Frequently Asked Questions:
1. Sengled Smart Wi-Fi LED TV Light Strip appears oline or
unresponsive, what should I do?
a) Please check the Power adapter make sure the power is On. Push
the control button to make sure the light strip is responding.
b) Power cycle the Wi-Fi LED TV Light Strips, wait 1 minute and
check the status.
c) Please make sure your home Wi-Fi network and internet
connection is working properly.
d) After setup for TV, there is almost no flexibility for people to move
the controller around.
e) If all else fails, try to restart your Wi-Fi router.
2.Can dierent types of Sengled smart bulbs be used
simultaneously?
Sengled Smart Wi-Fi TV Light Strips can be used in conjunction
with their Wi-Fi bulbs and Zigbee counterparts, the Sengled Smart
LED bulbs line, when creating scenes and schedules within your
home. Please refer to sengled.com for more information.
3.Could not connect to the Wi-Fi router or third-party services?
The firewall or port on your Wi-Fi router may be blocked and could
prevent the Sengled Wi-Fi TV Light Strips from connecting to the
Sengled cloud. A Sengled Home account is required to access
third-party services that utilize the Sengled cloud.
Please open Port 1883 and 8883 on your Wi-Fi router to ensure
connectivity. If your router is preventing access, you will need to
enable access to these ports.
If you need help with changing your firewall settings:
For routers provided by your internet service provider, please
contact your internet service provider.
For a router you own, please contact the manufacturer of the router.
4. Can I cut the TV light strip if it's too long?
We recommend users to use dierent length combinations to fit
dierent TV sizes. But if you really need to cut the strip for better
fitting, please cut along the Cut Line.
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