SoftBank Pepper User manual

4
Charging Pepper
13
Choosing the
environment
13
Moving Pepper
8
What’s in the box
26
Support
11
Pins
6
Who is Pepper
7
Overview
Turning
Pepper OFF
17
Operating Pepper
16
Turning
Pepper ON
14
17
Using the Stop
Button
18
Taking care of
Pepper
25
Technical
information
15
Interacting with
Pepper
9
Unboxing Pepper
19
Reboxing Pepper
21
Safety
12

5
Information
Please read this document carefully before using Pepper (hereinafter referred to as
‘‘Pepper’’, ’’the robot’’ or ‘‘he’’). Keep this document after reading for future reference.
This robot is a device that moves on its own, mishandling can lead to accidents or injury.
The latest version of this document is available online at:
www.softbankrobotics.com/support
AP990236 (Pepper 1.8) - 2019.04
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IMPORTANT: It is strongly recommended that people handling the robot follow these
guidelines and the safety guidelines for their personal safety. NOT DOING SO MAY LEAD
YOU TO VOID THE WARRANTY OF PEPPER OR THE BATTERY CHARGER. The guidelines
will help you protect the robot, the battery charger and their working environment from
damage.
This documentation also covers disposal, recycling, and technical information but does not
cover all possible conditions that may occur.
At all times, remember that safety to Humans always comes first, safety to Robots always
comes second. Always follow installation and service instructions closely, and store them
for safekeeping.
Pepper is not intended for use by children, or any person with reduced physical, emotional,
sensory or mental capabilities, or lack of experience and knowledge unless either:
* children under 14 years old are supervised by a person responsible for their safety, and
who has read and understood the instructions.
OR
* children 14 years old and above have been given instructions concerning its use in a safe
way and understand the hazards involved.
Other children should be suitably supervised to ensure that they do not play with Pepper.

Introduced in 2014, Pepper is the world’s first social humanoid robot, designed to
engage and intuitively interact with people.
Icebreaker
Thanks to his numerous sensors, Pepper
detects people in his environment and
attracts their attention, initiating
interaction by voice or by proactively going
towards people to start a conversation.
Attractive
With an optimal size of 120cm (4ft) tall, an
eye-catching appearance and humanoid
behaviour, Pepper immediately stands out
in a crowd, effortlessly attracting
undivided attention and creating an
emotional connection with people.
Customisable
As an advanced programmable platform,
Pepper offers infinite possibilities to
enrich user experiences allowing him to
be deployed in different sectors such as
Retail, Banking, Travel, Workspace,
Government and Public services,
Healthcare and Education.
Connected
Pepper provides an
experience using various cloud
services and databases expanding
his technical capabilities, such as
cognitive computing, real-time
communication and data collection,
to provide more services.
Easily accepted
Friendly, safe and unprejudiced
Pepper always succeeds in making
the communication enjoyable and
the experience memorable.
Enjoy the company of your new friend!
Who is Pepper
6

Microphone
Pins (see p. 11)
Speaker
Camera
* optional
The usage of the Plates requires a specific NAOqi version.
Overview
7
Soft Cover
and Stop Button
Shoulder LEDs
Charging Flap
Chest Button
360° Plate*
180° Plate*
Pepper
Pepper with
360° Plate
Pepper with
180° Plate
Pepper is available with
three different options.
The difference does not have
any impact on the basic use
of the robot.
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User Guide
Certification Leaflet
What’s in the box
8
User Guide
Battery Charger*
with AC cord
* Two battery chargers models available.
If something is missing, please contact Support at:
www.softbankrobotics.com/support
Hip Pin
Knee Pin

Unboxing Pepper
9
1
2
Pull the
ramp out.
Keep the box
and
protections.
You will need
them to store
Pepper. 3
Pepper is heavy! Be careful when handling the robot.
KG
Place your hands under Pepper’s arms, and slowly lift Pepper out.
4
5

10
Unboxing Pepper
Remove the tape and all protections.
6
Remove the Pins.
7
Snap!
Unlock the Stop Button then close the Soft Cover.
9
Open the Soft Cover and store the Pins in
their respective slots.
8
For more information,
see p.11.
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Pepper might be unstable and fall
if not put in the right posture.
!
Safe Posture Wrong posture

11
Using the Pins
Don’t forget to
store the Pins
after use.
Do not insert the Pins when
Pepper is ON.
!
Pins inserted Pins removed
Knee and hip joints
move freely.
Knee and hip joints
are locked.
Only insert the Pins when:
• cleaning Pepper.
• reboxing Pepper.
• putting Pepper in Safe Posture.
Storing the Pins
Using the Pins
2
Only when Pepper is OFF:
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1
Click!

12
Charging Pepper
Pepper is charging.
Pepper is fully charged.
ALDE410004 Battery Charger
Pepper is charging.
Pepper is fully charged.
The battery charger is plugged.
T0000001 Battery Charger
Remove the plastic film from the battery charger.
1
2 3
Click!
Please note there are two different Battery Chargers. The LEDs behaviour varies
with the battery charger model. You can find out the model of the battery charger on
the case.
CUSTOMER P/N: ALDE410004 Version: E00
Charging time ~8h
Battery life 7~20h
Depending on use
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13
Choosing the location
Moving Pepper
90 cm
Ensure there is at least
90 cm (~35.4 inches)
around Pepper.
2
Place one hand on the
shoulder and the other
on the hip.
2
Carefully roll Pepper
to his new location.
3
Ensure there are no
slope or stairs around
Pepper.
3
Open the Charging
Flap to release the
brakes.
1
Ensure Pepper is on a
smooth and flat surface.
Avoid carpets or rugs.
1
Ensure the new location complies with Pepper’s use conditions.
For more information, please refer to Safety (p.21).