SMART Room System SRS-LYNC-XS Service manual

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SMARTRoomSystem™
for Microsoft®Lync®
ADMINISTRATOR’S GUIDE
FOR MODELS SRS-LYNC-XS, SRS-LYNC-S, SRS-LYNC-M, SRS-LYNC-M-DUAL, SRS-LYNC-LANDSRS-LYNC-XL
FEATURING SMARTBOARD®8055i-G5, 8070i-G4 AND 8084i-G4INTERACTIVE FLAT PANELS

smarttech.com/kb/170819
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Trademark notice
SMARTRoomSystem, SMARTBoard, SMARTMeetingPro, SMARTInk, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered
trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Lync, Outlook, PowerPoint and Office365 are either registered
trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel and vPro are trademarks or registered trademarks of Intel Corporation
or its subsidiaries in the U.S. and other countries. DameWare is a registered trademarks of SolarWinds Worldwide, LLC. VNC is a registered trademark of
RealVNC Ltd. in the U.S. and in other countries. “HDMI” and all associated logos are trademarks of HDMI Licensing, LLC. All other third-party product and company
names may be trademarks of their respective owners.
Copyright notice
© 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
01/2015

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Important information
WARNING
lFailure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
lEnsure your installation complies with local building and electrical codes.
lDo not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose your SMART product to rain or
moisture.
lIf your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
lEnsure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by your warranty.
lDo not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by your warranty.
lUseonly extension cords and outlets into which this product’s polarized plug can be fully
inserted.
lUse the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of
the power outlet and that comply with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.

IMPORTANT INFORMATION
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lDo not move or mount the interactive flat panel by connecting rope or wire to its handles.
Because the interactive flat panel is heavy, rope, wire or handle failure could lead to
personal injury.
lUse SMART supplied mounting hardware or hardware that is designed to properly support
the weight of your product.
lDisconnect all power cables for your interactive flat panel from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
oThe power cable or plug is damaged
oLiquid is spilled into the interactive flat panel
oObjects fall into the interactive flat panel
oThe interactive flat panel is dropped
oStructural damage such as cracking occurs
oThe interactive flat panel behaves unexpectedly when you follow operating
instructions

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Contents
Important information i
Chapter 1: Welcome 1
About this guide 2
About your room system 2
Resources for administrators 8
Resources for others 9
Chapter 2: Maintaining your room system 11
Recommended tools 12
Turning off your room system 13
Maintaining the interactive flat panels 13
Maintaining the console 20
Maintaining the camera 20
Maintaining the microphones 21
Maintaining the speakers 21
Checking your room system cable connections 21
Checking your room system installation 21
Removing and transporting your room system 22
Chapter 3: Maintaining software and firmware 23
Updating software and firmware 23
Enabling the Room PC View feature 24
Chapter 4: Remotely monitoring your roomsystem 25
Installing the LyncRoomSystem Administrative WebPortal 25
Using the LyncRoomSystem Administrative WebPortal 25
Chapter 5: Remotely managing your roomsystem 29
Configuring your room system 30
Remotely managing your room system 31
Security 33
Ports 34
Intel MEBx controls 35
References 38
Chapter 6: Troubleshooting 39
Resolving hardware issues 40
Resolving software issues 50
Testing your room system 52

CONTENTS
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Appendix A: Using the Lync Admin Console and SMARTSettings 55
Accessing the Lync Admin Console and SMARTSettings 55
Lync Admin Console controls 56
SMARTSettings controls 61
Appendix B: Using the interactive flat panel on-screen display menus 65
Using the SMARTBoard 8055i-G5 interactive flat panel on-screen display menu 65
Using the SMARTBoard 8070i-G4 interactive flat panel on-screen display menu 70
Using the SMARTBoard 8084i-G4 interactive flat panel on-screen display menu 77
Appendix C: Resetting the room system to factory defaults 87
Appendix D: Hardware environmental compliance 89
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and
BatteryDirectives) 89
Batteries 89
More information 89
Index 91

Chapter 1
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Chapter 1: Welcome
About this guide 2
About your room system 2
Features 2
Integration with Lync 2
Simple startup 2
Automatic sharing of video and audio 3
Collaboration 3
Presence detection 3
Components 3
SMARTBoard interactive flat panels 4
Lync appliance 4
Console 5
Camera 5
Table microphones and audio processor 5
Speakers 5
Video connection harness 5
SMARTRoomSystem USBBridge 6
Accessories 6
Additional table microphones 6
Wall stand kit 6
Comparing room sizes 7
Resources for administrators 8
Setup guide 8
Support center and knowledge base 8
Resources for others 9
Resources for decision makers 9
Resources for installers 9
Resources for users 10
This chapter introduces you to this guide and your SMARTRoomSystem™ for Microsoft®Lync®.

CHAPTER 1
WELCOME
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About this guide
This guide explains how to administer your SMARTRoomSystem. It includes the following
information:
lHow to maintain your room system’s hardware for years of use
lHow to remotely monitor and manage your room system
lHow to troubleshoot issues with your room system
This guide in intended for individuals who are responsible for administering room systems in their
organizations. Other documentation and resources are available for individuals who are
responsible for installing room systems and individuals who use room systems.
About your room system
Your room system features one or two SMARTBoard® interactive flat panels, a Lync appliance, a
tabletop console, a high-definition camera, microphones, speakers and cables for use with an
optional computer.
Using the installed Lync Room System software, users can start a meeting and connect with other
individuals or meeting rooms with a single tap on the console or the interactive flat panels. They
can write or draw on the interactive flat panels using the whiteboard feature, connect an optional
computer to share its screen and share files with connected individuals and meeting rooms in real
time.
Features
Your room system includes the following features.
Integration with Lync
The SMARTRoomSystem integrates with your organization’s existing Lync infrastructure, enabling
users to schedule meetings, remotely join meetings, and share MicrosoftPowerPoint® files using
the Lync client software already installed on their computers.
Simple startup
After the room system turns on, the console and the interactive flat panels show the meeting
room’s schedule, including when the meeting room is booked and when it’s available. Users can
start a scheduled meeting by pressing the meeting’s block in the schedule on either the console or
the interactive flat panels. Lync Room System software enables users to connect to remote
participants and shares video and audio.

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WELCOME
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Alternatively, users can start ad hoc meetings or whiteboard sessions with a single press of the
console or interactive flat panels.
Automatic sharing of video and audio
When users start or join meetings, the room system shares video and audio automatically without
requiring any manual setup on the users’ part. The room system’s high definition camera,
microphones and speakers facilitate communication during the meeting.
Collaboration
Using Lync Room System software’s whiteboard feature, users can write or draw notes on the
interactive flat panels, automatically sharing with remote participants. Users can also write or draw
over PowerPoint files attached to the scheduled meeting as well as connect their laptops or a
room computer to share and interact with the computers’ displays.
Presence detection
The interactive flat panels have presence detection sensors that can detect people up to 16' (5 m)
away. If the sensors detect people in the meeting room, the room system turns on. If the sensors
don’t detect people in the meeting room for a specified period of time, the room system enters
Standby mode.
Components
Your room system consists of the following major components:
Part no. Description Room sizes
SBID 8055i-G5 SMARTBoard 8055i-G5 interactive flat panel Extra small
Medium with dual panels (×2)
SBID 8070i-G4 SMARTBoard 8070i-G4 interactive flat panel Small
Large (×2)
SBID 8084i-G4 SMARTBoard 8084i-G4 interactive flat panel Medium
Extra large (×2)
AM70-L Lync appliance All
CP311 Console All
CAM301 Camera All
MIC500 Table microphones All
MIX500 Audio processor All
CSR500 Speakers All
1019403 Video connection harness All
SRS-USB Bridge SMARTRoomSystem USBBridge All

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WELCOME
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NOTES
lThis guide documents room systems with SMARTBoard 8055i-G5, 8070i-G4 and 8084i-G4
interactive flat panels. For information on room systems with SMARTBoard 8055i
interactive flat panels, see the SMARTRoomSystem for Lync setup and maintenance
guide (smarttech.com/kb/170450).
lOther, minor components are documented elsewhere in this guide.
SMARTBoard interactive flat panels
SMARTBoard interactive flat panels feature SMART’s proprietary
DViT® (DigitalVisionTouch) technology on a 16:9 LCD screen with
e-LED backlight. DViT technology enables users to do the
following:
lInteract with content by pressing it with their fingers
lWrite digital ink using their fingers or one of the provided pens
lErase digital ink using their fists, their palms or the provided
eraser
During a meeting, the interactive flat panels show video, shared PowerPoint files, and video input
from optionally connected computers. In addition, users can use the whiteboard feature to record
notes and share them with others.
For information on which interactive flat panel model is included with your room system and the
differences between these models, see Comparing room sizes on page7.
Lync appliance
The Lync appliance includes Lync Room System software as well as SMARTProductDrivers. Lync
Room System software enables users to start, join and facilitate meetings and connect with others
through your organization’s Lync infrastructure. SMARTProductDrivers enables the touch features
of the interactive flat panels and the operation of the all components in the room system.
In room systems with SMARTBoard 8055i-G5 interactive flat panels, the Lync appliance is installed
in an enclosure mounted to the wall behind the left interactive flat panel.
In room systems with SMARTBoard 8070i-G4 and 8084i-G4 interactive flat panels, the Lync
appliance is installed in a slot on the bottom of the left interactive flat panel.