Sierra Wireless HSPA Modem User manual

2130961
Rev 1.3
HSPA Modem Installation Guide

Preface
Rev 1.3 May. 09 3
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(thatis,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessmodemareusedin
anormalmannerwithawell‐constructednetwork,theSierra
Wirelessmodemshouldnotbeusedinsituationswherefailure
totransmitorreceivedatacouldresultindamageofanykind
totheuseroranyotherparty,includingbutnotlimitedto
personalinjury,death,orlossofproperty.SierraWireless
acceptsnoresponsibilityfordamagesofanykindresulting
fromdelaysorerrorsindatatransmittedorreceivedusingthe
SierraWirelessmodem,orforfailureoftheSierraWireless
modemtotransmitorreceivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere
blastingisinprogress,whereexplosiveatmospheresmaybe
present,nearmedicalequipment,nearlifesupportequipment,
oranyequipmentwhichmaybesusceptibletoanyformof
radiointerference.Insuchareas,theSierraWirelessmodem
MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan
transmitsignalsthatcouldinterferewiththisequipment.
DonotoperatetheSierraWirelessmodeminanyaircraft,
whethertheaircraftisonthegroundorinflight.Inaircraft,the
SierraWirelessmodemMUSTBEPOWEREDOFF.When
operating,theSierraWirelessmodemcantransmitsignalsthat
couldinterferewithvariousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless
modems may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessmodemwhileincontrolofavehicle.Doingso
willdetractfromthedriveroroperatorʹscontrolandoperation
ofthatvehicle.Insomestatesandprovinces,operatingsuch
communicationsdeviceswhileincontrolofavehicleisan
offence.
Limitation of
Liability Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

HSPA Modem Installation Guide
42130961
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.
Notwithstandingtheforegoing,innoeventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 7,295,171 7,287,162 D442,170 D459,303
D599,256 D560,911
andotherpatentspending.
Thisproductincludes
technologylicensedfrom:
ManufacturedorsoldbySierraWirelessoritslicenseesunder
oneormorepatentslicensedfromInterDigitalGroup.
Copyright ©2009SierraWireless.Allrightsreserved.
Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkof
SierraWireless.Watcher®isatrademarkofSierraWireless,
registeredintheEuropeanCommunity.
SierraWireless,theSierraWirelesslogo,theredwavedesign,
thered‐tippedantenna,andTRU‐Installaretrademarksof
SierraWireless.
Windows®isaregisteredtrademarkofMicrosoftCorporation.
WindowsVista®isaregisteredtrademarkofMicrosoftCorpo‐
ration.
QUALCOMM®isaregisteredtrademarkofQUALCOMM
Incorporated.Usedunderlicense.
Macintosh®isatrademarkofAppleInc.,registeredintheU.S.
andothercountries.
QUALCOMM
®
3G

Preface
Rev 1.3 May. 09 5
Othertrademarksarethepropertyoftherespectiveowners.
Contact
Information
ConsultourWebsiteforup‐to‐dateproductdescriptions,
documentation,applicationnotes,firmwareupgrades,trouble‐
shootingtips,andpressreleases:
www.sierrawireless.com
Revision History
Sales Desk: Phone: [phone]
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [email protected]
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: [phone]
Web: www.sierrawireless.com
Revision
number Release date Changes
1.0 April 2008 New document
1.1 May 2008 Revised instructions for inserting the SIM card.
1.1B Sept. 2008 Updated FCC information
1.1C Sept. 2008 Updated FCC information
1.2 Oct. 2008 Updated FCC information
1.3 May 2009 Included instructions for ExpressCard installation, removed Watcher
operation and icons, deleted QUALCOMM patent numbers

HSPA Modem Installation Guide
62130961

Rev 1.3 May. 09 7
Contents
Introducing the HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About the HSPA modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview of installation steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Insert the modem into the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect to the network (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Attach the modem to the lanyard (USB modems only) . . . . . . . . . . . . . . . . . 19
Using your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
USB modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ExpressCard modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the microSD card (some models only). . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Disabling the microSD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the extension cable and clip (USB modems only). . . . . . . . . . . . . . . . 26

HSPA Modem Installation Guide
82130961
Care and Maintenance of Your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . .27
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 29
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Regulatory information for North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Rev 1.3 May. 09 9
11: Introducing the HSPA Modem
• Your account and
coverage area
• Modem software
• Frequency band
support About the HSPA modem
TheHSPAthirdgeneration(3G)wirelessmodemenablesyou
toconnecttotheInternet,sendandreceiveemail,connecttoa
corporatenetworkorvirtualprivatenetwork(VPN),orview
streamingvideo,withouttheneedforacable.
Dependingonthemodemmodel,theHSPAmodemcan
connecteithertoaTypeAUSBportoranExpressCard®slot
onyourcomputer.ThisInstallationGuideincludesinstruc‐
tionsforbothtypesofmodem.
ThemodemisTRU‐Installenabled.Alltherequiredsoftware
isonthemodem.Whenyousetupyourmodem,thesoftware
isinstalledonyourcomputer.Youdonotneedaninstallation
CD.
Themodemhasabuilt‐inantenna.SomeHSPAmodem
modelsincludeaslotthataccommodatesamicroSDexternal
memorycard.Dependingonyourserviceprovider,a
microSDcardmaybeincludedinyourpackage,oryoumay
needtopurchaseitseparately.
Your account and coverage area
Note: If you purchased the
modem from a GSM service
provider, you may already have
an account and a SIM card.
Otherwise, your retailer should
be able to give you the names of
companies that provide these
items.
YoumusthaveanaccountwithaGSMserviceprovidertouse
themodem.Tousethemodem’s3Gcapability,youraccount
mustbewithaserviceproviderthatoffersHSDPA/HSUPAor
UMTSservice.(Themodemisbackwardscompatiblewith2G
service.)
Whenyouobtainyouraccount,youaregivenaSubscriber
IdentityModule(SIM)cardcontainingaccountinformation.
Beforeyouusethemodem,youmustinserttheSIMcardinto
it.

HSPA Modem Installation Guide
10 2130961
Yourabilitytoobtainservicedependsonthesefactors:
Note: The fee for service is
usually higher when you are
roaming (connected to a network
other than the one belonging to
your service provider).
•Networkcoverage—Youmustbewithinthenetwork
coveragearea.
•Serviceprovider—Ifyouarewithinthecoverageareaofa
networkthatisnotoperatedbyyourownserviceprovider,
youcanobtainserviceonlyifthereisaroamingagreement
betweenyourserviceproviderandthenetworkoperator.
•Accountprovisions—Youraccountmayrestrictyour
usagetocertainnetworksorlimittheamountoftimeyou
canusethenetwork.
•Frequencyband—Youcannotconnecttonetworks
operatinginbandsnotsupportedbyyourmodem,
regardlessofroamingagreementsoraccountprovisions.
MostserviceprovidershavecoveragemapsontheirWebsites.
Modem software
Themodemcomeswithconnectionmanagementsoftware.
Dependingonyourcarrier,itmaycomewithcarrier‐specific
softwareorthefollowingsoftwaremadebySierraWireless:
•SierraWirelessWatcher®forWindowsor3GWatcherfor
Mac®.Usethissoftwaretomanagethemodemand
monitoryourconnections.
•Driversoftwarethatformstheinterfacebetweenthe
modemandyourWindowsoperatingsystem
Frequency band support
Frequencybandssupportedbythemodem:
Technology Bands Location
2G 850 MHz (cellular band) North America
900 MHz (EGSM band) Europe
1800 MHz (DCS band) Europe and Asia
1900 MHz (PCS band) North America

Introducing the HSPA Modem
Rev 1.3 May. 09 11
3G WCDMA 800 (band VI) Japan
WCDMA 850 (band V) North America and
Australia
WCDMA 1900 (band II) North America
WCDMA 2100 (band I) Europe, Asia, and
Australia
Technology Bands Location

HSPA Modem Installation Guide
12 2130961

Rev 1.3 May. 09 13
2
2: Getting Started
Followtheinstructionsinthischaptertosetupandstartusing
yourmodem.
Touseyourmodem,you’llneed:
Note: Keep a written record in a
secure place of the account
information that your service
provider gives you.
•Anaccountwithaserviceprovider
•ASIMcard(suppliedbytheserviceprovider)
•Aprofile,whichmaybe:
·Alreadystoredonyourmodemwhenyoupurchaseit
·Setupautomatically
·Selectedfromadrop‐downlist
·Createdmanually
Overview of installation steps
1. Checkthesystemrequirements.
2. InserttheSIMcardintothemodem.
3. Insertthemodemintoyourcomputer.(Thenecessary
softwareisinstalledandeithertheprofileissetup
automaticallyorWatcherpromptsyoutocreateaprofile.)
System requirements
Themodemissupportedon:
•WindowsVista®
•WindowsXP(HomeandProfessionalversions)
•Mac®OSX10.4.11orlater
Note: If you are running
Mac OS X, please refer to the
Watcher Quick Start Guide for
Mac OS X found at
www.sierrawireless.com/mac.
ToinstallaUSB‐connectedmodem,yourcomputerrequires
thefollowing:
ToinstallanExpressCard‐typemodem,yourcomputer
requiresthefollowing:
USB port 1 USB Type A slot (USB 1.1 or 2.0)
Memory 32 MB
ExpressCard slot If your computer has a PC Cardslot, a PC
Card to ExpressCard adaptor is required.
Memory 32 MB

HSPA Modem Installation Guide
14 2130961
Inserting the SIM card
USB modems
Note: To prevent the SIM card
from becoming jammed in its
slot, ensure the edge of the card
is smooth before inserting it. Do
not attach labels to your SIM
card as this may also cause it to
jam.
1. IfyourSIMcardisattachedtoalargercard,detachthe
SIMcardandremoveanyfragmentsstucktoit.
2. Removetheendcap.TheSIMcardslotistheuppermost
slotabovetheUSBconnector.SeeFigure 2‐1.
3. InserttheSIMcardintotheslot:
a. PushtheSIMcardinslightlybeyondthehousing
aroundtheslot—farenoughtoensurethattheSIM
cardstaysinplaceandthespringdoesnotpushthe
SIMcardout.
Whenitisproperlyinserted,theouteredgeoftheSIM
cardisinlinewiththeedgeofthehousing.
Figure 2-1: Inserting the SIM card into a USB modem

Getting Started
Rev 1.3 May. 09 15
ExpressCard modems
1. IfyourSIMcardisattachedtoalargercard,detachthe
SIMcardandremoveanyfragmentsstucktoit.
2. PositiontheSIMcardasshowninFigure 2‐2.
Figure 2-2: Inserting the SIM card into an ExpressCard modem
3. GentlypushtheSIMcardintotheslotuntilthecardwill
notgoinanyfurther.
Removing the SIM card
USB modems
ToremovetheSIMcardfromthemodem,pushtheSIMcard
inandthenreleaseit.SeeFigure 2‐3.
Figure 2-3: Removing the SIM card from a USB modem
ExpressCard modems
ToremovetheSIMcard,youneedapen.
1. Placethemodemonasmooth,hardsurface.
2. Gentlyinsertthepenintotheendoftheejectslotfarthest
fromtheSIMslot.SlidethepentowardstheSIMslot.The
SIMcardpopsoutofitsslot.SeeFigure 2‐4.

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Figure 2-4: Removing the SIM card from an ExpressCard modem
3. GentlypulltheSIMcardfromtheslotuntilitslidesfree.
Insert the modem into the computer
USB modems
Note: Users of Windows Vista
must be logged in with adminis-
trative privileges. Users of
Windows XP may require admin-
istrative privileges.
1. GentlyinsertthemodemintotheUSBslot.
Note: If the orientation of your computer’s USB slot or the thickness
of your computer are such that pressure is applied to the end or side
of the modem, you may damage the modem or your computer. In
such cases, do not insert the modem directly into your computer’s
USB slot; use the USB extension cable and notebook computer clip
instead. See “Using the extension cable and clip (USB modems only)”
on page 26.
Note: Do not forcefully insert the
modem as you may damage
connector pins.
Note: Do not insert the modem or the USB extension cable into a
USB hub or, if your keyboard is separate from your notebook
computer, a USB slot on your keyboard.

Getting Started
Rev 1.3 May. 09 17
ExpressCard modems
1. GentlyinsertthemodemintotheExpressCardslot.
Installing the software
ThemodemcomeswithTRU‐InstallaSierraWireless
featurethatinstallsthenecessarysoftwarethefirsttimeyou
insertthemodemintoyourcomputer.(Youdonotneedan
installationCD.)
Theinstallationprocessstartsautomaticallywhenyouinsert
themodem.Followtheon‐screeninstructionsforinstallingthe
software.
Windows installation
Iftheinstallationprocessdoesnotstartautomatically:
1. Double‐clickMyComputer(WindowsXP)orComputer
(WindowsVista)onyourdesktop.
2. ClicktheTRU‐Installdrive.
3. UndertheTRU‐Installdrive,gototheWinfolderand
double‐clicktheSetup.exe file.
4. Followtheon‐screeninstructionsforinstallingthe
software.
Note: Do not remove the modem until the software installation is
complete.
Mac installation
1. Afterinsertingthemodem,double‐clicktheinstaller
package.
Ifyoudonotseetheinstallerpackage:
a. OpenFinder.

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b. UnderDevices,clickTRU‐Install.
c. Doubleclicktheinstallerpackage.
2. Followtheon‐screeninstructions.
Connect to the network
(Windows only)
Touseyouraccount(andconnecttoyourserviceprovider’s
network),youneedtohaveatleastoneprofilesetuponyour
modem.Dependingonhowyourmodemisconfigured,the
profilemayalreadybesetuporyoumayneedtocreateone.
Oncethesoftwareissuccessfullyinstalledandtheprofileisset
up,themodemisreadytouse.
Anytimeyouusethemodemwiththesamecomputer,TRU‐
Installverifiesthatthecorrectsoftwareisalreadyinstalled.
Thisprocesstakesafewseconds.
ForinformationonusingWatcher,clickHelptoviewthe
OnlineHelpthatcomeswithWatcher.
Scenario Required action
Watcher automatically detects or creates a default
profile. Click Connecta.
Watcher prompts you to create a data profile. 1. Click Yes, then....
•If Watcher opens the Options window Profile
pane and pre-selects an appropriate profile
(normally the name of your service provider)
from the drop-down list...
a. Click OK to accept that profile (or choose
another from the drop-down list).
b. Click Connecta.
•If Watcher opens the Options window Profile
pane, the Profile name field is blank, and
your service provider is not included in the
drop-down list...
You need to create a profile manually. Refer to the
Watcher online help for details.
a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the net-
work. While it is scanning for a network, the Connect button is unavailable.

Getting Started
Rev 1.3 May. 09 19
Attach the modem to the
lanyard (USB modems only)
Tokeepeverythingtogether,threadthelanyardthroughthe
capandthemodem,asshownintheillustrations.
Youcanalsoattachthelanyardtothecap.
➊➋ ➌ ➍
➊➋

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