Snom M9 Service manual

m9 DECT
m9 DECT Administrator Guide

Copyright © 2011 snom technology, Inc.
All rights reserved.
is document is supplied by snom technology. No part of this document may be reproduced, republished or
retransmitted in any form or by any means whatsoever, whether electronically or mechanically, including, but
not limited to, by way of photocopying, recording, information recording or through retrieval systems, without
the express written permission of snom technology. snom technology reserves the right to revise this document
and make changes at any time and without the obligation to notify any person and/ or entity of such revisions
and/or changes.
Product specications contained in this document are subject to change without notice.

Safety Precautions
iii
Safety Precautions
Please read these precautions and the instructions on setting up and using the base and the phone thoroughly
before using the device. Do not give the device to third parties without this guide accompanying the device.
See also separate general safety information and country-specific safety and warranty information for the USA,
Australia, and New Zealand.
Power Supplies/Adapters, Rechargeable Battery
Use only the power converters (AC/DC adapters) delivered with the base station and the phone or those
power supplies expressly recommended by snom (“Power Supplies/Adapters” on page 79). Other power
supplies may damage or even destroy the device(s). Use only the rechargeable battery pack delivered with the
handset or those rechargeable battery packs expressly recommended by snom (see “Rechargeable Batteries”
on page 79).
Placement of Base, Charger, Cables, and Cords
Avoid placing the devices’ cables and cords where people may trip over them. Avoid placing the
cables and cords where they may be exposed to mechanical pressure as this may damage them. If
the power supply cord or the plug is damaged, disconnect the device and contact qualified service
personnel.
Base station, chargers, handsets, power adapters, and cables are for indoor installation with a tem-
perature range between +5°C and +45°C. Not for outdoor installation!
Do not install product in rooms with high humidity (for example, in bathrooms, laundry rooms, damp
basements). Do not immerse product in water and do not spill or pour liquids of any kind onto or into
any parts of it.
Do not install product in surroundings at risk for explosions and do not use the handset in such sur-
roundings (paint shops, for example). Do not use the phone if you smell gas or other potentially
explosive fumes!
Medical devices might be adversely affected. Please consider the technical ramifications when in-
stalling the devices in a doctor’s office, for example.
FOR THE USA: Do not use near medical equipment or if you have a pacemaker.
Health Precautions
Implanted Pacemakers
FOR THE USA: Do not use if you have a pacemaker.
Do not use if you have an implanted pacemaker unless the pacemaker manufacturer’s directions
expressly permit the use of devices emitting pulsating radio frequency signals. Always follow the
manufacturer’s directions!

snom m9 DECT Administrator Guide
iv
Recommended MINIMUM distance to the handset: 20 cm (7.9”).
Do not carry the handset in a breast pocket.
Hold the handset to the ear opposite the medical device to minimize the potential for interference.
Turn the handset off immediately if there is any reason to suspect that interference is taking place.
Hearing-Related
Do not hold the loudspeaker at the back of the handset against your ear when the phone is ringing or when
speakerphone is switched on. Danger of serious, irreversible damage to your hearing!
If you are wearing a hearing aid, please note that the handset may cause an annoying background noise.
Medical Devices
Operation of any equipment emitting radio frequency signals may interfere with the functionality of inadequately
shielded medical devices. Consult a physician or the manufacturer of the medical device to determine if they
are adequately shielded from external RF energy or if you have any other questions concerning this topic.
Switch off your device in health care facilities when signs posted in these areas instruct you to do so. Hospi-
tals or health care facilities may be using equipment that could be sensitive to external RF energy.
Implanted Medical Devices
Manufacturers of medical devices recommend that a minimum distance of 20 centimeters (7.8 inches) should
be maintained between a wireless device and an implanted medical device, such as pacemakers or cardiovert-
er defibrillators, to avoid potential interference with the medical device. Persons who have such devices should:
Always keep the wireless device more than 20 centimeters (7.8 inches) from the medical device when
the wireless device is turned on.
Avoid carrying the wireless device in a breast pocket.
Hold the wireless device to the ear opposite the medical device to minimize the potential for interfer-
ence.
Turn the wireless device off immediately if there is any reason to suspect that interference is taking
place.
Read and follow the directions of the medical device‘s manufacturer.
If you have any questions about using your wireless device with an implanted medical device, consult your
health care provider.

Safety Precautions
v
Additional Safety Information
Small Children
Your device and its enhancements may contain small parts. Keep them out of the reach of small children.
Operating Environment
Remember to follow any special regulations in force in any area, and always switch off your device when its use
is prohibited or when it may cause interference or danger. Use the device only in its normal operating positions.
Do not place credit cards or other magnetic storage media near the device, because information stored on
them may be erased.
SELV (Safety Extra Low Voltage) Compliance
Safety status of input/output connections comply to safety extra-low voltage (SELV) requirements.
Warning: To avoid electric shock, do not connect SELV circuits to telephone-network voltage (TNV) cir-
cuits. LAN ports contain SELV circuits, and PSTN ports contain TNV circuits. Some LAN and PSTN ports
both use RJ-45 (8P8C) connectors. Use caution when connecting cables.
Potentially Explosive Environments
Switch off your device when in any area with a potentially explosive atmosphere and obey all signs and instruc-
tions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Switch off
the device at refuelling points such as near gas pumps at service stations. Observe restrictions on the use of
radio equipment in fuel depots, storage, and distribution areas; chemical plants; or where blasting operations
are in progress. Areas with a potentially explosive atmosphere are often but not always clearly marked. They
include below deck on boats, chemical transfer or storage facilities, vehicles using liquefied petroleum gas, and
areas where the air contains chemicals or particles such as grain, dust, or metal powders.
Sensitive Electronic Equipment
The current state of research concludes that operational DECT phones normally do not adversely affect elec-
tronic equipment. Nevertheless, you should take some precautions if you want to operate DECT phones in the
immediate vicinity of such equipment like sensitive laboratory equipment. Always keep a minimum distance of
10 cm (3.94“) to the equipment even when the phone is in standby.
Electrical Surges
We recommend the installment of an AC surge arrester in the AC outlet to which this device is connected to
avoid damage to the equipment caused by local strikes of lightening or other electrical surges.

snom m9 DECT Administrator Guide
vi
Cleaning and Disposal
Cleaning
Use an anti-static cloth. Please avoid water and liquid or solid cleaning products as they might damage the
surface or internal electronics of the base, charger, and handset.
Disposal of Phone
This product is subject to European Directive 2002/96/EC and may not be disposed of
with general household garbage.
If you do not know where you may dispose of the device at the end of its lifespan, contact
your municipality, your local waste management provider, or your seller.
Disposal of Battery
This battery is subject to European Directive 2006/66/EC and may not be disposed of with
general household garbage.
If you do not know where you may dispose of the battery at the end of its lifespan, contact
your municipality, your local waste management provider, or your seller. Do not incinerate
batteries.
Countries Outside the European Union
Disposal of electrical and electronic products in countries outside the European Union should be done in line
with local regulations. Please contact local authorities for further information.

snom m9 DECT Administrator Guide
vii
Contents
Safety Precautions ................................................................................... iii
Cleaning and Disposal............................................................................... vi
About m9 DECT ...................................................................................... 1
Equipment Contents ................................................................................. 2
SECTION I: Administrator Functions
Installation.............................................................................................. 3
Finding the IP Address of the Base Station ..................................................... 5
Setting up the Handsets for Use .................................................................. 6
Example Setups......................................................................................11
Network Settings ....................................................................................16
Security................................................................................................18
System Status........................................................................................24
Base Station Firmware Update....................................................................28
Handset Firmware Update .........................................................................30
Auto Configuration and Firmware Update ......................................................32
Dial Plans .............................................................................................35
LDAP...................................................................................................39
IPv6 and m9 DECT .................................................................................42
SECTION II: The m9 in Action
Handset Overview...................................................................................45
Idle Screen Display Symbols ......................................................................46
Setting the Date and Time .........................................................................49
Basic Calling .........................................................................................51
Using Voicemail ......................................................................................52
Hands-Free Speaker Mode........................................................................52
Speed Dialing ........................................................................................54
Transferring Calls ....................................................................................54
Conferencing.........................................................................................55
Forwarding Calls/Redirection .....................................................................56
Do Not Disturb .......................................................................................57
Setting the Alarm Clock ............................................................................58
Intercom ...............................................................................................59

snom m9 DECT Administrator Guide
viii
Call Waiting Indication..............................................................................60
Calling and Called Party ID ........................................................................61
CLIP/CLIR............................................................................................62
Call History ...........................................................................................63
Address Book/Directory............................................................................63
vCards.................................................................................................64
Caller Picture Display ...............................................................................67
Using the Stopwatch................................................................................69
Using the Calculator ................................................................................69
Using the Notepad ..................................................................................70
Setting an Appointment (Calendar) ..............................................................70
RSS Feeds ...........................................................................................72
Customizing the Handset ..........................................................................73
Action URLs..........................................................................................77
Appendix 79

About m9 DECT
1
About m9 DECT
The snom m9 is the next-generation DECT (Digital Enhanced Cordless Technology) hand-held that empowers
users with the convenience of wireless communication along with the widely accepted benefits and features of
Voice over IP (VoIP) telephony.
The DECT-based snom m9 provides interference-free communication by making use of the dedicated DECT
frequency band. In addition, the snom m9 delivers the typical benefits of the DECT world such as high standby
time and superior speech quality in addition to Internet application integration, thus providing a decisive edge
over WLAN hand-helds.
Base Station
IP-PBX SIP Signaling
Voice Media
DECT
The working range of the snom m9 access point is roughly 50 meters indoors and approximately 300 meters
outdoors (depending on the actual topology of a building and/or outdoor premise).

snom m9 DECT Administrator Guide
2
Equipment Contents
The m9 DECT phone is shipped with the following equipment and supplies:
12
5
34
6
7
8
9
1DECT/GAP Base Station
2DECT/GAP Handset
3Handset Belt Clip
43.7V Lithium-Ion Rechargeable Battery
5Handset Charger
6One CAT5 Ethernet cable
7One Interchangeable Power Adapter for Base Station
8One Power Adapter for Handset
9Four Plug Adapters for Base Station
—U.K. (three flat pins)
—European (two round pins)
—Australian (two flat pins)
—U.S. (two flat pins)