Smart Technologies SMART Board X800 Series User manual

PLEASE THINK BEFORE YOU PRINT
SMART Board™ X800
Series Interactive
Whiteboard
User’s Guide

Product registration
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Keep the following information available in case you need to contact
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Serial number: ___________________________________________________
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FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Trademark notice
SMART Board, DViT, SMART Notebook, SMART Ink, smarttech, the SMART logo and all SMART taglines are trademarks
or registered trademarks of SMART Technologies ULC in the U.S. and/orother countries. Microsoft, Excel, PowerPoint and
Windows are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac is
a registered trademark of Apple, Inc. All other third-party product and company names may be trademarks of their
respective owners.
Copyright notice
© 2011–2011 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written
consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.
Portions of the software that ships with this product are copyrighted by Intel Corporation.
Patent No. US5448263; US6141000; US6337681; US6421042; US6563491; US6674424; US6747636; US6760009;
US6803906; US6829372; US6919880; US6954197; US7184030; US7236162; US7289113; US7342574; US7379622;
US7411575; US7532206; US7619617; US7626577; US7643006; US7692625; CA2058219; CA2386094; EP1297488;
EP1739528; JP4033582; JP4052498; JP4057200; ZL0181236.0; DE60124549. Other patents pending. 02/2011.

Important information
Before you install and use your SMART Board™ X800 series interactive whiteboard,
read the following warnings carefully. Failure to read the warnings below, or to follow
the installation instructions included with your SMART product could result in personal
injury or product damage.
NOTE
In this document, the term “interactive whiteboard” refers to your interactive
whiteboard and its accessories and options.
WARNINGS
• Ensure that any cables extending across the floor to your SMART product are
properly fastened together and marked to avoid a trip hazard.
• To reduce the risk of fire or electric shock, do not expose your SMART product
to rain or moisture.
• Refer to the safety warnings and precautions published by the projector
manufacturer. Do not stare (or allow children to stare) directly into the
projector’s beam of light.
• Do not touch (or allow children to touch) your projector because it can
become extremely hot during normal operation.
• Do not stand (or allow children to stand) on a chair to touch the surface of
your SMART product. Instead, safely fix the product at the appropriate height
on a wall or use a SMART height-adjustable floor stand.
• Do not climb (or allow children to climb) on a wall- or stand-
supported SMART Board interactive whiteboard.
• Two people are required to safely mount your interactive
whiteboard because it is too heavy for one person to safely
maneuver. When you and your assistant lift your interactive whiteboard,
support its weight at the bottom, avoiding the corner cameras, and balance
the top with your other hands.

ii | IMPORTANT INFORMATION
• To prevent injury or product and property damage, use only the mounting
hardware supplied with your SMART Board X800 series interactive
whiteboard when you install your product on drywall. The mounting hardware
provided with other interactive whiteboards may not be strong enough to
support the weight of SMART Board X800 series interactive whiteboards.
• Use two wall-mounting brackets to install SMART Board interactive
whiteboards with a diagonal width of 87" (221 cm) or more.
• For operating safety and to prevent damage to your interactive whiteboard,
connect its USB connector, or SMART connection extenders, only to a
computer that has a USB compliant interface and that bears the USB logo. In
addition, the USB source computer must be compliant with CSA/UL/EN
60950 and bear the CE mark and CSA and/or UL mark(s) for CSA/UL 60950.
• To prevent injury or product damage as a result of tipping, mount your
interactive whiteboard only on a floor stand that is certified for use with
SMART Board X800 series interactive whiteboards, such as the SMART
FS670 Mobile Floor Stand or SMART HAWM FS-UX Mobile Floor Stand. Do
not modify your interactive whiteboard or your floor stand to make them
compatible.
• Move a floor stand-supported SMART Board interactive whiteboard with care.
Sudden stops, excessive force and uneven surfaces may cause the product
to overturn.
CAUTIONS
• If you need to lean your interactive whiteboard against a wall, make sure that
it remains in an upright position, resting on its pen tray brackets, which are
designed to sustain your interactive whiteboard’s weight. Do not rest your
interactive whiteboard on its side, on the top of its frame or on the corners of
the frame where the cameras are located.
• Do not add any extra weight or excessive pressure to a wall-mounted
interactive whiteboard or its pen tray. SMART designed the brackets to
support only the weight of your interactive whiteboard and its accessories
during normal use.
• There are no user-serviceable parts inside the pen tray. Only qualified
personnel should disassemble the pen tray’s printed circuit boards, using
proper electrostatic discharge (ESD) protection.
• When transporting your SMART Board interactive whiteboard, repack it with
as much of the original packaging as possible. This packaging was designed
with optimal shock and vibration protection.
• Do not use compressed air to clean the interactive whiteboard’s cameras
because the force of the air could damage them.

iii | IMPORTANT INFORMATION
• Do not allow cleaner to flow onto the reflective strips at the edges of the
interactive whiteboard’s frame, or into the pen tray slots.
• Do not set up and use your interactive whiteboard in an area with excessive
levels of dust, humidity or smoke.
• If your SMART Board interactive whiteboard requires replacement parts,
make sure that the service technician uses replacement parts specified by
SMART Technologies or parts with the same characteristics as the original.
Other precautions
If you own a SMART product other than a SMART Board X800 series interactive
whiteboard, refer to the installation manual for your product for relevant warnings and
maintenance instructions.

iv | IMPORTANT INFORMATION

Contents
Important information.....................................................................................................i
1About your SMART Board X800 series interactive whiteboard............................. 1
Features.......................................................................................................... 2
Understanding how your SMART Board interactive whiteboard works.......... 4
Included parts and accessories...................................................................... 5
Optional accessories ...................................................................................... 5
2Installing and securing your SMART Board interactive whiteboard ...................... 7
Environmental requirements........................................................................... 7
Installing your SMART Board interactive whiteboard ..................................... 8
Securing the pen tray and interactive whiteboard......................................... 10
3Connecting your interactive whiteboard to your computer.................................. 11
Connecting the USB cable............................................................................ 11
Installing SMART Product Drivers................................................................ 12
Configuring your computer settings.............................................................. 13
Calibrating your interactive whiteboard......................................................... 14
Orienting your interactive whiteboard........................................................... 15
Connecting a guest laptop............................................................................ 17
4Using and maintaining your SMART Board interactive whiteboard .................... 19
Getting started.............................................................................................. 19
Using the pen tray......................................................................................... 22
Using Ink Aware............................................................................................ 23
Updating SMART software........................................................................... 23
Writing, selecting and erasing using object awareness................................ 24
Using gestures.............................................................................................. 24

vi | CONTENTS
Tips for trouble-free performance................................................................. 29
Keeping the writing surface clean................................................................. 30
Troubleshooting your SMART Board interactive whiteboard .............................. 31
Adjusting the projected image ...................................................................... 31
Resetting your interactive whiteboard........................................................... 32
Using the Connection Wizard....................................................................... 32
Troubleshooting tips ..................................................................................... 33
Troubleshooting using the Ready light ......................................................... 35
Troubleshooting using SMART Board Diagnostics....................................... 41
Finding more information.............................................................................. 42
Contacting SMART Technical Support......................................................... 43
Transporting your interactive whiteboard...................................................... 43
Removing the pen tray.................................................................................. 44
AHardware environmental compliance.................................................................. 45
Waste Electrical and Electronic Equipment regulations (WEEE Directive) .. 45
Restriction of Certain Hazardous Substances (RoHS Directive).................. 45
Packaging..................................................................................................... 45
China’s Electronic Information Products regulations.................................... 46
U.S. Consumer Product Safety Improvement Act ........................................ 46
BCustomer support................................................................................................ 47
Online Information and Support.................................................................... 47
Training......................................................................................................... 47
Technical Support......................................................................................... 47
Shipping and Repair Status.......................................................................... 47
Index ................................................................................................................... 49

Chapter 1
About your SMART Board
X800 series interactive
whiteboard
Your SMART Board X800 series interactive whiteboard is the most advanced and
intuitive touch sensitive, front projection interactive whiteboard in the world, featuring
SMART’s proprietary DViT™ (Digital Vision Touch) technology. Its modular and
expandable hardware and software architecture enables you to do everything you can
do at your computer—open and close applications, conference with others, create
new documents or edit existing ones, visit websites, play and manipulate video clips
and more—just by touching the interactive surface. Two users can also draw on the
interactive surface at the same time, and you can use an array of gestures within
applications.
You can also write over any application in digital ink using a pen tray pen or your
finger, and then save these notes for future reference and distribution.
In this chapter
Refer to these topics to learn more about your SMART Board X800 series interactive
whiteboard and for information about product parts and accessories.
Features................................................................................................. page 2
Understanding how your SMART Board interactive
whiteboard works................................................................................... page 4
Included parts and accessories............................................................. page 5

2 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Features
Your SMART Board X800 series interactive whiteboard
includes the familiar features of other SMART Board
interactive whiteboard series. In addition, it features the
ability for two users to draw simultaneously over the
entire interactive surface, enabling improved
collaboration. The X800 series also features a modular
pen tray design that makes it easy to add accessories.
The following models are available:
• SBX880 and SBX880-MP—77" (195.6 cm) diagonal
• SBX885 and SBX885-MP—87" (221 cm) diagonal
Refer to the product specification sheets for specific product dimensions.
Your SMART Board X800 series interactive whiteboard
Use the illustration below to familiarize yourself with the components of your
interactive whiteboard.
Pen color
buttons
Pen tray buttons
and indicators
Cameras
Interactive
surface
Pen tray
Cameras
Eraser slot
Pen slot
Pen slot
Pen tray
Power
module
Keyboard
button Right-click button

3 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Feature highlights
Software
To use all the features of your interactive whiteboard described in this guide, go to
smarttech.com/downloads and ensure that you have the lastest version of SMART
software and SMART Product Drivers installed on your computer.
Dual sketch capabilities
Two people can each pick up a pen and draw on the interactive surface at the same
time, providing a higher degree of interactivity.
SMART Ink™
The SMART Ink feature smoothes out the appearance of the digital ink, which
improves the legibility of your handwriting as you write over applications, websites and
videos. The ink becomes an object that you can move and manipulate.
Touch and gestures
You can perform mouse functions with your finger, and write and erase digital ink with
a pen tray pen or the eraser. The object awareness feature enables you to pick up a
pen, and then write, select or erase without replacing the pen.
Pen tray
The SMART Board X800 series interactive whiteboard features a modular pen tray
with an intuitive new design. As well as two pens and an eraser, pen tray buttons
activate the pen’s color, the on-screen keyboard, right-click, Orientation and Help
functions.
Durable surface and dry erase
The hard-coated surface is scratch resistant, optimized for projection, compatible
with dry-erase markers and easily cleaned.
Wall-mount bracket
Wall mount brackets enable you to install your SMART Board interactive whiteboard
simply and securely.
Cables
Connect your SMART Board interactive whiteboard to your computer with the
included, standard USB cable, and to a wall outlet with the included power supply.
Security cable lock
Lock your interactive whiteboard with a security cable (not included) to help safeguard
it from theft.

4 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Understanding how your SMART Board
interactive whiteboard works
Your interactive whiteboard functions as an input device for your computer, just like a
mouse, enabling you to work in any application on your computer from your interactive
whiteboard.
When you touch your interactive whiteboard’s surface, the four cameras located in the
interactive whiteboard’s corners detect the contact’s horizontal and vertical (or x,y)
coordinates. Your computer interprets these coordinates and moves the pointer to the
corresponding location on the interactive whiteboard’s surface.
Other components
Using your interactive whiteboard requires
two additional components: a computer and
a digital projector.
These components work together as follows:
• Your computer runs an application and
sends the image to your projector.
• Your projector casts the image onto your
interactive whiteboard.
• Your interactive whiteboard acts both as your computer’s monitor and its input
devices, that is, its mouse and keyboard, enabling you to control any application
by touching the interactive surface.
When you install SMART Product Drivers on your computer, the touch of your finger
on the interactive surface becomes a mouse click, enabling you to control your
computer from your interactive whiteboard. When you use a pen from the pen tray, the
system detects which tool you’re using. SMART Product Drivers then interacts with
the computer’s mouse driver to change the pointer to a colored pen, enabling you to
write in digital ink on your desktop or any open application. When you use the eraser,
you can erase the digital ink. You can even use your finger on the interactive
whiteboard’s surface without returning the pen tray tools—automatic object
awareness determines the tool you’re using on the interactive surface. You can also
save your notes to a .notebook file, or directly into any Ink Aware application.

5 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Included parts and accessories
Your SMART Board X800 series interactive whiteboard includes the following
accessories.
Pens
There are two pens included with your interactive whiteboard. Pick up a pen and press
one of the four color buttons on the pen tray (black, red, green or blue) to change the
color of digital ink you write with on the interactive whiteboard.
Eraser
The eraser is rectangular like a traditional chalkboard
eraser.
SMART Board interactive whiteboard wall-mounting kit
The 32" (81.3 cm) wall-mount bracket comes with five screws and toggle bolts,
enabling you to wall-mount your interactive whiteboard simply and securely. Model
SBX885 comes with two wall-mounting kits.
SMART USB cable
A 16' 5" (5 m) USB cable enables you to connect your
SMART Board X800 series interactive whiteboard to a
USB receptacle on your computer.
Power supply
The SMART Board X800 series interactive whiteboard receives power from a wall
outlet through the included country-specific power supply and cable.
Optional accessories
You can add a variety of optional accessories to your SMART Board X800 series to
best meet your specific needs. You can purchase these items when you order your
interactive whiteboard, or later from your authorized SMART reseller. For more
information about accessories, go to the SMART Board interactive whiteboard
accessories page.

6 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD

Chapter 2
Installing and securing your
SMART Board interactive
whiteboard
In this chapter
Refer to these topics for information about mounting your SMART Board X800 series
interactive whiteboard on a floor stand or on a wall.
Environmental requirements.................................................................. page 7
Installing your SMART Board interactive whiteboard ............................ page 8
Securing the pen tray and interactive whiteboard................................ page 10
Environmental requirements
Before installing your interactive whiteboard, review the following environmental
requirements.
Environmental
requirement Parameter
Operating temperature 41°F to 95°F (5°C to 35°C)
Storage temperature -40°F to 120°F (-40°C to 50°C)
Humidity 5% to 80% relative humidity, non-condensing
Water and fluid
resistance • Intended for indoor use only. Doesn’t meet any salt-spray or water ingress requirements.
• Don’t pour or spray liquids directly onto the interactive
whiteboard or any of its sub-components. These liquids
might get into areas where they could damage sensitive
electronic components. Refer to page 30 for detailed
instructions on cleaning your interactive whiteboard.

8 | CHAPTER 2 – INSTALLING AND SECURING YOUR SMART BOARD
INTERACTIVE WHITEBOARD
Installing your SMART Board interactive
whiteboard
Follow the procedure outlined in the installation document included in your interactive
whiteboard’s box to install your interactive whiteboard. If you purchased a floor stand,
wall-mount or an interactive whiteboard system that includes a projector or other
components, refer to the installation documents included with these components.
The optimal mounting height is 77" (196 cm) from the floor to the center of the
installation brackets. However, consider the general height of your user community
when you choose a location for wall-mounting your interactive whiteboard. If you
mount your interactive whiteboard too low, it might force tall people to bend over
uncomfortably. If it’s too high, other people might need to reach up too far. Also
remember to leave enough room on either side of the interactive whiteboard so that
you can stand beside it.
WARNINGS
• Two people are required to safely mount your interactive whiteboard because
it is too heavy for one person to safely maneuver. When you and your
assistant lift your interactive whiteboard, support its weight at the bottom,
avoiding the corner cameras, and balance the top with your other hands.
• The weight of the interactive whiteboard is approximately 52 lb. (23.7 kg) for
the SBX880 model and 61 lb. (27.5 kg) for the SBX885 model. Check your
local building codes to ensure that your wall can support this weight, and use
appropriate mounting hardware for your wall type.
Dust • Moderate dust. Intended for use in office and classroom
environments. Not for industrial use where heavy dust
and pollutants can cause malfunctions or impaired
operation.
• Designed for pollution degree 1 (P1) as per EN61558-1,
which is defined as “No pollution or only dry
non-conductive pollution.”
Conducted and
radiated emissions EN55022/CISPR 22, Class A
Environmental
requirement Parameter

9 | CHAPTER 2 – INSTALLING AND SECURING YOUR SMART BOARD
INTERACTIVE WHITEBOARD
CAUTIONS
• If you need to lean your interactive whiteboard against a wall before you
mount it, make sure that it remains in an upright position, resting on its pen
tray brackets, which are designed to sustain your interactive whiteboard’s
weight.
• Do not rest your interactive whiteboard on its side or on the top of its frame, or
on the corners where the cameras are located.
Installation Tips
• Ensure the bottom of the pen tray is unobstructed at all times, because you
will need to access it if the interactive whiteboard requires service.
• Install your interactive whiteboard on a flat, plumb wall.
• If you’re installing the interactive whiteboard on drywall, use all the toggle
bolts supplied. If one of the bracket holes aligns with a wall stud, use
appropriate hardware in that hole instead of a toggle bolt.
• Ensure that the power cord is connected to the correct receptacle in the pen
tray, as shown below.
Replacing a SMART Board interactive whiteboard on drywall
If you’re replacing a SMART Board 500 or 600 series interactive whiteboard with the
heavier X800 series on drywall, you must remove the wall-mount bracket and
mounting hardware, and then install all the mounting hardware and brackets supplied
with your X800 series interactive whiteboard instead.
CAUTION
To help ensure your interactive whiteboard is mounted correctly, make sure the
color of the wall-mount hanger on the back of the interactive whiteboard and the
wall-mount bracket are the same.
Power cord receptacle

10 | CHAPTER 2 – INSTALLING AND SECURING YOUR SMART BOARD
INTERACTIVE WHITEBOARD
Securing the pen tray and interactive
whiteboard
Because your SMART Board interactive whiteboard’s pen tray is detachable, you
might want to safeguard it—and your interactive whiteboard—by anchoring it with a
security cable (not included). Underneath the pen tray, you’ll find a lock slot that
accommodates a security cable, such as a Kensington® lock.
IMPORTANT
Securing the pen tray can provide theft deterrence for your interactive whiteboard
because the screws that secure your interactive whiteboard to the wall are located
directly behind the pen tray, and cannot be removed without first detaching the
pen tray. In effect, when you secure the pen tray, you also secure your interactive
whiteboard if the security cable is tight.
To lock the pen tray
to your interactive
whiteboard
1. Loop your security cable behind the pen tray brackets before you secure them
to the wall.
2. Thread the lock end of the cable through the loop end of the cable.
3. Verify that the cable is tight enough that you can’t remove the pen tray while the
lock is in place, and then install the pen tray.
4. Insert the prong end of the security cable into the lock slot, and then complete
the pen tray installation by locking it.
Securing the pen tray to the pen tray brackets
Since you can remove the pen tray without tools, you might want to securely attach it
to its brackets. To do this, insert two No. 8/M4 screws (not included) into the holes
indicated by a lock symbol on the bottom of the pen tray.
Lock slot
Security screw holes

Chapter 3
Connecting your interactive
whiteboard to your computer
In this chapter
Refer to these topics for information about connecting your SMART Board X800
series interactive whiteboard to your computer.
Connecting the USB cable................................................................... page 11
Installing SMART Product Drivers....................................................... page 12
Configuring your computer settings..................................................... page 13
Calibrating your interactive whiteboard................................................ page 14
Orienting your interactive whiteboard.................................................. page 15
Connecting a guest laptop................................................................... page 17
Your interactive whiteboard will be touch sensitive after you install SMART Product
Drivers on your connected computer. Perform the brief calibration and user orientation
procedures (see page 15) to ensure the interactive whiteboard interprets the location
of your touch accurately.
Connecting the USB cable
Your SMART Board interactive whiteboard has a USB 2.0 interface that runs at
speeds of up to 12 Mbps. Your interactive whiteboard’s main USB connection is
located on the bottom of the pen tray. The connector is a USB Type-B receptacle. The
unit works with full-speed USB 2.0- and USB 1.1-compliant interfaces.
WARNING
For operating safety and to prevent damage to your interactive whiteboard,
connect its USB connector, or SMART connection extenders, only to a computer
that has a USB compliant interface and that bears the USB logo. In addition, the
USB source computer must be compliant with CSA/UL/EN 60950 and bear the
CE mark and CSA and/or UL marks for CSA/UL 60950.

12 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
COMPUTER
This location provides access to the USB receptacle without having to remove your
interactive whiteboard from the wall.
To connect
the USB cable 1. Connect one end of the included USB cable to a USB A receptacle on your computer.
2. Connect the other end of the USB cable to your interactive whiteboard’s USB
receptacle. Tuck the cable into the cable management slot on the bottom of the
pen tray to prevent a tripping hazard.
3. Turn on your computer.
4. Install SMART Product Drivers.
Installing SMART Product Drivers
After you install SMART Product Drivers on your computer, your SMART Board
interactive whiteboard’s surface will respond to the touch of your finger or a pen tray
pen. SMART Product Drivers includes the tools you need to control computer
applications with your finger or a pen, and to write over them in digital ink.
NOTE
If you don’t install SMART Product Drivers, interactive whiteboard tools such as
the pens and the eraser don’t work, but you can move the mouse pointer and
perform mouse functions by touching the interactive surface.
To install
SMART Product Drivers 1. Download the SMART Product Drivers .exe (Windows) or .dmg (Mac) file to your computer from the disc or link included with your interactive whiteboard or from
smarttech.com/downloads.
USB Type-B
receptacle