SHORE TEL 480 User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
ShoreTel IP Phone 480/480g Quick Reference
Note: For details about using the phone, see the ShoreTel IP Phone 480/480g User Guide.
PHONE OPERATION
Place Calls
Use the speakerphone or a headset or + Ext.
Use the Directory +to select +
Make a conference call (while on a
call) + Ext. + or
Make a call from History +to select +
Use the Intercom (through Directory) +to select + +
Answer Calls
Answer a call Lift handset or or or
Send a call to voicemail or or
Divert an incoming call + Ext. +
Adjust volume of handset, headset,
or speakerphone when off hook;
adjust ringer volume when on hook to select
Answer call waiting (incoming call) Press green blinking call appearance button or
Pick up a call for another extension + Ext.
Interact with Calls
Mute a call
Place a call on hold or press call appearance button
Take a call off hold or press orange blinking call appearance button
Transfer a call + Ext. + or
Join calls
Park a call on another extension + Ext.
Unpark a call + Ext.
VOICEMAIL
Log in to voicemail
main menu + Password +
Log in to voicemail from
another extension
Dial your Ext.+ Press *during greeting + Password +
EXTENSION ASSIGNMENT
Unassign user + + + +
Assign a phone number
to a phone Phone number + + Password +
CUSTOMIZE YOUR PHONE
Set do-not-disturb
mode
Set call-forwarding
options + + + + + + +
Change automatic
off-hook setting + + + + + +
Set headset type + + + + + +
Select a ringtone + + + + + +
Turn ringer on or
off + + + + +
Set handsfree
mode + + + + +
Change time zone + + + + + +
TROUBLESHOOTING
View phone information + (INFO#)
Reboot your phone + (RESET#)
Call the Help Desk

ShoreTel IP Phone 480/480g Quick Reference
Shared Line
Unheard Voice Messages
Missed Calls
Standard Mode
Do Not Disturb (DND) Mode
Idle, On Hook
Off Hook, Dialing
Inactive / Do Not Disturb
Incoming Call
Connected Call
Connected Conference Call
On Hold
Speed Dial Extension
GUIDE TO STATUS ICONS
PN 800-1930-01
Your ShoreTel 480/480g IP phone provides color cues to help you determine call appearance status:
Steady Green: The phone is in use (dialing or off hook).
Blinking Green: Incoming call
Blinking Orange: The call is on hold or parked.
Steady Orange: The extensions's call mode is set to Do Not Disturb.
Steady Red: The shared line is in use by the other party.
GUIDE TO LEDS
Main Display
The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 480/480g is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product
is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.
Call Appearance
Navigation key pad
and
selector button
Lets you select
options in the
interface.
Programmable call
appearance buttons
Eight custom buttons with
tri-color LED indicators
show active, incoming, and
on-hold calls. They can also
be congured as shared
lines and speed-dial keys.
Speaker
Indicator LED
Flashing light alerts you
to incoming calls and
unheard voice messages.
Function Keys
Perform core
telephony functions:
Voicemail, Directory,
History, Transfer,
Conference, Hold
Display area
Soft Keys
Context-sensitive,
functions dened
in display area.
Audio Control Keys
Volume button controls handset,
headset, speaker, and ring volume.
Mute, Speaker, and Headset buttons
illuminate when functions are active.
Handset with
finger rest
Note: You can c onnect supported headsets to the IP Phone
480/480g via the headset jack on the back of the phone.
Dial pad Microphone
Shared Line
Incoming Call
On a Call
Inbound Call
Outgoing Call
Missed Call
Call History