Stannah GOODSMASTER CD Instruction Manual

PASSENGER LIFT
USER HANDBOOK
IMPORTANT
IMPORTANTIMPORTANT
IMPORTANT
Before using your Stannah passenger lift, please
ensure that you read and familiarise yourself with these
instructions
GOODSMASTER
CD & CD PLUS
USER HANDBOOK
IMPORTANT
IMPORTANTIMPORTANT
IMPORTANT
Before using your Stannah lift, please
ensure that you read and familiarise yourself with these
instructions

2
NOTE:
NOTE: NOTE:
NOTE:
Whilst every effort has been made to ensure the clarity and accuracy of this handbook, we
cannot be held responsible for any damage or injury resulting in negligence or misuse of
this lift
Introduction
IntroductionIntroduction
Introduction 3
33
3
Legal Requirements
Legal RequirementsLegal Requirements
Legal Requirements 4
44
4
Product Life Expectancy
Product Life Expectancy Product Life Expectancy
Product Life Expectancy 6
66
6
Safety Instructions
Safety InstructionsSafety Instructions
Safety Instructions 7
77
7
General Loading Guidance
General Loading GuidanceGeneral Loading Guidance
General Loading Guidance 8
88
8
Goodsmaster CD
Goodsmaster CDGoodsmaster CD
Goodsmaster CD
Features and operation 10
Goodsmaster CD Plus
Goodsmaster CD PlusGoodsmaster CD Plus
Goodsmaster CD Plus
Features 12
Operation 14
Lift Care
Lift Care Lift Care
Lift Care 16
1616
16
Troubleshooting
Troubleshooting Troubleshooting
Troubleshooting 17
1717
17
Guarantee
GuaranteeGuarantee
Guarantee 18
1818
18
CONTENTS

3
Important
Important Important
Important –
––
– please read
please readplease read
please read
Thank you for purchasing a Stannah Goodsmaster lift Before using your lift, the lift owner
must read and familiarise themselves with this user handbook, in particular their legal
responsibilities as a lift owner and key features of the lift You should also ensure that all
You should also ensure that all You should also ensure that all
You should also ensure that all
employees are thoroughly trained in both its safe operation and use
employees are thoroughly trained in both its safe operation and useemployees are thoroughly trained in both its safe operation and use
employees are thoroughly trained in both its safe operation and use
Your Stannah lift has been manufactured and installed in accordance with the Machinery
(Safety) Regulations and conforms will all statutory requirements for goods lifts as shown on
our Declaration of Conformity
Your lift will give you many years of trouble free operation provided it is properly
maintained A Service Log Card, supplied with the lift, must be completed after each
service visit Failure to ensure servicing is carried out could lead to unreliable or unsafe
operation
Your local Stannah Service Branch is available to carry out the required examinations, to
assist with the completion of the statutory reports and to provide any training required
INTRODUCTION
For your records:
For your records:For your records:
For your records:

4
LEGAL REQUIREMENTS
LIFT SAFETY - YOUR RESPONSIBILITIES
Am I legally obliged to have my lift serviced/maintained?
Am I legally obliged to have my lift serviced/maintained?Am I legally obliged to have my lift serviced/maintained?
Am I legally obliged to have my lift serviced/maintained?
Yes The general duties imposed by The Health and Safety at Work etc Act 1974 supported
by Provision and Use of Work Equipment Regulations 1998 (PUWER) regulations mean that
you are obliged to keep your lift in safe working order This means you must arrange for
regular maintenance of your lift
Am I legally obliged to have my lift Thoroughly Examined?
Am I legally obliged to have my lift Thoroughly Examined?Am I legally obliged to have my lift Thoroughly Examined?
Am I legally obliged to have my lift Thoroughly Examined?
Yes The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) requires that
a lift undergoes an inspection/thorough examination by a competent person at regular
intervals (twice a year for passenger lifts, once for goods lifts or according to the lifts’
situation) and applies to all lifts and lifting equipment used at work
I have a lift in my building What do I need to do?
I have a lift in my building What do I need to do?I have a lift in my building What do I need to do?
I have a lift in my building What do I need to do?
You should arrange for the lift to be maintained (regularly serviced and kept in good
repair) and, if the lift is in a place of work, thoroughly examined at intervals in line with
legislation
What is the difference between ‘Maintenance’ and ‘Thorough Examination’?
What is the difference between ‘Maintenance’ and ‘Thorough Examination’?What is the difference between ‘Maintenance’ and ‘Thorough Examination’?
What is the difference between ‘Maintenance’ and ‘Thorough Examination’?
Maintenance
Maintenance Maintenance
Maintenance is the regular servicing of the lift, encompassing the routine adjustment to
components, replacement of worn or damaged parts, topping up of fluids and so on, and
should be carried out by an experienced and competent lift company, such as Stannah Lift
Services Maintenance is carried out to ensure the lift runs efficiently and safely
Thorough Examination
Thorough Examination Thorough Examination
Thorough Examination is the systematic and detailed visual inspection of the lift and all its
associated equipment and would usually be carried out by a third party, or an appointed
‘competent person’ Thorough Examination provides a good check that maintenance is
being carried out properly It focuses entirely on the safety of the equipment
Authoritative guidance on Thorough Examination as required by Lifting Operations and
Lifting Equipment Regulations 1998 (LOLER) can be found in The Guidelines for
Supplementary Testing of In-Service Lifts published by SAFed
Thorough Examination may also be referred to as Form 54 or F54 inspection – the code
given to the form prescribed by repealed Factories Acts Although no longer prescribed, the
term remains in use Other common terms used are: periodic inspection, statutory
inspection (because it is required by law) or insurance inspection (inspections were often on
behalf of insurance companies)
Do I have a responsibility for trapped passengers?
Do I have a responsibility for trapped passengers?Do I have a responsibility for trapped passengers?
Do I have a responsibility for trapped passengers?
Advice on this can be sought from your local Stannah Service Branch

5
LEGAL R E QUI REM ENTS
LEGAL REQUIREMENTS FOR THE LIFT OWNER
Regulations require that these lifts must be examined by a fully qualified lift engineer
Regulations require that these lifts must be examined by a fully qualified lift engineerRegulations require that these lifts must be examined by a fully qualified lift engineer
Regulations require that these lifts must be examined by a fully qualified lift engineer
The lift owner, must employ a qualified maintenance company for upkeep after the service
warranty expires If there is more than one lift sharing shafts, spaces or machine rooms, the
maintenance organisation must be the same one
IMPORTANT LIFT OWNER RESPONSIBILITIES
It is the responsibility of the owner to ensure that:
• They request regular service inspections, giving access to the maintenance company as
required to enable them to carry out any inspections, repairs and checks
• The name and telephone number of the maintenance company is visible on the lift at
all times
• If applicable, the in-car emergency communication line remains working at all times
• That a risk assessment is carried out:
if the maintenance organisation is changed
if the use of the building or installation is changed
after an important modification to the building
after an accident involving the lift
• They inform the maintenance organisation about:
the building evacuation procedure and appropriate exits in the case of fire
where to find the keys to gain access to restricted areas and to the lift
any people who must accompany the lift engineer to the lift whilst on site
any additional protection equipment to use and where to find it
any anomaly in the lift operation (to do so periodically run an empty lift up and
down, visually checking there is no change or damage to the lift)
Documentation
DocumentationDocumentation
Documentation
This user manual must be kept safe, so that it may be consulted at any moment
Log cards and reports from each visit must be kept by the occupier of the building If any
repairs are necessary, a copy of the report must be sent to the maintenance company and
any other appropriate authority within 28 days
The detailed instructions in the case of an untimely stop, especially those relating to the
rescue operation and unlocking of landing doors must be placed in the lift machine room
or control cabinet

6
PRODUCT LIFE EX P E CTANCY
Product life expectancy depends largely on the environment, usage and the undertaking of
proper scheduled maintenance
The maximum recommended usage, or duty rating, for the Goodsmaster CD and CD Plus
are 20 journeys per hour
Our goods lift products have a life expectancy of 25 years, but we must point out that there
are component parts which will require replacement - perhaps several times
Actual life expectancy of a lift depends on a number of factors, including:
• The actual load the lift carries on each journey
• The actual lift travel, as this determines journey time and hence wear on the drive
system
• The number of floors served by the lift
• The level of usage of the lift and whether this changes over time
• The environmental conditions that it operates within
• The quality of the servicing and maintenance
We ensure that spare component parts are available for at least 10 years following the
installation of any lift, but many are available far beyond this
There are a number of component parts that may require replacement during the lift’s life
cycle and you will be advised of this as part of your servicing schedule

7
SAFET Y IN STRUCTI O N S
Any breakdowns or failures should be reported immediately to your service provider
Any breakdowns or failures should be reported immediately to your service providerAny breakdowns or failures should be reported immediately to your service provider
Any breakdowns or failures should be reported immediately to your service provider
In order to avoid accidents, lift users must respect the following safety regulations:
Avoid excess goods movement in the lift car
Avoid excess goods movement in the lift carAvoid excess goods movement in the lift car
Avoid excess goods movement in the lift car
Avoid any movement of the load during travel If the load is on wheels, ensure that the
brakes are applied The load must be positioned in balance with the lift car’s centre of
gravity If the load has small wheels, it is possible that lift car movement during loading/
unloading will put the lift car floor out of level with the landing, and so interfere with
loading/unloading
The lift must not be overloaded
The lift must not be overloaded The lift must not be overloaded
The lift must not be overloaded
The maximum rated load is displayed on the load plate, and the load should be evenly
distributed wherever possible
The lift should be used for its intended purpose
The lift should be used for its intended purposeThe lift should be used for its intended purpose
The lift should be used for its intended purpose
Children must not play with the lift The lift shouldn’t be used in the event of fire
The lift and control equipment should be kept clear and always left in a safe manner
The lift and control equipment should be kept clear and always left in a safe mannerThe lift and control equipment should be kept clear and always left in a safe manner
The lift and control equipment should be kept clear and always left in a safe manner
Check that doors are free from obstruction when opening No goods or materials to be
placed on or near the lift or control equipment as access is required for lift service and in
the event of an emergency
In the case of breakage of any glass door panel, the lift must be stopped immediately and
the power supply switched off from the master switch The goods lift must not be used
again until the glass door panel has been repaired
Lift access
Lift accessLift access
Lift access
Special precautions must be taken when the lift door is open, ensuring that no objects fall
into the structure, as well as avoiding any element which may damage the lift and interfere
with safe lift operation
Only authorised service personnel should gain access to the lift and lift control cabinet A
‘Lock Release’ key will have been left by our installers - it is for use by trained lift engineers
only - do not attempt to use it yourself It is essential that any keys supplied are kept
securely and only provided to a fully trained lift engineer
The lift should be kept in a good condition
The lift should be kept in a good conditionThe lift should be kept in a good condition
The lift should be kept in a good condition
Daily visual checks should be carried out by a person who is competent to do so to ensure
the correct operation of the lift Worn parts and used lubricating products must be disposed
of in compliance with statutory regulations with respect to protection of the environment
You should not attempt to dismantle or remove any parts of the lift
You should not attempt to dismantle or remove any parts of the liftYou should not attempt to dismantle or remove any parts of the lift
You should not attempt to dismantle or remove any parts of the lift
Such work should be entrusted only to competent personnel with the relevant expert
knowledge and training

8
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Fig 4
Fig 4Fig 4
Fig 4
GENERAL LOADIN G GUIDANCE
DO’S AND DON’TS
DO
DODO
DO make sure that the load is
secure and not overhanging
any part of the lift car This
will ensure that the landing
door can be securely closed
and the load will not obstruct
the optical sensor (Fig 1)
DO
DODO
DO close all landing doors
after unloading (Fig 2)
DO
DODO
DO report any malfunctions
immediately, having first referred to the Troubleshooting section
DON’T
DON’TDON’T
DON’T slam into the rear wall of the car or
structure as this may cause damage to the lift
equipment (Fig 4)
DON’T
DON’TDON’T
DON’T overload the lift The maximum
rated load of the lift is dependent on the
lift model, and is displayed on the load
plate Ensure that goods stacked in the lift
car are stable
stable stable
stable and will not fall (Fig 5)
DON’T
DON’TDON’T
DON’T try to prise the
landing door open, as
you will damage the
door lock mechanism
(Fig 6)
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Fig 1
Fig 1Fig 1
Fig 1
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Fig 2
Fig 2Fig 2
Fig 2
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
Fig 5
Fig 5Fig 5
Fig 5
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

Fig 6
Fig 6Fig 6
Fig 6

9
GENERAL LOADIN G GUIDANCE
OPERATING LANDING AND CAR DOORS
1 Open the landing door/gate gently by pulling the
handle (Fig 7)
2 Open the inner car gate by gently pulling the
handle and sliding open using the handle to avoid
trapping your fingers (Fig 8 & 9)
3 Complete loading/unloading
4 Gently close the inner car gate by gently gliding
the car gate across the entrance, using the handle
to avoid trapping your fingers (Fig 8)
5 The car gate is locked in position by sliding the
handle and allowing the gate latches to drop into
position The car gate MUST NOT BE SLAMMED as
it will not lock correctly and will stop the lift from
working
6 Finally gently close the landing door (Fig 7) and
follow relevant call and send instructions
NOTE: If you have an attendant model and are
travelling with the goods steps 4, 5 and 6 will be
done in reverse
NOTE: Please note that if either the inner car gate and
or outer landing doors are not correctly closed the lift
will not operate
LOADING / UNLOADING
1 When loading or unloading the goods, the lift car
and landing areas must be level and well lit
2 Manually open the landing door and lift car gate
3 Load or unload the goods
4 Shut the lift car gate and landing door when you
have finished using the lift, this will allow other
user’s to call the lift
Travel direction
Travel directionTravel direction
Travel direction
When the goods lift is in motion, the up or down
arrowed button (depending on the direction of travel)
or the floor-numbered button corresponding to the
lift’s destination will remain illuminated
Fig 7
Fig 7Fig 7
Fig 7
Fig 8
Fig 8Fig 8
Fig 8

10
GOO D S M AST ER CD
The Stannah Goodsmaster CD is a
The Stannah Goodsmaster CD is a The Stannah Goodsmaster CD is a
The Stannah Goodsmaster CD is a
goods only lift
goods only lift goods only lift
goods only lift
DON’T try to enter or ride in a goods
only lift It is for carrying goods only
Safety Regulations forbid travel by a
persons in a GOODS ONLY lift
Typically identified by no lift car operat-
ing panel in lift car (included for goods
attendant lifts)

11
CD - F EATURES & OPER ATION
CALLING/SENDING
Push button automatic lift controls are located at the
landing entrance, push and hold for two seconds to
operate
To send the car to the required destination, either push the
arrowed/numbered button corresponding to the travel
direction required
To call the car, push the arrowed/numbered button
corresponding to the travel direction required
Buzzer for doors not closed
Buzzer for doors not closedBuzzer for doors not closed
Buzzer for doors not closed
The goods lift will only operate if all landing door and car
gates are closed If a door/gate is left open, a continuous
buzzer will sound when a call/send push button is pressed,
except at the floor where the door/gate is open
Check all gates and landing doors are shut and the lift should operate as normal
Emergency stop button
Emergency stop buttonEmergency stop button
Emergency stop button
On each push button panel there is a emergency stop button This should never be pressed
except in the case of emergency
LOAD WEIGHING / EXCESS LOADS
A load weighing device is fitted to the lift A buzzer will sound intermittently when the rated
load amount is exceeded within the lift car The buzzer will continue to sound, to operate
the lift remove some of the load until the buzzer stops and the lift will reset automatically
NOTE: The lift will not operate whilst the buzzer sounds and the rated load has been
exceeded
Stop button
to
immediately
stop lift
operation
Push button
to call the lift
to that
landing

12
GOO D S M AST ER CD P LUS
The Stannah Goodsmaster CD Plus is a goods
The Stannah Goodsmaster CD Plus is a goods The Stannah Goodsmaster CD Plus is a goods
The Stannah Goodsmaster CD Plus is a goods
lift with up to two trained attendants able to
lift with up to two trained attendants able to lift with up to two trained attendants able to
lift with up to two trained attendants able to
ride with goods
ride with goods ride with goods
ride with goods
Typically identified by lift car operating panel in
lift car (not included for goods only lifts)
• Attendants must
must must
must be trained in the safe use
and operation of the lift
• Attendants must
must must
must be aware of the proce-
dures in place for raising the alarm if there
is a power failure or in the unlikely event
that the lift breaks down and attendants
become trapped in the lift
• Attendants should not
should not should not
should not be allowed to tamper
or play with the lift – JOYRIDING CAN BE DANGEROUS
JOYRIDING CAN BE DANGEROUSJOYRIDING CAN BE DANGEROUS
JOYRIDING CAN BE DANGEROUS
WARNING: Power Supply Failure
WARNING: Power Supply FailureWARNING: Power Supply Failure
WARNING: Power Supply Failure
If attendants are likely to be alone on the premises and will be using the lift, we recom-
mend the installation of an autodialler, so that in the event of a power supply failure, help
can be summoned

13
COMMUNICATION SYSTEMS
Communication systems within the lift car enable an attendant in the lift car to summon
help if a difficulty arises or the lift malfunctions
Intercom in the lift car (Option) see pg 14
Intercom in the lift car (Option) see pg 14Intercom in the lift car (Option) see pg 14
Intercom in the lift car (Option) see pg 14
The intercom is between the lift car operating panel and controller only The intercom
system will allow verbal communication with a receptionist, caretaker or other person suita-
bly trained to offer assistance or implement emergency procedures Simply press the
“speak” button and talk into the metal grille to operate
Lift car autodialler (Option) see pg 15
Lift car autodialler (Option) see pg 15Lift car autodialler (Option) see pg 15
Lift car autodialler (Option) see pg 15
The autodialler is fitted to the car operating panel and enables pre-programmed numbers
to be dialled to summon external assistance
FULL HEIGHT LIGHT RAY
A full height light ray and car gate is fitted at the entry and exit points of the lift car to help
prevent goods movement Activation of the light ray will automatically stop the lift if an
object breaks the beam while the lift is moving
KEYSWITCH OVERIDE CONTROLS
A key switch is provided on the car operating panel to enable the attendant to switch
between automatic landing control and constant pressure car control modes It is not
advisable to travel in the lift car when it is in automatic control mode
LOAD WEIGHING / EXCESS LOADS
A load weighing device is fitted to the lift A buzzer will sound intermittently when the rated
load amount is within the lift car, including any attendant The buzzer will continue to
sound, to operate the lift remove some of the load until the buzzer stops and the lift will
reset automatically
NOTE: The lift will not operate whilst the buzzer sounds and the rated load has been
exceeded
CD PL US - F E ATURES

14
CALLING/SENDING FROM LANDING
Push button automatic lift controls are located at the
landing entrance, push and hold for two seconds to
operate
To send the car to the required destination, either push the
arrowed/numbered button corresponding to the travel
direction required
To call the car, push the arrowed/numbered button
corresponding to the travel direction required
Buzzer for doors not closed
Buzzer for doors not closedBuzzer for doors not closed
Buzzer for doors not closed
The goods lift will only operate if all landing door and car
gates are closed If a door/gate is left open, a continuous
buzzer will sound when a call/send push-button is pressed,
except at the floor where the door/gate is open
Check all gates and landing doors are shut and the lift should operate as normal
Emergency stop button
Emergency stop buttonEmergency stop button
Emergency stop button
On each push button panel there is a emergency stop button This should never be pressed
except in the case of emergency
CAR CONTROLS
To operate the lift from the lift car press and hold the button for the required floor selection
The car will stop automatically when the designated floor is reached
NOTE: The lift will stop if you release the button before the car has reached the landing
Sta dard Car Operati g pa el
CD PL US - OPERATI O N
(D) - Emergency lighting
(C) - Emergency stop button (red) will immediately halt car
movement and until released, will prevent the system from
responding to any call from landing or car operating
panels To release it, twist it in the direction of the arrows
on the button itself
(H) - Hold-to-run key switch to operate the lift from within
the car, this switch has to be turned on The key is only
issued to authorised persons Without the key the car will
not respond to calls or be operable from inside the car
With the switch turned on, the passenger can move the car
by pressing and holding the required landing destination
button down
(G) - Alarm button in case of emergency to alert those
nearby to come to the assistance of the lift user
(A) - Hold to run buttons for selecting required destination
Stop button
to
immediately
stop lift
operation
Push button
to call the lift
to that
landing

15
Additional options dependent on model:
• An induction loop system (optional) ensures that two-way communication is possible for
the hard of hearing
• An LCD Display indicating the lift car’s current floor location
Note: A telephone communication/induction loop system may not be fitted to your lift In the
unlikely event the lift breaks down keep the alarm button pressed, to set off an alarm
sounder
CD PL US - OPERATI O N
Car Operati g Pa el with AUTODIALLER
(1) - Emergency lighting
(2) - Emergency stop button (red) will immediately halt
car movement and until released, will prevent the
system from responding to any call from landing or
car operating panels To release it, twist it in the
direction of the arrows on the button itself
(3) - Buttons for selecting the landing destination
required
(4) - Alarm button to be pressed in case of
emergency to alert those nearby to come out to the
assistance of the passengers
Activation of two-way telephone communication
should the car come to a halt between landings, the
alarm button should be pressed down for at least 3
seconds, thereby automatically alerting the lift
maintenance company The yellow indicator will then
light up
(5) - Hold-to-run key switch to operate the lift from
within the car, this switch has to be turned on The key
required is issued only to authorised persons and
without the key the car will not respond to calls or be
operable from inside the car With the switch turned
on, the passenger can move the car by holding the
required landing destination button constantly pressed
down

16
The following procedures carried out regularly will help to keep your Goodsmaster in first
class condition:
CLEANING
CLEANINGCLEANING
CLEANING
• Any stainless steel components should be cleaned with
a soft cloth, using a light oil (e g baby oil) and then
wiped off with a dry, lint-free cloth
• All other surfaces should be cleaned with a soft cloth
and detergent – avoid using excessive amounts of
water in the lift car or on the landing doors
• The lift car should be cleaned when the lift is
positioned at the lowest floor level
• Never use abrasives for cleaning any of the surfaces
on your Goodsmaster No products or cleaning
techniques that may cause damage to the car
decoration must be applied
Any finishes outside of standard range or finishes
mentioned above may require additional cleaning
information which will be supplied separately
SPILLAGES
SPILLAGESSPILLAGES
SPILLAGES
• Make sure you mop up and wipe dry any
liquid spillages immediately
immediatelyimmediately
immediately
• In the event of a major spillage
overflowing into the Goodsmaster car,
contact our Service branch as you will
need a Lift Service Engineer to provide
you with access to the pit to enable you to
clean up the spillage
GENERAL NOTES
GENERAL NOTESGENERAL NOTES
GENERAL NOTES
• Never operate cleaning appliances within the lift car that are connected to an external
power source via a trailing cable unless the car has been isolated with the car
preference key switch
• Never leave objects propped against the doors, door frames or car finishes
• Never wedge the doors open
LIF T CARE
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!
!!
!

17
TROUBL ESHO OTIN G
When someone detects an anomaly in the lift operation, or a dangerous situation,
an anomaly in the lift operation, or a dangerous situation, an anomaly in the lift operation, or a dangerous situation,
an anomaly in the lift operation, or a dangerous situation, the
owner must put the lift out of service, inform the maintenance company and proceed to put
up signs on all the lift doors indicating that the lift is out of service
The goods lift should never
nevernever
never be left out of service with any doors open
Moreover, the owner must inform the maintenance company:
• After any type of rescue intervention has been carried out
• Before carrying out any modifications to the lift, its use and/or maintenance
• Before any inspection or other work not related to maintenance is carried out on the lift
or lift equipment by a third party
• Before putting the lift out of service for a lengthy period of time
• Before the lift is restarted after a long period of being out of service to request an
general inspection
It is necessary to consider the consequences of the risk assessment carried out by the
maintenance organisation in accordance with the work risk prevention laws
PASSENGER RESCUE/ EMERGENCIES
A passenger rescue operation as well as the use of the emergency key for the doors, may
only be carried out by qualified personnel from the maintenance company
Both the emergency key, as well as the keys for access, must always be available in the
building, and may only be used by people who have been authorised and trained by the
maintenance company
Problem
ProblemProblem
Problem Cause
CauseCause
Cause Cure
CureCure
Cure
Lift will not operate Mains isolator switch is in
‘Off’ position
Check that the lift mains
isolator switch is set to the
‘On’ position
Buzzer is sounding
intermittently
Lift is overloaded Remove load from the lift until
buzzer stops sounding
Buzzer is sounding
continuously
Car gate or landing door on
any landing is not closed cor-
rectly
Or
Stop switch has been activated
taking the lift out of service
Check all gates and landing
doors are shut and the lift
should operate as normal
Or
Check and deactivate the stop
switches and the lift should
operate as normal
Trapped loads or trapped
loads with attendant while
lift in use
A power cut or failure of the
lift has occurred
Check there is no power cut to
the lift Ring your local service
branch to request a callout

18
Your Sta ah Guara tee
Stannah Microlifts Ltd is pleased to guarantee our materials and workmanship, and provide
a maintenance and breakdown service, supplied by our sister company Stannah Lift Services
Ltd, for a period of 12 months from completion of installation and handover of the lift, as
follows:
• We will provide regular planned maintenance visits at the frequency agreed in the
contract, subject to suitable access to the lift within normal working hours
• We will provide a full breakdown service within normal working hours, unless caused by
misuse, abuse, accidental damage or other matters outside of our control, in which case
it will be chargeable Normal working hours are Monday to Thursday 8 00am to
4 45pm, Friday 8 00am to 3 45pm Evening and weekend breakdowns will be charged
at a premium rate, unless included within the contract
• Should any defect in workmanship or material become evident within such period or in
any part delivered under this contract, we undertake to repair or replace the defective
part, as soon as possible during normal working hours
• Our Guarantee does not cover repairs, replacements or adjustment which may be
required as a result of ordinary wear and tear, wilful or accidental damage, misuse,
neglect or any other cause beyond our control
• Lifts must be regularly serviced by a technically competent Lift Engineer The address and
telephone number of your nearest Service Branch is on the ‘Completion Notice’ and a
full list of all service branches is on our website www stannahlifts co uk
Warra ty promise
The Warranty Promise is subject to the following conditions:
• The lift has been formally handed over and the ‘Completion Notice’ is signed
• All outstanding monies have been paid to us
• No other lift company has worked on the lift, e g carrying out a maintenance visit,
attending a breakdown or attempting a repair
• Stannah are not prevented from carrying out planned maintenance for any reason
outside of our control, including but not limited to, the safety of our employees engaged
in activities under this warranty
• The lift well and machine room or machine space must be freely accessible, free from
damp, properly ventilated and maintained in line with any requirements detailed within
the user manual
Stannah reserve the right to change the terms of any warranty provided subject to any
such change being notified to the beneficiary in writing
GUARAN T EE

19
NOT E S

www.sta ahlifts.co.uk
NOTE
Whilst every effort has been used to ensure the clarity and
accuracy of this Handbook, we cannot be held responsible
for damage or injury resulting from negligence or misuse of
this lift equipment
We are continually developing and improving the passenger lift range and we therefore
reserve the right to alter or amend the specification without prior notice
Sta ah Microlifts
Telephone: [phone]
Telephone: [phone]Telephone: [phone]
Telephone: [phone]
Email: contact@stannah co uk
Email: contact@stannah co ukEmail: contact@stannah co uk
Email: contact@stannah co uk
July 2022