SoftBank Pepper User manual

PEPPER
HANDBOOK

Copyright © 2017 SoftBank Robotics 2
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01
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Handbook Overview 04
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1.1. Pepper Features 05
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1.2. Postures and Pins 06
02
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Unboxing Pepper 07
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2.1. Removing Pepper from Box 08
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2.2. Pins and Packaging 09
03
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Preparing Pepper 10
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3.1. Charging Pepper 11
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3.2. Unlocking the Stop Button 12
04
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Operating Pepper 13
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4.1. Turning Pepper ON – Chest Button 14
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4.1. Turning Pepper OFF – Chest Button 14
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4.2. Operating Pepper – Using the Rest Mode 15
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4.2. Operating Pepper – Moving Pepper Around 16
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4.3. Resetting Pepper 17
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4.4. Using the Pins 18
05
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Choosing Pepper's Location 19
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5.1. Choosing Pepper's Location 19
Table of Contents

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06
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Interaction with Pepper 21
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6.1. Engagement Zone 22
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6.1. Microphone Performance 22
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6.2. Eye LED Meaning 23
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6.3. Status LEDs Notifications 24
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6.4. Environment 25
07
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Daily Maintenance 26
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7.1. Reading the Serial Number 27
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7.2. Checking Pepper's Status 28
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7.2. Storing Pepper 28
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7.3. Cleaning Packaging 29
08
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Repackaging Pepper 30
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8.1. Putting Pepper into Box 31
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8.2. Packing and Placement 32
09
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Troubleshooting 33
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9.1. Check List 34
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9.2. Check List 35
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9.3. Notes 36
Table of Contents

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01 HANDBOOK
OVERVIEW

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1.1 Pepper Features
I can hear
I can see I can speak
Color Meanings:
Page 23–24
Chest Button: Page 14
Charging: Page 11
Moving Pins: Page 6
Emergency Stop
Button: Page 14

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Don't forget to store
the pins after use.
Do not insert the pins when Pepper is ON.
Insert the pins only when:
• Cleaning Pepper
• Reboxing Pepper
• Putting Pepper in safe/rest posture
• Pepper is o
1.2 Postures and Pins
Wrong postureSafe/rest postureStanding posture
Postures
Using the Pins
Pins inserted
Knee and hip joints
can move freely.
Pins removed
Pepper may be unstable and fall if pins are in.
Knee and hip joints
are locked.

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02 UNBOXING
PEPPER

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3
4
5
1
2
6
7
8
Keep the box somewhere safe for
shipping, returns, repairs, etc.
When taking Pepper out of the box,
make sure you have a firm grip and,
ideally, the help of a friend.
2.1 Removing Pepper from Box
Remove pins.
Secure the flap by inserting it into the
slot located on top of the box.

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12
13
9
1110
2.2 Pins and Packaging
Make sure to remove the
foam protector under the
tablet and store it in the box.
Remove the clear screen protector.
Insert the plastic pin in the holder.
Store the pins.

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03 PREPARING
PEPPER

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2
3
4
3.5 hr
8 hr
80%
100%
1
5
3.1 Charging Pepper
Pepper is fully charged.
Pepper is charging.
Charging flap
Battery charger plug
Align gear teeth to plug in Pepper.
Insert plug then twist until you hear
a "click" to engage the charger.
Charging time Battery level A fully charged
Pepper can last
12 hr - 19 hr
depending on
the activity.
CLICK!

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1
2
3.2 Unlocking the Stop Button
The Stop Button is locked the first time you unbox Pepper.
You must unlock the Stop Button to be able to turn Pepper ON.

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04 OPERATING
PEPPER

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Use the Stop Button:
• In case of emergency
• When storing Pepper
Unlock the
Stop Button to
be able to turn
Pepper ON.
Button will pop out
when not engaged.
Soft cover
Stop button
POP
4.1 Turning Pepper ON and OFF
Turning Pepper OFF
Approximately 1 minute
to shut down When shutting down,
Pepper will say:
Ognak Gnuk.
You do not need to open the flap to
use the Stop Button. You can push it
through the rubber flap.
Approximately
3 minutes to warm up
When turning ON,
Pepper makes a
sound similar to:
Ognak Gnuk.
Press
Once
To turn Pepper ON, press
the button beneath the
tablet once.
Turning Pepper ON
Press and hold
for approximately
3 seconds then release.
Stop Button

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4.2 Operating Pepper
Rest mode
Press twice
Initial posture
To activate Safe/Rest Mode, quickly push the chest button twice.
This will stop all activities and turn o all motors. Pepper will not be
able to speak or move.
To get out of Rest Mode, quickly press the chest button twice again.
Using the Rest Mode

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Pepper is switched
OFF or in Safe/Rest Mode
1
Place one hand on the shoulder to
steer and the other on the hip and
push Pepper to the new location
3
To release the wheel
brakes, open the
charging port flap
2
4.2 Operating Pepper
Moving Pepper Around

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4.3 Resetting Pepper
Startup takes
approximately 10 minutes.
Pepper is o.
Shoulders blink blue
Press for 6 seconds until
shoulders turn blue.
Occasionally, Pepper may require a "long start," where everything
needs to be reset. For example: when Pepper recommends a restart to clear
errors, but the errors persist. If that’s the case, follow the steps listed below.

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12
4.4 Using the Pins
Pins inserted
Pins removed
Insert the plastic pin in the holder.
Knee and hip joints
can move freely.
Knee and hip joints
are locked.
Pepper's joints will not engage until the pins are removed.
Do not insert
the pins when
Pepper is ON.
Store the pins here.
When moving or repacking Pepper, insert the pins to loosen the joints.
Remove the pins to return Pepper to the default state.

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05 CHOOSING
PEPPER'S
LOCATION

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5.1 Choosing Pepper's Location
Do not leave Pepper
in direct sunlight.
Do not place Pepper
near any radiator or heat
source.
Pepper is designed
for indoor use only.
Pepper’s operating
temperature must be
between 5°C/41°F
and 35°C/95°F.
Pepper’s operating
humidity range must be
between 20% and 80%
uncondensed.
Pepper should be placed
in a quiet zone for optimal
voice recognition perfor-
mance.
There should not be any
obstacles within a 2-meter
radius (approximately
6.5 ft) in front of Pepper,
or the obstacle could be
perceived as a human.
To avoid a fall, do not
put Pepper near steps.
The floor should be
flat, dry, and bare (no
rug or thick carpet),
or Pepper could fall.
Make sure that
there is at least
120 cm (approxi-
mately 47.2 in) of free
space around Pepper.
R120cm (47.2in)