Orca_QuickReference 2-666-587-11(1)
Troubleshooting
A mounted memory card does not contain any data.
tInsert a memory card that contains image data.
Data has been recorded on a memory card in a format that the unit
does not recognize.
t Be sure to store image data in a format that the unit can recognize.
The memory card may not be properly inserted.
tMake sure that the memory card is fully inserted.
The memory card may not be inserted in the correct direction.
tSet the memory card in the direction shown on the operation screen.
Image data cannot be read.
Symptom Cause/ Remedy
Display not on or difficult to see. Depending on the display angle, the display may not be visible or
may be difficult to see.
tThe display angle can be adjusted. Adjust the angle of the display to
improve the display appearance.
There is a white margin on the printed image.
The print position may not be correct.
tAdjust the print position on the administration screen.
Paper roll was loaded, but “no paper”
message appears.
Paper roll may not have been loaded correctly.
tEnsure that paper roll is loaded correctly.
Ribbon cartridge was loaded, but “no
ribbon cartridge” message appears.
Ribbon cartridge may not have been loaded correctly.
tEnsure that ribbon cartridge is loaded correctly.
Out of paper message appears, but
there is still paper in the unit.
This is not a defect. Some spare paper will be left over.
tRemove the leftover paper and load a new ribbon cartridge and paper
roll.
Power does not switch on.
The power cord may not be connected.
tMake sure that the power cord is connected.
The on/standby button may not have been pressed correctly.
tMake sure that the on/standby button has been fully depressed.
The unit does not switch to standby.
The unit may still be doing processing.
tWait a few moments for the unit to stop processing.
An abnormal condition may have caused the unit to stop
responding.
tDisconnect the power cord from the power outlet.Then reconnect
the power cord, and press the on/standby button.
Cannot load paper roll.
Are you trying to load 2UPC-C13, C15 while adaptors are
mounted in the paper holder?
tRemove the adaptors and then load the paper roll.