Sierra Wireless AirCard 402 User manual

AirCard 402 Modem with
User Guide (Windows)
2131145
Rev 1.0

AirCard 402 Modem - User Guide
22131145
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(i.e.,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessmodemareusedin
anormalmannerwithawell‐constructednetwork,theSierra
Wirelessmodemshouldnotbeusedinsituationswherefailure
totransmitorreceivedatacouldresultindamageofanykind
totheuseroranyotherparty,includingbutnotlimitedto
personalinjury,death,orlossofproperty.SierraWireless
acceptsnoresponsibilityfordamagesofanykindresulting
fromdelaysorerrorsindatatransmittedorreceivedusingthe
SierraWirelessmodem,orforfailureoftheSierraWireless
modemtotransmitorreceivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessmodem:
•Inareaswhereblastingisinprogress
•Whereexplosiveatmospheresmaybepresent
•Nearmedicalequipment
•Nearlifesupportequipment,oranyequipmentthatmay
besusceptibletoanyformofradiointerference.Insuch
areas,theSierraWirelessmodemMUSTBEPOWERED
OFF.TheSierraWirelessmodemcantransmitsignalsthat
couldinterferewiththisequipment.
DonotoperatetheSierraWirelessmodeminanyaircraft,
whethertheaircraftisonthegroundorinflight.Inaircraft,the
SierraWirelessmodemMUSTBEPOWEREDOFF.When
operating,theSierraWirelessmodemcantransmitsignalsthat
couldinterferewithvariousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. The Sierra Wireless
modem may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessmodemwhileincontrolofavehicle.Doingso
willdetractfromthedriveroroperatorʹscontrolandoperation
ofthatvehicle.Insomestatesandprovinces,operatingsuch
communicationsdeviceswhileincontrolofavehicleisan
offence.

Preface
Document 2131145. Rev 1.0 May.09 3
Limitation of
Liability
Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.
Notwithstandingtheforegoing,innoeventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267
7,200,512 7,287,162 7,295,171 D442,170 D459,303
D559,256 D560,911
andotherpatentspending.
Thisproductincludestechnologylicensedfrom
QUALCOMM®3G.
ManufacturedorsoldbySierraWirelessInc.oritsLicensees
underoneormorepatentslicensedfromInterDigitalGroup.
Copyright ©2009SierraWireless.Allrightsreserved.

AirCard 402 Modem - User Guide
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Trademarks AirCardand“HeartoftheWirelessMachine”areregistered
trademarksofSierraWireless.WatcherisatrademarkofSierra
Wireless,registeredintheEuropeanCommunity.
SierraWireless,theSierraWirelesslogo,TRU‐Install,
TRU‐Locate,andtheredwavedesignaretrademarksofSierra
Wireless.
Windows®isaregisteredtrademarkofMicrosoftCorporation.
PCCardandExpressCardaretrademarksofPCMCIA.
QUALCOMM®isaregisteredtrademarkofQUALCOMM
Incorporated.gpsOneisatrademarkofQUALCOMM
Incorporated.
InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐
rationintheUnitedStatesofAmericaand/orothercountries.
Othertrademarksarethepropertyoftherespectiveowners.
Contact
Information
Additional
information and
updates
Forup‐to‐dateproductdescriptions,documentation,appli‐
cationnotes,firmwareupgrades,troubleshootingtips,and
pressreleases,visitwww.sierrawireless.com.
Sales Desk: Phone: [phone]
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [email protected]
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: [phone]
Web: www.sierrawireless.com

Document 2131145. Rev 1.0 May.09 5
Table of Contents
Introducing the AirCard 402 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Watcher auto-update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The ExpressCard/PC Card modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 11
CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
The AirCard 402 software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Attaching an external antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

AirCard 402 Modem - User Guide
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Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 34
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 39
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Document 2131145. Rev 1.0 May.09 7
1
1: Introducing the AirCard 402
modem
•Welcome
•Feature summary
•Package contents
•System components
•Care and maintenance
of your modem Note: This document applies to you, only if your wireless card is the
AirCard 402 modem from Sierra Wireless.
Welcome
TheSierraWirelessAirCard 402modemisadual‐band
wirelessExpressCard/PC CardmodemforcellularandPCS
networks,andtheGPSfrequencyband.Themodemenhances
thefunctionalityofyourmobilecomputingdevicebyadding
2‐waymessagingandhigh‐speedmobiledatainextended
areas,comparedtowirelesslocalareanetworks.
Thismodemallowsyoutodothefollowing(subjecttofeature
availability),withoutusingawirelinephoneornetwork:
•ConnecttotheInternet,VPNandcorporatenetworks
•Sendandreceivelargee‐mailmessages
•SendandreceiveSMSmessages
•Uselocation‐basedservices
•Conductvideo‐conferencing
•Accessstreaming,real‐timemedia
•Playgamesonline
Note: You can view this guide online or print it to keep on hand. If
you're viewing it online, simply click a topic in the Table of Contents, or
a page number in the Index, or any page reference or section
reference. (Most text that is blue is a clickable link.) The PDF
automatically displays the appropriate page.

AirCard 402 Modem - User Guide
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Feature summary
Note: For step-by-step instruc-
tions to access features of the
modem, consult the online help
available with the Watcher®
software (page 32).
TheExpressCard/PC Cardisdesignedtoprovideawiderange
ofcapabilitiesusingCDMAnetworktechnology.Implemen‐
tationofthesefeaturesdependsontheparticularservice
providerandaccountfeaturesyouhavechosen.
Somefeaturesdescribedinthismanualmaynotbesupported
byyourserviceproviderormaynotbeavailablewithyour
networkaccount.Fordetailsoftheservicesandaccounts
available,contactyourserviceprovider.
Wireless modem
Onceinstalledandconfigured,themodemcanconnecttothe
CDMAnetworkautomatically.Youjustinsertthemodem,
allowWatchertoautolaunchandauthenticateyouraccounton
thenetwork,thenlaunchyourInternetbrowser(whichyou
canalsoconfigureinWatchertolaunchautomatically)—you’re
online!
Alternatively,youcanmakeahigh‐speeddataconnection
withoutrunningWatcher—simplybylaunchingwhatever
applicationyouwanttouse(suchasyourwebbrowseror
e‐mailapplication).Fordetails,seetheonlinehelptopic
“Autoconnectbehaviour”.
Themodemalsoallowsyoutodialupamodem(suchasa
corporateserver).
TRU-Install
TRU‐Install™isaSierraWirelessfeaturethatinstallsthe
necessarysoftwareanddriversthefirsttimeyouinsertthe
modemintoyourcomputer.AninstallationCDisnot
required.
TRU-Locate
WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)
toquery,forexample,thenetworkforinformationonpointsof
interest(POI)thatarenearyourcurrentlocation,ordisplay
drivinginstructions.
Note: TRU-Locate is subject to feature availability.

Introducing the AirCard 402 modem
Document 2131145. Rev 1.0 May.09 9
YourmodemrequiresanunobstructedviewofGPSsatellites
(inthesky),and,likeanyotherGPSdevice,mightnotperform
wellwithinforestedareasorneartallbuildings.
Dependingonyouraccount,youmaybechargedforeach
positionfixorafteryouhaveperformedacertainnumberof
fixes.Fordetails,contactyourserviceprovider.
Dependingonthemechanismthatthenetworkandyour
modemusetoobtainlocationinformation,GPSmaynotbe
supported:
•IfNetworkModeissetto“EVDOOnly”
•Ifyouʹreroaming
•Ifyoudonothavenetworkcoverage
•Duetootherreasons.
Ifyou’rehavingproblemsusingGPS,contactyourservice
provider.
CDMA 3G services
Themodemoperatesoveratypeofwirelessnetworkcalled
CDMA (CodeDivisionMultipleAccess).
CDMA 3Gtechnologyprovidesavarietyofconnectivity
features,dependingonyourserviceproviderandaccount:
•1x‐EVDORev.AsupportsInternetconnectionswithdata
ratesupto3.1 Mbps(downlinkfromthenetwork)and
1.8 Mbps(uplinktothenetwork).Averagedataratesare
450‐800 Kbps(downlinkfromthenetwork)and
300‐400 Kbps(uplinktothenetwork).Actualspeed
dependsonthenetworkconditions.
•1x‐EVDORev.0supportsInternetconnectionswithdata
ratesupto2.4 Mbps(downlinkfromthenetwork)and
153 Kbps(uplinktothenetwork).Averagedataratesare
400‐700 Kbps(downlinkfromthenetwork)and
40‐80 Kbps(uplinktothenetwork).Actualspeeddepends
onthenetworkconditions.
•1XsupportsInternetconnectionswithdataratesupto
153 Kbps.Actualspeeddependsonthenetworkcondi‐
tions.
Oncetheconnectionisestablished,youcanopenyourbrowser
andconnecttoanywebsitethatisaccessiblethroughthe
Internet,oraccessotherInternetservices(suchase‐mail).
Theconnectionis“active”whendatatransmissionis
occurring.Ifdatatransmissionstopsforaperiodoftime
(determinedbythenetwork),theconnectionbecomes
dormant.

AirCard 402 Modem - User Guide
10 2131145
•Circuitswitched(dial‐up)data,usingtheearlierCDMA
IS‐95specification,supportsdataconnectionstoanydial‐
inserviceatratesupto14.4 Kbps.
•QNC (QuickNetConnect)providesasimplifiedwayto
dialintoanInternetconnection(usingcircuitswitched
data)where3G(1xEV‐DOor1X)high‐speedpacket
serviceisnotavailable.
•SMS (ShortMessageService)allowsyoutosendand
receiveshorttextmessagesusingthemodem.
Watcher auto-update
Theauto‐updatefeaturekeepsyourfirmware,driversand
Watchersoftwareup‐to‐date.Youcansetyourownprefer‐
encesforwhenupdatesaredownloaded.
Toconfiguretheauto‐updatefeature:
1. InWatcher,clicktheMenubuttonandselectOptions.
2. IntheUserOptionswindow,selecttheCheck for updates
field.
3. Fromthedrop‐downlist,selecthowoftenWatchershould
checkforupdates.
4. ClickOK.
Additional features of the modem
BeyondthefeaturesoftheCDMAnetwork,themodem
providesadditionalsoftwarefeatures:
•PINsecuritycodetoprotectyourmodemandaccount
fromunauthorizeduse.
•AwizardtoassistwithactivatingyourCDMAaccount.
•SoundoptionstocustomizeringtonesforSMSmessages.
•ACallLogtotrackoutgoingcallsanddeterminethe
amountofdatatransferred.
Package contents
Yourpackagecontainsthefollowingitems:
•AirCard 402modem
•QuickStartGuide
Toinstallthemodemdriversandsoftware,youdonotneedan
installationCD.YourmodemusestheSierraWireless
TRU‐Installfeature.Thedriversandsoftwareareinstalled

Introducing the AirCard 402 modem
Document 2131145. Rev 1.0 May.09 11
whenyouinsertthemodemintoyourcomputerandgo
throughthesoftwareinstallation;aninstallationCDisnot
required.
System components
Yourmodemisjustonepartofasystemdesignedtoprovide
youwithawiderangeofcommunicationfeatures.Every
componentofthesystemisneededtoenablethesecapabilities.
Your host computing device
Yournotebookordesktopcomputerhoststhemodem
hardwareandrunsthecommunicationsoftware:yourweb
browserore‐mailapplication,andWatcher—theenabling
softwareforthemodem.
Youmayalsohaveothersoftwareonyourcomputerthatcan
beusedwirelesslywiththemodem,suchas:filetransferappli‐
cations(FTP),chatorinstantmessaging,aVPN(Virtual
PrivateNetwork)client,clientsoftwareforacorporateserver
application.
The ExpressCard/PC Card modem
Themodemprovidesyourcomputerwithaconnectiontothe
CDMAwirelessnetwork.
ThemodemfitsintoastandardExpressCard/34or
ExpressCard/54slotor,whenusedinthecardadapter,intoa
PC Cardslotavailableonmostnotebookanddesktop
computers.
EveryCDMAnetworkoperatesononeofthreeradio
frequencybands.Asadual‐bandproduct,themodem
operatesontwoofthesebands(seepage 34),providingawide
coveragearea.
The modem drivers and enabling
software
Themodemdriversandenablingsoftware(Watcher)monitor
andmanageyourwirelessconnections.
YourmodemusestheSierraWirelessTRU‐Installfeature—the
driversandsoftwareareinstalledwhenyouinsertthemodem
intoyourcomputer.
Thedevicedriversoftwareenablesthemodemtoworkwith
yourcomputer’soperatingsystem.

AirCard 402 Modem - User Guide
12 2131145
UsingtheWatchersoftware,youcanmanagethemodemand
monitoryourconnections.
Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher,use
theapplication’sonlinehelp.
CDMA service provider account
CompaniesthatoperateCDMAnetworksandprovideaccess
tothesenetworksarecalledserviceproviders.Tousethe
modem,youmusthaveanaccountwithaCDMAservice
provider.
Note: You can use the Lock
Modem feature to prevent others
from using your account, should
your modem be stolen.
Eachserviceproviderhasitsownpricingoptions.Theremay
beflatrateaccounts,whichprovideyouamaximumnumber
ofminutesofnetworkusageforafixedmonthlyfee.There
maybeaccountsforwhichyouarechargedfornetworkusage
bytheminuteorbytheamountofdatatransmitted.
Youraccountmayincludeavarietyofotherservicessuchas
SMSmessagingorlocation‐basedservices.
Eachmodemhasbeenprovisionedatthefactoryforusewitha
particularserviceprovider.Thissetsthemodemtouse
particularradiochannelsandenablesservicesspecificforthat
provider.
Theprocessofsettingupyouraccountiscalledactivation.
Activationinvolvesactionbytheserviceproviderandconfigu‐
rationofthemodem.
Theproceduretoconfigure(activate)yourmodemiscovered
in“Activation”onpage 23.
The CDMA wireless network
Note: More information about
CDMA networks is available on
the CDMA Development Group
web site, www.cdg.org .
Thisistheworldwideinfrastructureprovidingtheradio
coveragethatallowsyoutostayconnected.Madeupofradio
towersandavarietyofnetworkswitches,routers,andservers,
thenetworkisaninterconnectionofmanyserviceproviders.
Note: Most service providers
have coverage maps on their
web sites.
ThereareCDMAnetworksthatoperateinthefrequencybands
supportedbythemodemthroughoutNorthAmericaand
partsofLatinAmerica,Asia,andNewZealand.However,
eachserviceprovideroperatesanetworkthatcoversalimited
geographicalareawithintheoverallCDMAcoveragearea.

Introducing the AirCard 402 modem
Document 2131145. Rev 1.0 May.09 13
Note: The fee for service is
usually higher when you are
roaming (connecting to a
network other than the one
belonging to your service
provider).
Mostserviceprovidershave“roaming”agreementswithother
serviceproviders,sothattheycanofferserviceoutsideofthe
coverageareaoftheirownnetworks.Forexample,assuming
youliveinVancouver(Canada),andtravelfrequentlyto
Seattle(UnitedStates),youcanobtainanaccountwitha
Vancouverserviceproviderthathasaroamingagreementwith
aserviceproviderinSeattle.Youwouldthenhavelocalservice
inVancouver,androamingserviceinSeattle.
Care and maintenance of your
modem
Aswithanyelectronicdevice,themodemmustbehandled
withcaretoensurereliableoperation.Followtheseguidelines
inusingandstoringthemodem:
•Donotapplyadhesivelabelstothemodemorcard
adapter.Thismaycausethemodemorcardadapterto
becomejammedinsidethecardslot.
•ThemodemshouldfiteasilyintoyourExpressCard/
PC Cardslot.Forcingthemodemintoaslotmaydamage
connectorpins.
•Wheninsertingorremovingthemodem,alwaysgripitby
thesidesratherthanthetop(seethedrawingsonpage 21).
•Protectthecardfromliquids,dust,andexcessiveheat.
•Whennotinstalledinyourcomputer,storethemodemin
itscarrycase

AirCard 402 Modem - User Guide
14 2131145

Document 2131145. Rev 1.0 May.09 15
2
2: Getting Started
•The AirCard 402
software
•Account activation and
configuration
Beforeyoucanbeginusingthemodem,youmust:
1. Insertthemodem,toinstalltheenablingsoftwareand
drivers.
2. Activateanaccountandconfigurethemodemtouseyour
account(unlessthemodemhasbeenpre‐activated).
Thissectionprovidesanoverviewofthisprocess.
The AirCard 402 software
Themodemcomeswiththefollowingsoftware:
•Watcherapplicationthatyouusetomanagethemodem
andmonitoryourconnectionsonyourcomputer
•Thedriversoftwarethatprovidestheinterfacebetween
themodemandyourWindowsoperatingsystem
Detailedinstructionsforinstallingthemodemanditssoftware
areprovidedin“Installation”onpage 17.
Account activation and
configuration
Tousethemodem,youmusthaveanaccountwithaCDMA
serviceprovider.Theprocessofsettingupanaccountiscalled
activation.
Ifyoupurchasedthemodemdirectlyfromaserviceprovider,
youmayalreadyhaveanaccount;yourmodemmaybepre‐
activated.
Otherwise,runtheWatchersoftwareandtheActivation
Wizard,whichguidesyouthroughtheactivationandconfigu‐
rationprocess.(Dependingonyourconfiguration,the
softwareandtheactivationproceduremaystartautomati‐
cally.)
Configuringthemodeminvolvessettingthephonenumber
assignedbyyourserviceproviderandmayinvolveentering
othernetworkparametersandsettingssuchasausername
andpasswordtoaccessservices.

AirCard 402 Modem - User Guide
16 2131145
Yourserviceprovidermayneedtoknow:
•Thebillinginformationtousetocollectpaymentforyour
networkusage.
•TheESN (ElectronicSerialNumber)orMEID(Mobile
EquipmentIdentifier)assignedtoyourmodemduringthe
manufacturingprocess.(TheESNorMEIDisprintedona
labelonthemodemandcanbedisplayedinthesoftware.)
Thisnumberisusedtohelpauthenticateyouraccount
whenyouconnectforservice.
Yourequirefromyourserviceprovider:
•Anactivationcodethatgivesyouaccesstoconfigurethe
account.
•Aphonenumberforyourmodem.
•Additionalinformationspecifictoyourserviceprovider
suchas:
·AuserID(username)andpasswordtoauthenticateyour
networkconnection.
·ASID(SystemIDentifier)thatidentifiesyourhome
networkareaandisusedtogetherwithyourphone
numbertodetermineifyouare“home”or“roaming”.

Document 2131145. Rev 1.0 May.09 17
3
3: Installation
•System requirements
• Installing the modem
and software
•Removing the modem
•Attaching an external
antenna Thischapterguidesyouthroughthestepsnecessarytoinstall
themodemonanotebookordesktopcomputer.
Thebasicstepsare:
1. InsertthemodemintotheExpressCard/PC Cardslotto
installthemodemdriversandsoftware.
2. Ifthemodemhasnotbeenpre‐activated,usethe
ActivationWizardtoconfigurethemodem(asdescribed
in“Activation”onpage 23).
Beforeyoubegintheinstallationprocess,ensureyour
computermeetstherequirementsdescribedbelow.
System requirements
Themodemissupportedonnotebookanddesktopcomputers
running:
•Windows7
•WindowsVista
•Windows XP(HomeandProfessionalversions)with
ServicePack 2orlater
•Windows2000withServicePack4andUpdateRollup1
Toinstallthemodem,yourequireoneofthefollowingslots:
•ExpressCard/34
•ExpressCard/54
•TypeIIPC Cardslot.
Installing the modem and
software
Note: If you’re running Windows XP, you may require administrative
privileges, depending on the Windows XP installation.
If you’re running Windows 7, Windows Vista or Windows 2000, you
must be logged in with administrative privileges to install the modem

AirCard 402 Modem - User Guide
18 2131145
software.
If you’re running Windows 2000, your computer might be restarted, as
part of the installation process; save any open documents.
ToinstallWatcherandthemodemdrivers:
1. IfyourcomputerhasaWiFiorBluetoothadapter,turnit
off.(Forinstructions,seetheuserguideoronlineHelpof
yourcomputer).
Note: Do not forcefully insert the
modem. This may damage the
connector pins.
2. IfyourcomputerhasaPCCardslot,gripbothsidesofthe
cardadapterandinsertthemodemandcardadapterinto
yourcomputer(modemlabelfacingup);proceedtostep6
onpage 19.
IfyourcomputerhasanExpressCardslot,removethe
modemfromthecardadapter,asdescribedbelow.
3. Slideandholdthelockingtabintheindicateddirection.

Installation
Document 2131145. Rev 1.0 May.09 19
4. Holdingthelockingtab,useyourotherhandtofreethe
modemfromthecardadapter.
Note: Do not forcefully insert the
modem. This may damage the
connector pins.
5. Grippingbothsidesofthemodem,insertitintoyour
computer(modemlabelfacingup).
6. IftheTRU‐Installwindowisnotdisplayed,inWindows
Explorerbrowsetotheentry(underMy
Computer),thenbrowsetotheWinfolderandrunSetup.exe;
alternatively,ifyou’rerunningWindowsVistaandthe
AutoPlaywindowisdisplayed,clickRun setup.exe.
7. IntheTRU‐Installwindow,clickOK.
8. Inthe“WelcometotheInstallShieldWizard”window,
selectInstalltolaunchtheInstallShield®Wizard.

AirCard 402 Modem - User Guide
20 2131145
9. IftheOpen With...windowappears,canceltheinstallation
(yourcomputerismissingsomefilesrequiredforthe
installation).SearchforInstmsiw.exe(ifyou’rerunning
Windows2000)amongthedownloadsat
www.microsoft.com.Installthefileonyourcomputer,
removethemodemfromyourcomputer,thenrerunthe
installation.
10. IftheIkernel Application Errorwindowappears:
a)Canceltheinstallation.
b)Downloadthefile:
http://support.installshield.com/kb/files/Q108312/
ikernelupdate.exe.
c)Installthefileonyourcomputer,removethemodem
fromyourcomputer(seepage 21),thenrerunthe
installation.
11. UsetheNextandBackbuttonstonavigatethroughthe
wizardnotingthefollowing:
·Toproceedwiththeinstallation,youmustclickI accept
the terms in the license agreement toindicateyouraccep‐
tanceofthetermsofthelicenseagreement.
Windowsdetectsthemodemandinstallsthedriversforit.
Thismaytakeafewminutes.Oncecompleted,thesystem
traymaydisplaythemessage“Yourdevicesarereadyto
use“or“Yournewhardwareisinstalledandreadytouse”:
12. Ifyouarepromptedtorestartyourcomputer:
a)Saveanyopendocuments.
b)Selecttheoptiontorestartyourcomputer.
c)WaituntilyourcomputerrestartsandWindowsisready.
13. Whenyouarenotifiedthattheinstallationiscomplete,
clickFinish.
14. IfWatcherhasnotstartedautomatically,startit:double‐
clicktheWatchericononyourdesktop.
15. Proceedtoconfigurethemodemtouseyouraccount(ifit
wasnotpre‐activated).See“Activation”onpage 23.