SHORE TEL 110 User manual

ShoreTel
110 / 115 Handset
Quick Guide
AUDIO CONTROLS
Adjusting Ring Tone Volume
To adjust the ring volume, while the handset is on
hook and the speakerphone is off, press
the volume button. By pressing down repeatedly,
you can turn the ringer volume off.
Adjusting Handset Volume
To adjust the handset volume, while the handset is
off hook, press
Adjusting Headset Volume
To adjust the headset volume, while the headset
LED is illuminated, press
Adjusting Speakerphone Volume
To adjust the speakerphone volume, while the
speakerphone LED is illuminated, press
Muting an Active Call
To mute the active call, press the Mute button
The LED turns red. To cancel mute, press the same
button again.
Additional Guides available at
http://www.swcomms.co.uk/resource-
centre/user-guides-and-manuals
Service Desk 01392 330033
email: [email protected]
Customer Service 01392 315315
email: [email protected]
Issue 6 1.3.16

Call Handling (note 110 is NOT hands free)
Make an internal call
Lift receiver, dial extn number.
Make an external call
Lift receiver dial ‘9’ and telephone number.
Intercom Call
Allows you to dial an extension and talk / announce
through their speaker. Lift receiver, press
INTERCOM, enter extension number, wait for beep
and speak
Hold a call
Press HOLD key to place a caller on or off hold.
Transfer a call –announced
Press TRANSFER (puts caller on hold), dial extn
number announce caller and hang up.
Retrieve a call
If no reply, press TRANSFER, then press switch hook
or hang up and lift receiver again to return to caller.
If extension answers but can’t take call, press HOLD
twice to return to caller.
Transfer a call –unannounced (blind)
Press TRANSFER (puts caller on hold), dial extn and
hang up.
Redial
Press REDIAL –this will call the last person you
dialed from your handset (internal and external)
Park a call
Answer a call, press HOLD then dial parking code,
*11 plus the extension you want to park call. Now
hang up to park caller.
Retrieve a parked call
From the nominated extension, lift receiver
or from any other handset, dial UNPARK code *12
plus ext where call is parked.
Page
Make an announcement to individuals, or groups via
speaker phones. Dial page ext number ----- wait
for confirmation tone, make announcement then
hang up.
Pick Up
Lift receiver, dial pick up code *13 plus ringing ext
number or group number.
Conference calling
Whilst on a call, press CONFERENCE, dial 3rd party,
when they answer invite into conversation, if happy
to join press CONFERENCE again to join all parties
together.
Exit conference call
Simply hang up to leave others parties talking, or to
disconnect last party added, press CONFERENCE,
again.
Call Forwarding
Select the forward mode required - Standard , In
meeting, Out of Office, Extended Absence, and
Custom.
To select press VOICE MAIL, enter your password,
press #. Select option 7, Then Select option 2. Now
choose mode required.
1= Std, 2=In meeting, 3=Out of office,
4=Extended absence, 5=Custom
To change the forward destinations for each mode
You must use your communicator software to
change the configuration of what happens in each
of the modes. See separate communicator guide
for full details.
Find Me Forwarding (check permission rights)
Allows you to route calls from voice mail to one of
2 numbers where you can be located.
Press VOICE MAIL key and enter your 6 digit
password followed by #.
Select option 7
Press 9 for additional mailbox options
Press 5 then follow voice prompts
Don’t forget to change your voice mail greeting to
give callers the option to use Find me. You need to
say in your message ‘ to use find me press 1’