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Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at
www.siig.com and click Support for the new drivers and solutions. Answers to your
questions could be just a few clicks away. You can also submit questions online and a
technicalsupport analyst will promptly respond.
SIIG offers a 3-year manufacturer warranty with this product. This warranty covers the
original purchaser and guarantees the product to be free of any defects in materials or
workmanship for three (3) years from the date of purchase of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having
similarfeaturesandfunctionality) the product if defective inmaterialsorworkmanship. This
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Please see our web site for more warranty details.
Ifyou encounter any problems with thisproduct, please follow the procedures below.
A)If it is within the store's return policy period,pleasereturnthe product to the store where
youpurchasedfrom.
B)Ifyourpurchasehas passed the store's return policy period, please follow the steps below
to have the product repaired or replaced.
Step 1: Submit your RMA request.
Gotowww.siig.com, click Support,thenREQUEST APRODUCTREPLACEMENT
to submit a request to SIIG RMA or fax a request to 510-657-5962. Your RMA request
willbeprocessed,iftheproductisdetermined to be defective, an RMAnumber willbe
issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All accessories that came with the
original package must be included.
• Clearly write your RMA number on the top of the returned package. SIIG will
refuseto accept any shipping package, andwillnot be responsible for a product
returnedwithout an RMA number posted on the outside oftheshippingcarton.
• You are responsible for the cost of shipping to SIIG. Ship the product to the
followingaddress:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via Ground in the U.S. and
International Economy outside of the U.S. at no cost to the customer.
