Starkey Livio RIC R User manual

Quick
Start
Guide
Congratulations on your
journey to better hearing

At Starkey, we
believe that to
hear better is
to live better.
Livio® Rechargeable hearing aids help
you stay connected to the people and
things you love most. Livio Rechargeable
offers Starkey’s most advanced
technology with supreme sound quality
and features, customizable to fit your
unique hearing needs.
Get the most out of
your hearing aids
Please visit starkey.com/care for additional
tools and resources including:
• Instructional videos
• Operations manuals
• Product brochures

• Charging occurs with the lid open or closed
• Your hearing aids will be completely charged in under
3 ½ hours
• It is safe to keep them in the charger after they are fully
charged and any time that you are not wearing them
• If you will not be wearing your hearing aids for an
extended period of time (i.e., weeks) remove the plug
from the charger and the hearing aids from the charging
ports. You will need to manually power the hearing aids
off by pressing the rocker switch for three seconds. You
may store them in the reservoir
• Your hearing aids will automatically power on when
removed from the charger
• When charging without the charger cord the LEDs will
turn off when the hearing aids are fully charged
• To refresh LEDs when the charger is not plugged in,
remove a hearing aid from the charging port for three
seconds and then replace it in the charger (refresh lasts
10 seconds only – then LEDs will turn off again)
• The desiccant puck will be effective for 3–6 months
depending on moisture in the hearing aids and humidity.
The color will fade from blue to white, indicating a need
for replacement
* If you are charging without cord, the LEDs will turn off when charged, to save battery.
Charging Your Hearing Aids
• Place your hearing aids in the charger with
the earbuds resting inside the case
• Your hearing aids will turn off automatically
and begin to charge
• Note: The LEDs corresponding to each
hearing aid:
Glowing Green = Charging
Solid Green = Fully Charged*
Blinking Red = Fault State – Remove
from charger, wait until LED turns
off and re-insert aids. If Fault State
continues, call your clinician
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Power On & Off
ON - The hearing aids will power on automatically
after removing them from the charger. There
is a delay that allows you time to insert your
hearing aid into your ear.
ON - If the hearing aid is manually powered off,
pressing the top of the rocker switch will power
it on. The delay still exists, to give you time to
insert the hearing aid into your ear.
OFF - The hearing aids will power off automatically
when placed in the charging port. Charging
will proceed.
OFF - The hearing aids can be powered off manually by
pressing either the top or bottom rocker switch for
three seconds.
System Care
HEARING AID CARE
Keep your hearing aid clean. Heat, moisture and
foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to clean
debris from around the user control,
microphone and battery compartment.
• Inspect the receiver, earbud and wax guard
regularly.
• Never use water, solvents, cleaning fluids
or oil to clean your hearing aid.
CHARGER CARE
Keep your charger clean. Heat, moisture and foreign
materials can result in poor performance.
• Use the provided cleaning brush to keep the
charging ports clear of debris.
• Do not use water, solvents or cleaning fluids to
clean the charging ports.
• Keep lid closed as much as possible to avoid
dust and debris buildup.
• Store your charger in a clean and dry location
such as a dresser or shelf rather than the
bathroom or kitchen.
To ensure the longest life of your rechargeable
hearing aid batteries and the batteries in the charger:
• Fully charge hearing aid batteries every night.
• Do not expose to excess heat, i.e., do not store
on a window sill or in a hot car.
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Helpful Hints
• Do not take apart your hearing aids or insert
the cleaning tools inside them.
• When not in use, place your hearing aids in the
storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets
Hear Clear™Receiver
Wax Guards
RIC hearing aids integrate disposable Hear Clear
earwax protection. The innovative wax guards prevent
earwax accumulation in the hearing aid receiver. When
you need to replace your wax guards, please follow
the instructions below.
1. Insert empty end of the application stick
straight into used wax guard in hearing aid.
2. Pull straight out (do not twist) on stick to
remove used wax guard.
3. Use opposite end of stick to firmly insert clean
wax guard straight into hearing aid.
4. Pull straight out (do not twist) to remove stick
and discard.

Connect your hearing aids to
your Apple mobile device
Follow the instructions below to connect your hearing
aids to your Apple®mobile device. If your hearing
aids ever lose connection to your mobile device,
repeat the instructions below to reconnect.
1. Ensure Bluetooth®setting is enabled on your
mobile device. Within the
Settings menu go
to
Bluetooth and toggle to On .
2. Return to the Settings menu and tap
Accessibility > Hearing Devices .
3. While the Apple mobile device searches for
available devices, power your hearing aids off
then on to put them into pairing mode.
4. When the hearing aids are discovered, you will
see your hearing aid name (“Michelle’s Hearing
Aids”) under Devices.
5. Tap on your hearing aid name to connect your
hearing aids to the mobile device.
6. You will see two pairing requests (one for each
hearing aid). Select
Pair for each request.
These requests may be several seconds apart.
7. When pairing is complete, your hearing aid
name will change from black to blue.
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Download the Thrive
Hearing Control app
The Thrive®Hearing Control app makes it easy
to control and adjust your hearing aids with your
compatible Apple®mobile device. Downloading
the app is easy. Follow the step-by-step
instructions below.
1. Open the
App Store® .
2. In the search box type
“Thrive Hearing Control” .
3. Tap
GET to download the
app to your mobile device.
GET
Download the Thrive
Hearing Control app
The Thrive Hearing Control app makes it easy to
control and adjust your hearing aids with your
compatible Android™mobile device. Downloading
the app is easy. Follow the step-by-step
instructions below:
1. Open the
Google Play™Store .
2. In the search box type
“Thrive Hearing Control” .
3. Tap
INSTALL to download the
app to your mobile device.
For a list of compatible devices, visit:
https://www.starkey.com/thrive-compatibility
Thrive hearing control
INSTALL
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For a list of compatible devices, visit:
https://www.starkey.com/thrive-compatibility

Your Thrive Hearing Control App
User Guide is a great resource for
getting the best performance from
your Livio Rechargeable hearing aids
and Thrive app. Refer to your guide
to find out more about these and
other features:
• Automatic and custom memories
• Geotags
• SoundSpace®
• Tinnitus management
• Find My Hearing Aids
• Alerts
Want to learn more about the Thrive app?
Visit starkey.com/veterans-thrive
for usage instructions, how-to videos and
additional information on features.
Connect your hearing aids to
your Android mobile device
Follow the instructions below to connect your hearing
aids to your Android mobile device. If your hearing
aids ever lose connection to your mobile device,
repeat the instructions below to reconnect.
1. Launch the Thrive Hearing Control App
2. After searching, available hearing aids will
display on the screen. Note, each device will
appear separately.
3. Check the box next to each hearing aid and
select connect.
Note: Pairing can still be completed through the
Bluetooth menu of the Android smartphone if
preferred.
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Product specification may be obtained from your clinician
Attention Clinicians: For product specification please visit
Gov.StarkeyPro.com.
MT
Livio RIC Rechargeable 44
M/T Ratings
Product Livio RIC R
Charge of battery when shipped >15% state of charge
Battery life estimates - hearing
aid on the shelf (drain rate)1120 days
Battery life estimates -
amplifying sound2Up to 24 hours
Battery life estimates - amplify-
ing sound and streaming2
Up to 22 hours with
4 hours of
iPhone streaming
Rechargeable Battery Data
1The hearing aid’s battery capacity shall allow for a 30-minute wireless
fitting session for up to 120 days.
2Results will vary based on wireless and feature usage.
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Special instructions:
Clinician
Memory # Environment/
Listening Situation Beep/Indicator
Hearing Aid Information
Hearing aid model:
Hearing Aid Serial #: R L
Charger Serial #:
Warranty expiration date:
Memory settings, if applicable:

Notes Notes

For Livio, Thrive Hearing Control app and iOS/Android compatibility
information, please visit starkey.com/thrive-hearing
Use of the Made for Apple badge means that an accessory has been designed
to connect specifically to the Apple product(s) identified in the badge, and has
been certified by the developer to meet Apple performance standards. Apple is
not responsible for the operation of this device or its compliance with safety and
regulatory standards. Apple, the Apple logo, iPhone, iPad and iPod touch are
trademarks of Apple Inc., registered in the U.S. and other countries. App Store is
a registered service mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Starkey is under license.
*For technical support of hearing devices with wireless connectivity
© 2019 Starkey. All Rights Reserved. 86257-600 9/19 BKLT3053-02-EE-GS
Veteran technical support line*:
Starkey.com
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.800.328.8602