SHORE TEL 530 User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1034-01
ShoreTel 530/560 IP Phone Quick Reference
PHONE OPERATION
Place Calls Off and On Hook
Use the Speakerphone or a Headset
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
Use the Directory
Directo ry
+ to select +
  

  
  
  


Make a Conference Call
Co nfere nc e
+ ext. +
  

  
  
  


or
  

  
  
  


Use the Intercom
In te rco m
+ ext. +
  

  
  
  


Redial and Check Missed Calls
Re dial
+ to select +
  

  
  
  


Dial Paging Extension number provided by administrator
Answer Calls lift handset or
  

  
  
  


or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
Send a Call to Voice Mail
  

  
  
  


Divert a Call
Tran sf er
+ ext. +
  

  
  
  


Select a Ring Tone
Options
+ password +
54 6
2
13
8
79
0
*#
+
Adjust the Volume
Volume
Answer Call Waiting select appropriate call key
Pick Up the Night Bell lift handset or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
+
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
Interact with Calls
Mute a Call
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
Place a Call On or Off Hold
Ho ld
Transfer a Call
Tran sf er
+ ext. +
  

  
  
  


or
  

  
  
  


Join Calls
  

  
  
  


Park Calls
  

  
  
  


+
  

  
  
  


+ ext.
Unpark Calls lift handset or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
+
  

  
  
  


+ ext. +
  

  
  
  


Silently Monitor lift handset or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
+
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ ext.
Barge In lift handset or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
+
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ ext.
Change Call Handling Mode
  

  
  
  


+ +
  

  
  
  


Change Extension Assignment
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ ext. + password +
54 6
2
13
8
79
0
*#
+
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
Unassign Extension and Go Home
Voice Mail
+ password +
54 6
2
13
8
79
0
*#
+
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
Log In and Out of Workgroups
Options
+ password +
54 6
2
13
8
79
0
*#
+
Toggle the Hunt Group Status lift handset or
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
+
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ HG ext.
Adjust the Display Contrast press and hold
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mail
Hol d
Int erc om
Con ference
Transfer
Hea dset
+
VOICE MAIL
Log Into Main Menu
Voice Mail
+ password +
54 6
2
13
8
79
0
*#
Log In from Another Extension
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ ext. + password +
54 6
2
13
8
79
0
*#
TROUBLESHOOTING
View Phone Information
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
+ I-N-F-O +
54 6
2
13
8
79
0
*#
Reboot Your Phone
Mut e
Mut e
Spe aker
Red ial
Dir ect ory
Opt ions
Voic e Mai l
Hol d
Int erc om
Con ferenc e
Transfer
Hea dset
+ R-E-S-E-T +
54 6
2
13
8
79
0
*#

ShoreTel 530/560 IP Phone Quick Reference
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
On Hook
Off Hook
Inactive / Do Not Disturb
Incoming Call (Animated)
On a Call
On a Conference Call
Call On Hold / Parked
Remote Hold
Front Desk 500 0:05
511
Park Join HangUp
ShoreTel5
Bob Berry
511
4509
Pickup
4:23pm Fri.Apr.2
Unpark Mode
510
1
[phone]
Standard
Status Icon
1 Voice
Message
Call
Handling
Mode
4 Missed
Calls
Call
Recipient
Duration
of Call

Speed Dial
Monitored
Extension
Custom Keys - Call
Main Display
ShoreTel 560 Interface Outgoing call: ShoreTel 530
GUIDE TO STATUS ICONS
Idle
Inactive / Do Not Disturb
Unheard Voice Messages
Do Not Disturb / Unheard Messages
Incoming Call (Animated)
On a Call
Incoming Call and On a Call
On a Conference Call
Call On Hold / Parked
Speed Dial Extension
Custom Keys - Monitored Extension
Custom Keys - Speed Dial
Front Desk 500 0:05
511
Park Join HangUp
ShoreTel5
Bob Berry
511
4509
Pickup
4:23pm Fri.Apr.2
Unpark Mode
510
1
[phone]
Standard
Status Icon
1 Voice
Message
Call
Handling
Mode
4 Missed
Calls
Call
Recipient
Duration
of Call

Speed Dial
Monitored
Extension


  






 



 




Custom Keys
Can be confi gured as call keys,
monitored extensions, or speed
dial keys.
ShoreTel 560
Six custom keys with tri-color LED
indicators.
ShoreTel 530
Speaker
Delivers
high-quality
wideband
sound.
Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.
Function Keys
Perform core
telephony functions
(Voice Mail, Transfer,
Options, Conference,
Directory, Intercom,
Redial, Hold)
Scroll Button
Select options
in interface.
Dial Pad
LCD Display
160 x 80 pixel, 2-bit grayscale
Soft Keys
Context-sensitive,
functions defi ned
on display.
Microphone
Audio Control Keys
Volume button
controls handset,
speaker, and ring vol-
ume. Mute, Speaker,
and Headset keys
illuminated when
functions are active.
Handset with
Finger Rest
Function Keys
Overlay
Vinyl overlay imprinted with
international symbols.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1034-01
Headset jack
Note: You can c onnect a supported headset into the 530/560 IP Phone by plugging the
headset into the headset jack at the left corner of the phone chassis. Contact your system
administrator for details.