SHORE TEL 420 User manual

Make a consultative conference call + Ext. + wait +
OFFICE ANYWHERE CODES
Use the Directory Transfer a call + destination +
Conference a call + destination +
Note: To close Directory or History, press that key again.
Answer calls
Answer a call Lift handset or press
Answer call waiting (incoming call) Press blinking call appearance button
Answer an off-screen incoming call Press while offscreen call is displayed
Interact with calls
Adjust volume of handset, headset, or speakerphone when off hook;
adjust ringer volume when on hook
Mute a call
Place a call on or off hold
Transfer a call (blind)
Transfer a call (with a consultation)
Divert an incoming call to Voicemail
Adjust the display contrast Press
and hold
VOICEMAIL
Log in to Voicemail Main Menu
Log in from another extension
Log in or out of workgroup
Hang up
Access other star codes + (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call + Ext.
Unpark a call + Ext.
Pick up a remote extension + Ext.
Pick up the night bell
Use the intercom +
Ext. Barge in
+ Ext. Silent monitor
+ Ext.
Toggle hunt group status + Hunt
Group's Ext.

Whisper page + Ext.
Silent coach
TROUBLESHOOTING
View phone information
Reboot your phone
(RESET#)
Note: For details about using the phone, see the ShoreTel IP Phone 420 User Guide.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
ShoreTel IP Phone 420 Quick Reference

sound handset, speaker, and ring
volume. Headset, Mute,
and Speaker buttons GUIDE TO LEDS
illuminate when functions are active. Your ShoreTel IP Phone 420 provides visual
cues about its operational status:
Steady Green: Phone is in use
(dialing or off hook)
Blinking Green (Fast): Call on
hold or call parked
Blinking Green (Slow):
Incoming call
PORTS ON THE PHONE
STATUS ICONS
The following icons are displayed on the phone to indicate operational status:
Off-screen call (on main display)
Voicemail message indicator (on main display)
Secure call
Missed call (on main display and in History)
Inbound call (in History)
Outbound call (in History)
Transferred call (in History)

Workgroup Agent logged in
Workgroup Agent logged out
Workgroup Agent wrap up
The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 420 is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is
PN 800-1763-01 also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.