Shark Pro Steam Mop S3101 Series User manual

Pro Steam Mop
S3101 SERIES
OWNER’S GUIDE

2sharkclean.com
THANK YOU
for purchasing the Shark® M2 Pro Steam Mop.
TIP: You can locate
the date code on one
of the prongs of the
power cordplug.
TIP: The QR Code can
be found on the back
panel of the Steam
Mop.
PLEASE READ CAREFULLY AND KEEP
FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a
complete understanding of your new Shark M2 Pro
Steam Mop.
If you have any questions, please call the Customer
Service line at 1-800-798-7398.
TECHNICAL SPECIFICATIONS
Voltage: 120V., 60Hz
Watts: 1050W
Water Capacity: 220 ml (7.4 oz.)
RECORD THIS INFORMATION
Model Number: ������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep receipt): ����������������
Store of Purchase: ����������������������������
REGISTER YOUR PURCHASE
registeryourshark.com
1-800-798-7398
Scan QR code using mobile device

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CONTENTS
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . .4
Getting To Know Your Shark®Steam Mop. . . . . . . . . . . . . . . . .6
Assembling Your Steam Mop. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Your Steam Mop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
To Sanitize with Your Steam Mop . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Maintaining Your Steam Mop. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dirt Grip® Washable Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
After Use and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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DANGER OF SCALDING: THE
STEAM EMITTED FROM THE STEAM
MOP IS VERY HOT AND MAY CAUSE
SCALDING. PLEASE USE CAUTION
WHEN USING THE STEAM MOP.
1Keep Steam Mop away from children.
2When in use, NEVER turn the Steam
Mop over on its side or direct steam
toward people, pets, or plants.
3 Use the system ONLY for its intended
purpose.
4DO NOT use for space-heating.
5DO NOT use outdoors.
6DO NOT leave the Steam Mop
unattended when plugged in.
ALWAYS unplug the power cord
from the electrical outlet when not in
use and beforeservicing.
7DO NOT allow the Steam Mop to be
used by children. Close attention is
necessary when used near children,
pets, or plants.
8Use ONLY as described in this
instruction manual.
9Use ONLY manufacturer’s
recommended accessories.
10 DO NOT use with damaged cord or
plug. If the Steam Mop is not working
as it should or has been dropped,
damaged, left outdoors, or immersed
in water, return it to SharkNinja
Operating LLC for examination and
repair. Incorrect reassembly or repair
can cause a risk of electrical shock or
injury when the Steam Mop is used.
11 To protect against a risk of electric
shock, DO NOT immerse the Steam
Mop in water or any other liquid.
12 DO NOT handle the plug or Steam
Mop with wet hands or operate it
without wearing shoes.
13 DO NOT pull or carry by cord, use
cord as a handle, close a door on
cord, or pull cord around sharp
edges or corners. DO NOT run Steam
Mop over cord. Keep cord away from
heated surfaces.
14 DO NOT unplug by pulling on
power cord. To unplug, grasp the
plug, not the power cord. DO NOT
use extension cords or outlets
with inadequate current-carrying
capacity.
15 DO NOT put any objects into the
steam nozzle openings. Discontinue
use if the steam nozzle is blocked.
16 DO NOT put hands or feet under the
Steam Mop. It gets very hot.
17 Use ONLY on flat, horizontal
surfaces. DO NOT use on walls,
counters, or windows.
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electric shock, and property damage
resulting from improper use of the appliance, carefully observe the following
instructions. This unit contains electrical connections and moving parts that
potentially present risk to the user.

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18 DO NOT use on leather, wax-polished
furniture, synthetic fabrics, velvet,
or other delicate, steam-sensitive
materials.
19 DO NOT add cleaning solutions,
vinegar, scented perfumes, oils, or
any other chemicals to the water
used in the Steam Mop as this may
damage it or make it unsafe for use.
If you live in a hard-water area, we
recommend using distilled water in
your Steam Mop.
20 NEVER store or leave Steam Mop
in one spot with Dirt Grip®pad
attached, as this may damage
surfaces.
21 Before removing Dirt Grip pad, unplug
the Steam Mop and allow it to cool.
22 Unplug the Steam Mop before
cleaning. Use a dry or damp cloth
to clean the exterior. DO NOT pour
water on Steam Mop, or use alcohol,
benzene, or paint thinner to clean.
23 Extreme caution should be exercised
when using the Steam Mop to clean
stairs.
24 NEVER use Steam Mop without the
Dirt Grip pad attached.
25 Keep your work area well lit.
26 Store Steam Mop indoors in a cool,
dry place.
27 To avoid circuit overload, DO NOT
operate another appliance on the
same socket (circuit) as the Steam
Mop.
28 To avoid scalding injuries, ALWAYS
unplug the Steam Mop and allow it
to cool before removing or changing
mop heads, accessories, or Dirt Grip
pads.
29 Your Steam Mop is designed to
clean hard floor surfaces that will
withstand high heat. DO NOT use
on unsealed wood or unglazed
ceramic floors. On surfaces that
have been treated with wax and on
some unwaxed floors, the sheen may
be removed by the heat and steam
action. We recommend testing an
isolated area of the surface to be
cleaned before proceeding. We also
recommend that you check the use
and care instructions from the floor
manufacturer.
POLARIZED PLUG
To reduce the risk of electric shock,
this Steam Mop has a polarized plug
(one blade is wider than the other). As
a safety feature, this plug will fit into a
polarized outlet ONLY one way. If the
plug does not fit fully into the outlet,
reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT
force into outlet or try to modify to fit.
SAVE THESE INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE

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GETTING TO KNOW YOUR
SHARK® STEAM MOP
WELCOME!
Congratulations on
your purchase. Use
this Owner’s Guide
to learn about your
new Steam Mop’s
great features. From
assembly to use to
maintenance, you will
find it all in here.
NOTE: When assembling
your steam mop there
may be a little water in or
around the water tank.
This is because we test all
our steam mops before
you buy them, so you get
a quality Shark Steam Mop.
MAIN UNIT:
AHandle
BCord Clip
CExtension Tube
DFilling Funnel
EDirt Grip®Pad
FSteam Mop Base
GSteam Blaster Nozzle
F
A
D
B
E
C
G

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ASSEMBLING YOUR
STEAM MOP
CAUTION: ALWAYS MAKE
SURE THE STEAM MOP IS
UNPLUGGED FROM THE
WALL WHEN NOT IN USE.
TO PROLONG THE LIFE
OF YOUR STEAM MOP,
WE RECOMMEND USING
DISTILLED WATER.
IMPORTANT: MAKE SURE
YOU ONLY ADD WATER TO
THE TANK. CHEMICALS OR
CLEANING SOLUTION MAY
DAMAGE THE APPLIANCE
AND COULD BE UNSAFE
FOR YOU AND YOUR
FAMILY.
NOTE: Don’t be alarmed if
the first time you use your
Steam Mop, you notice
water inside the water tank
or drops of water in the
packaging. It’s normal to see
this water. Your Steam Mop
was tested in the factory to
ensure your safety. If you see
water in the unit, it’s from
these tests.
1Assemble the Steam Mop completely before plugging
into an electrical outlet.
2Slide the handle into the extension tube until it clicks
into place (fig. 1).
3Insert the handle and extension tube into the top of
the Steam Mop base, pressing until it clicks into place
(fig. 2). Insert the cord into the cord clip (fig. 2a).
4Place the pad on the floor with the quick-fastener strips
facing up. Press the mop head down onto the pad to
attach it. (fig. 3).
fig. 1
fig. 2a
fig. 2
fig. 3

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USING YOUR STEAM MOP
1First, remove the water tank cap by turning it
counterclockwise to the unlocked position (fig. 4).
2Using the funnel, add water to the tank, making sure
not to exceed the Max Fill line.
3Replace the water tank cap and turn it clockwise
to the locked position.
CAUTION: DO NOT
scrub any one area for
an extended period.
IMPORTANT: Before
you fill up the water
tank, make sure
your Steam Mop is
unplugged from the
electrical outlet.
NOTE: To prolong the life
of your Steam Mop, we
recommend using distilled
water.
NOTE: Sweep or vacuum
your floors prior to
cleaning with your Steam
Mop.
NOTE: Please wait 2 to
3 minutes for the Steam
Mop to cool o before
removing the Dirt Grip®
pad. NEVER leave the
Steam Mop with a damp
or wet Dirt Grip pad on
any floor for an extended
period.
NOTE: The arrow on the
water tank cap indicates
the locked and unlocked
positions.
fig. 4

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4Pull and twist the quick release cord holder to
unwrap the power cord completely. Plug the cord
into an electrical outlet. The LED light around the
Shark®logo will turn on (fig. 5).
If the light doesn’t illuminate, see Troubleshooting
section.
IMPORTANT: Make
sure you DO NOT
use the Steam Mop
without attaching
a cleaning pad and
adding water to the
tank first. When you
are using the Steam
Mop for the first time,
it might take longer
than the normal 30
seconds to start
steaming.
IMPORTANT: DO NOT
use on unsealed wood
or unglazed ceramic
floors. On surfaces
that have been treated
with wax and on some
unwaxed floors, the
sheen may be removed
by the heat and steam
action. Test an isolated
area of the surface
to be cleaned before
proceeding. Check
the use and care
instructions from the
floor manufacturer.
fig. 5

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USING YOUR STEAM MOP - CONT.
5 It takes approximately 30 seconds for the mop to
heat up and for the steam to be ready (fig. 6).
6 Pump the handle a few times in a downward
motion. This pumping action will release steam as
you mop and allows you to customize the amount
of steam you want. Begin mopping with a forward
and backward motion. The natural motion of
mopping will produce steam (fig. 7).
7 When you need an extra burst of steam to clean
a stuck-on stain, you can use the Steam Blaster®
feature. Flip the mop head over, then tilt the mop
handle down. This will cause the Steam Blaster to
emit a concentrated blast of steam onto the stain
(fig. 8).
8 When the water tank is empty, the Steam Mop will
stop producing steam. Make sure to unplug the
Steam Mop before refilling the water tank. Follow
the water tank refilling instructions on page 8.
IMPORTANT: When
you’re finished with
the Steam Mop,
unplug it and allow
it to cool for a few
minutes. After
cooling, ALWAYS
remove the pad to
avoid damage to your
floor.
NOTE: If your mop stops
producing steam, it could
be out of water. Unplug
the power cord from the
electrical outlet and refill
the water tank at any
time.
fig. 6
fig. 7 fig. 8

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TO SANITIZE* WITH YOUR STEAM MOP
1Start with a clean pad.
2Pump the handle a few times in a downward motion.
3Start mopping on an appropriate sealed hard-floor surface with a forward and
backward motion. After three minutes, your unit will be ready to sanitize.
4 Using a forward and backward motion, mop the area to be sanitized. Repeat at
least 15 times.
*Sanitization studies were conducted under controlled test
conditions. Household conditions and results may vary.

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ACCESSORIES
SHARK®STEAM
ENERGIZED CLEANSER
Combine steam cleaning and
cleanser for amazing results.
WASHABLE CLEANING PADS
These pads wipe out tough
messes and last up to 20
washes. Featuring a unique
bumper design for enhanced
edge cleaning.
SANIFIBER® DISPOSABLE
CLEANING PADS
Just clean and toss—
perfect for germy messes in
bathrooms or kitchens.
DIRT GRIP®WASHABLE PADS
These easy-to-attach, reusable
pads feature a super-absorbent
microfiber for locking in
moisture and dirt, and
scrubbing material for breaking
up tough, stuck-on stains.
Not all accessories come
with all units. For a list of
the accessories included
with this model, see the
enclosed Quick Start
Guide.
To purchase additional
accessories, visit
sharkaccessories.com

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MAINTAINING YOUR STEAM MOP
DIRT GRIP®WASHABLE PAD
NEVER wash Dirt Grip pads with bleach, powdered
detergent, or fabric softeners as they may damage
the pads, or leave a coating that will reduce their
cleaning performance and absorbency. Dirt Grip
pads should be line-dried or tumble-dried on a low
setting, as this will extend the life of the microfiber
fabric.
Loose fibers can indicate wearing of the microfiber
fabric. DO NOT pull the loose fibers, as this can
cause the weave to come undone. Simply trim the
loose fibers with scissors.
For best cleaning results, we recommend replacing
the Dirt Grip pads every 3 to 4 months following
normal use. As with any fabric, dirt particles,
grease, friction, and repeated washing can cause
the fibers to break down, and you may notice an
increase in the eort needed to push or pull the
mop.
AFTER USE AND STORAGE
1Unplug the cord from the wall outlet, and wrap
the cord around the cord hooks. Lock the Steam
Mop in an upright standing position by raising
the handle until the pole is standing straight up,
perpendicular to the ground.
2After cleaning, wait 2 to 3 minutes to let the pad
cool before touching it. When cool, remove pad
from mop head to avoid damage to your floors.
Remove the pad by stepping on the tab and
lifting o the mop head, or by carefully pulling
the pad o the mop head.
3With the unit locked in the upright standing
position, store it in a closet or the corner of a
room.
WARNING: To reduce
the risk of shock and
unintended operation,
unplug unit before
servicing.

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TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn o
power and unplug unit before servicing.
The Steam Mop will not turn on.
• The Steam Mop should be securely plugged into an electrical outlet.
• Check the fuse or circuit-breaker.
• If your unit still doesn’t work, give us a call at: 1-800-798-7398.
The Steam Mop will not make steam.
• Make sure there is water in the tank. To add water, follow the instructions on
page 8.
• If the water tank is full, prime the mop by pumping the handle in a downward
motion a few times to release steam.
The Steam Mop leaves water on the floor.
• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad
attached.
• If you are using tap water, we recommend switching to distilled water.
• Make sure that the cap is securely locked on the water tank.
The Steam Mop leaves white spots on the floor.
• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad
attached.
• If you are using tap water, we recommend switching to distilled water.
Floors are cloudy, streaky, or spotty after steaming.
• The Dirt Grip®pad might be dirty. Change to a new pad.
• If you washed the pad with powder detergent, then the pad might have residual
detergent left on it. Wash it again with liquid detergent.
• If you are cleaning in a kitchen area where there might be a buildup of grease,
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
• You might have left the mop in the same spot for too long.
• If you are using tap water, we recommend switching to distilled water.
• This might be residue on the floor from previous cleanings. Clean with
the Steam Mop a few more times to remove any residue.
The Steam Mop is hard to push.
• Make sure the Dirt Grip pad is properly attached.

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ONE (1) YEAR
LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.),
which require regular maintenance and/or replacement to ensure the proper functioning
of your unit, are not covered by this warranty. Replacement parts are available for
purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent
handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit sharkclean.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourshark.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourshark.com
and have the product on hand when you call, so we may better assist you. A Customer
Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.

© 2020 DIRT GRIP, SANIFIBER, SHARK, and STEAM BLASTER are registered
trademarks of SharkNinja Operating LLC.
S3104_IB_E_MP_Mv1_2011XX
PRINTED IN CHINA
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new Shark®
M2 Pro Steam Mop.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents