Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
Model SPA 525g & 525g2
User Guide
Version 1

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Table of Contents
Getting Started ............................................................................................1
Overview ..................................................................................................................................1
Understanding Your Phone Lines and Buttons........................................................................3
Using the Keypad and Buttons with Menus ...........................................................................20
Entering Numbers and Text in Fields.....................................................................................20
Using Phone Hardware and Accessories...............................................................................21
Using the Cisco Attendant Console .......................................................................................26
Installing Your Phone .................................................................................28
Before You Begin ...................................................................................................................28
Connecting the Handset.........................................................................................................28
(Optional) Attaching the Desk Stand......................................................................................31
(Optional) Mounting the Phone to the Wall ............................................................................31
Connecting the Power............................................................................................................32
Connecting Your Phone to the Network.................................................................................32
Using Basic PhoneFunctions ......................................................................42
Placing or Answering a Call ...................................................................................................42
Adjusting Call Volume andMuting...........................................................................................43
Putting a Call on Hold.............................................................................................................44
Resuming a Call ....................................................................................................................44
Ending a Call .........................................................................................................................44
Transferring Calls ...................................................................................................................44
Redialing ................................................................................................................................46
Viewing and Returning Missed Calls......................................................................................46
Turning the Missed Calls Shortcut On and Off ......................................................................47
Forwarding Calls ....................................................................................................................48
Setting Do NotDisturb .......................................................................................................51
Configuring Call Waiting.........................................................................................................52

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Picking Up aCall .....................................................................................................................53
Placing a Three-Way Conference Call...................................................................................54
Using the PhoneDirectories ...................................................................................................55
Using the Call HistoryLists .....................................................................................................60
Setting or Changing a Phone Password ................................................................................62
Accessing Voicemail ..............................................................................................................64
Using Advanced PhoneFeatures ................................................................65
Configuring Privacy and SecurityFeatures.............................................................................65
Creating and Using Speed Dials............................................................................................68
Using the IP PhoneWith Your Bluetooth-Enabled Mobile Phone..............................................70
Using the PagingFeature........................................................................................................79
Customizing Your IP PhoneScreen ........................................................................................81
Using Ring Tones .................................................................................................................84
Configuring Date and Time Parameters on Your Phone .......................................................85
Restarting Your Phone...........................................................................................................86
Viewing Phone, Network, and Call Information......................................................................86
Viewing the Wireless Connection Status ...............................................................................88
Advanced Menus for Technical Support Personnel...............................................................89
Using the Web ConfigurationUtility............................................................90
Logging in to the Phone Web User Interface .........................................................................90
Configuring Your Personal AddressBook ...............................................................................92
Configuring Voice UserParameters........................................................................................94
Viewing Call HistoryLists ........................................................................................................99
Creating Speed Dials ...........................................................................................................100
Configuring Wi-Fi..................................................................................................................101
Configuring Bluetooth...........................................................................................................103
Where to Go From Here ...........................................................................104
Product Resources...............................................................................................................104
Power Adapter Statement ....................................................................................................106

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FCC and IC Satement..........................................................................................................106

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Getting Started
This chapter provides an overview of your Cisco SPA525G and Cisco SPA525G2 IP phone.
Overview
The Cisco SPA525G and Cisco SPA525G2 IP phone is a full-featured VoIP (Voice over Internet
Protocol) phone that provide voice communication over an IP network. It provides traditional
features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and
accessing voice mail. Calls can be made or received with a handset, headset or speaker.
The Cisco SPA525G and Cisco SPA525G2 features vary, depending on the type of call control
system that you are using and the limitations set by the phone system administrator. This
document describes using the Cisco SPA 525G/SPA 525G2 with a SIP phone system, such as the
Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, with no limitations. If you are
using the Cisco SPA 525G/525G2 with a Cisco Unified Communications 500 Series, see the Cisco
Unified Communications Manager Express for Cisco Small Business IP Phone SPA 525G/SPA 525G2
User Guide.

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The phone can be powered by connecting your phone to an Ethernet switch that provides Power
over Ethernet (PoE) or you can use an optional Cisco PA100 power adapter.
A phone is connected to the network through an Ethernet connection or the built-in Wireless-G radio.
If you are using the Wireless-G connection, a Cisco PA100 power adapter is required. The phone
provides an additional Ethernet port that allows a computer to be connected to the network through
the phone. (We recommend that if a PC is connected to the network through the phone, that the
phone be connected to the network only by using the wired Ethernet connection).
The Cisco SPA525G and Cisco SPA525G2 have 320 x 240 color, 3.2-inch LCD screens and can
manage up to five telephone extensions. They also provide following hardware features:
• Two 10/100 Mbps Ethernetports
•802.3af Power-over-Ethernet support
•USB 2.0 port
•AUX port (to attach a Cisco Attendant Console)
•Bluetooth capability for headsetsupport
•Bluetooth capability for mobile phone pairing (Cisco SPA525G2 only)
•2.5mm stereo earphone jack for a headset
•Wireless-G client support
•Kensington security slot support
The functionality of the phones can be modified by your phone system administrator. Not all of the
functional features described in this document are available or they might function slightly
differently on your phone. This document describes the features as they function in factory default
mode.

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Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive
heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do
not spray or pour cleaning solution directly onto the hardwareunit.
Understanding Your Phone Lines and Buttons
Use the following graphic and table to identify the parts of your phone.

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Figure1 Cisco SPA525G and SPA525G2 Phone Components Table IP Phone Components
#
Phone Feature
Description
1 Handset
Pick up to answer or place calls.
2 Speaker
Speaker for phone.
3 Message Waiting
Indicator
When lit:
•
Red
—You have a new voice mail message.
•
Flashing Red
—You have an incoming call.
4 LCD Screen
Your phone may vary, but typically displays:
•Date and time
•Phone station name
•Lineextensions
•Softkey options
•Startup logo, screen saver,
background photo, and photo
album
5 Line keys Indicates phone line status:
•
Green
: Line is idle.
•
Red
(steady): Line is active or in
use.
•
Red
(blinking): Line is onhold.
•
Orange
: Line is unregistered
(cannot be used).
•
FlashingOrange
:Thephoneisnot
connected to the network.
These keys can also be programmed by your system
administrator to perform differently than described here or
to add functions such as speed dial, call pickup, or

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Table1 IP Phone Components
#
Phone Feature
Description
6 Softkey buttons Press a softkey button to perform the action on the
label on the LCD screen above.
7 Navigation button Press in each direction to scroll through items on the
LCD screen.
8 Center Select button Press this button to select the option or menu that is
highlighted on the LCD screen.
9 Messages button Press to access voice mail (must be set up by your
phone administrator).
10 Hold button Press to place a call either on hold or to resume.
11 Setup button
Press to access a menu to configure features and
preferences (such as your directory, status, and speed
dials), access your call history, set up functions (such as
call forwarding), and provide phone status information.
12 Mute button
Press to mute or unmute the phone. When the phone
is muted, the button glows red. A flashing red mute
button indicates that the phone has no network
connectivity.
13 Volume button
Press + to increase the volume and press - to lower
the volume of the handset, headset, speaker (when
the handset is off hook), or ringer (when the handset is
on hook).
14 Headset button
Press to turn the headset on or off. When the headset
is on, the button glows green.
15 Speaker button
Press to turn the speaker on or off. When the speaker is
on, the button glows green.
16 Keypad
Press keys to dial phone numbers, enter letters, and

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choose menu items.

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Softkey Buttons
The phone displays four softkey buttons at a time on the LCD screen. Different softkey buttons
display depending on the phone screen or menu that is shown. Press the
Right Arrow / Left Arrow
key or More softkeys to see additional softkeys.
The following table shows some of the typical Cisco SPA525G and Cisco SPA525G2 softkey
buttons that are available (in alphabetical order).
Button
Function
Add Adds a new item (for example, a new directory entry).
AddList Creates a list (for example, of MP3 files to play).
Alpha Press to enter alphabetic characters in a data entry field.
Answer Answers an incoming call.
Back Returns you to the previous screen.
Barge Press to interrupt a call on a shared extension.
BlindXfer Performs a blind call transfer. See “Performing an
Unattended (Blind) Transfer,”.
Call Rtn Returnsthelastmissedcallbydialingthenumberthatcalled you.
See “Viewing and Returning Missed Calls,”
Clear Deletes an entire text or number field.
Clr DND Clears Do Not Disturb.
Clr Fwd Clears Call Forward All.
Conf Initiates a conference call. See “Placing a Three-Way
Conference Call,”
ConfLx Conferences existing active calls on the phone together.
Connect Connects to the selected item (for example, to the wireless
network or Bluetooth device).

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Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button
Function
Copy Copies the selected item (for example, a contact in the
Address Book).
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call
History list).
Dial Dials the string of numbers that you have entered, or the
number that you have highlighted in a list such as Missed
Calls.
Directory Access your personal address book. See “Using Your
Personal Address Book,” .
DND Do Not Disturb prevents incoming calls from ringing your
phone. See “Setting Do Not Disturb,” .
Edit Opens an item so that you can edit numbers or letters, or enable or
disable afeature.
EditDial Edits a number before dialing.
End Call Disconnects a call.
Forward Forwards calls coming to your phone. See “Forwarding Calls,” .
GrPickup Allows you to pick up (answer) a call at that is ringing at another
extension in your group. See “Picking Up a Call,”.
Handset SwitchesaudiofromtheCiscoSPA525G2toyourBluetooth-
enabled mobile phone. See “Using the IP Phone With Your
Bluetooth-Enabled Mobile Phone”.

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Handsfree
Switches audio from your Bluetooth-enabled mobile phone to the
Cisco SPA525G2. See “Using the IP Phone With Your
Bluetooth-Enabled Mobile Phone”.
Hold Places a call on hold. See “Putting a Call on Hold”.
Ignore Ignores an incoming call.
Join Connects a conference call.

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Button
Function
List In some menus, shows a list of configured items (for
example, a list of locations for weather or news).
Miss Displays the list of missed calls.
Next Moves to the next item in a list (for example, a song in the MP3
Playlist).
Option Enters a sub-menu.
Park Parks a call at a designated park number. The call is active until you
unpark it, or the caller disconnects.
Paste Pastes the item you copied into a list or field.
PickUp Allows you to pick up (answer) a call that is ringing at another
extension. See “Picking Up a Call,”.
Play Plays a selected item such as a song or a ringtone.
Previous Moves to a previous item in a list (for example, a song in the MP3
Playlist).
PrivHold Puts a call on hold on an active shared line.
Redial Brings up the list of recently dialed numbers. See
“Redialing”.
Refresh Refreshes the screen. Useful after changing a configuration or
when you want to update information (such as weather).
Resume Resumes a call that is on hold.
Save Saves your changes.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the LCD screen.
Transfer Performs a call transfer. See “Transferring Calls,”.
Unpark Connects to a parked call.
View Displays more information about a selected item.
XferLX Transfers existing active calls on the phone.

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Using the Keypad and Buttons with Menus
You press a softkey button or other buttons to enter menus on the LCD screen.
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call
History menu, press the
Setup button and press 2 .
Menus and options can change depending on the software release and what is allowed by your
phone systemadministrator.
Using the NavigationButton
Use the navigation button to scroll up or down through the menu items, and then press the Select
softkey button or the center Select button to choose the highlighted item.
Entering Numbers and Text in Fields
Some fields on the IP phones require you to enter numbers and text by using the keypad or softkey
buttons. In general, the following guidelines apply:
•Use the keypad to enter numbers and characters, pressing the key multiple times to select the
correct number or letter.
•Press the number key multiple times to move to a different letter under that number. (For
example, to enter “Mary,” you would press 6 five times rapidly and then pause (for M); press 2
and then pause (for a), press 7 three times rapidly (for r), then press 9 three times rapidly (for
y).

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Available characters are shown in the following table:
Key
Character Set
1 1 / : \ , ! ; $ ^ |
2 abc2ABC
3 def3DEF
4 ghi4GHI
5 jkl5JKL
6 mno6MNO
7 pqrs7PQRS
8 tuv8TUV
9 wxyz9WXYZ
0 Space 0 ~ ? > ‘ < “
* . @ * & % [ ] _
#/P # + - = ( ) { }
Use the delChar softkey button to backspace and delete the last character. Use the Option > Clear
softkey button to remove the entire entry.
Using Phone Hardware and Accessories
Using the Speakerphone
The IP phones provide a speakerphone. To use the speakerphone, press Speaker (the handset can
be either on or off hook).

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Using Wired and WirelessHeadsets
The SPA IP phones support headsets from different manufacturers. For the latest supported models,
contact your reseller. Additional information can be found at the manufacturer websites.
Connecting the Headset
Each brand and type of headset may require different steps for connection. Consult the
documentation for your particular headset for more information:
•Bluetooth headsets—See the “Connecting Bluetooth Headsets” section.
•Wireless(non-Bluetooth) headsets (suchasPlantronicsor Jabra)—Follow the instructions for
your product to connect the phone to the wireless headset base.
•Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the
right side of the IP phone.
•Electronic Hookswitch (EHS)—Some headsets enable you to answer and end phone calls by
using controls located on the headset. The SPA525G2 supports the following EHS capable
Plantronics headsets:
•Savi W7xx series ( Savi W710, W720, W730, W740 and W745)
•CS5xx series ( CS540, CS510 and CS520)

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Connecting Bluetooth Headsets
Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets.
To configure the phone to work with your headset, first enable Bluetooth:
STEP 1 Press Setup .
STEP 2 Select User Preferences .
STEP 3 Select Bluetooth Configuration .
STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On .
STEP 5 Press Set .

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After enabling Bluetooth, create a profile for your headset:
STEP 1 Enable Bluetooth as described above.
STEP 2 Press Setup .
STEP 3 Scroll to User Preferences and press Select .
STEP 4 Scroll to Bluetooth Configuration and press Select .
STEP 5 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following:
•Phone—Your IP phone pairs with a Bluetooth headset only. Choose this option if you will not
use the Cisco IP phone with a Bluetooth-enabled mobile phone.
•Handsfree—Your IP phone will operate as a handsfree device witha Bluetooth-enabled mobile
phone.
•Both—Your Cisco IP phone uses a Bluetooth headset or operates with a Bluetooth-enabled
mobile phone. Your IP phone will connect to only one device at a time (either the Bluetooth
headset or the Bluetooth-enabled mobile phone. (See “Using the IP Phone With Your
Bluetooth-Enabled Mobile Phone” for more information on using the Cisco SPA525G2 with
your mobile phone.)
If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order of devices in the
Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is
activated first.
STEP 6 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen.
STEP 7 Press Scan to scan for your headset. Depending on the network environment (for
example, the number of Bluetooth devices and noise level), your Bluetooth headset might not
appear on the found devices list. Ensure the headset is powered on and has Bluetooth
activated, and retry the scan.
STEP 8 In the list of found devices, select your headset and press Select to edit the profile.
STEP 9 Scroll to PIN and enter the PIN for your Bluetooth headset.

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STEP 10 Scroll to Connect Automatically and press the Right Arrow key to turn to On .
STEP 11 Press Connect . The profile screen displays and a check mark appears next to the
headset if the connection was successful.
Using a Headset with Your IP Phone
Steps to use your headset with the IP phone might vary. Consult the user documentation for your
headset for more information.
•To use a wired headset, press Headset and dial the number to place a call, or press the headset
button to answer a ringing call.
•To use a non-Bluetooth wireless headset (such as Jabra or Plantronics), lift the receiver off hook
before speaking or listening through the headset.
•To use a Bluetooth headset, make sure your headset is powered on. Press Headset on your
phone (or, if supported, press Answer on your Bluetooth headset twice) and dial the number to
place a call. Press Answer on your Bluetooth headset to answer a ringing call. See the user
documentation for your Bluetooth headset for moreinformation.
Switching Between the Handset/Headset/Speakerphone During a Call
Any of these audio devices can be used during a call. Only one device can be used at a time. The
handset can be on the hook when using the speaker or headset function.
To switch from the handset to the speaker, press Speaker and place the handset back on the hook.
To switch from the speakerphone to a headset, press Headset . To switch from the speaker to the
handset, pick up the handset. To switch from the headset to the speakerphone, press
Speaker .