Savaria Stairfriend User manual

Owner’s Manual
(To Be Retained by Owner After Installation
by Authorized Savaria Dealer)
Part No. 000914
03-m12-2013
Stairfriend
Stairlift

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Stairfriend Owner’s Manual Part No. 000914, 03-m12-2013
IMPORTANT
Ensure that only an authorized Savaria Dealer installs and services the Savaria
Stairfriend Stairlift. Under no circumstances is anyone other than a dealer with
Savaria training and authorization to install, adjust, or service any mechanical
or electrical device on this equipment. Failure to follow this warning can result
in safety system compromises or defeat; this can result in serious injury or
death. Savaria accepts no liability for property damage, warranty claims or
personal injury, including death, in this circumstance.
Passenger safety is the result of countless details in the equipment’s design,
manufacture, and installation. After installation, reliable operation and
continual safe operation requires regular service and inspection at least twice
per year, or more frequently where usage, environment, or local jurisdiction
requires. As the Owner, you are responsible for ensuring that regular service
and inspections occur in a timely manner.
Refer to this manual for specifications, operating instructions and maintenance
of the Savaria Stairfriend Stairlift.
Upon completion of installation, the dealer must provide you with the
information below and ensure it is recorded in this manual. In addition, either
the dealer or you must keep any service and/or maintenance records in the
Maintenance Record section of this manual.
WARRANTY
Ensure your Savaria Dealer provides you with a copy of the manufacturer’s
limited parts warranty and documentation relating to any Dealer labour
warranty.
-------------------------------------------------------------------------------------------------
FOR OWNER’S RECORDS
Customer Name: _________________________________________
Installing Dealer: _________________________________________
Dealer’s Telephone Number: _______________________________
Date Installed: ___________________________________________
Serial/Job Number: _______________________________________

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Part No. 000914, 03-m12-2013 Stairfriend Owner’s Manual
Table of Contents
TO ENSURE SAFE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1. DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2. SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3. FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Seating Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Safety Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Footrest and Carriage Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Emergency Stop Button (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Overspeed Brake (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Key Switch and Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4. OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Before Operating the Stairlift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operating the Stairlift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Emergency Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Emergency Manual Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
5. TROUBLESHOOTING AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Operator Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Stairlift Will Not Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Stairlift Emits Beeping Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Stairlift Stops at Either End of Stairway and Won’t Restart . . . . . .11
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

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Stairfriend Owner’s Manual Part No. 000914, 03-m12-2013
TO ENSURE SAFE OPERATION
To ensure safe operation of this equipment, pay careful attention to the
important notes below.
• Read this manual carefully before using the Stairfriend Stairlift.
• To prevent accidents, adhere strictly to the instructions in this manual
and keep clear of moving parts at all times.
• Follow instructions on all equipment labels at all times. Replace any
damaged labels immediately.
• Ensure that only qualified personnel perform maintenance.

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Part No. 000914, 03-m12-2013 Stairfriend Owner’s Manual
1. DESCRIPTION
Figure 1 shows the exterior components of the Stairfriend.
Figure 1
Backrest
Toggle switch
Folding
Carriage
footrest
Folding
Folding
Folding seat
Carriage safety
Seat swivel
lever
Carriage safety
Underpan
Footrest safety
edge sensor
edge sensor
(with sensor)
edge sensor
armrest
armrest
Footrest safety
edge sensor
Seat belt
Key switch
(under seat)
Power switch
Hole for manual
lowering tool

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Stairfriend Owner’s Manual Part No. 000914, 03-m12-2013
2. SPECIFICATIONS
Stairfriend Specifications
Applications
Residential, indoor, curved stairs
Commercial - varies by region; contact your
authorized Savaria dealer for details
Load capacity 350 lb (160 kg)
Maximum travel 32 ft (9.75 m)
Travel speed 20 ft/min (0.1 m/s); 12 ft/min (0.06 m/s) at bends
Range of incline 0° to 52°
Drive system Rack and pinion
Operator controls Constant-pressure type (toggle switch and remote
control call/send units)
Seat belt Retractable
Motor 1/2 HP, 24 VDC
Charging Charges on standard household power (110 VAC) at
landings
Fold-up width 14 1/2” (37 cm)
Fold-out width 25 1/2” (64.5 cm)
Rail Steel
Emergency operation Full up and down travel on power interruption (full
battery backup)
Warranty 36 months parts, ask dealer for details

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Part No. 000914, 03-m12-2013 Stairfriend Owner’s Manual
3. FEATURES
Seating Features
The seat assembly can swivel in either direction. To swivel the seat for transfer
in or out of the seat, lift up and hold the swivel lever (located on either side of
the seat). When you let go of the lever, the seat will lock in position. For your
safety, do not swivel the seat until the unit has stopped.
When the stairlift is not in use, the seat, armrests, and footrest can be folded up
to allow for more space on the stairway.
Always use the retractable seat belt to ensure that you are safely secured in the
chair during travel.
Safety Features
Footrest and Carriage Sensors
There are safety edge sensors on the sides of the footrest and the carriage, and
an underpan sensor on the bottom of the footrest. These sensors will stop the
stairlift if an obstruction is encountered on the stairway.
If you encounter an obstruction, press the opposite side of the toggle switch to
run the stairlift in the opposite direction. Remove the obstacle from the
pathway and proceed in the original direction of travel.
Safety Switches
There are upper and lower safety limit switches to stop the stairlift when it
reaches the top or bottom of the stairway. There are also mechanical stops at
the top and bottom of the rail to stop the lift in an over-travel situation.
A safety switch for the swivel seat prevents the stairlift from running if the seat
is not locked in the riding position.
Emergency Stop Button (Optional)
There is an optional emergency stop button that would be located on the arm.
Pressing this button will stop the unit immediately.
Overspeed Brake (Optional)
There is an optional overspeed brake that will engage and stop the lift if the
normal downward travel speed is exceeded.

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Stairfriend Owner’s Manual Part No. 000914, 03-m12-2013
Key Switch and Power Switch
The stairlift is equipped with a key switch underneath the seat. The stairlift
cannot be operated unless the key is inserted and turned to the ON position.
Once the key switch is turned on, flip the red ON/OFF power switch located on
the front top left of the carriage to the ON position.
Figure 2
Key switch
(under seat)

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Part No. 000914, 03-m12-2013 Stairfriend Owner’s Manual
4. OPERATION
Before Operating the Stairlift
1Ensure the stairway is clear of any obstructions and the stairlift charger is
plugged in at the wall.
2Insert the key and turn it a quarter turn clockwise. Flip the ON/OFF switch to
the ON position.
3Check that the seat is locked in the riding position for up/down travel.
Operating the Stairlift
1If the stairlift is not at the required end of the stairway, use one of the remote
control CALL/SEND units to call or send the stairlift to the appropriate end
of the rail. Be sure to point the remote at the lift.
2If necessary, fold down the seat, armrests, and footrest.
3Use the seat swivel lever to swivel the seat toward you and then let go of the
lever to lock the seat in place.
4Position yourself in the seat and fasten the seat belt.
5Lift up and hold the seat swivel lever, and then rotate the seat so that you
are parallel to the rail (with your back against the stairway wall).
6Release the seat swivel lever to lock the seat in the riding position.
7Position both feet securely on the footrest and place your arms on the
armrest cushions.
8Press and hold one end of the toggle switch (located on the front end of the
right arm) to move the stairlift in the desired direction.
9The stairlift will stop automatically at the upper or lower end of the rail, or if
the toggle switch is released.
10 Once the stairlift has come to a complete stop, use the seat swivel lever to
swivel the seat as required. When the seat is locked in place, unfasten the
seat belt and and get out of the chair.
11 To allow for more room on the stairway when the stairlift is not in use, swivel
the seat back to the riding position, and then fold up the seat, armrests, and
footrest.

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Stairfriend Owner’s Manual Part No. 000914, 03-m12-2013
Emergency Stop (Optional)
In the event of an emergency, you can press the optional red Emergency Stop
button located on the arm of the chair. The stairlift will stop immediately. Once
the emergency is dealt with, release the button to restore normal operation.
Emergency Manual Operation
The emergency manual lowering wheel allows you to operate the lift manually.
1Turn off power at the stairlift and unplug the power cord from the wall.
2Remove the rubber cover from the hole on the top front of the carriage.
3Fit the shaft of the manual lowering tool onto the motor input shaft.
4Rotate the tool clockwise for the unit to travel up the stairs and
counter-clockwise for the unit to travel down the stairs.
5When complete, remove the tool and insert the rubber plug back into the
hole.
Figure 3
Manual lowering tool

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Part No. 000914, 03-m12-2013 Stairfriend Owner’s Manual
5. TROUBLESHOOTING AND MAINTENANCE
Operator Troubleshooting
Stairlift will not operate
If your stairlift does not operate and no lights are on, check the items listed
below.
1Check that the stairlift charger is plugged in at the wall.
2Check that the key switch is turned ON and ON/OFF power switch is ON.
3Check the residence main circuit breaker (or fuse) panel. Has a breaker
tripped or a fuse blown?
If your stairlift does not operate and all of the lights are on, check the items
listed below.
1Check that the seat is swiveled and locked in the riding position.
2Check around the footrest and carriage for any obstructions.
If the stairlift does not operate, contact your authorized Savaria dealer.
Stairlift emits beeping sound
If at any time while the stairlift is not in motion, the unit emits a beeping sound
that lasts for approximately 20 seconds, this means that the stairlift is not
charging.
Check first that the stairlift cord is plugged in to the wall outlet.
If the beeping continues, contact your authorized Savaria dealer.
Stairlift stops at either end of stairway and won’t restart
If the stairlift runs to either end of the stairway and then stops and won’t restart,
this means that the battery charge is low.
Charge the stairlift.
If the problem continues, contact your authorized Savaria dealer.

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Stairfriend Owner’s Manual Part No. 000914, 03-m12-2013
Maintenance
The owner can perform the 3-month checks; 6-month checks must be
performed by a qualified technician. Contact your authorized dealer.
Units installed in adverse environments will require additional
maintenance on a monthly basis.
Maintenance Schedule
Verification by owner Frequency
Check that the swivel seat switch is working.
Ensure the unit will not travel until the swivel seat is locked in
the riding position.
Every 3 months
Check that the footrest and carriage sensors are working.
Ensure the unit stops when it contacts an obstacle. Every 3 months
Check that the emergency stop button is working (if
installed).
Ensure the unit stops immediately when the button is
pressed.
Every 3 months
Verification by technician Frequency
Check the operation of the limit switches.
Ensure the unit stops at the required position at the top and
bottom of the stairway.
Every 6 months
Check the operation of the overspeed brake (if installed). Every 6 months
Lubricate the rollers using white lithium grease. As required
Lubricate the seat swivel system using wheel bearing grease. As required
NOTE

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Part No. 000914, 03-m12-2013 Stairfriend Owner’s Manual
Maintenance Record
Date Time Reason for Call Comments Dealer

Savaria™ Stairfriend Stairlift
OWNER’S MANUAL
Part No. 000914
Copyright 2013
Savaria Corporation
Elevators and Lifts
www.savaria.com
Sales
2 Walker Drive
Brampton, Ontario, L6T 5E1, Canada
Tel: [phone]
Fax: [phone]
Toll Free: 1-800-661-5112
Authorized Savaria Dealer