Starkey ITE R User manual

Custom
Products
OPERATIONS MANUAL
Rechargeable ITE (In-The-Ear)
Rechargeable ITC (In-The-Canal)
Rechargeable
Smartphone-Compatible
and Universal Connectivity

Table of Contents Table of Contents
Overview
ITE R Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
ITC R Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5
Charger Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Preparation
Charging Your Hearing Aids � � � � � � � � � � � � � � � � � � � � � � � 8
Charger On-Board Battery LEDs � � � � � � � � � � � � � � � � � � � 10
Insertion and Removal � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Operation
Power On & Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Auto On/Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
User Controls � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Edge Mode � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Volume Control � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Volume Control Indicators � � � � � � � � � � � � � � � � � � � � � � � � 17
Battery Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
Memory Change � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Mute � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Multiflex Tinnitus Level Control � � � � � � � � � � � � � � � � � � � � 19
Directional Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Telephone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Multiflex Tinnitus Technology � � � � � � � � � � � � � � � � � � � � � � � � 23
Fall Alert
Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
Auto Alert � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
Manual Alert � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
Alert Cancellation � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 26
Contacts � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 26
Auto Alert Sensitivity � � � � � � � � � � � � � � � � � � � � � � � � � � � � 27
Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 28
Adjustment
Pairing with an iOS Device � � � � � � � � � � � � � � � � � � � � � � � 29
Mobile Phone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 31
Pairing with an Android Device � � � � � � � � � � � � � � � � � � � � 31
Accessories
Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 32
Hearing Aid Care
Hearing Aid Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 33
Charger Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 34
Service and Repair � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � 38
Tips for Better Communication � � � � � � � � � � � � � � � � � � � � � � � 41
Regulatory Information
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43
FDA Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 45
FCC Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 50
My hearing aid is an:
ITE R (In-The-Ear) see page 4�
ITC R (In-The-Canal) see page 5�
Hearing Aid Custom Charger

ITC R Overview | 54 | ITE R Overview
1
2
3
4
7
2
1
35
7
6
4
Features, Controls and Identification
Your hearing aid controls include:
1� Microphone
2� Rechargeable battery contact
3� Vent
4� Sound outlet
5� Multifunction button (optional)
6� Rotary volume control (optional)
Your hearing aid can be identified by:
7� Location of serial number:
RED is for right ear, BLUE is for left ear
Features, Controls and Identification
Your hearing aid controls include:
1� Microphone
2� Rechargeable battery contact
3� Vent
4� Sound outlet
5� Multifunction button (optional)
6� Rotary volume control (optional)
Your hearing aid can be identified by:
7� Location of serial number:
RED is for right ear, BLUE is for left ear
Dual Control
(Optional)
Multifunction
Button (Optional)
Rotary Volume
Control (Optional)
0
0
-
0
0
0
0
0
0
0
0
0
0
-
0
0
0
0
0
0
0
0
5
6
Dual Control
(Optional)
Multifunction
Button (Optional)
Rotary Volume
Control (Optional)

Charger Overview | 76 | Charger Overview
Features, Controls and Identification
1� Cleaning brush
2� Charging posts
3� Hearing aid charging LEDs
4� On-board battery LEDs
5� MicroUSB port
2
3
1
45

Preparation | 98 | Preparation
Charging Your Hearing Aids
• Place your hearing aids in the charger with the
charging contacts touching the charging posts
• Your hearing aids will turn off automatically
and begin to charge
• Note: The LEDs corresponding to each
hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged*
– Blinking Red = Fault State – Remove from
charger, wait until LED turns off and re-insert
aids� If Fault State continues, call your hearing
professional�
* If you are charging without cord, the LEDs will turn off when charged, to save battery.
**Not all devices are configured to do this. Consult your hearing professional with questions.
• Charging occurs with the lid open or closed
• Your hearing aids will be completely charged in
under 3 ½ hours
• It is safe to keep them in the charger after they
are fully charged and any time that you are not
wearing them
• If you will not be wearing your hearing aids for an
extended period of time (i�e�, weeks) remove the
plug from the charger and the hearing aids from
the charging posts� You will need to manually
power the hearing aids off by pressing the push
button for three seconds**� You may store them in
the reservoir
• Your hearing aids will automatically power on
when removed from the charger
• When charging without the charger cord the
LEDs will turn off when the hearing aids are
fully charged
• To refresh LEDs when the charger is not plugged
in, remove a hearing aid from the charging posts
for three seconds and then replace it in the
charger (refresh lasts 10 seconds only – then LEDs
will turn off again)

Preparation | 1110 | Preparation
Charger On-Board Battery LEDs
• When charger is plugged in and fully charged =
4 solid LEDs will appear
• When charging without the cord the LEDs will
turn off after 10 seconds
• To refresh LEDs, remove a hearing aid from the
charging post for three seconds and then replace
it in the charger (refresh lasts 10 seconds only –
then LEDs will turn off again)
• 4 Solid > 75%
• 3 Solid < 75%
• 2 Solid < 50%
• 1 Solid < 25%
• 1 Blinking = Charge Low
• While charging the on-board battery with the
provided cord, the 4 LEDs will be:
• Glowing while charging
• Solid when charged
Insertion and Removal
To insert the hearing aid:
1� Hold the hearing aid with
your thumb and forefinger
on the outer edges of the
case�
2� Tilt your hand slightly forward
and gently insert the canal tip
of the hearing aid into your
ear canal and rotate the
hearing aid backward� Softly
press the hearing aid into
place with your fingertip�
To remove the hearing aid:
Grasp the hearing aid with your
thumb and forefinger; gently rotate
it as you pull outward�
For hearing aids with removal handle: grasp removal
handle and gently remove from ear�
1
2

Operation | 1312 | Preparation
Helpful Hints
• Minor irritation and/or inflammation may occur
as your ear becomes accustomed to having an
object in it; if so, please contact your hearing
professional�
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional�
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant
immediate consultation with a physician�
Power On & Off
ON - The hearing aids will power on automatically after
removing them from the charger� There is a delay
that allows you time to insert your hearing aid into
your ear�
ON - If the hearing aid is manually powered off, pressing
the push button will power it on� The delay still
exists, to give you time to insert the hearing aid in
your ear�
OFF - The hearing aids will power off automatically
when placed on the charging posts� Charging will
proceed�
OFF - The hearing aids can be powered off manually by
pressing the push button for three seconds�
Auto On/Off
Your hearing aid may support the ability to automatically
go into a low-powered state to conserve battery*� This
control can be configured by your hearing professional
or via the Thrive Hearing Control app� Place your hearing
aid on a flat, stable surface (e�g� a table) with the tip
facing upwards and it will go into a low-powered state
after about 15 minutes� To resume normal hearing aid
function, pick up your hearing aid and place it in your
ear� Your hearing aid will detect this motion and switch
back on again� You may hear a tone indicating that your
hearing aid is powered on�
*Going into a low-powered state helps conserve battery
consumption when used with rechargeable hearing aids
that are charged on a daily basis�
User Controls
Your hearing aid’s user control may have been
customized by your hearing professional� Ask your
hearing professional how the user control on your
hearing aid is set�

Operation | 1514 | Operation
Sprinkler Memory
Change Mute
Multiflex
Tinnitus
Level
Start/Stop
Accessory
Streaming
Power
On &
Off
Accessory
Volume
Manual
Alert
Edge
Mode*
Short
Press
(Press
and
Release)
Long
Press
(Press
and
Hold)
Tap
Gesture*
Assigned User Control Settings
*Hearing aid may support
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume
level (VolumeHome) determined by your hearing
professional� If sounds are generally too loud or too
soft, please contact your hearing professional for
advice and adjustment�
Sprinkler Volume Control
If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing aid changes�
Continue to activate the user control until you reach
the desired loudness�
NOTE: If 10 minutes or more have passed since the
last volume change, the volume will automatically
decrease before it increases�
Available User Control Functionality
The user control on your hearing aid can
respond differently depending on how
long you activate (press) the button� Your
hearing aid is capable of having one
function assigned to a short press (press
and release) and one function assigned to a long press
(press and hold)� The options selected on the next page
indicate how your user control is configured�
Tap Gesture
Your hearing aid may support an additional user
control� This control can be configured by your hearing
professional� Once configured, while the hearing aid is
in your ear simply double tap directly on the device with
one or two fingers�
Edge Mode
Your hearing aid may have an additional feature� Edge
Mode works to identify and create a temporary, real-
time adjustment tailored for challenging environments�
No app or smartphone required� Upon activation, your
hearing aids use an environmental scan to bring comfort
and clarity� Ask your hearing professional for more
information�

Operation | 1716 | Operation
Up/Down Volume Control
If your user control is configured as a dedicated up/
down volume control, each time you activate the
user control, the volume of your hearing aid always
changes in a specific direction (either up or down)�
For example, a short press and release may increase
the volume while a long press and hold may decrease
the volume in your hearing aid�
Some user controls can be set for the Right hearing
aid to increase volume and the Left hearing aid to
decrease volume� Ask your hearing professional if this
setting would benefit you�
Rotary Volume Control
Your hearing aid may be
equipped with a rotary volume
control� Ask your hearing
professional if you are not sure�
To make volume adjustments,
use your fingertip to rotate the
volume control�
1� To make sounds louder,
continue to rotate the
control forward, toward
your nose�
2� To make sounds softer, use
your fingertip to rotate the
control toward the back of
your head�
Increase Volume
Decrease Volume
Volume Control Indicators
Your hearing professional may enable audible
indicators, which highlight the current volume
position�
Battery Indicators
An indicator will sound when the battery voltage is
low� You have approximately 30 minutes* of battery
life remaining� An indicator may also sound just before
the battery stops working�
*Actual time between low battery indicator and shut down will vary depending
on environmental noise levels and your use of the product.
Volume Level Tone
Volume Max 5 Beeps •••••
Volume Step(s) Short Tone –
Volume Home (Power on volume level) 3 Beeps •••
Volume Step(s) Short Tone –
Volume Min Single Beep •
My hearing aid is configured with the following
control:
Press and Release Volume Control
Press and Hold Volume Control

Operation | 1918 | Operation
Memory Change
Your hearing professional may
create multiple memories within
your hearing aid� These additional
memories can be accessed by
activating the user control on your
hearing aid�
If your user control is configured for memory changes,
each time you activate the user control, the memory
of your hearing aid will increment through the
available memories�
Memory Indicators
Your hearing professional may enable an audible
indicator, which is presented while making a memory
change� The indicator defaults to a voice identifying
which memory your hearing aid is in�
Mute
If your hearing aid is configured with mute
functionality, a long press and hold of the user control
will mute your hearing aid� If enabled by your hearing
professional, you may hear an indicator prior to the
hearing aid muting�
Multiflex Tinnitus Level Control
Your user control can also adjust the level of your
Multiflex Tinnitus stimulus� Please refer to the section
labeled Multiflex Tinnitus Technology (page23) for
further information�
Body and Brain Tracking
Your hearing aid may support a sensor that is capable
of tracking body and brain health and reporting it to
the Thrive app� You can easily view and manage your
health information and receive daily feedback on your
progress by viewing your Thrive Wellness Score�
Directional Settings
Your hearing aid may have a directional microphone
to help improve speech understanding in noisy
situations� Ask your hearing professional about your
particular directional settings�
Telephone Use
Your hearing aids can be customized with features to
help you effectively communicate on the telephone�
Ask your hearing professional about your telephone
solution�