SMART Board SB800ix2 User manual

SMARTBoard® 800ix2
interactive whiteboard systems
CONFIGURATION AND USER’S GUIDE
FOR MODELS SB800ix2 AND SB800ix2-SMP

smarttech.com/kb/170340
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Trademark notice
SMARTBoard, SMARTNotebook, SMARTMeetingPro, SMARTGoWire, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered
trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows and InternetExplorer are either registered trademarks or trademarks of
Microsoft Corporation in the U.S. and/or other countries. Blu-ray is a trademark of the Blu-ray Disc Association. All other third-party product and company names may be
trademarks of their respective owners.
Copyright notice
© 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
08/2015

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Important information
Before you install and use your SMARTBoard interactive whiteboard system, read and understand
the safety warnings and precautions in this user’s guide and the included important information
document. These safety warnings and precautions describe the safe and correct operation of your
interactive whiteboard system and its accessories, helping you to prevent injuries and equipment
damage. Ensure that your interactive whiteboard system is always being used correctly.
In this document, “interactive whiteboard system” refers to the following:
lSMARTBoard 800 series interactive whiteboard
lSMARTUX80 projector
lAccessories and optional equipment
The projector included with your system is designed to work only with certain SMARTBoard
interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for
more information.
Safety warnings, cautions and important
information
Installation
WARNING
lFailure to follow the installation instructions shipped with your SMART product could result in
personal injury and damage to the product.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lTwo people are required to mount your SMART product because it may be too heavy for one
person to safely maneuver.
When you lift your interactive whiteboard, you and your assistant should stand on either side
of the screen, supporting its weight at the bottom while balancing the top with your other
hands.

IMPORTANT INFORMATION
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lWhen mounting the projector boom on a framed or hollow wall, attach the mounting bracket to
a stud to safely support the projector’s weight. If you use only drywall anchors, the drywall can
fail, resulting in possible personal injury, and damage to the product which may not be covered
by your warranty.
lDo not leave cables on the floor where they can be a tripping hazard. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable
management strip of a contrasting color. Handle cables carefully and avoid excessive
bending.
CAUTION
lDo not operate this unit immediately after moving it from a cold location to a warm location.
When the unit is exposed to such a change in temperature, moisture can condense on the lens
and crucial internal parts. Allow the system to stabilize to room temperature before operation
to prevent possible damage to the unit.
lDo not place the unit in hot locations, such as near heating equipment. Doing so could cause a
malfunction and shorten the life of the projector.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lDo not place your SMART product in direct sunlight or near any appliance that generates a
strong magnetic field.
lIf you need to lean the interactive whiteboard against a wall before you mount it, make sure it
remains in an upright position, resting on the pen tray brackets, which can sustain the weight
of the interactive whiteboard.
Do not rest the interactive whiteboard on its side or on the top of the frame.
lYou must connect the USB cable that came with your SMARTBoard interactive whiteboard to
a computer that has a USB compliant interface and that bears the USB logo. In addition, the
USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and
CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to
the SMARTBoard interactive whiteboard.
IMPORTANT

IMPORTANT INFORMATION
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lThe SMARTBoard 885ix2 and 885ix2-SMP interactive whiteboard system textless
installation guide is also available online (smarttech.com/kb/170341).
lThe SMARTBoard 880i6 and 885i6 interactive whiteboard system textless installation guide
is also available online (smarttech.com/kb/170499).
lMake sure an electrical socket is near your SMART product and remains easily accessible
during use.
lUsing your SMART product near a TV or radio could cause interference to the images or
sound. If this happens, move the TV or radio away from the projector.
Operation
WARNING
lIf you are using an external audio system, use only the power supply included with that
product. Using the wrong power supply might create a safety hazard or damage the
equipment. If in doubt, refer to the specification sheet for your product to verify the power
supply type.
lDo not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard interactive
whiteboard.
Do not climb on, hang from or suspend objects from the projector boom.
Climbing on the interactive whiteboard or projector boom could result in personal
injury or product damage.
lTo prevent injury or product and property damage, use only the mounting hardware
supplied with your SMARTBoard 800 series interactive whiteboard when you install your
product on drywall. The mounting hardware provided with other interactive whiteboards may
not be strong enough to support the weight of SMARTBoard 800 series interactive
whiteboards.
CAUTION
lDo not block the projector’s ventilation slots and openings.
lIf dust or small items prevent pen tray buttons from being pressed or cause constant button
contact, remove the obstructions carefully.
IMPORTANT
lIf you have peripheral devices that do not use a 3.5 mm phone jack audio in/out, a DB15 VGA
video input connector or an HDMI® video connector, or that do not use a 4-pin power mini-DIN

IMPORTANT INFORMATION
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output connector to provide power to other SMARTproducts, you may need to purchase third-
party adapters.
lKeep your remote control in a safe place because there is no other way to access menu
options.
lDo not disconnect cables from the ECP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.
lDisconnect the product from its power source when it’s not used for a long period.
Other precautions
If you own a SMARTproduct other than a SMARTBoard interactive whiteboard system, refer to the
installation manual for your product for relevant warnings and maintenance instructions.
Environmental requirements
Before you install your SMARTBoard interactive whiteboard system, review the following
environmental requirements.
Environmental
requirement
Parameter
Operating temperature l41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)
l41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)
Storage temperature l-4°F to 122°F (-20°C to 50°C)
Humidity l5% to 95% storage relative humidity, non-condensing
5% to 85% operating relative humidity, non-condensing
Water and fluid
resistance
lIntended for indoor use only. Doesn’t meet any salt-spray or water
ingress requirements.
lDon’t pour or spray liquids directly onto your interactive whiteboard,
the projector or any of its sub-components.
Dust lIntended for use in office and classroom environments. Not for
industrial use where heavy dust and pollutants can cause
malfunctions or impaired operation. Periodic cleaning is required in
areas with heavier dust. See Cleaning the projector on page21 for
information on cleaning the SMARTUX80 projector.

IMPORTANT INFORMATION
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Environmental
requirement
Parameter
Electrostatic discharge
(ESD)
lEN61000-4-2 severity level 4 for direct and indirect ESD
lNo malfunction or damage up to 8kV (both polarities) with a 330ohm,
150 pF probe (air discharge)
lUnmated connectors meet no malfunction or damage up to 4kV (both
polarities) for direct (contact) discharge
Cables lAll SMARTBoard interactive whiteboard system cables should be
shielded to prevent potential accidents and degraded video and audio
quality.
Conducted and radiated
emissions
lEN55022/CISPR 22, Class A

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Contents
Important information i
Safety warnings, cautions and important information i
Environmental requirements iv
Chapter 1: About your interactive whiteboard system 1
SMARTBoard 800ix2 interactive whiteboard system features 2
Included accessories 5
Chapter 2: Installing your interactive whiteboard system 7
Choosing a location 7
Choosing a height 8
Routing the cables 9
Installing SMART software 9
Setting up the projector image 9
Integrating your system with peripheral devices 12
Chapter 3: Using your interactive whiteboard system 13
Using your projector 13
Using your interactive whiteboard 15
Using the Extended Control Panel (ECP) 15
Using the SMARTGoWire cable 17
Chapter 4: Maintaining your interactive whiteboard system 19
Maintaining your interactive whiteboard 19
Cleaning the projector 21
Focusing and adjusting the projector image 21
Removing and replacing the projector lamp module 21
Resetting the lamp hours 23
Replacing the remote control battery 24
Chapter 5: Troubleshooting your interactive whiteboard system 25
Before you start 26
Determining your interactive whiteboard system’s status 29
Resolving interactive whiteboard issues 30
Resolving projector issues 32
Resolving audio issues 37
Resolving network communication issues 38
Resolving ECP issues 39
Accessing the service menu 39

CONTENTS
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Transporting your interactive whiteboard system 40
Appendix A: Remotely managing your system through a network interface 41
Web page management 41
Simple Network Management Protocol (SNMP) 49
Crestron® RoomView® 49
Appendix B: Remotely managing your system through an RS-232 serial interface 51
Connecting your room control system to the SMARTUX80 projector 52
Projector programming commands 53
Appendix C: Adjusting projector settings 67
Appendix D: Integrating other devices 75
Video format 75
Connecting peripheral sources and outputs 78
Appendix E: Remote control code definitions 81
Appendix F: Hardware environmental compliance 83
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and
BatteryDirectives) 83
Batteries 83
Mercury 83
More information 83
Index 85