Snom 370 User manual

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Unified Communications Systems
User Guide
This manual provides an explanation of the functions considered most useful
to your company. The phone system is
capable of many additional functions not explained here.

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Welcome to Claricom Solutions…
We would first like to thank you for choosing Claricom Solutions for your
telecommunications needs. As you begin to explore the world of digital
communications, you will find features that analog systems were never able to
attain. Your new digital system can grow with your company; at any time you may
request new phones or lines, new hardware, new phone numbers in different
locations, and much more.
Your dealer has been trained to properly install your telecommunication
system as well as provide end-user training. If you have any questions, please do
not hesitate to ask during the training seminar. Claricom Solutions has also
included a quick user guide that you can review at your convenience.

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Table of Contents
Contents
I’m stuck. Who can I call?............................................................................................................................. 4
Using your phone ......................................................................................................................................... 5
Usual Calling Methods .............................................................................................................................. 6
Other Calling Techniques .......................................................................................................................... 7
Receiving Calls........................................................................................................................................... 8
Audio Device Controls............................................................................................................................... 9
Call Pick Up/Park and Retrieve
.......................................................................................................................................... 13
Call Redirection ....................................................................................................................................... 14
Do Not Disturb ........................................................................................................................................ 15
Transfers ................................................................................................................................................. 16
Softphone ................................................................................................................................................... 17
Setting Up................................................................................................................................................ 18
................................................................................................................ 10
Auto Attendant ....................................................................................................................................... 10
Call Data Record...................................................................................................................................... 11
Notes ......................................................................................................................................... 12
Voice Mailbox

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I’m stuck. Who can I call?
If any issues are encountered during or after the install, your dealer is your first line of defense. You may
call your dealer and ask basic questions; also you may ask for any extra features you may require. If your
dealer is unavailable you may also contact Claricom’s technical department (information below.)
Billing issues
Administrative issues
Accounting requests
Porting of numbers
Account changes
PO Changes
Order advices
Order questions
Non-operational issues
System changes
Additional features requests
Phone number changes (Toll free, local numbers,
SIP Trunks)
Feature changes
Sales and order processing
416 342 1690 Option 3
[email protected]
Administrative, billing, and
accounting
416 342 1690 Option 1
Technical support
416 342 1690 Option 2
[email protected]

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Using your phone

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Usual Calling Methods
General Information –You never have to select a line –the system does it
automatically. You may however decide to select a specific line by pressing the side
buttons. You can cancel your dialing or disconnect your call by pressing the X button at
anytime. To start, there are 3 basic types of calls that you can make.
1. From your desk to an internal number –Key in the extension of a peer and press
the check mark button.
2. From your desk to an external number –Dial the telephone number. For
international calls you may need to press check mark or pick up handset.
3. From a cell phone that is Linked
a. When a system user calls their company from a cell phone that has been
programmed into the system, the auto attendant recognizes the callers ID,
and offers a special menu. Once you call the company number, you will hear:
Press 1 - To place an outbound call. This will assign any long distance
charges to the office line.
Press 2 –To go to the mailbox. You will be transferred to your own
mailbox.
Press 3 –To dial an extension. You will enter the extension you want to
reach.

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Other Calling Techniques
General Information –Your outgoing calls can be managed through various star codes.
See below for details on these functions.
1. Placing calls without Caller ID
a. *67 –To place a call, without showing your caller ID, note that the caller ID will
remain blocked for all further calls until you dial *68.
b. *68 –To have your caller ID properly displayed.
c. *69 Last Call Return –Dial the number of the last call that was missed.
2. *66 Redial –Redial last number called.
3. Directly to Voicemail –A call can be redirected directly to voicemail by dialing 8
before the extension. For example, if the extension is 222, if you dial 8222, the
phone would not ring, but go directly to the voicemail for ext. 222.
4. Conference
a) This feature can establish a three party conference.
i. To establish a conference, put your first call on hold using the
hold button.
ii. Dial the number you would like to conference. Once the new
call is established, press the conference key.
iii. All three active calls are now joined.

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Receiving Calls
1. Caller ID Treatment
a) Allows the system to reject callers who are not revealing their identity through Caller
ID.
i. *88 –To turn on blocked Caller ID.
ii. If you have your busy forward on, the call will be forwarded to the
appropriate number.
iii. If not on, system will play an announcement to the caller advising their call
cannot be taken because of blocked Caller ID.
iv. *89 –To allow anonymous calls.
2. Putting a Call on Hold
a. A call can be placed on hold by pressing the hold button.
b. Return to the call by:
i. Pressing the hold button again.
ii. Pressing the checkmark.
iii. Pick up the handset, if you placed it back on the hook when you placed them
on hold.
iv. Pressing the phone line they are on.

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Audio Device Controls
1. Basic Functions
a) The volume of the current audio device being used can be adjusted by using the volume
key. For example, if the phone is in use with the handset, the volume on the handset
will change. If there is no call in progress, it will change the ringer volume.
b) To choose an audio device, you would select the appropriate device to use, or pick up
the handset for handset mode.
c) Audio operation modes can be alternated during an active call as well by re-selecting an
audio device, or picking up the handset if in other modes.
d) Mute / Un-mute
i. This allows you to mute the microphone of the audio device during a call (i.e.
the other party cannot hear you). Un-mute the microphone to resume
normal conversation.
ii. The screen will show your phone has been muted by giving the option to un-
mute.
e) Multiple Speaker Mode
iii. This option allows 2 speakers to be used simultaneously.
iv. It is only available during an active call.
v. To listen to hands free speaker and another audio device, press the key
below the speaker icon on the screen of the phone.
vi. To return to either just the handset or headset, press the key below the
speaker icon.

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Call Pick Up/Park and Retrieve
General information –These features allow various extensions to pick up calls.
2. Call Park and Retrieve –A call can be parked, to be picked up by an unspecified extension.
a. To park, put call on hold, then press the PARK X button on your side buttons.
1. Call Pick Up –Any extension that is ringing can be picked up by pressing the
corresponding park button.

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Call Data Record
General Information –Call Data Record provides the details of the last call on the phone. If you
know you need to call the person back, but do not have their phone number, this feature will
help you.
1. To receive a data record, dial *63 after the call, the system will send you an email with the
following:
a. Phone number that originated the call.
b. The number dialed.
c. The data and time the call started.
d. The duration of the email.
Note: This will only work if your email has been setup in the system. If you are unsure if it
has been, contact your dealer.

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Notes

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Voice Mailbox
General Information –Voicemail is a system for answering and routing telephone calls, for
recording, saving, and replaying messages. In your package, we have included a quick reference
guide for voicemail.
1. To Access Voicemail dial *98 or your extension.
2. Picking Up Messages –Once you access your voicemail, you will have the following options:
Press
Function
1
Listen to Messages
2
Stop/Resume Playback
3
Fast Forward the Playback. Press Twice for even Faster
4
Play the Announcement again, without time and caller information
5
Play the Announcement again, with the time and caller information
6
Move or copy message to another extension
7
Delete the message and move to the next message
8
Call the phone # that left the phone message. If Call ID is registered
9
Save the message
0
Help
3. Forwarding to Email –If you would also like to have your voicemails sent as an attachment
to your email address, you can use the star codes below:
c. *95 to turn on.
d. *96 to turn off.
4. Message Waiting Indicator –Visually indicates new voicemails. A red or yellow blinking
light means there is a message.

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Call Redirection
General Information –If you are away from your phone, you can have your incoming calls automatically
rerouted to another extension or phone number. You can request the forwarding to occur, always,
when busy, or when you don’t answer. There are two ways to redirect your phone calls. It can be
completed by using the menu button or star code. Please see below for full details on call redirection:
1. Always –All phone calls are directed to forwarded number.
a. To use the menu button, press
i. Press the key that corresponds with “Always”.
ii. Always Target –Input the phone number that the phone should always be
forwarded to, then checkmark
b. Using Star Codes (preferred method) –if using this method a rep can remotely disable the
forwarding.
i. *71 then the phone number to be forwarded to.
ii. *72 to disable.
2. Time-Out –Call forwarding is active when the time (in seconds) entered has passed without the line
being answered
a. Using Star Codes
i. *75 then the phone number to be forwarded to.
ii. *76 to deactivate.
3. Busy –Incoming calls are immediately forwarded when the phone is in use.
a. To use Menu button, press
i. Press the key that corresponds with “Busy”.
ii. Busy Target –input the phone number that the phone should be forwarded to
when busy.
b. Using Star Codes (preferred method) –if using this method a rep can remotely disable the
forwarding.
i. *73 then the phone number to be forwarded to.
ii. *74 to disable

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Do Not Disturb
General Information –Turn on to stop the phone from ringing.
1. Your call will be forwarded to voicemail, unless it is already always forwarded to another
number.
There are two ways to activate DND:
a. Using Star Codes
i. *78 to turn on.
ii. *79 to turn off.
b. Using the DND key. Press
i. Press the DND key to activate and de-activate “Do Not Disturb”.
ii. The display screen will show the following when DND is activated: DND

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Transfers
General Information - A transfer is a way that a user can relocate an existing call to another
telephone or attendant console by using the transfer button and dialing the required location.
The transferred call is either Unattended or Attended.
1. Unattended Transfer (Blind) –Transferring a call without notifying the desired
party/extension of the impending call.
a. To initiate an unattended transfer:
b. Press the transfer button
c. Dial the extension you are transferring to and then the checkmark.
2. Attended Transfer –The desired party/extension is notified of the impending transfer.
a. To initiate an attended transfer, put the caller on hold.
b. Dial the number to which you are transferring the call.
c. Press the transfer button when you are ready to complete the transfer.
d. If you would like to go back to the person you put on hold, press the hold button.
3. Directly to Voicemail
a. You can transfer a call directly to voicemail, by pressing 8 before dialing the extension.
This will stop the phone from ringing. This could be used when you know someone is
not available, and the person on the line wants to leave a voicemail.
4. If your system is designed as a key system (ask your dealer), then you can put a person on
hold by pressing the hold button , and handing up. You can notify the desired party to
pick up the line corresponding with the caller. The party simply needs to press the line and
pick up the handset.