Snom D765 User manual

IP Phone D765 | snom 760
User Manual
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

2
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ......................................................7
Important information ......................................................................................................8
Safety instructions ......................................................................................................................8
SELV (Safety Extra Low Voltage) compliance ...............................................................8
Standards conformance ...........................................................................................................9
Product specifications ...............................................................................................................9
Disposal of the device ...............................................................................................................9
Cleaning .......................................................................................................................................9
Notational conventions ..................................................................................................10
Setting up the phone ......................................................................................................12
Delivery Content ...................................................................................................................... 12
Attaching and detaching the footstand ............................................................................... 12
Rotating the tab of the cradle ............................................................................................... 13
Connecting the phone ........................................................................................................... 14
Connecting a headset ............................................................................................................. 15
Initializing and registering the phone .................................................................................. 16
Prerequisites ....................................................................................................................... 16
Initialization .......................................................................................................................... 16
What to do if initialization and registration are unsuccessful .................................. 17
Correcting the clock ......................................................................................................... 18
Getting to know your phone ........................................................................................19
At a glance ................................................................................................................................. 19
LED indicators ......................................................................................................................... 21
Call indicator ....................................................................................................................... 21
Function key LEDs ............................................................................................................ 21
Message LED ..................................................................................................................... 21
Hard keys .................................................................................................................................. 22
Freely programmable function keys with LEDs .......................................................... 22
Context-sensitive, programmable function keys ......................................................... 22
Navigation, confirmation, and cancel keys ................................................................... 22
Preprogrammed, variably programmable function keys ............................................ 23
Audio Control Keys ........................................................................................................... 23
Alphanumeric Keypad ........................................................................................................ 24
Input modes and navigation .................................................................................. 24
Entering numerals, letters, special characters, and symbols.......................... 24
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

3
Display layout ........................................................................................................................... 25
Idle Mode ............................................................................................................................. 25
When the phone is active ................................................................................................ 27
Settings ..................................................................................................................................... 28
Phone settings .................................................................................................................... 28
Adjusting the Backlight .................................................................................................... 29
The phone's web interface ................................................................................................ 31
Opening the web interface ................................................................................... 32
How the web interface works .............................................................................. 33
Web settings overriding manual phone settings ............................................. 33
User mode/administrator mode ........................................................................................... 34
Directories .........................................................................................................................36
Directory .................................................................................................................................... 36
Definitions, explanations ................................................................................................... 36
Directory entries ...................................................................................................... 36
Contact Types ......................................................................................................... 37
Outgoing identity .................................................................................................... 37
Group ........................................................................................................................ 37
Ringtones ............................................................................................................................ 37
Adding/Editing Entries on the Phone ........................................................................... 38
Adding new entry manually .................................................................................. 38
Adding new entry from call list ............................................................................ 38
Adding current caller ............................................................................................. 38
Sorting entries ......................................................................................................... 38
Editing existing entry ..............................................................................................39
Deleting an entry ..................................................................................................... 39
Adding/editing entries on the web interface ...............................................................39
Adding new entry ................................................................................................... 39
Editing an entry ....................................................................................................... 40
Deleting entry on web interface .......................................................................... 42
Dialing from phone directory ........................................................................................... 42
Deleting whole directory .................................................................................................. 42
Importing/Exporting Directory ......................................................................................... 42
External directories .................................................................................................................. 43
LDAP .................................................................................................................................... 43
Contacts .............................................................................................................................. 43
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

4
Using the phone ..............................................................................................................44
Making calls .............................................................................................................................. 44
Selecting identity for current outgoing call .................................................................. 44
Using different audio devices ......................................................................................... 44
Handset .................................................................................................................... 44
Headset .................................................................................................................... 44
Speakerphone ......................................................................................................... 44
Handset or headset and casing speaker .......................................................... 44
Using different dialing methods ...................................................................................... 45
Auto dial .................................................................................................................... 45
Redialing ................................................................................................................... 45
Calling number from call history (missed, received, dialed calls) ................ 45
Calling number from phone directory ................................................................ 45
Speed dialing .......................................................................................................... 45
Calling emergency numbers ................................................................................ 45
Call completion ....................................................................................................... 46
Number guessing (auto completion) ................................................................. 47
Accepting calls ........................................................................................................................ 47
Using different audio devices ........................................................................................... 47
Automatically accepting calls .......................................................................................... 47
Call pick-up from another extension .............................................................................. 48
Call waiting .......................................................................................................................... 49
Active calls ................................................................................................................................ 50
Hold ...................................................................................................................................... 50
One call on hold ..................................................................................................... 50
Holding multiple calls ............................................................................................ 50
Conference ......................................................................................................................... 51
Initiating a conference ........................................................................................... 51
Conference screen navigation ............................................................................ 52
Speaking to one participant in private ............................................................... 52
Putting one participant on hold ........................................................................... 52
Dropping a participant ........................................................................................... 52
Adding a participant ............................................................................................... 52
Putting the conference on hold ........................................................................... 53
Terminating the conference .................................................................................. 53
Transferring calls ................................................................................................................ 53
Attended transfer .................................................................................................... 53
Blind transfer ........................................................................................................... 53
Call waiting .......................................................................................................................... 54
Terminating calls ...................................................................................................................... 54
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

5
Missed Calls ............................................................................................................................. 54
Call lists ..................................................................................................................................... 54
Rejecting or redirecting incoming calls .............................................................................. 54
Manually ............................................................................................................................... 54
Automatically ....................................................................................................................... 55
Rejecting anonymous calls .............................................................................................. 55
Call forwarding ......................................................................................................................... 56
Making/changing the settings on the phone and turning on call forwarding ....... 56
Turning on forwarding of all calls with a programmable function key ......... 57
Turning off call forwarding ................................................................................................ 57
Configuring the function keys .....................................................................................58
Function keys on snom phones ........................................................................................... 58
Programming the function keys ............................................................................................ 59
Example 1, Extension monitoring and call pick-up ..................................................... 60
Example 2, Monitoring calls on-screen ........................................................................ 61
Example 3, Speed dialing ................................................................................................ 62
Example 4, Turning forwarding of all calls on and off ................................................ 63
Customizing the phone settings .................................................................................64
Identities/accounts .................................................................................................................. 64
Configuring new identity/account ..................................................................................64
Editing an existing identity/account ............................................................................... 66
Assigning ringtones ................................................................................................................ 66
Date and time formats ............................................................................................................ 67
Date ...................................................................................................................................... 67
Time ...................................................................................................................................... 67
Time zone .................................................................................................................................. 68
Emergency numbers ............................................................................................................... 68
Language settings of phone and web interface ...............................................................69
Phone language ................................................................................................................. 69
Web interface language ................................................................................................... 69
Dial tones .................................................................................................................................. 69
Emergency numbers ............................................................................................................... 70
Call forwarding ......................................................................................................................... 70
Call completion ........................................................................................................................ 72
Call waiting ............................................................................................................................... 72
Hiding my caller ID .................................................................................................................. 73
Rejecting anonymous calls .................................................................................................... 73
Number guessing .................................................................................................................... 73
Speed dial ..................................................................................................................................74
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

6
Software update ..............................................................................................................75
Manual update ......................................................................................................................... 75
Auto provisioning ..................................................................................................................... 75
Troubleshooting ...............................................................................................................76
Reboot ....................................................................................................................................... 76
Hard reboot .............................................................................................................................. 76
Reset to factory values ........................................................................................................... 76
TFTP Update ............................................................................................................................ 76
Manual initialization ................................................................................................................. 76
Contacting snom Support ..................................................................................................... 77
Traces ......................................................................................................................................... 78
Appendix 1 - Display Symbols ................................................................................................ 79
Symbols found in the function key line ............................................................................... 79
Display indications .................................................................................................................. 81
Appendix 2 - Status Messages ............................................................................................... 83
Appendix 3 - Labeling Function Keys P5-P16 .................................................................... 84
Appendix 4 - Wall Mounting .................................................................................................... 85
Appendix 5 - Programmable Functions ................................................................................. 86
Programmable Functions ....................................................................................................... 86
Key Events ................................................................................................................................ 90
Appendix 6 - Bluetooth Module (D765 only) ....................................................................... 92
Pairing ........................................................................................................................................ 92
Unpairing ................................................................................................................................... 93
Disconnecting a Paired Headset ......................................................................................... 93
Reconnecting a Paired Headset .......................................................................................... 93
Using a Bluetooth Headset with the Snom Phone .......................................................... 94
Selecting Ringer Device for Incoming Calls ................................................................ 94
Turning on Headset BT Mode ......................................................................................... 94
Making Calls in Headset BT Mode ................................................................................ 95
Turning on Voice Dialing ....................................................................................... 95
Dialing ....................................................................................................................... 95
Accepting Calls in Headset Mode ..................................................................... 95
Ending Calls ............................................................................................................ 95
Adjusting Headset Volume .............................................................................................. 95
Muting the Microphone .................................................................................................... 96
Appendix 7 - GNU General Public License ......................................................................... 97
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

7
D765 | snom 760 User Manual
Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2015 snom technology Aktiengesellschaft
All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
All other product names and names of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (see Appendix 6 on page 97), provided they, in turn, make it
available to everyone else with the same licensing agreement. Please go to https://www.snom.com/en/
support/download/gpl-open-source/ for the original GPL license and the source code of components
licensed under GPL and used in snom products.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

8
D765 | snom 760 User Manual
Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly
recommended by snom technology. Other power supplies may damage or destroy the phone,
affect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
damp basements). Do not immerse the device in water and do not spill or pour liquids of any kind
onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of Input/Output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and
PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C)
connectors. Use caution when connecting cables.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

9
D765 | snom 760 User Manual
Safety, Disposal, Cleaning of Product
Standards conformance
This device complies with the essential health, safety, and environmental requirements of all
relevant European directives.
This phone is FCC Class B certified and meets US health, safety, and environmental
standards.
The declaration of conformity can be requested from
Snom Technology AG
Wittestr. 30 G
13509 Berlin, Germany
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may
also result in the loss of CE conformity and the FCC certification. In case of malfunction contact
authorized service personnel, your seller, or snom.
Product specifications
• Safety: IEC 60950
• Certification: FCC Class B
• CE Mark
• Power: PoE or 5 V DC (adapter not included in delivery)
• Connectors:
¸2 x RJ 45 (Ethernet): 1 x LAN, 1 x PC
¸2 x 4P4C (handset, optional headset)
¸USB port: D765 1 x type A, USB 2.0; snom 760 2 x type A, USB 2.0
¸1 proprietary snom connector for EHS Advanced
• Ethernet: 2x IEEE 802.3/1 Gigabit switch
• Power over Ethernet: IEEE 802.3af, Class 2
• Bluetooth (D765 only): Bluetooth V4.0+EDR, Class 2
Disposal of the device
This device is subject to European Directive 2002/96/EC and may not be disposed of with
general household garbage.
If you do not know where you may dispose of the device at the end of its lifespan, contact
your municipality, your local waste management provider, or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

11
D765 | snom 760 User Manual
Notational Conventions
> Press the cancel key briefly to return to previous screens one screen at a
time; press the key for 3 seconds to return to the idle screen.
Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing >
"On"
Web interface Open the phone‘s web interface (see on how to do it)
> Advanced Click on the item "Advanced" in the menu on the left side of the
window
> Behavior Next, click on the tab labelled "Behavior". The bold lettering of the
title on a tab indicates that its contents are currently visible.
> Phone Behavior Find the section titled "Phone Behavior"
> Number Guessing Find the item "Number Guessing"
> "On" Click on the radio button
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

13
D765 | snom 760 User Manual
Setting up the Phone
3. Plug the short end of the handset cord into the connector on the handset.
4. Place the phone on an even, horizontal surface.
Rotating the tab of the cradle
The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount
the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will
protrude slightly above the edge of the "cradle". The small rectangular hole in the receiver casing fits
perfectly over the now protruding tip, holding the receiver safely in place in the upright position on the
wall.
1. 2. 3.
1. Slide the plastic tab from the cradle (Fig. 1)
2. Rotate the tab 180°.
3. Slide the tab back into the cradle (Fig. 2). The top of the tab now protrudes slightly above the
inner edge of the cradle (Fig. 3), so that it will hold the handset more securely.
The wall mounting instructions are attached at "Appendix 4 - Wall Mounting" on page 85.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

15
D765 | snom 760 User Manual
Setting up the Phone
Connecting a headset
You can use wired as well as wireless headsets with the phone.
• Wired headsets.
If you want to use a wired headset, connect it to the RJ audio jack labeled " ".
Note: If both a wired and a wireless headset are connected to the phone, incoming calls
will go to the wireless headset.
• Wireless headsets.
¸D765: Connecting the headset to the phone via Bluetooth. See Appendix 6 on page 92.
¸Snom 760: Connecting the headset to the phone via a Bluetooth adapter.
You need a Bluetooth adapter to use a Bluetooth headset with your phone. Insert the adapter
into one of the two USB ports of the phone. See also the Quick Start Guides of the snom USB
BT and the snom HS BT or the manual of the third-party headset.
Attention: Starting with firmware version 8.7.2.11, the snom HS BT's parameter will be
the default setting for USB headsets.
- If your phone is running an earlier firmware version, enter the parameters of the snom HS
BT manually on the phone's web interface at > Advanced > Audio > text field of "Audio
parameters". Click on the question mark ?to look up the parameters.
- If you are using a different headset, whatever the firmware version, enter the parameters of
the headset manually on the phone's web interface at > Advanced > Audio > text field of
"Audio parameters". Click on the question mark
?
to find out which parameters you need
to use for your respective headset.
¸Connecting the base station of your headset via the snom EHS Adapter
Connect the snom connector of the 7xx adapter cable to the port on the back of the phone, as
shown in Fig. 1 and 2, below.
Note: You need to remove the footstand to gain access to the connector (see
"Attaching and detaching the footstand" on page 12). After you have inserted
the plug, make sure that the cable is lying flat against the bottomshell of the phone
while you are attaching the footstand to the phone. Twisting or curling up the
cable may result in damaging the cable and the wires inside it.
Please refer to the Quick Start Guide of the snom EHS Advanced and the manual of your
wireless headset for further information on how to connect the snom EHS Advanced and the
headset.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

16
D765 | snom 760 User Manual
Setting up the Phone
Fig. 1 Fig. 2
Initializing and registering the phone
Prerequisites
To be able to use VoIP, you or your company must have:
• A broadband internet connection.
• Access to the internet via a router. This could be a separate device available in various versions
from many different manufacturers or in the form of a router on a server or a PC.
• Account information provided by your network administrator or a VoiP account with a VoIP service
provider who supports the VoIP SIP standard. The phone supports up to 12 VoIP accounts with
one or more VoIP providers.
The registration information received from your Internet service provider or your network administrator
may differ and may contain required and optional data. The required data normally includes:
• Account (usually the phone number). On snom phones, an account is called an "identity".
• Registrar
• Password
User name, authentication name, outbound proxy may also be required. These are settings that can
only be configured on the web interface of the phone after it has been successfully registered. If
your provider or your network provides a mailbox account, that setting is also configured on the web
interface. For more information, see "Identities/accounts" on page 64.
Initialization
snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize.
Note: Normally the initialization is completely automatic, using DHCP. If the phone
cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
If your network does not support DHCP, press and enter the IP address, netmask, IP
gateway, and DNS server manually. Ask your Internet service provider or your network
administrator for them.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

18
D765 | snom 760 User Manual
Setting up the Phone
2. Open Configuration Identity 1 and enter any additional login information you have received from
your provider. See "Identities/accounts" on page 64 for more information.
Note: A number of IP telephony service providers and a number of SIP PBXs require
settings that are different from snom’s standard factory settings. snom’s web page lists
numerous providers and PBXs that have been tested for interoperability with our phones
and specific settings that may be required. Do not change the standard configuration
unless you know what you are doing. Expert help may be required.
Correcting the clock
The phone receives the time and date from your NTP time server. If the time and/or date on the display
are incorrect, you may need to set the correct time zone.
• Changing the settings on the phone and on the web interface: See "Time zone" on page 68.
If the time is still incorrect, there may be a problem with the time server. Contact your network
administrator or your IP provider.
Default formats:
• Time. 24-hour clock, e.g. 17:35. Changing to AM and PM formats: See "Date and time formats"
on page 67.
• Date. US date format MM/DD/YEAR, eg. 11/23/2010. Changing to European format
DD.MM.YEAR, e.g. 23.11.2010: See "Date and time formats" on page 67.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765

http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765