SEON DX12 Installation and operation manual

DX12 to DX-HD DVR
Upgrade Guide
© Seon Design Inc. | February 2013 | All rights reserved.
www.seon.com Part Number: 700-0191 R001
This guide provides procedures for upgrading the DX12
DVR to a DX-HD DVR, supporting the CHW high
definition camera.
Archive DX12 Harddrive Content
If there is DX12 video that needs to be kept, either archive
it or get a new hard drive for the DX-HD and store the
DX12 hard drive separately.
Tools and Equipment
Check that you have all the system components and inspect
for any scratches or damage before installing.
Required upgrade tools:
• display monitor
•USBmouse
Upgrade Kit Contents
The items for a typical upgrade package are shown as
follows:
•
DX-HD USB Memory device containing firmware
• This upgrade guide
• Product Label
• HDD Handle Label
• Firmware Version Label
• Serial Number Label
•
• Production Identification Label
Installing Labels
Apply the provided labels to the DVR at the positions
shown in the following images:
Firmware Upgrade
The firmware version is displayed on the top right corner of
every menu. The firmware update must be obtained from
Seon Design.
To locally install a firmware update, use the provided
DX-HD USB memory device containing the DX-HD
firmware update.
To install the firmware update on the DX12 DVR:
1. Power up the DVR using the vehicle ignition.
2.
Insert the provided DX-HD USB memory device with
the new firmware version into a USB port on the DVR
.
3. Plug a monitor cable to the Video Out socket on the
front of the DVR.
4. Plug a USB mouse into a USB port on the DVR.
5.
After the DVR has started, go to the System Settings
menu > Program Update and click Update
.
CAUTION: DX12 Hard Drive Erased
After the firmware upgrade is completed, the harddrive
will be reformatted and all content recorded by the DX12
will be erased.
*700-0191*
Serial Number Label
Firmware Version Label
Product Label
Production
Identification Label
(underside of DVR)
HDD Handle Label

A screen appears asking if you wish to update the DVR
firmware.
6. Click Yes to proceed or No to cancel and return to the
previous menu.
Clicking Yes starts the firmware update, and the
progress bar shows the percent complete of the
upgrade.
Once the update is finished, the DVR will
automatically restart, displaying the DX-HD splash
screen.
The HD Camera configuration options will be
available from the Recording Settings menu, as shown
below.
7. Remove the USB memory device.
8. Unplug the monitor and mouse.
Service and Warranty
If your DVR is to be returned to Seon Design for service,
please call toll free 1-877-630-7366, or 604-941-0880, and
provide the model and/or serial number of your unit.
Ask for a Return Authorization (RA) number. The RA
number enables the Service Technicians to better track your
product when it comes in for service. Please show the RA
number on the outside of the package.
ANY PRODUCT SENT TO SEON DESIGN WITHOUT
AN RA NUMBER MAY BE REFUSED.
Please refer to the Warranty form provided with your
product to review the terms of warranty service, contact
and shipping information, as well as other important issues
regarding the service and operation of your product.
Information in this guide is subject to change without
notice.
Customer Service Contact Information
To contact Seon Customer Service, please call:
Important: The DVR will take up to 3 minutes to restart
as it completes the upgrade process.
Toll free telephone [phone]
Telephone [phone]
Email [e-mail]
Web www.seon.com