Sonova Phonak Audeo M User manual

Phonak AudéoTM M
User Guide
Phonak Audéo M-312/312T/13T
Phonak Audéo M-312/312T/13T Trial

3
Your hearing aid details
Hearing aid models
cAudéo M-312 (M90/M70/M50/M30)
cAudéo M-312T (M90/M70/M50/M30)
cAudéo M-13T (M90/M70/M50/M30)
cAudéo M-312 Trial
cAudéo M-312T Trial
cAudéo M-13T Trial
Earpieces
cDome
cSlimTip
ccShell
Battery size
312
312
13
312
312
13
If no box is checked and you do not know the model
of your hearing aid, please ask your hearing care
professional.
Your hearing aids operate between 2.4 GHz–
2.48 GHz frequency range. When ying please check
if ight operator requires devices to be switched into
ight mode, see chapter 12.
Wireless hearing aids
Phonak Audéo M90-312
Phonak Audéo M90-312T
Phonak Audéo M90-13T
Phonak Audéo M70-312
Phonak Audéo M70-312T
Phonak Audéo M70-13T
Phonak Audéo M50-312
Phonak Audéo M50-312T
Phonak Audéo M50-13T
Phonak Audéo M30-312
Phonak Audéo M30-312T
Phonak Audéo M30-13T
Phonak Audéo M-312 Trial
Phonak Audéo M-312T Trial
Phonak Audéo M-13T Trial
CE mark applied
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
This user guide is valid for:

4
Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button
9. Connectivity overview
10. Initial pairing
11. Phone calls
12. Flight mode
Further Information
13. Care and maintenance
14. Exchanging the earwax protection
15. Service and warranty
16. Compliance information
17. Information and description of symbols
18. Troubleshooting
19. Important safety information
6
8
9
10
11
13
14
15
16
17
20
24
26
29
34
36
42
46
48
5

6
On/O
Multi-function button
Flight mode
The button has several functions.
It functions as a volume control and/or
a program change depending on the
hearing aid programming. This is
indicated in your individual instructions.
If paired with a Bluetooth® enabled
phone, a short press will accept and a
long press will reject an incoming call.
To enter ight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode,
simply open and close the battery door
again.
OOn
1. Quick guide
Left & right hearing aid markings
Changing batteries
12 3
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
sticker from the new
battery and wait two
minutes.
Open the
battery door.
Place battery in
the battery door with
the “+” symbol facing
upwards.
7

8 9
Battery door
Anchor (optional) Speaker
(without earpiece attached)
Multi-function button
Audéo M-312/312T/13T
Audéo M-312/312T/13T Trial
Tube
2. Parts of the hearing aid
The following pictures show the models described in this
user guide. You can identify your personal model by:
• checking “Your hearing aid details” on page 3.
• comparing your hearing aid with the following models.
Possible earpieces
cShell
SlimTipDome
3. Left & right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.

10 11
4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Open battery door =
hearing aid is o
When you switch on the hearing aid you might hear
a start-up melody.
5. Batteries
1 2
Remove the
sticker from the
new battery and
wait two minutes.
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
If it is dicult to close the battery door:
Check that the battery is inserted correctly and the
“+” symbol is facing upwards. If the battery is not
inserted correctly, the hearing aid will not work and
the battery door could be damaged.
3
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to

12 13
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
19.2 for further information on product safety.
6. Putting on the hearing aid
1
2
3
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 13) by:
• checking “Your hearing aid details” on page 3.
• checking the marking on the inner side of the battery
door.
• checking the following table.
Model
Phonak Audéo
M-312/-312T
M-13T
M-312/-312T Trial
M-13T Trial
Zinc-air
battery
size
312
13
312
13
Color
marking on
package
brown
orange
brown
orange
IEC
code
PR41
PR48
PR41
PR48
ANSI
code
7002ZD
7000ZD
7002ZD
7000ZD

14 15
7. Removing the hearing aid
1
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
8. Multi-function button
It functions as a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.

16 17
9. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
Cell phone
TV Connector connected to TV*
Roger**
10.1 Initial pairing to Bluetooth® enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. This can take up to
2 minutes.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
1
2
10. Initial pairing

18 19
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
www.phonak.com/audeomarvel
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
310.2 Connecting to the device
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aids can be paired to one device at a
time.
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.

20 21
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.
11.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aids.
Your hearing aids pick up your voice through its own
microphones.
11.2 Accepting a call
short press
< 2 sec
11. Phone calls
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your hearing aids pick up your voice through
its own microphones.
Caller’s voice
Your voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.

22 23
11.4 Rejecting a call
An incoming call can be rejected by a long press on the
upper or lower part of the multi-function button on the
hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec
11.3 Ending a call
A call can be ended by a long press on the upper or lower
part of the multi-function button on the hearing aid
(more than 2 seconds) or directly on your phone.
long press
> 2 sec

24 25
12.2 Exit ight mode
To enable the wireless function and exit ight
mode in each hearing aid:
Open battery door.
Close the battery door
on the hearing aid again.
1
2
12. Flight mode
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
12.1 Enter ight mode
To disable the wireless function and
enter ight mode in each hearing aid:
Open battery door.
Hold down the lower part of the
multi-function button on the hearing
aid for 7 seconds while closing the
battery door.
In ight mode, your hearing aid cannot connect directly
to your phone.
1
2

26 27
13. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
of a ve year service period after phase out of the
respective hearing aid.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 19.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water – refer to the trouble-
shooting steps in chapter 18.

28 29
Daily
Inspect the earpiece for earwax and moisture deposits.
Clean the surfaces with a lint-free cloth. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.
14. Exchanging the earwax
protection
Your hearing aid is equipped with an earwax protection to
protect the speaker from earwax damage.
Please check the earwax protector regularly and exchange
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. The earwax protection should be
replaced every four to eight weeks.
1
Remove the earpiece from the
speaker by holding the speaker
in one hand and the earpiece in
the other.
14.1 Removing the earpiece from the speaker

30 31
2
Gently pull o the earpiece
to remove.
3
Clean the speaker with a
lint-free cloth.
1
Gently rotate the CeruShield
Disk in the direction indicated
by the arrows until a free
opening appears under the bin
icon.
14.2 Exchanging the earwax protection with
CeruShield™ Disk
2
To remove a used earwax
protector carefully insert the
speaker into the free opening
(under bin icon) until it clicks.
After the click you will see the
removed earwax protector in the
opening below the bin icon.

32 33
1
Hold the speaker in one hand
and the earpiece in the other.
14.3 Attaching the earpiece to the speaker
2
Slide the earpiece over the
speaker sound outlet.
3
The speaker and the earpiece
should t perfectly together.
3
To insert a new earwax protector
carefully insert the speaker into
the opening where the new
earwax protector is visible
(opposite the bin icon) until it
clicks. After the click you will see
the opening below is empty and
the new earwax protector sits in
the speaker.

34 35
15. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earpieces,
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):

36 37
Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certicates (Phonak
worldwide locations).
16. Compliance information
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
The wireless models listed on page 2 are certied under:
Phonak Audéo M-312 & M-312T & M-13T (M90/M70/M50/M30)
Phonak Audéo M-312 Trial & M-312T Trial & M-13T Trial
USA FCC ID: KWC-LDZ
Canada IC: 2262A-LDZ
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.

38 39
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Notice 4:
Japanese Radio Law and Japanese
Telecommunications Business Law Compliance
This device is granted pursuant to the Japanese Radio
Law (電波法) and the Japanese Telecommunications
Business Law (電気通信事業法). This device should not
be modied (otherwise the granted designation number
will become invalid).
202-SMG062
D 18-0015 202
R
T