Sierra Wireless HSPA Modem User manual

2130961
Rev 1.3
HSPA Modem Installation Guide

Preface
Rev 1.3 May. 09 3
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(thatis,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessmodemareusedin
anormalmannerwithawell‐constructednetwork,theSierra
Wirelessmodemshouldnotbeusedinsituationswherefailure
totransmitorreceivedatacouldresultindamageofanykind
totheuseroranyotherparty,includingbutnotlimitedto
personalinjury,death,orlossofproperty.SierraWireless
acceptsnoresponsibilityfordamagesofanykindresulting
fromdelaysorerrorsindatatransmittedorreceivedusingthe
SierraWirelessmodem,orforfailureoftheSierraWireless
modemtotransmitorreceivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere
blastingisinprogress,whereexplosiveatmospheresmaybe
present,nearmedicalequipment,nearlifesupportequipment,
oranyequipmentwhichmaybesusceptibletoanyformof
radiointerference.Insuchareas,theSierraWirelessmodem
MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan
transmitsignalsthatcouldinterferewiththisequipment.
DonotoperatetheSierraWirelessmodeminanyaircraft,
whethertheaircraftisonthegroundorinflight.Inaircraft,the
SierraWirelessmodemMUSTBEPOWEREDOFF.When
operating,theSierraWirelessmodemcantransmitsignalsthat
couldinterferewithvariousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless
modems may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessmodemwhileincontrolofavehicle.Doingso
willdetractfromthedriveroroperatorʹscontrolandoperation
ofthatvehicle.Insomestatesandprovinces,operatingsuch
communicationsdeviceswhileincontrolofavehicleisan
offence.
Limitation of
Liability Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

HSPA Modem Installation Guide
42130961
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.
Notwithstandingtheforegoing,innoeventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 7,295,171 7,287,162 D442,170 D459,303
D599,256 D560,911
andotherpatentspending.
Thisproductincludes
technologylicensedfrom:
ManufacturedorsoldbySierraWirelessoritslicenseesunder
oneormorepatentslicensedfromInterDigitalGroup.
Copyright ©2009SierraWireless.Allrightsreserved.
Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkof
SierraWireless.Watcher®isatrademarkofSierraWireless,
registeredintheEuropeanCommunity.
SierraWireless,theSierraWirelesslogo,theredwavedesign,
thered‐tippedantenna,andTRU‐Installaretrademarksof
SierraWireless.
Windows®isaregisteredtrademarkofMicrosoftCorporation.
WindowsVista®isaregisteredtrademarkofMicrosoftCorpo‐
ration.
QUALCOMM®isaregisteredtrademarkofQUALCOMM
Incorporated.Usedunderlicense.
Macintosh®isatrademarkofAppleInc.,registeredintheU.S.
andothercountries.
QUALCOMM
®
3G

Preface
Rev 1.3 May. 09 5
Othertrademarksarethepropertyoftherespectiveowners.
Contact
Information
ConsultourWebsiteforup‐to‐dateproductdescriptions,
documentation,applicationnotes,firmwareupgrades,trouble‐
shootingtips,andpressreleases:
www.sierrawireless.com
Revision History
Sales Desk: Phone: [phone]
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [email protected]
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: [phone]
Web: www.sierrawireless.com
Revision
number Release date Changes
1.0 April 2008 New document
1.1 May 2008 Revised instructions for inserting the SIM card.
1.1B Sept. 2008 Updated FCC information
1.1C Sept. 2008 Updated FCC information
1.2 Oct. 2008 Updated FCC information
1.3 May 2009 Included instructions for ExpressCard installation, removed Watcher
operation and icons, deleted QUALCOMM patent numbers

HSPA Modem Installation Guide
62130961

Rev 1.3 May. 09 7
Contents
Introducing the HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About the HSPA modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview of installation steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Insert the modem into the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect to the network (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Attach the modem to the lanyard (USB modems only) . . . . . . . . . . . . . . . . . 19
Using your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
USB modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ExpressCard modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the microSD card (some models only). . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Disabling the microSD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the extension cable and clip (USB modems only). . . . . . . . . . . . . . . . 26

HSPA Modem Installation Guide
82130961
Care and Maintenance of Your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . .27
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 29
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Regulatory information for North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Rev 1.3 May. 09 9
11: Introducing the HSPA Modem
• Your account and
coverage area
• Modem software
• Frequency band
support About the HSPA modem
TheHSPAthirdgeneration(3G)wirelessmodemenablesyou
toconnecttotheInternet,sendandreceiveemail,connecttoa
corporatenetworkorvirtualprivatenetwork(VPN),orview
streamingvideo,withouttheneedforacable.
Dependingonthemodemmodel,theHSPAmodemcan
connecteithertoaTypeAUSBportoranExpressCard®slot
onyourcomputer.ThisInstallationGuideincludesinstruc‐
tionsforbothtypesofmodem.
ThemodemisTRU‐Installenabled.Alltherequiredsoftware
isonthemodem.Whenyousetupyourmodem,thesoftware
isinstalledonyourcomputer.Youdonotneedaninstallation
CD.
Themodemhasabuilt‐inantenna.SomeHSPAmodem
modelsincludeaslotthataccommodatesamicroSDexternal
memorycard.Dependingonyourserviceprovider,a
microSDcardmaybeincludedinyourpackage,oryoumay
needtopurchaseitseparately.
Your account and coverage area
Note: If you purchased the
modem from a GSM service
provider, you may already have
an account and a SIM card.
Otherwise, your retailer should
be able to give you the names of
companies that provide these
items.
YoumusthaveanaccountwithaGSMserviceprovidertouse
themodem.Tousethemodem’s3Gcapability,youraccount
mustbewithaserviceproviderthatoffersHSDPA/HSUPAor
UMTSservice.(Themodemisbackwardscompatiblewith2G
service.)
Whenyouobtainyouraccount,youaregivenaSubscriber
IdentityModule(SIM)cardcontainingaccountinformation.
Beforeyouusethemodem,youmustinserttheSIMcardinto
it.

HSPA Modem Installation Guide
10 2130961
Yourabilitytoobtainservicedependsonthesefactors:
Note: The fee for service is
usually higher when you are
roaming (connected to a network
other than the one belonging to
your service provider).
•Networkcoverage—Youmustbewithinthenetwork
coveragearea.
•Serviceprovider—Ifyouarewithinthecoverageareaofa
networkthatisnotoperatedbyyourownserviceprovider,
youcanobtainserviceonlyifthereisaroamingagreement
betweenyourserviceproviderandthenetworkoperator.
•Accountprovisions—Youraccountmayrestrictyour
usagetocertainnetworksorlimittheamountoftimeyou
canusethenetwork.
•Frequencyband—Youcannotconnecttonetworks
operatinginbandsnotsupportedbyyourmodem,
regardlessofroamingagreementsoraccountprovisions.
MostserviceprovidershavecoveragemapsontheirWebsites.
Modem software
Themodemcomeswithconnectionmanagementsoftware.
Dependingonyourcarrier,itmaycomewithcarrier‐specific
softwareorthefollowingsoftwaremadebySierraWireless:
•SierraWirelessWatcher®forWindowsor3GWatcherfor
Mac®.Usethissoftwaretomanagethemodemand
monitoryourconnections.
•Driversoftwarethatformstheinterfacebetweenthe
modemandyourWindowsoperatingsystem
Frequency band support
Frequencybandssupportedbythemodem:
Technology Bands Location
2G 850 MHz (cellular band) North America
900 MHz (EGSM band) Europe
1800 MHz (DCS band) Europe and Asia
1900 MHz (PCS band) North America