SIIG CE-H27Q11-S1 User manual

4x4 HDMI 4K60Hz Matrix
with Quad-Viewer & Video Wall
P/N: CE-H27Q11-S1
User's Manual
Ver. 04-1415B

2SIIG Inc.
CE-H27Q11-S1
Safety and Notice
The device has been tested for conformance to safety regulations and requirements,
and has been certied for international use. However, like all electronic equipment,
the device should be used with care. Please read and follow the safety instructions to
protect yourself from possible injury and to minimize the risk of damage to the unit.
• Follow all instructions and warnings marked on this unit.
• Do not attempt to service this unit yourself, except where explained in this manual.
• Provide proper ventilation and air circulation and do not use near water.
• Keep objects that might damage the device and assure that the placement of this
unit is on a stable surface.
• Use only the power adapter and power cords and connection cables designed for
this unit.
• Do not use liquid or aerosol cleaners to clean this unit.
• Always unplug the power to the device before cleaning.

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Table of Contents
1. Introduction................................................................................... 4
1.1. Features..................................................................................... 4
1.2. Package Contents ....................................................................... 4
1.3. Specications.............................................................................. 5
1.4. Front Panel................................................................................. 6
1.5. Rear Panel.................................................................................. 6
2. Control ........................................................................................... 7
2.1. Front Panel Push Button Control................................................... 7
2.1.1. Matrix Mode...................................................................... 7
2.1.2. Multiview Mode ................................................................. 8
2.1.3. Video Wall Mode................................................................ 8
2.2. IR Remote Control ...................................................................... 9
2.2.1. Mode IN/OUT Switch ......................................................... 9
2.2.2. Example of Function Key .................................................. 10
2.3. Software Control....................................................................... 11
2.3.1. Software Download.......................................................... 11
2.3.2. System Requirement........................................................ 11
2.3.3. Matrix Mode.................................................................... 12
2.3.4. Multiview Mode ............................................................... 13
2.3.5. Video Wall Mode.............................................................. 14
2.3.6. EDID .............................................................................. 16
2.3.7. System ........................................................................... 17
3. EDID Learning.............................................................................. 18
4. Q & A ............................................................................................ 19
Q 1. When I play the same content upon multi-displays, why only the TV
equipped with amplier can have digital audio, and the others don’t
have digital audio, even no stereo? ............................................ 19

4SIIG Inc.
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1. Introduction
1.1. Features
• Support Matrix, Multiview, and Video Wall mode, three kinds of function for one unit.
• Matrix mode can be used as a conventional matrix switch, routing up to 4
different UHD HDMI video sources to any display independently.
• Multiview mode can route ultra-high denition video source from any of the four
UHD HDMI sources to the display at the same time.
• Video Wall mode can split a chosen image to 4 displays.
• Supports HDMI resolution up to 4K@60Hz 4:4:4 8-bit, 4K@60Hz 4:2:0 10-bit, and
HDCP 2.2/1.4
• Supports limited seamless switching for progressive video.
• Supports default HDMI EDID, learns the EDID of displays and user dened EDID.
• Supports uncompressed 7.1ch & digital 7.1ch audio.
• Matrix supports switching every output channels to any HDMI input by push-in
button, IR remote control, and software control.
• Multiview supports PIP & quad-view display.
• Video Wall supports adjustable size & position through software control.
• Firmware upgradable through USB drive for support of new features and technology
enhancements.
1.2. Package Contents
Check the following items in the package.
Item Q’ty
�CE-H27Q11-S1 1
�Power Adapter DC 12V/3.33A 1
�Remote Control 1
�User Manual 1

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1.3. Specifications
Bandwidth • Single-link 600MHz [18Gbps]
Resolution
• 480p@60Hz
• 576p@50Hz
• 720p@60Hz
• 1080p@24Hz / 50Hz / 60Hz
• 3840x2160p 30Hz
• 3840x2160p 60Hz 4:2:0 / 4:4:4
Video Connectors
• 4x HDMI Type A 19-pin Input
• 4x HDMI Type A 19-pin Output
• 1x Coaxial Audio Input
• 1x 3.5mm Analog Audio Output
• 1x Coaxial Audio Output
• 1x 4-pin Micro USB Port
• 1x 4-pin USB 2.0 Port
• 1x 8-pin RJ45 Ethernet Port
• 1x DC Jack
ESD Protection • Human Body Model ±15kV [air-gap discharge] &
±8kV [contact discharge]
Audio Format • Supports Bypass / Programed up to 7.1ch
Ethernet Port (IP Control) • 8P8C RJ45, Female
Operation Temperature • 32°F to 104°F (0°C to 40°C)
Storage Temperature • -4°F to 140°F (-20°C to 60°C)
Relative Humidity • 20% ~ 90% [no condensation]
External Power Supply • 100V ~ 240V AC, 50/60Hz, 12V/3A
Dimension (W*H*D) • 11.1” x 2.9” x 1.7” (282 mm x 44 mm x 147 mm)
Net Weight • 2.40 lbs (1.09 kg)
Power Consumption • 30W (Max.)

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1.4. Front Panel
# Control Function
1 Push Button A ~ G (Refer to "Front Panel Push Button Control" section.)
2 Mode LED Power & mode LED indicator.
3 IR SENSOR IR sensor for receiving the IR commands from IR remote.
4 LED (Refer to "Front Panel Push Button Control" section.)
5 Push Button H ~ K (Refer to "Front Panel Push Button Control" section.)
1.5. Rear Panel
# Control Function
1 S/PDIF Audio In (Audio Embedded) Connect to coaxial digital audio source.
2 HDMI In Connect to HDMI video source.
3 HDMI Out Connect to HDMI display.
4 Stereo Audio Out (Audio Extract) Connect to 3.5mm audio output device.
5 S/PDIF Audio Out (Audio Extract) Connect to coaxial digital audio output
device.
6 Console Port Connect to PC with USB-A to Micro USB cable for software
control.
7F/W Update
Indicator LED Light-up in rmware update process.
8 F/W USB Port For rmware update use.
9 Power Jack Connect to DC 12V/3.33A power supply.

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2. Control
2.1. Front Panel Push Button Control
Each button represents a different function in different modules. Please refer to the
following detailed instruction.
2.1.1. Matrix Mode
Button Function
A ~ D (Reserved)
E
Select audio extract (Stereo & S/PDIF output) source from HDMI output 1~4
(Switch time around 10s).
Audio
Source
From
Output 1 Output 2 Output 3 Output 4 Reserved
LED Status
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F
Select audio embedded source to HDMI output 1~4.
Step 1: Push "Button F" to enter audio routing mode.
Step 2: Push "Button H~K" to select audio source to HDMI output 1~4.
Audio
Source
From
HDMI
Input 1
HDMI
Input 2
HDMI
Input 3
HDMI
Input 4
S/PDIF
In
No Audio
Routing
LED Status
●
○
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* Limitation: When switching the audio source to S/PDIF, stereo 3.5mm will
stop output.
GSelect Mode (Matrix/Multiview/Video Wall).
HSelect HDMI output 1~4 channel source.

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2.1.2. Multiview Mode
Button Function
A ~ D (Reserved)
ESelect default layout.
FSwitch windows location.
GSelect Mode (Matrix/Multiview/Video Wall).
HSelect HDMI output 1~4 channel source.
2.1.3. Video Wall Mode
Button Function
A ~ D (Reserved)
ESelect default layout.
F(Reserved)
GSelect Mode (Matrix/Multiview/Video Wall).
HSelect HDMI input 1.
ISelect HDMI input 2.
JSelect HDMI input 3.
KSelect HDMI input 4.

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2.2. IR Remote Control
Button Function
POWER Power ON/OFF.
MUTE Turn ON/OFF output's or windows' video &
audio.
DEFAULT EDID Begin DEFAULT EDID selection.
CLEAR Clear the previous IR operation procedure.
MODE Select Mode (Matrix/Multiview/Video Wall).
PRESET Select the layout of Multiview or Video
Wall mode.
DISPLAY EDID Begin EDID learning from one output.
TAKE Trigger the setting of MUTE, DEFAULT
EDID, and DISPLAY EDID.
2.2.1. Mode IN/OUT Switch
Matrix Mode IN/OUT Switch
Push the button on the checkerboard to select input & output
port.
Example: Input 2 To Output 3
Push the (red circle) button to select input 2 to output 3.
Multiview Mode IN/OUT Switch
Push the button on the checkerboard to select input &
window.
Example: Input 2 To Window C
Push the (red circle) button to select input 2 to window C.
Video Wall Mode IN/OUT Switch
Push the button on the checkerboard to select input.
Example: Input 2
Push the (red circle) button to select input 2.

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2.2.2. Example of Function Key
Mute Output/Windows
Mute  1-1 ~ 1-4 (Output 1~4 on Matrix/Video Wall mode
or windows 1~4 on Multiview mode) TAKE.
Example: Mute Output 3
1. Press MUTE button.
2. Press number key 1-3 to select Output 3.
3. Press TAKE button.
Preset Multiview/Video Wall Layout
Preset  1-1 ~ 2-2 (6 layouts on Multiview mode) or 1-1 ~
2-3 (7 layouts on Video Wall mode).
Example: Preset 2nd layout on Multiview mode
1. Press PRESET button.
2. Press number key 1-2 to select the 2nd layout.
Select Default EDID
DEFAULT EDID  1-1 ~ 1-4 (input 1~4) 2-1 ~ 2-4 (1~4
default EDID) TAKE.
Example: Default EDID 2 Input 3
1. Press DEFAULT EDID button.
2. Press number key 1-3 to select Input 3.
3. Press number key 2-2 to select default EDID 2.
4. Press TAKE button.
Learn Display EDID
DISPLAY EDID  1-1 ~ 1-4 (input 1~4)  2-1 ~ 2-4 (output
1~4) TAKE.
Example: Learn Output 4 Input 3
1. Press DISPLAY EDID button.
2. Press number key 1-3 to select Input 3.
3. Press number key 2-4 to select Output 4.
4. Press TAKE button.
*Default EDID
1. 4k@60 2ch (Device default EDID)
2. 4k@30 7.1ch
3. 1080p60 2ch
4. 1080p60 7.1ch

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2.3. Software Control
2.3.1. Software Download
Please go to www.siig.com and search CE-H27Q11-S1 to nd the product page, and
then click Downloads page, then you can see the control software.
2.3.2. System Requirement
OS Information: MS Win 7/8.1/10/11
Baud Rates: 115200
Software Size: 1 MB
Minimum RAM Requirement: 256 MB
Use USB-A to Micro USB cable to connect to PC.
# Control Function
1 COM Port COM Port Selection
2 OPEN Connect to Device
3 CLOSE Disconnect to Device
4 Device Mode Select Mode

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2.3.3. Matrix Mode
# Control Function
1 I/O Port • Switch the input for each output.
• Click Mute to turn on or off the output 1~4 video.
2 Audio Control
• Select audio source by using drop-down list and then
click Fixed to x the selected audio source on HDMI
output 1~4.
• Click Mute to turn on or off the output 1~4 audio.
* Limitation: When switching the audio source to S/PDIF,
stereo 3.5mm will stop output.
3 Output Resolution Select output 1~4 resolution by using drop-down list.
4 Update Refresh device status.

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2.3.4. Multiview Mode
# Control Function
1 Mixer Layout • Select different layout.
2 Audio Control
• Select audio source by using drop-down list and then
click Mute to turn on or off the audio.
* Limitation: When switching the audio source to S/PDIF,
stereo 3.5mm will stop output.
3 Output Resolution Select all outputs resolution by using drop-down list.
4 Update Refresh device status.

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2.3.5. Video Wall Mode

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# Control Function
1 Video Wall Display Select input and layout.
2
User Dene
(Only support 2x2
layout)
User can click Output 1~4 to choose which output
window to adjust. Then user can view the screen status
and control the position of TV output through the
windows.
User also can adjust the output position by setting
coordinate. Different colors of window representing
different output TVs. Besides, user can click the set
button to save the conguration to user dene layout for
future usage.
3 Audio Control
Select audio source by using drop-down list and then click
Mute to turn on or off the audio.
* Limitation: When switching the audio source to S/PDIF,
stereo 3.5mm will stop output.
4 Output Resolution Select all outputs resolution by using drop-down list.
5 Update Refresh device status.

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2.3.6. EDID
# Control Function
1 EDID Select EDID by using drop-down list to HDMI input 1~4.
2User Dene EDID
Use drop-down list to select User Dene 1~4.
• Load: Select the EDID le from computer.
• Apply: Load EDID File to selected User Dene 1~4.

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2.3.7. System
# Control Function
1 Firmware Version Get FW & SW version.
2 HDCP Control
Select output 1~4 HDCP setting.
• Follow: HDCP follow the source.
• Always 1.4: HDCP is always 1.4
• Always 2.2: HDCP is always 2.0
3 Factory Reset To do factory default reset.
4 Network (Reserved)

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3. EDID Learning
The EDID learning function is only necessary whenever you encounter any display on
the HDMI output port that cannot play audio and video properly.
Because the HDMI source devices and displays may have various level of capability in
playing audio and video, the general principle is that the source device will output the
lowest standards in audio format and video resolutions to be commonly acceptable
among all HDMI displays. In this case, a 720p stereo HDMI signal output would be
probably the safest choice. Nevertheless, the user can force the matrix to learn the
EDID of the lowest capable HDMI display among others to make sure all displays are
capable to play the HDMI signals normally.
There are four embedded default EDID:
1. 4k@60 2ch (Device default EDID)
2. 4k@30 7.1ch
3. 1080p60 2ch
4. 1080p60 7.1ch

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4. Q & A
Q 1. When I play the same content upon multi-displays, why only the TV
equipped with amplier can have digital audio, and the others don’t
have digital audio, even no stereo?
• Due to the limitation of HDMI, the source only can choose one video and
one audio format to play, which can be either 1080p and digital audio or
1080p and stereo audio. It means when the user sets the matrix at 1080p
and digital audio, the source will only play the content under this format.
Therefore, if the display cannot decode digital audio, there is denitely no
audio.

3 Year Warranty
SIIG, Inc. offers a 3-year manufacturer warranty
with this product. This warranty covers the
original purchaser and guarantees the product
to be free of any defects in materials or
workmanship for three (3) years from the date of
purchase of the product.
SIIG, Inc. will, at our discretion, repair or replace
(with an identical product or product having
similar features and functionality) the product if
defective in materials or workmanship.
You do not have to complete any registration with
SIIG, Inc. to obtain warranty service. However,
you must provide SIIG, Inc. proof of purchase as
the original purchaser in order to be eligible for
this warranty.
The customer is responsible for the shipping cost
to SIIG, Inc., but SIIG Inc. will pay the return
postage.
SIIG, Inc. shall not be liable for any incidental
or consequential damages caused by the breach
of any express, implied or statutory warranty or
condition.
This warranty gives you specic legal rights,
and you may also have other rights which vary
from state to state. The above limitations may
be inapplicable if in conict with the laws of a
particular jurisdiction.
About SIIG
Since 1985, SIIG Inc. has led the way in creating
IT and AV connectivity solutions you can trust.
Built on core values of professional integrity
with customer satisfaction as the focus point,
our company is committed to providing top-
notch service, support, and product solutions
that elevate your AV and IT user experience. As
our 30+ year legacy continues, our team will
diligently contribute insights and add unique value
to various industry markets on how people can
better connect with technology.
To send us a message, go to https://www.siig.
com/contact-us
For Technical Support and RMA, go to https://
www.siig.com/support to submit your request.
Headquarters
SIIG, Inc.
31038 Huntwood Ave, Hayward, CA 94544, USA
Phone: [phone]
Business Hours: M-F 8:00AM-5:00PM PT
Sales Support
Tel: [phone] & press 1
Email: [email protected]
SIIG Support
Tel: [phone] & press 3
Email: [email protected]
Our LIVE phone support hours are listed below in
PST Monday-Friday:
• 10am - 12noon
• 2pm - 4pm
RMA Support
Tel: [phone] & press 2
Email: [email protected]