Siemens optiPoint 500 entry User manual

s
HiPath 4000
Hicom 300 E/300 H
Operating Instructions
optiPoint 500 entry

2
22
2
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 500 entry telephone in con-
junction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H,
all Versions.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.
Important Notes
CE label
Environmental label
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories. The use of other manufacturers’ acces-
sories may be dangerous and will render the warranty and approval null
and void.
Never open the telephone set. If any problems arise, get in touch with
System Support.
The telephone must not come into contact with abrasive liquids or liq-
uids which are liable to discolour it, such as tea, coffee, fruit juices or
soft drinks.
Care of the telephone Æpage 39.
The CE symbol certifies compliance of this equipment with the EU di-
rectives.
This device has been manufactured in accord ance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.

Ba sic o perat in g i nst ruc ti ons
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33
3
Basic operating instructions
optiPoint 500 entry control panel
Keys for
telephone settings
Dialling key-
pad
Hand-
set
Loudspeaker for
open listening
Six
function keys (fixed)
Lamp
Two keys with
var iab le f un c ti on s:
Six keys with
fixed functions:
Two
function keys (variable)
Option 1:
Redial
Callback
Variante 2:
Mailbox
Output
Option 3:
Call pickup
Call park
Variante 4:
Line
Hold
Example:
Conference
C al l fo rwa rding
St ore
Disconnect/Clear
Consultation
Spea ker
Basic and enhanced-convenience functions

Step by Step
How to use these Operating Instructions
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44
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How to use these Operating
Instructions
The operating procedures are presented in a logical
sequence in the "coloured" column. The symbols
u sed h av e t he fo ll ow ing mean in gs:
CLift the handset.
IReplace the handset.
DEnter the number or code.
99 Enter the PIN.
Jor KPress volume controls on the telephone.
LYou hear a tone.
A long tone (positive confirmation tone) confirms that
you have successfully activated a function or procedure.
A short tone (negative confirmation tone) indicates that
the function or procedure was rejected.
Press the key.
Press the key which is lit.
Press the key which is flashing.

How toaccess a function
5
55
5
Step by Step
How to access a function
... using codes
F== Activating call forwarding
G== Activating call forwarding
FB Entering a callback request
GB Cancelling a callback request
When you activate or switch on a function, you always
begin by pressing the "star" key; when you deactivate,
switch off or cancel a function, you always begin by
pressing the "square" key.
As the examples show, codes can consist of either one
or two digits.
... using UK codes, Standard codes,
Euro codes, special codes
and system codes
System Suppor t will inform you which codes apply to
your Hicom 300 H system.
The Appendix to these Operating Instructions contains
an overview of the possib le codes.
If your optiPoint 500 entry does not have a "store" key,
storage of a call forwarding destination can be initiated
by lifting the handset and dialling the special code.
Replace the handset once you have entered the call
forwarding destination (Æpage 27).
Note that all these types of codes are included in the
descriptions in the central p art of these Operating In-
structions.
... using a function key
You can activate directly those functions for which a key
has been programmed, for example:
Press the key. The function is executed
(if it is available in the particular situation).
Consultation

Contents
6
66
6
Basic operating instructions . . . . . . . . . . . . . . . . . . . 3
optiPoint 500 entry c ontrol pa nel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
ØBasic and enhanced-convenience functions
How to use these Operating Instructions . . . . . . . . 4
How to access a function. . . . . . . . . . . . . . . . . . . . . . 5
... using codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... using UK codes, Standa rd c odes, E uro codes, s pecia l codes
and system codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... using a function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Taking calls and setting up calls . . . . . . . . . . . . . . . 9
Tak ing a c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Open lis tening w ithin the room during a call . . . . . . . . . . . . . . . . . . . . . . 9
Tak ing a c all on a line k ey (k eys ys tem w orking) . . . . . . . . . . . . . . . . . . 10
Holding a call on a line key (not for UK) . . . . . . . . . . . . . . . . . . . . . . . . . 10
Continuing a call on a line key (not for U K) . . . . . . . . . . . . . . . . . . . . . . 10
Using the mailbox ( not for UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Retrieva l from mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Answ ering a callba ck request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Activ ating/ deac tivating do not dis turb . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting up calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dialling with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dia lling with the line key ( keysy stem working) . . . . . . . . . . . . . . . . . . . 13
Dialling with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Suppressing the number displa y at the called party . . . . . . . . . . . . . . . 14
Entering comma nds with tone dialling (DTMF suffix dialling) . . . . . . . . 14
Calling several persons simultaneously . . . . . . . . 15
Making a sec ond call (cons ultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up a n add-on conferenc e . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Extending a c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using stored numbers to make calls . . . . . . . . . . . 18
Saved number redia l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Contents
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77
7
Las t number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dialling with individual speed dialling numbers . . . . . . . . . . . . . . . . . . . 19
Dialling with system speed dialling numbers . . . . . . . . . . . . . . . . . . . . 19
If you don’t get through... . . . . . . . . . . . . . . . . . . . . . 20
Using the callback facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Storing a ca llback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Answ ering a callba ck request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Canc elling a stored c allba ck request . . . . . . . . . . . . . . . . . . . . . . . . 21
Camp- on or override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjusting the v olume of the ringing tone . . . . . . . . . . . . . . . . . . . . . . . 22
Adjusting the pitc h of the ringing tone . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting the volume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting the receiv ing volume during a ca ll in p rogres s . . . . . . . . . . . . . 23
Preventing misuse of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Storing numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing a number for redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing a caller’s number or a number
which has been dialled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing ind ividual speed dialling numbers . . . . . . . . . . . . . . . . . . . . . . . 26
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using fixed c all forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Storing/ changing a des tina tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Canc elling a destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dea ctivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Activ ating call forwa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Forwa rding c alls a utomatica lly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using v ariab le call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Storing a destina tion/a ctivating c all forwa rding . . . . . . . . . . . . . . . . 29
Dea ctivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Forwa rding c alls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 30
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 30
Storing a destination for fax, PC
or "busy"/ ac tiva ting c all forw ard ing . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Deactivating call forwarding for another telephone . . . . . . . . . . . . . 31
Dea ctivating call forwarding for fax , PC or "busy" . . . . . . . . . . . . . . 32
Changing call forw arding for another terminal . . . . . . . . . . . . . . . . . 32

Contents
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88
8
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 33
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 34
Relocating with the telephone . . . . . . . . . . . . . . . . 35
Disconnecting the telephone from its present station line . . . . . . . . . . 35
Reconnecting the telephone at the new station line. . . . . . . . . . . . . . . 35
ØTeam functions
Making calls in a team . . . . . . . . . . . . . . . . . . . . . . . 36
Tak ing a c all for a collea gue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Parking a call a nd pic king it up within the team . . . . . . . . . . . . . . . . . . . 36
Taking a call in a hunt group 37
Removing station from hunt group/adding station to hunt group . . . . . 37
ØAll about the telephone
Labelling and documentation . . . . . . . . . . . . . . . . . 38
Attac hing the number la bel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
To look at the operating instructions in HTML format you need a computer
with a www brows er, e.g. M icrosoft Internet Ex plorer. . . . . . . . . . . . . 38
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
How to deal with malfunc tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Who to conta ct if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
ØQuick-reference operating instructions
(appendix)

Taking calls and setting up call s
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99
9
Step by Step
Taking calls and setting up calls
Taking a call
The telephone rings.
CLift the handset.
Terminating a call:
IReplace the hand set.
Open listening within the room during
a call
You can allow other persons in the room to listen in on
the call. Always inform the other party that you are
switching on the loudspeaker.
You conduct the call with the handset.
To activate:
Press the key. The lamp lights up.
To d e a c ti va t e :
Press the key. The lamp goes out.
Speaker
Speaker

Step by Step
Taking calls andsettingupcalls
10
1010
10
Taking a call on a line key
(keysystem working)
Precondition: There is a line key with its own number
on your telephone.
The telephone rings. The line key lamp flashes
rapidly.
CLift the handset.
Press the key. The lamp lights up.
Holding a call on a line key (not for UK)
Precondition: Your telephone has a "Hold" key.
Press the key. The line key lamp flashes slowly.
Continuing a call on a line key
(not for UK)
Press the key. The lamp lights up.
Line
Hold
Your HiPath 4000 system can also be configured
in such a way that the call is held when the line
key is pressed. Try this for yourself or enquire
with System Support.
Line

Taking calls and setting up call s
11
1111
11
Step by Step
Using the mailbox (not for UK)
Precondition: The "mailbox" and "output" keys have
been configured on your telephone.
Callers who dialled your number during your absence
can leave a callback request in your mailbox.
You will also find mail server voice/fax messages inyour
mailbox (if this facility is available).
Retrieval from mailbox
The lamp lights up if the mailbox contains new entries
which have still to be retrieved.
Press the k ey.
The first callback request is announced.
Next callb ack request:
Press the key again.
Answering a callback request
Press the k ey.
ILift the handset when the other party answers.
Ma il bo x
Mailbox
Output

Step by Step
Taking calls andsettingupcalls
12
1212
12
Activating/deactivating do not disturb
Precondition: System Support has enabled the do not
disturb facility for all Hicom users in your system.
If you d o not wish to receive incoming calls, you can ac-
tivate the do not disturb facility. Internal callers then
hear ringing tone, while external callers are forwarded
to the attend ant.
To activate:
F>:or F=9 UK code or Standard code
or FB< Euro code.
or Enter the code which has b een programmed for you.
To deactivate:
G>:or G=9 UK code or Standard code
or GB< Euro code.
or Enter the code which has b een programmed for you.
Ente r th e code !
Ente r th e code !
The attendant can override the do not disturb fa-
cilit y.

Setting up calls
13
1313
13
Step by Step
Setting up calls
Dialling with the handset off-hook
CLift the handset.
EInternal: Enter the number.
External: Enter the external code and the number.
T he cal l ed par ty is b us y o r do es no t ans wer :
IReplace the hand set.
Dialling with the line key
(keysystem working)
Precondition: There is a line key with its own number
on your telep hone.
CLift the handset.
Press the line key. The lamp lights up. The line has been
seized automatically.
EInternal: Enter the number.
External: Enter the external code and the number.
Dialling with the handset on-hook
EInternal: Enter the number.
External: Enter the external code and the number.
The called party answers via the speaker:
CLift the handset.
Line

Step by Step
Setting up calls
14
1414
14
The called party is busy or does not answe r:
Press the key. The lamp goes out.
Suppressing the number display at the
called party
Suppression of the number indication only applies to
the next call and is not stored together with the redial
function.
To activate:
F;=or F>9 UK code or Standard code/Euro code.
or Enter the code which has b een programmed for you.
EEnter the other party’s number. If the call is answered,
your number does not appear on the called party’s dis-
play (if the telephone has a display).
To deactivate:
G;=or G>9 UK code or Standard code/Euro code.
or Enter the code which has b een programmed for you.
Entering commands with tone dialling
(DTMF suffix dialling)
After dialling a number, you can set tone dialling in order
to activate equipment - such as an answering machine
or an automatic information or switching system - by
means of command inputs in DTMF mode
(DTMF = dual-tone m ultifrequency dialling).
FG Switch over to tone signaling.
Speaker
Ente r th e code !
Ente r th e code !
This feature is not applicable for UK and other
countries using tone dialling (default).

Calling several persons si multaneousl y
15
1515
15
Step by Step
Calling several persons
simultaneously
Making a second call (consultation)
You can set up a second call during a call in progress.
The first party waits.
Press the key. The lamp lights up.
EMake your call to the second party.
Te rminate the second call – return to the first party:
Press the k ey.
Making a conference call
With a conference circuit, you can converse with up to
seven other persons simultaneously. These can be in-
ternal or external users.
Setting up an add-on conference
CLift the handset.
ECall the first user.
After speaking to the first user: press the key. The lamp
lights up.
ECall the second user. The first party waits.
After speaking to the second user: press the key. The
lamp lights up.
Consultation
Disconnect/Clear
Consultation
Conference

Step by Step
Calling several persons simultaneously
16
1616
16
orýFB or F< Enter the UK code or Standard code for conference.
If your telephone d oes not have a "conference" key:
Enter the code for conference.
A tone indicates that all three users have been intercon-
nected to form a conference circuit.
All three parties can now converse with one
another.

Calling several persons si multaneousl y
17
1717
17
Step by Step
Extending a call
If the person you are conversing with wishes to be for-
warded to another user, you can pass on the connection
to this third person.
The connection can be passed on with or without prior
announcement.
Extending the call with prior announcement:
Press the key. The lamp lights up.
ECall the other party and inform him that the waiting user
wishes to be put through to him.
IReplace the hand set.
The two users are connected to each other.
Extending the call without prior announcement:
Press the key. The lamp lights up.
EEnter the other party’s number.
IReplace the hand set.
Consultation
Consultation
If a connection is not set up between the
other two parties within 40 seconds, you are re-
called. You are then connected to the first part y
aga in.

Step by Step
Using stored numbers to make calls
18
1818
18
Using stored numbers to
make calls
Saved number redial
Precondition: The "redial" key is configured on your
telephone.
If your telephone is configured forthis type of redialling,
you can store a number and then dial it at a later point
in time (Æpage 25). You can red ial the number at the
push of a button.
CLift the handset.
Press the key.
or F@ UK code.
Last number redial
Precondition: The "last number redial" key is config-
ured on your telephone.
If this type of call forwarding is configured on your tele-
phone, each (last) number dialled is saved automatically
for possible redialling.
CLift the handset.
Press the key.
Redial
Last no. redial

Using stored numbers to make calls
19
1919
19
Step by Step
Dialling with individual speed dialling
numbers
Precondition: You have stored individual speed dialling
numbers (Æpage 26).
CLift the handset.
F?<or FA UK code or Standard code/Euro code
or Enter the code which has been programmed for you
or F;A Enter the special code (not for UK).
and
9ïB Enter the speed dialling number.
Dialling with system speed dialling
numbers
for UK : F?: . . You will be supplied with a copy of the system (central)
speed dialling directory by System Sup port (for exam-
ple) or you will find it in the inhouse telephone directory
or your PC.
After selecting a speed dialling number which is the
stored destination for another telecommunications sys-
tem, you can immediately suffix-dial the station number
you require.
Ente r th e code !

Step by Step
If you don’t ge t t hro ug h...
20
2020
20
If you don’t get through...
Using the callback facility
If an internal station which you have called is busy or
there is no reply, you can place a request for callback.
This also applies to external calls via ISDN switching
centres. This saves you having to dial the number re-
peatedly. You are then called back
• as soon as the other party terminates his call
• as soon as the other party makes a further call
• as soon as the other party checks his mailbox and
responds to your callback request (Æpage 11).
You can only place one request for callback at a time.
Storing a callback request
Precondition: The station which you have called is
busy or there is no reply.
Press the key. The lamp lights up.
or F9or FB UK code or Standard code
Answering a callback request
The telephone rings.
CLift the handset. Ringing tone can be heard.
Ca ll back
If you do not answer a callback request within
four rings, the request is cancelled.