SHORE TEL Ip 230 User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1054-02
ShoreTel 230 IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset or + ext.
Use the Directory
Directory
+ to select +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
$IAL
/+
Make a Conference Call
Conference
+ ext. +
#ONFRN
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
or
#ONFRN
#ONSLT
#ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Use the Intercom
Intercom
+ ext. +
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)NTCOM
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Redial and Check Missed Calls
Redial
+ to select +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
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/+
Dial Paging Extension number provided by administrator
Answer Calls lift handset or
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!NSWER
!NSWER
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or or
Send a Call to Voice Mail
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK
4O
4O
6-
6- 0ICKUP
5N0ARK -ODE 0ICKUP
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/+
Divert a Call
Transfer
+ ext. +
#ONFRN #ONSLT #ANCEL
4RANSF
4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
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Select a Ring Tone
Options
+ password +
#
+ to select
Adjust Handset, Headset,
or Speakerphone Volume to select
Answer Call Waiting select appropriate call key
Interact with Calls
Mute a Call
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext. +
#ONFRN #ONSLT #ANCEL
4RANSF
4RANSF
)NTCOM *OIN !NSWER
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5N0ARK -ODE 0ICKUP
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or
#ONFRN
#ONSLT
#ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
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Join Calls
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM
*OIN
*OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Park Calls
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN
!NSWER
!NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
+
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
+ ext.
Unpark Calls lift handset or +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK
5N0ARK -ODE 0ICKUP
$IAL
/+
+ ext. +
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)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK
5N0ARK -ODE 0ICKUP
$IAL
/+
Change Call Handling Mode
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK
-ODE
-ODE 0ICKUP
$IAL
/+
+ to select +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
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5N0ARK -ODE 0ICKUP
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/+
/+
Log In and Out of Workgroups
Options
+ password +
#
+ to select
Adjust the Display Contrast press and hold + to select
VOICE MAIL
Log Into the Main Menu
Voice Mail
+ password +
#
Log In from Another Extension
# #
+ ext. + password +
#
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
* *
+ destination +
# #
Conference a call
* *
+ destination +
* *
Hold a call
* *
Hang up
# #
Access other star codes
* *
+ (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
*1 1
+ ext.
UnPark a call
*12
+ ext.
Pick Up a Remote Extension
*13
+ ext.
Pick Up the Night Bell
*14
+ ext.
Use the Intercom
*15
+ ext.
Barge In
*16
+ ext.
Silent Monitor
*17
+ ext.
Toggle the Hunt Group Status
*18
+ HG ext.
Whisper Page
*19
+ ext.
Change CHM and Forwarding Voice Mail + password +
#
+
72
Change Extension Assignment Voice Mail + password +
#
+
731
Unassign Extension Assignment Voice Mail + password +
#
+
732
Assign Extension to External Number Voice Mail + password +
#
+
733
TROUBLESHOOTING
View Phone Information + I-N-F-O +
#
Reboot Your Phone + R-E-S-E-T +
#
Note: For additional details on the information contained in this Quick Reference card, please
consult the IP 230 User Guide.

ShoreTel 230 IP Phone Quick Reference
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
On Hook
Off Hook
Inactive / Do Not Disturb
Incoming Call (Animated)
On a Call
On a Conference Call
Call On Hold / Parked
Remote Hold
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3TATUS
)CON
3PEED
$IAL
-ONITORED
%XTENSION
"OB"ERRY
"OB"ERRY




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-ODE

3TANDARD
3TANDARD
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9OUR
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-ISSED
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-ESSAGES
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Custom Keys - Call
Main Display
ShoreTel IP 230 Idle Interface ShoreTel IP 230 Outbound Call
GUIDE TO STATUS ICONS
Idle
Inactive / Do Not Disturb
Unheard Voice Messages
Do Not Disturb / Unheard Messages
Incoming Call (Animated)
On a Call
Incoming Call and On a Call
On a Conference Call
Call On Hold / Parked
Speed Dial Extension
Custom Keys - Monitored Extension
Custom Keys - Speed Dial
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%XTENSION
3OFT
+EYS
Duration
of Call
"OB"ERRY


-ODE
3TANDARD
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1054-02
Note: You can c onnect a supported headset into the 230 IP Phone by plugging the headset into the
headset jack at the left corner of the phone chassis. Contact your system administrator for details.
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0123 456 789:
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Custom Keys
Three custom keys with green
LED indicators can be configured
as call keys, monitored exten-
sions, or speed dial keys.
Speaker
Delivers
high-quality
wideband
sound.
Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.
Function Keys
Perform core
telephony functions
(Voice Mail, Transfer, Options, Conference,
Directory, Intercom, Redial, Hold)
Scroll Button
Select options
in interface.
Dial Pad
LCD Display
141 x 44 pixels, monochrome
Soft Keys
Context-sensitive,
functions defined
on display.
Microphone
Audio Control Keys
Volume button controls
handset, speaker, and ring
volume. Mute, Speaker, and
Headset keys illuminated
when functions are active.
Handset with
Finger Rest
Function Keys Overlay
Vinyl overlay imprinted with
international symbols.
Headset
jack
Your ShoreTel 230 IP phone also provides visual cues
to help you determine the operational status as follows:
Steady Green - in use by you
Blinking Green - (Fast) on hold or call parked
Blinking Green - (Slow) incoming call
GUIDE TO LEDS