle switch is released.
9Once the stairlift has come to a complete stop, swivel the seat as required.
When the seat is locked in place, unfasten the seat belt and get out of the
chair.
10 To allow for more room on the stairway when the stairlift is not in use, swivel
the seat back to the riding position, and then fold up the seat, armrests, and
footrest.
Emergency Stop (Optional)
In the event of an emergency, you can press the optional red Emergency Stop
button located on the arm of the chair. The stairlift will stop immediately. Once
the emergency is dealt with, release the button to restore normal operation.

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Stairfriend Owner’s Manual Part No. 000914, 08-m06-2015
Emergency Manual Operation
The emergency manual lowering tool (handwheel) allows you to operate the
lift manually.
The batteries must be connected to release the motor brake and then
you can use the manual hand crank.
1Turn off power at the stairlift and unplug the power cord from the wall.
2Remove the rubber cover from the hole on the top front of the carriage.
3Fit the shaft of the manual lowering handwheel onto the motor input shaft.
4Rotate the tool clockwise for the unit to travel up the stairs and
counter-clockwise for the unit to travel down the stairs.
5When complete, remove the tool and insert the rubber plug back into the
hole.
Figure 4
NOTE
Manual lowering tool

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Part No. 000914, 08-m06-2015 Stairfriend Owner’s Manual
5. ADJUSTMENTS
Seat Adjustment (V-Seat)
If the seat will not stay folded up when the stairlift is not in use, perform the
adjustment procedure below.
1Lift up the seat and loosen the two lock-nuts as shown below.
2Using an Allen key, tighten the set-screw in each lock-nut as shown below.
3After tightening the set-screws, move the seat to ensure it will remain in the
folded position.
4Tighten the two lock-nuts.
Figure 5
Lock-nuts
Set-screw in lock-nut

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Stairfriend Owner’s Manual Part No. 000914, 08-m06-2015
6. TROUBLESHOOTING AND MAINTENANCE
Operator Troubleshooting
Stairlift will not run
If your stairlift will not run and no lights are on, check the items listed below.
1Make sure the stairlift charger is plugged in at the wall.
2Make sure the key switch is turned ON and the power switch is ON.
3Check the residence main circuit breaker (or fuse) panel for a tripped
breaker tripped or blown fuse?
If your stairlift does not operate and all of the lights are on, check the items
listed below.
1Make sure the seat is swiveled and locked in the riding position.
2Check around the footrest and carriage for any obstructions.
If the stairlift does not operate after checking the above items, contact your
authorized Savaria dealer.
Stairlift is beeping
If the stairlift beeps for approximately 20 seconds while not moving, this means
the stairlift is not charging.
Check that the stairlift cord is plugged in to the wall outlet.
Make sure the stairlift is either all the way up or all the way down at the charging
contact. It will beep continuously if it is not at a charging contact.
If the beeping continues, contact your authorized Savaria dealer.
Stairlift stops and won’t restart
If the stairlift runs to either end of the stairway and then stops and won’t restart,
this means that the battery charge is low.
Charge the stairlift.
If the problem continues, contact your authorized Savaria dealer.

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Part No. 000914, 08-m06-2015 Stairfriend Owner’s Manual
Diagnostic LEDs
There are three diagnostic LEDs located above the power switch on the
carriage front panel as shown below.
Figure 6
LED Status
LEDs Meaning
Middle and right LEDs on Left-hand obstruction (or ready to run right)
Middle and left LEDs on Right-hand obstruction (or ready to run left)
Middle LED on Obstruction, both right-hand and left-hand
All LEDS off Safety circuit fault
All LEDs on Ready to run left or right
SAFETY CIRCUIT FAULT (SEE OWNER’S MANUAL)
LH OBSTRUCTION (OR READY TO RUN RIGHT)
RH OBSTRUCTION (OR READY TO RUN LEFT)
OBSTRUCTION, BOTH RH AND LH
READY TO RUN LEFT OR RIGHT

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Stairfriend Owner’s Manual Part No. 000914, 08-m06-2015
Maintenance
The owner can perform the 3-month checks; 6-month checks must be
performed by a qualified technician. Contact your Savaria dealer.
Units installed in adverse environments will require additional
maintenance on a monthly basis.
Maintenance Schedule
Verification by owner Frequency
Check that the swivel seat switch is working.
Ensure the unit will not travel until the swivel seat is locked in
the riding position.
Every 3 months
Check that the footrest and carriage sensors are working.
Ensure the unit stops when it contacts an obstacle. Every 3 months
Check that the emergency stop button is working (if
equipped).
Ensure the unit stops immediately when the button is
pressed.
Every 3 months
Verification by technician Frequency
Check the operation of the limit switches.
Ensure the unit stops at the required position at the top and
bottom of the stairway.
Every 6 months
Check the operation of the overspeed brake (if equipped). Every 6 months
Lubricate the trolley rollers with silicone spray or WD
lubricant.
As required (if
squeaking occurs)
Lubricate the seat swivel system using wheel bearing grease. As required
NOTE

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Part No. 000914, 08-m06-2015 Stairfriend Owner’s Manual
Maintenance Record
Date Time Reason for Call Comments Dealer

Savaria™ Stairfriend Stairlift
OWNER’S MANUAL
Part No. 000914
Copyright 2015
Savaria Corporation
Elevators and Lifts
www.savaria.com
Sales
2 Walker Drive
Brampton, Ontario, L6T 5E1, Canada
Tel: [phone]
Fax: [phone]
Toll Free: 1-800-661-5112
Authorized Savaria Dealer