Snom 720 User manual

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© 2013 snom technology AG
V1.1.0
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User Guide
and the
Using the
with

2
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ......................................................5
Using the phone with snom UC Edition ......................................................................6
Brief introduction to input modes and navigation ...............................................................6
Entering numerals, letters, special characters, and symbols ...........................................6
Logon ....................................................................................................................................7
Using extension number and PIN ...........................................................................................7
Using SIP URI, domain\username, and password .............................................................7
Logoff ............................................................................................................................................8
Getting to know your phone ..........................................................................................9
Display layout ..............................................................................................................................9
Context-sensitive function keys ..............................................................................................9
Function keys ............................................................................................................................10
Call indicator ............................................................................................................................ 11
Message key ............................................................................................................................. 11
Rebooting the phone .............................................................................................................. 11
Changing your Presence status ..................................................................................12
Configuring presence and speed dial keys ..............................................................13
Presence keys .......................................................................................................................... 13
Using Presence function keys ........................................................................................ 13
Configuring Presence function keys for Contacts ..................................................... 13
Speed dial keys ....................................................................................................................... 14
Using speed dial keys ....................................................................................................... 14
Configuring speed dial keys ............................................................................................ 14
Boss/admin function ......................................................................................................15
Configuring the boss/admin function ................................................................................. 15
Boss ...................................................................................................................................... 15
Selecting the admin/delegate .............................................................................. 15
Putting your delegate on a function key ............................................................ 18
Admin/delegate .................................................................................................................. 19
Using the boss/admin function ............................................................................................ 20
Boss ...................................................................................................................................... 20
Admin/delegate .................................................................................................................. 20
One-touch reactivation of boss/admin function ............................................................... 22
Required setting ................................................................................................................. 22
Turning on call forwarding ................................................................................................ 22
Reactivating simultaneous ringing of boss/admin phones ....................................... 25

3
Calling Contacts and Address Book entries ...........................................................26
Looking up Contacts .............................................................................................................. 26
Address Book Search (ABS) ............................................................................................... 27
Transferring calls .............................................................................................................28
What are the different transfer procedures? .................................................................... 28
Attended transfer ............................................................................................................... 28
Unattended (blind) transfer ........................................................................................... 28
Safe unattended/blind transfer ....................................................................................... 28
Transfer cheat sheet ............................................................................................................... 29
Attended transfer ..................................................................................................................... 30
Transferring calls to manually dialed numbers - attended ........................................ 30
Transferring calls to Presence keys - attended ........................................................... 31
Transferring calls to speed dial numbers - attended ................................................. 32
Transferring calls to Contacts - attended .................................................................... 33
Transferring calls to Directory lookup - attended ....................................................... 34
Unattended transfer ................................................................................................................ 35
Transferring calls to manually dialed numbers - unattended ................................... 35
Transferring calls to Presence keys - unattended ...................................................... 36
Transferring calls to speed dial numbers - unattended ............................................ 37
Transferring calls to Contacts - unattended ................................................................ 38
Transferring calls to Directory lookup - unattended ................................................... 39
Safe transfer ............................................................................................................................. 40
Transferring calls to manually dialed numbers safely ................................................ 40
Transferring calls to Presence keys safely ................................................................... 41
Transferring calls to speed dial numbers safely .......................................................... 42
Transferring calls to Contacts safely ............................................................................. 43
Transferring calls to Directory lookups safely .............................................................. 44
Transferring calls directly to Voicemail ............................................................................... 45
Parking calls and retrieving parked calls .................................................................46
Parking calls ............................................................................................................................. 46
Retrieving calls ......................................................................................................................... 46
Unretrieved calls ringing back .............................................................................................. 47
Call history ........................................................................................................................48
Looking up missed, received, and dialed calls ................................................................. 48
Looking up parked calls ......................................................................................................... 49
Hold .....................................................................................................................................50
One call on hold ...................................................................................................................... 50
Holding multiple calls ............................................................................................................. 50

4
Conference - local conference on phone .................................................................52
Initiating a conference ............................................................................................................ 52
Conference screen navigation ............................................................................................. 52
Speaking to one participant in private ................................................................................ 52
Putting one participant on hold ............................................................................................ 53
Dropping a participant ........................................................................................................... 53
Adding a participant ............................................................................................................... 53
Putting the conference on hold ............................................................................................ 53
Terminating the conference ................................................................................................... 53
Call forwarding .................................................................................................................54
Turning call forwarding on ..................................................................................................... 54
Turning call forwarding off ..................................................................................................... 54
Settings menu ..................................................................................................................55

5
snom UC Edition and snom 720 Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2013 snom technology AG. All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
Microsoft®and LyncTM are the property of Microsoft Corporation. All other product names and names
of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL), provided they, in turn, make it available to everyone else with the
same licensing agreement. Please go to http://www.snom.com/en/support/download/gpl-quellcode/
for the original GPL license and the source code of components licensed under GPL and used in
snom products.

6
snom UC Edition and snom 720 Using the Phone with UC Edition
Using the phone with snom UC Edition
This guide describes the use of phones running snom UC Edition firmware version 8.8.2.12 with
Microsoft LyncTM. As long as the phone is connected to your network and the Lync server, it will use
the data in your Lync account, even when your computer is turned off or when you are not signed in to
Lync on your PC.
For more information on setting up and connecting the hardware and for any other information not
covered in this User Guide for UC Edition, please refer to the snom 720 User Manual which you can
download from snom's web page at www.snom.com.
Brief introduction to input modes and navigation
Directories, call lists,
contact list, favorites
Input modes:
123: Numerals
abc: Small letters
ABC: Capital letters
Deleting character to
the left of the cursor
Current input mode:
Next input mode:
Redialing
Moving cursor to the left
Move cursor to the right
:
:
Changing input mode:
The current input mode is indicated in the information line. Press the left function key underneath the
display to switch to the input mode indicated by the symbol directly above it in the function key line.
Text in Information Line
= current input mode
Press function key to switch to input mode
indicated by symbol in Function Key Line
123
abc
ABC
Entering numerals, letters, special characters, and symbols
When entering letters and special characters, pause briefly after each character until the cursor has
moved forward so that you won't write over the last character you entered. Pausing is not necessary
when entering numerals.
For more information, please refer to the snom 720 User Manual.

7
snom UC Edition and snom 720 Logging on and off
Logon
The data you need to log on depends on the setup of your network and on the Lync server. After
connecting the phone to your network, you will see a screen like the following:
Using extension number and PIN
In the default configuration, the required login data is the extension number and the PIN.
1. Enter the extension number and press .
2. Enter the PIN and press .
3. If this login is successful, the phone will switch to the "signing in" screen and then show the idle
screen with your Lync account.
4. If the login is unsuccessful, either because of a typo or because the network will not accept the
data, the phone will start over at the prompt to press any key and then repeat the prompts for
entering the extension and the PIN.
Using SIP URI, domain\username, and password
If the required data for the logon is SIP URI, domain\username, and password, you can switch to this
logon method by pressing .

8
snom UC Edition and snom 720 Logging on and off
Entering special characters in letter mode:
◦Press once to enter the period ".".
◦Press three times to enter "@".
◦Press twelve times to enter the backslash "\".
◦Use to delete the character to the left of the prompt; use / to move the cursor to the
left/right.
1. Enter the SIP URI and press . The format is "[email protected]".
2. Enter the domain\username and press . The format is "test\my.name".
3. Enter the password and press .
4. If this login was successful, the phone will switch to the "signing in" screen and then show the idle
screen with your Lync account. If the login is unsuccessful, either because of a typo or because
the network will not accept the data, the phone will show the "Welcome" screen again and prompt
you to enter the extension number and the PIN.
Logoff
1. Press to open the Settings menu.
2. Press to open the Identity menu.
3. Press to open Logoff User screen.
4. If there is more than one user logged in, use the top and bottom arrows / on the navigation
key to select the one to be logged off.
5. Press to log off the user marked by the preceding arrow . If you have changed your mind,
press to exit without logging off.

9
snom UC Edition and snom 720 Getting to Know Your Phone
Getting to know your phone
Display layout
Date is replaced
by current status
message
Right function key is replaced by "Info"
key when status messages are available
Function key line
When activeIn idle mode
Info & status bar
with date and time
Configured
identities
Context-sensitive function key symbols
Context area
Context-sensitive function keys
In the default configuration of the idle screen the four context-sensitive keys underneath the display
have the following functions:
Contac Contacts list. For more information, see "Looking up Contacts" on page 26.
CHist Call lists (missed, received, dialed, and parked calls). For more information, see "Call
history" on page 48.
CFwd noFwd Forwarding of all incoming calls (on/off). For more information, see "Call
forwarding" on page 54.
Presen Overriding system presence indication and manually setting your presence state. For
more information, see "Changing your Presence status" on page 12.
Fig. 1 Fig. 2
◦When the phone has received new notifications, the presence icon in Fig. 1 is
replaced by the status info icon Info (Fig. 2).
◦To bring the presence icon back onscreen, press the function key underneath Info
to open the status info screen.

10
snom UC Edition and snom 720 Getting to Know Your Phone
◦Press Del to delete the selected item until the next reboot of the phone (Fig. 3 -
5, below).
◦Removing the underlying cause of the notification, for example setting the admin
password, will remove the notification for good.
Fig. 3 Fig. 4 Fig. 5
Function keys
Handset
microphone
Handset
speaker
Freely programmable LED
keys P1 - P16
• Default setting: Line
• Fast-blinking LED: Inco-
ming call. Press key or to
accept
• Steadily lit LED: In call
• Slow-blinking LED: Call on
hold
Outgoing
identity:
Call LED
• Blinking fast: Incoming call
• Steady light: In call OR
• Missed call. Press to turn
off.
Context-sensitive, programmable
function symbols and function keys
Select outgoing identity, incl. inactive identities
Call lists (missed, received, dialled calls)
Forwarding all calls (on/off)
Status information (call forwarding active, passwords not set,
missed calls, etc.)
Press the function key to activate the function, open the list etc. depic-
ted by the symbol above the key.
Alphanumeric
keypad
F 7 F 8 F 9 F 10 F 11 F 12
F 1 F 2 F 3 F 4 F 5 F 6
F 13 F 14 F 15 F 16 F 17 F 18
Labeling keys P5-P16: See
Appendix 3 for instructions.
In the UC Edition firmware, the default setting of all programmable function keys with LEDs is line. See
"Settings menu" on page 58 for the list of functions that can be selected for each key. The above
diagram shows the location of the keys on the phone; the numbers F1 to F18 correspond to the list of
keys in the phone's Preferences menu, submenu Fkeys, fkeys 1 - 18.
A template for labeling the function keys is available at http://wiki.snom.com/Snom720/Documentation.
It can be filled in online; the size of the font is self-adjusting within each individual cell. For more
information please refer to the snom 720 User Manual, Appendix 3.
Mapping presences on function keys: See "Presence keys" on page 13.
Mapping speed dial on function keys: See "Speed dial keys" on page 14.