Sierra Wireless PinPoint X User manual

CoverTitle
PinPoint X
Quick Start Guide
for Verizon
20070914
Rev 1.0

Rev 1.0 Mar.10 23
Activating your PinPoint X on the Verizon
Network
•Automatic
Activation
•Setup Wizard
•Hardware
Installation
•Indicator Lights
•Mounting This Quick Start guide provides step-by-step directions for activating
your PinPoint X on Verizon’s network.
Tip: For additional configuration options, refer to the User Guide for your
PinPoint X.
H
Automatic Activation
One of the special features of your PinPoint X for Verizon is the
ability to activate itself automatically. When you first power on
the PinPoint X, it will check to see if it has been activated with
account data. If it finds that it has not yet been activated, the
PinPoint X will attempt to retrieve the account data from the
Verizon network using Over-the-Air Service Provisioning
(OTASP).
Caution: You need to have an account with Verizon before you
attempt automatic activation. If you have not ordered an account
from Verizon for your PinPoint X, it will not succeed at activating.
a. Attach the antenna to your PinPoint X.
b. Plug the PinPoint X into power.
c. While the LED lights cycle from the outside to the
inside, the PinPoint X is attempting to download its
account information. The download process may take
about a minute or two.
Caution: Do not move your PinPoint X while it is being programmed.
d. When the lights illuminate, your PinPoint X has
successfully completed OTASP and is registered on
the Verizon network.

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Setup Wizard
You can find the Setup Wizard installation on the CD which came with your
PinPoint X or on the Sierra Wireless website: http://www.sierrawireless.com/
support/AirLink/default.aspx.Use only the Setup Wizard for Verizon for best
results.
Note: The Setup Wizard
requires the Microsoft
.NET framework v. 1.1 and
Microsoft Windows 98,
Windows 2000, Windows
XP, or later. You can obtain
.NET from Microsoft: http://
www.microsoft.com.
1. Wizard: Starting the Setup Wizard
a. Connect the PinPoint X to your computer using an Ethernet cable or a
serial cable USB cable.
b. Connect the power adapter and antenna to your PinPoint X.
c. Install the Setup Wizard by running VerizonSetupWizard.exe and follow
the prompts.
d. Run the Setup Wizard from the Windows Start menu.
Start>All Programs>AirLink Communications>Setup Wizard>Setup Wizard
Figure 0-1: Setup Wizard
e. Click Next to start the Wizard process.
If you connected your PinPoint X to the port on your computer, select Connected
to an Ethernet/USB Port and use the drop down menu to select the Ethernet
adapter or USB/net connectionon your computer to which the modem is
connected (most computers only have one adapter which will be selected for
you). The default password for the modem is entered for you. Click Next.
e. If you need to update the ALEOS firmware,
change the account information, install the Dial-Up
Networking driver, or want to test the account settings
of your PinPoint X, follow the directions below to use
the Setup Wizard. Otherwise, skip the Wizard steps
and go to the Hardware Installation section.

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Note: If you want to use USB with the Setup Wizard you will need to first install the driver,
refer to Installing the USB driver section in this Chapter.
Figure 0-2: Setup Wizard : Ethernet Connection/USB Connection
Figure 0-3: Ethernet Port
Tip: If the Setup Wizard is unable to detect the PinPoint X, check the green link LED on
the Ethernet port of the modem to see if it is lit to indicate an Ethernet connection with your
computer. If you do not see this light or if your computer shows a “Network Cable
Unplugged” message or icon, try a different Ethernet cable.
OR
If you connected your PinPoint X to the serial port on your computer, select
Connected to a Serial Port, check Auto Detect Port Settings or select the port
from the drop down menu. Click Next.
Figure 0-4: Setup Wizard : Serial Connection

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Note: You cannot activate with serial and would need USB/net to use set up wizard.
After the Setup Wizard connects to your PinPoint X, the details for your specific
model will be displayed. If the incorrect model is displayed, press the Reset
Button on your PinPoint X so the Wizard can attempt to connect again. Click
Next.
After the Wizard detects your PinPoint X, you will be offered a menu of Setup
tasks. Choose the tasks you need from those displayed.
Figure 0-5: Setup Wizard : Task Menu
• Update ALEOS Firmware: Check the Sierra Wireless server for the latest
ALEOS firmware.
• Test Modem Setup: Verify your PinPoint X is properly configured and
connecting on the Verizon network.
• Setup a DUN Connection: Create a Dial-Up Networking entry for local
connection. This part of the setup is only needed if you will be using your
PinPoint X to connect directly from a computer to the Internet or other
network.
Click Next when you have selected your desired options.
Note: Based on your selections, you may not need to do all of the following Wizard steps.
• Activate Modem: Configure your PinPoint X to connect on
the Verizon network.

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Note: Follow this step, only if Update Aleos option has been selected in the task menu
checkbox
On occasion, Sierra Wireless releases updates to the firmware for your modem.
These updates can include new features as well as bug fixes. To make sure your
modem is at optimal performance, it is recommended to Check for Updates and
Update Now if an update is found.
Note: While checking for ALEOS Firmware updates, the Setup Wizard uses the Internet
connection on your computer to connect to the Sierra Wireless server. Your PinPoint X is
not connected to the wireless network for this process. If you are using Ethernet to activate
your Product Name and need to remove the Ethernet cable from your modem to connect
to your usual Internet connection to
Check for Updates , be sure to reconnect the PinPoint
X before you select Update Now .
Figure 0-6: ALEOS Update
Tip: You can download current ALEOS firmware from the Sierra Wireless web site and
install it separately.
Click Next when you are finished updating or if you choose not to update.
The steps and data required to activate your PinPoint X on the Verizon network
varies depending on the model.
The Wizard will check the signal strength of your PinPoint X (RSSI). Click Next to
begin the activation process.
Note: The process may take a few minutes. Progress information will display across the
bottom.

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Figure 0-7: Setup Wizard : Signal Test
Tip: If you have low signal, you may encounter difficulties activating your modem. Try a
different location or a different antenna to increase your signal if it is -90 or lower (yellow to
red bar).
Figure 0-8: Setup Wizard: OTASP screen
Tip: The PinPoint X will get all of its account data from the next work while doing an over
the air activation (OTASP).
Your connection of your PinPoint X to the Internet is tested using the Verizon
cellular network.

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Figure 0-9: Setup Wizard: Connection Test
Green checks in the boxes indicate the tests were successful and your PinPoint X
is functioning properly. At this point your modem is configured and activated to
work on the Verizon network.
Note: These tests, depending on the strength of your signal, may take a few minutes.
Initially, while the tests are being performed, there may be red Xs in the boxes. The Status
line will give an indication of the progress of the connection process.
If Test Modem Settings shows the status of your modem is “Data Connection
Failed - Waiting for Retry”, “No Service”, “No Carrier”, “Network Negotiation
Failed”, “Network Authentication Failed”, “Modem Not Registered”, or the Reg Net
light on the modem is not lit, double-check your device activation information and
return to the Activate Modem step to reconfigure your PinPoint X.
Private Networking Data Link is a special account configuration that provides a
more secure connection for your PinPoint X and often provides a static IP with
authentication on an exclusive server. Consult your Verizon representative for
details about Private Networking Data Link if it’s something you need for your
account.
Before you start the configuration for Private Networking, Data Link, the
connection to the network may be checked.
Caution: Ensure the PinPoint X has been activated before you proceed with the Private
Networking Data Link steps. Configuring Private Networking Data Link before the PinPoint
X has been activated can prevent successful activation.
•The Primary Home Agent (Primary HA) and Secondary Home Agent
(Secondary HA) are the network servers responsible for IP addressing and
routing. Fill in the information, as applicable.

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Figure 0-10: Setup Wizard : Primary and Secondardy HA
• HA Shared Secret Password is used for both Home Agent’s. This may be
filled in for you with a password created for your PinPoint X for the Verizon
network.
•The AAA/Vision Password is required by the Authentication, Authorization
and Accounting server. This may be filled in for you with default for Verizon.
Figure 0-11: Setup Wizard : Passwords
When the Private Networking Data Link configuration is completed, the
connection to the network will be tested again.
Note: Using DUN, the
speed of the connection is
the limited to the
connection between the
modem and the computer.
This may be less than the
total bandwidth available
with EV-DO HSDPA.
Dial-up Networking (DUN) allows a computer or other device to use the serial port
on a PinPoint X to connect to the Internet or private network just like an analog
modem using a standard phone line. The Setup Wizard will install a driver for the
PinPoint X and set up the connection between your computer and the PinPoint X.
You will need to have administrator access on the computer for this section of the
installation.
If you already have other modems installed on your computer, they will be listed
on the Sierra Wireless AirLink Modem Installation screen. If you have other
modems installed on your computer using the same serial port, they may conflict.
As long as you do not intend to use them, you can Remove other modems using
this menu.

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Figure 0-12: Setup Wizard : DUN driver
a. Select Install to begin adding the driver for the PinPoint X to your
computer.
Figure 0-13: Setup Wizard : DUN settings
b. The COM port and speed should match the settings of the PinPoint X and
where it will be connected (default settings will be pre-entered).
c. Select Next to begin the driver installation.
d. You will see a confirmation box from Microsoft Windows to specify if you
wish to install this driver on your computer. Select Continue Anyway to
install the driver.
e. When the driver is installed, you will return to the Modem installation
screen. The PinPoint X should now be listed (in addition to any other
modem installed on your computer).
f. Click Next to continue to install the DUN configuration.
Figure 0-14: Setup Wizard : DUN connections