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Our Guarantee
Stannah Lifts Ltd is pleased to guarantee our materials and workmanship, and provide a
maintenance and breakdown service, supplied by our sister company Stannah Lift
Services, for a period of 24 months from installation completion and handover of the
lift, as follows:
• We’ll provide regular planned maintenance visits at the frequency agreed in the
contract, subject to suitable access to the lift within normal working hours.
• We’ll provide a full breakdown service within normal working hours, unless caused by
misuse, abuse, accidental damage or other matters outside of our control, in which
case it will be chargeable. Normal working hours are Monday to Thursday 8.00am to
4.45pm, Friday 8.00am to 3.45pm. Evening and weekend breakdowns will be
charged at a premium rate, unless included in the service contract.
• Should any defect in workmanship or material become evident within such period or
in any part delivered under this contract, we undertake to repair or replace the
defective part, as soon as possible during normal working hours.
• Our guarantee doesn’t cover repairs, replacements or adjustment which may be
required as a result of ordinary wear and tear, wilful or accidental damage, misuse,
neglect or any other cause beyond our control.
• Lifting platforms must be regularly serviced by a technically competent Lift Engineer.
For the external option, we require that at least four service visits are carried out at
regular intervals annually to preserve the warranty. Claims cannot be accepted for
corrosion that occurs as a result of misuse, neglect, unauthorised alterations or
improperly repaired paintwork.
• The contact details of your nearest Service Branch is on the ‘Completion Notice’ and
a full list of service branches is on our website www.stannahlifts.co.uk.
The guarantee is subject to the following conditions:
• The lift has been formally handed over and the ‘Completion Notice’ is signed.
• All outstanding monies have been paid to us.
• No other lift company has worked on the lift, e.g. carrying out a maintenance visit,
attending a breakdown or attempting a repair.
• Stannah isn’t prevented from carrying out planned maintenance for any reason
outside of our control, including but not limited to, the safety of our employees
engaged in activities under this warranty.
• The lift well and machine room / space must be accessible, free from damp, properly
ventilated and maintained.
Stannah reserve the right to change the terms of any warranty provided subject to any
such change being notified to the beneficiary in writing.
WAR RANTY GUAR ANTEE