Stannah STAIRISER CR Instruction Manual

STAIRISER CR
USER HANDBOOK
IMPORTANT
Before using your Stannah Stairiser platform stairlift, please
ensure that you read and familiarise yourself with these
instructions

2
NOTE
Whilst every has been made to ensure the clarity and accuracy of this hand-
book, we cannot be held responsible for any damage or injury resulting in
negligence or misuse of this platform stairlift
Introduction 3
Key Symbols In Handbook 4
Intended Use 5
General Layout 6
Compact Motor Box 8
External Call Stations 9
Operation 10
Emergency Release 12
Maintenance 15
Troubleshooting 16
Error Table 18
Warranty Promise 22
Service Branches 23
CONT ENT S

3
This users handbook is to help provide an understanding of correct and safe use of the
Stannah Stairiser CR
Your lift has been manufactured and installed in accordance with the Supply of Machinery
(Safety) Regulations 2008 (2008 No 1597)
It is important that you arrange for the lift to receive regular inspection and servicing by a
competent person at intervals not exceeding six months, after the 12 months guarantee
period
Failure to ensure servicing is carried out could lead to unreliable or unsafe operation
For all enquiries regarding servicing, please contact your local Stannah Service Office at
the address given in this booklet A Service Log Card supplied by the Service Office will be
completed after each service visit
As requested by the British Legislation on Supply of Machinery (Safety) Regulations 2008
(2008 No 1597), the following maximum noise emission has been measured at a distance
of 1metre from the stairlift carriage
I N TRODU CTION
For your records:

4
K EY SYMBOLS IN HANDBOOK
The following signs stress important areas:
Pay attention to all paragraphs marked with this sign These paragraphs
contain important hints that will ensure smooth operation of the lift
WARNING! Important safety advice! Observing these instructions greatly
reduces the possibility of hazardous situations
Pay attention! Do not execute the actions marked with this sign!

5
I N TEND ED U S E
Load capacity:
The maximum capacity of the lift is indicated on the front face of the carriage
Safe working load: 225 kg (496 lb) for the wheelchair platform
100 kg (286 lb) for fold down seat
• The Stairiser CR must only be used for the transport of persons in wheelchairs or sitting
on the optional fold down seat
• Never use the stairlift in the standing position
• The Stairiser CR is not designed for carrying goods or animals of any kind The
exceptional use by trained guide dogs is permitted
• Remove keyswitch from both the lift and the platform after use Do not let children play
on the lift
• Do not exceed the maximum platform load or maximum wheelchair size
• Keep hands and fingers away from the back of the carriage
• Passengers must remain in the wheelchair or seat while the lift is operating
Persons walking up or down the stairs while the lift is being operated must avoid contact
with the platform Platform users should take into consideration that the platform needs more
space in a bend than on a straight railway Therefore, before moving, look to see if anyone
is using the stairs or if there are obstacles
Emergency stop
An emergency stop is fitted on the carriage In case of emergency press the red STOP-
switch and the lift will stop immediately To release the STOP-switch, it will be necessary to
press it once more or to turn it clockwise
We recommend preventive checks are carried out on the lift Regular servicing
of your stairlift will ensure safe operation for a long time Any abnormal
operation of the lift should be reported to the service office In the case of
irregularities such as vibrations or abnormal noise emissions, do not use the lift;
call your Service Office

6
GE N E R AL L AYOU T
WARNING - Before using your lift, please read and familiarise yourself with these
instructions
1 Wall control
2 Drive box (small or big)
3 Carriage
4 Upper stop position
5 Intermediate stop position
6 Lower stop position
7 Horizontal railway
8 Upper railway tube
9 Lower railway tube
10 Overspeed governor

7
GE N E R AL L AYOU T
Carriage with platform for wheelchairs
1 Handset with direction buttons, audio alarm and stop switch (key switch optional)
2 Display
3 Access ramps
4 Barrier arms
5 Sidewall covers
6 Directional control (joystick)
7 Folding seat
Carriage with seat performance
1 Directional control
2 Armrest
3 Seat
4 Footrest
5 Carriage, sidewall
Horizontal railway
If the gradient is less than 20 degrees a third pipe is required to stabilise the platform
Horizontal sections may be necessary at half-landings or stop positions

8
1 Upper ultimate limit switch
2 Main power switch
3 Drive unit control board
4 Frequency inverter
5 Motor
6 Emergency hand wheel
COM PACT M OTOR B OX
12
3
4
5
6

9
EX T E RNAL C A L L S TAT I O N S
Drive up button
The platform will drive up
when in closed (unfolded)
position
Drive down button
The platform will drive
down when in closed
(unfolded) position
Platform open button
The platform will open
(unfold) This button works
only when the platform is
in the landing station
Platform close button
The platform will close
(fold) The platform should
be closed when in the
landing station
All Stairiser CR installations are equipped with calling stations, with which you can call and
send the lift Call stations are located in the area of the upper and lower landing position
Each landing call station needs to be activated with a key switch before use
The call stations are needed to call and send the lift with closed platform and to open and
close the platform in the landing stations
Key switch
LED Light

10
Main power switch
The main power switch connects the lift to the power supply system For use of the lift, first
turn on the main power switch By switching off the main power switch, the stairlift can be
isolated from the circuit
It is necessary to switch off the main power switch while repairs are done to the lift,
especially in the drive box The main power switch can be locked in both the “on” and “off”
position with a padlock
The main power switch is located either on the side of the drive box (drive type K) or on the
external control box (drive type S)
Turn on the landing control station (using the key) Lock the landing control station after use
Bring the carriage to the desired position using one of the landing stations control First,
unlock the landing control station with the key, then press the “up” or “down” button Keep it
pressed until the carriage automatically stops in the desired landing position Release the
button and lock the landing control station again The lift is now ready for use
Driving/Moving onto the platform
The platform is folded down by pressing the “open” button (4 – see above) Keep it pressed
and the barrier will automatically fold up Simultaneously the ramps fold down to the correct
position enabling safe driving/moving onto the platform
Always face the direction of travel and apply the wheelchair brake for safety
OPERATI ON
WARNING - Before operating the lift, ensure the platform area is clear

11
OPERATI ON
Travelling
1 Key switch
2 Emergency stop button
3 Barriers
4 Carriage
5 Directional controls (on device and hand held)
When the passenger has moved onto the platform in
accordance with the “Driving/Moving onto the platform”
instructions, the carriage can be set in motion by pressing
the “up” or “down” control
By pressing the directional control, the barrier and ramps will automatically fold into the
correct position The lift will start travelling after the barrier is folded down and locked
The carriage stops at any intermediate stop(s) then final landing automatically If the
directional control is kept pressed at a stop position the barrier will open To continue travel
from an intermediate landing, release the control button for a few seconds after the carriage
has stopped Press it again and hold it down to continue travelling
Keep the directional control pressed until reaching the desired stop position If the directional
control is released, the carriage will stop immediately
As a safety measure, the lift is equipped with an emergency stop (red button on the control)
In the unlikely event that the stairlift does not stop when the directional control button is
released, press the self-locking emergency stop button The lift will then stop immediately
To unlock the emergency stop button, press it once more or turn clockwise
Leaving the platform
The lift has been designed to stop in the correct position at each landing
Keep the directional control button pressed until the barrier has folded up and the ramp has
folded down to the correct position When the barrier is fully opened (and the ramps are fully
down), release the directional control
After leaving the platform use the landing control for folding down the barrier and for folding
up the platform
By folding up the platform the wall controls (landing controls) will be re-activated The
carriage can then be sent to the desired parking position
WARNING - After leaving the stairlift, fold down the barriers and fold up the
platform To avoid unauthorised use always switch it off with the key when not in use

12
EM E R GE N CY RE L EAS E
If it necessary to evacuate a user from the lift due to either lift or power failure, the
procedures described here should be followed A different process is needed, dependant
on where the platform has stopped:
Case 1
The occupied platform is near a stop position
The position of the main power switch, the hand lever for brake release and the hand wheel
is indicated on page 8
1 Turn the main power switch to off
2 Take the hand wheel and insert it into the hole located at the back of the motor
3 Press the hand lever for brake release and turn the hand wheel until the next station
has been reached The direction for moving the lift up is indicated on the hand
wheel (fig 1 shows the platform at the stop position))
4 When the platform is positioned at a landing as illustrated in fig 1, the barrier arm
only on the side of the lift from which the platform is to be exited, may be forced
upwards by hand Refer to fig 2
5 Now the wheelchair user can leave the platform on the barriers
6 With the user evacuated push down hard on the barriers As the barriers fold
down the platform will fold up (see fig 4) The platform must now be locked
with the padlock on the carriage
7 Call your service office
Fig 1 Fig 2 Fig 3 Fig 4

13
EM E R GE N CY RE L EAS E
Case 2
The occupied platform is not close to a stop position
The position of the main power switch, the hand lever for brake release and the hand
wheel is indicated on page 8 Please note for the rescue of the passenger with the carriage
in such position two people are needed! If there is only one person available, it will be
necessary to wind the carriage into the next station (see case 1)
1 Turn the main power switch to off
2 Take the hand wheel and insert it into the hole located at the back of the motor
3 Press the hand lever for brake release and turn the hand wheel until reaching the
next half-landing or straight part of the staircase (see fig 1 1) Do not stop at a
curved area of the rail
4 Unlock the barrier arm by following procedure described on page 18 Note that this
process is only applicable when the carriage is not positioned at a landing station
The barrier arm to the stairs side only of the lift should be raised; raising the arm to
the open side of the carriage would expose the user to toppling off the platform and
falling down the stairs Refer to Fig 2 1
5 The wheelchair user can now be lifted down from the platform
6 With the user evacuated, push down hard on the barriers As the barriers fold
down the platform will fold up (see fig 4 1) The platform must now be locked
with the padlock on the carriage
7 Call your service office
Fig 1 1 Fig 2 1 Fig 3 1 Fig 4 1

14
Emergency unclamping of barriers
For unclamping a barrier somewhere out of a
station, press the lever located at the back of
the carriage
The position of this lever is shown in detail in
Illustrations below
The red, marked lever must be
pressed for unlocking the barrier up to
the stairs
Do not press the unmarked lever
EM E R GE N CY RE L EAS E

15
M A IN T EN AN C E
It is recommended that a service contract is made with Stannah Lifts Services to ensure the lift
is regularly serviced
Check-up and care
Check the following points at regular intervals:
1 The carriage must not start travelling until the barrier is folded down and the ramp is
turned down to the appropriate position
2 It should be impossible to fold up the barriers while travelling This should be tested
between two stop positions
3 Check operation of the safety switches mounted on the platform end ramps: with the
carriage in motion, press downwards on the one of the platform ramp edges – the
carriage should stop immediately Be sure to stand clear while undertaking this
operation in case the carriage does not stop as expected Repeat this test pressing
upwards on the ramp and also perform checks on the second platform ramp (if fitted)
4 Check the operation of the safety tray on the underside of the platform The purpose
of this device is to detect the presence of objects which could interfere with the lift
travel, and would be crushed by the platform underside While standing clear and
with the platform in motion, press the undertray of the carriage – the carriage should
stop immediately
5 The carriage must stop when the directional control is released
6 The emergency stop button must put the whole lift out of operation
7 If an emergency call system is in place, ensure that it works
8 Remove dust and dirt from the rail tubes at regular intervals
9 Keep the access free to the drive and to the main power switch
Note: Dust or other materials should not be allowed to accumulate inside the slot of the
upper tube of the railway For cleaning the stairlift use a soft cloth and soapy water
WARNING - DISMANTLING/REMOVAL
You should not attempt to dismantle any parts of the lift Such work should be
entrusted only to competent personnel with relevant expert knowledge and
training
Advise any malfunctions of the lift operation to the Stannah Service Office or to
our service personnel when they are next in attendance

16
T R OU BLE SH O OT I N G
Troubleshooting
For safety reasons, the Stairiser CR is equipped with several electrical and mechanical
locking devices The Stairiser CR will not work if any of these devices are tripped or if the
order of events is incorrect
By following the instructions provided in the ensuing paragraphs, the user will be able to
determine the reason for breakdown Contact our service team! You must not manipulate,
modify or remove any safety feature of the stairlift
Work through the following instructions paragraph-by-paragraph Do not skip any part! Be
sure that the landing controls are deactivated whenever the platform is folded down
Before troubleshooting, pay attention to the following:
When a landing control is activated, it automatically deactivates all other wall
controls, i e , the complete lift can only be controlled by one control at a time
Please check if the main power switch, located either at the side of the drive box is
and check if the stop switch on the platform control is pressed
Please check if the fuses in the distribution box of your house are working and
turned on

17
Possible Errors
If during the operation of the lift an error is occurring, it will be displayed as an error code
on the 7 segment display on the control boards as well as on the LCD display If there is no
error the display shows Omega as in the picture on the left
If a safety switch is pressed or the platform is used in a wrong way the following status re-
port could be shown on the display – “Issue reason”:
• S11p – platform is not fully opened
• S11o – platform is not fully closed
• Contact down (downward ramp or lateral bar is pressed)
• Contact up (upward ramp or lateral bar is pressed)
• Safety bottom: contact plate under the platform is pressed
• S circuit p – emergency stop button or lever for barrier arm unblocking are pressed
• S circuit d – ultimate stop switch at upper end of rail is pressed
• S circuit br – ultimate stop switch at lower rail end or overspeed governor switch is
pressed
If the unit does not work, check on the display (shown below) what the error code is shown
and see on the list below what this error means
Talk to the service technician
and tell him the error code so the correct action for fixing the lift can be taken
T R OU BLE SH O OT I N G

18
T R OU BLE SH O OT I N G
Error table
In the following table all error codes are listed The error code is shown on the LCD
display An error can be acknowledged by the Display menu, via the button S1 on the
platform control or by switching the main power supply on and off
Error Number Device reaction Possible reason
No error 0 (-) - -
Impulse Timeout 1 (1) Running slower
than normal
Timeout Impulse During driving no
impulses have been counted
Reasons: Encoder defect, cable not
connected, FI does not start
Wrong Impulse
during stand-still
2 (2) Running slower
than normal
Impulses are counted although the lift
should not have moved
Reasons: Defect motor brake; lift has
moved without a drive command
Drive way too
long
3 (3) Running slower
than normal
During teach-in mode a too long drive
way was driven The maximal length
depends on the transmission of the
motor
Too many points 4 (4) Running slower
than normal
During teach-in mode too many points
have been saved A maximum of 40
points is possible
Wrong impulses
in intermediate
landing station
5 (5) Running slower
than normal
If the counted impulses in the landing
stations differ too much from the
saved impulses
Wrong impulses
in landing station
area
6 (6) Running slower
than normal
If the counted impulses in the landing
stations differ too much from the
saved impulses
A possible reason can be that the
stop assembly in the landing stations
has been moved after the teach-in
mode

19
T R OU BLE SH O OT I N G
Name Number Device reaction Possible reason
Wrong impulses
in intermediate
landing station
area
7 (7) Running slower
than normal
If the counted impulses in the landing
stations differ too much from the
saved impulses
A possible reason can be that the
stop assembly in the intermediate
landing stations has been moved after
the teach-in mode
Wrong impulse
on limit switch
8 (8) Running slower
than normal
If too many impulses are counted
while a limit switch is still pressed
This can be a signal that a limit switch
contact did not close after the unit left
the landing station
Power cut off on
runway
9 (9) Running slower
than normal
If the platform is on the runway
(outside of landing stations) and a
power cut occurs then the unit cannot
detect its position on the rail
The platform then has to be driven in
slow drive mode into the next landing
station were the failure will automati-
cally reset
Wrong rotation
direction of motor
10 (A) Running slower
than normal
If the encoder detects a different rota-
tion directions than the inverter pro-
duces
Solution: Interchange contacts IMP1
and IMP2 on drive unit control board
Brake is weak 11 (b) Running slower
than normal
If the drive is stopped and the encod-
er still detects a certain amount of
impulses it is an indication that the
brake does not stop the lift correctly

20
T R OU BLE SH O OT I N G
Name Number Device reaction Possible reason
Overload 12 (C) Platform will
travel to the next
landing station,
then stop
If the platform is overloaded and the
overload switch SU gives a signal to
the controller
Motor tempera-
ture
13 (d) Platform will
travel to the next
landing station,
then stop
The thermostat relay in the motor was
activated
Short circuit be-
tween the tension
rope and the rail
14 (E) Platform will
travel to the next
landing station,
then stop
If there is a short circuit between the
tension rope and the rail
Short circuit be-
tween the support
rope and the rail
15 (F) Platform will
travel to the next
landing station,
then stop
If there is a short circuit between the
support rope and the rail
SPI Timeout on
drive unit
16 (1 ) Platform will not
move
The communication between the PIC
microcontroller and the Echelon Pow-
erline module was defunct or not cor-
rectly adjusted
Safety circuit 17 (2 ) Platform will not
move
Safety circuit relays (KAUF, KAB) on
the platform are not released
FI-communication 18 (3 ) Running slower
than normal
The communication with the frequen-
cy inverter via the RS485 Modbus
interface did not work
Communication
with EEPROM on
drive unit
19 (4 ) The communication between the mi-
cro controller and the EEPROM on the
drive unit did not work
Feedback from
main contactors
20 (5 ) Platform will
travel to the next
landing station,
then stop
One of the main drive contactors or
the safety circuit relay KSK has not
been released after the platform
stopped driving