StarTech.com TB3DKDPMAW User manual

Manual Revision: 04/15/2019
User Manual
For the latest information and specications visit
www.startech.com/TB3DKDPMAW
www.startech.com/TB3DKDMAWUE
Thunderbolt 3 Dual - 4K Docking
Station for Laptops | Mac | Windows
Actual product may vary from photos
SKU#: TB3DKDPMAW/TB3DKDPMAWUE

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Compliance Statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Industry Canada Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du
Canada.
CAN ICES-3 (B)/NMB-3(B)
Use of Trademarks, Registered Trademarks, and other
Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and
other protected names and/or symbols of third-party companies not related in
any way to StarTech.com. Where they occur these references are for illustrative
purposes only and do not represent an endorsement of a product or service
by StarTech.com, or an endorsement of the product(s) to which this manual
applies by the third-party company in question. Regardless of any direct
acknowledgement elsewhere in the body of this document, StarTech.com
hereby acknowledges that all trademarks, registered trademarks, service marks,
and other protected names and/or symbols contained in this manual and
related documents are the property of their respective holders.

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Safety Statements
Safety Measures
• Wiring terminations should not be made with the product and/or electric
lines under power.
• Cables (including power and charging cables) should be placed and routed
to avoid creating electric, tripping or safety hazards.
Mesures de sécurité
• Les terminaisons de câblâge ne doivent pas être eectuées lorsque le produit
et/ou les câbles électriques sont sous tension.
• Les câbles (y compris les câbles d’alimentation et de chargement) doivent
être placés et acheminés de façon à éviter tout risque électrique, de chute ou
de sécurité
安全対策
• 電源が入っている状態の製品または電線の終端処理を行わないでくださ
い。
• ケーブル（電源ケーブルと充電ケーブルを含む）は、適切な配置と引き回し
を行い、電気障害やつまづきの危険性など、安全上のリスクを回避するよう
にしてください。
Misure di sicurezza
• I terminiali dei li elettrici non devono essere realizzate con il prodotto e/o le
linee elettriche sotto tensione.
• I cavi (inclusi i cavi di alimentazione e di ricarica) devono essere posizionati
e stesi in modo da evitare pericoli di inciampo, rischi di scosse elettriche o
pericoli per la sicurezza.
Säkerhetsåtgärder
• Montering av kabelavslutningar får inte göras när produkten och/eller
elledningarna är strömförda.
• Kablar (inklusive elkablar och laddningskablar) ska dras och placeras på så
sätt att risk för snubblingsolyckor och andra olyckor kan undvikas.

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Table of Contents
Compliance Statements........................................................................1
Safety Statements..................................................................................2
Product Diagram....................................................................................4
Front View.................................................................................................................................................... 4
Back View ..................................................................................................................................................... 5
Product Information..............................................................................6
Package Content ....................................................................................................................................... 6
Requirements ............................................................................................................................................. 6
Powering the Docking Station ............................................................................................................. 7
Connecting the Docking Station......................................................................................................... 8
Installing the Remaining Drivers ......................................................................................................... 9
Charging a Device..................................................................................9
Conguring a Display Device...............................................................10
Connect a display to the DisplayPort port....................................................................................... 11
Connect a display to the Thunderbolt 3 USB-C port.................................................................... 11
Connect multiple Thunderbolt 3 displays in a daisy chain........................................................ 12
Supported Video Resolutions ..............................................................13
Bandwidth Allocation............................................................................14
Troubleshooting.....................................................................................16

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Product Diagram
Front View
1USB-A Port (Fast Charge and
Sync)
2USB-C Port
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Back View
1RJ45 Port 5Thunderbolt 3 Host
Port
2USB-A 6Thunderbolt 3 Port
3Microphone Input Port 7DisplayPort Port
4Audio Output Port 8DC In Port
1 2 3 5 6 7 8
4

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Product Information
Package Content
• Thunderbolt 3 Docking Station x 1
• Thunderbolt 3 Cable (40Gbps - 0.5m) x 1
• Universal Power Adapter x 1
• Power Cords (NA/JP and ANZ for TB3DKDPMAW) (EU and UK
for TB2DKDPMAWUE) x 2
• User Manual x 1
Requirements
Requirements are subject to change. For the latest
requirements, please visit www.startech.com/TB3DKDPMAW or
www.startech.com/TB3DKDPMAWUE.
Host Computer
• An available Thunderbolt 3 port.
Notes: In order to use multiple displays, the Thunderbolt
3 port on the Host Computer must support dual external
displays.
The Docking Station is not compatible with USB-C only
computers.
Dispay
• DisplayPort equipped display(s) with cable(s) (for additional
external display).
• Thunderbolt 3 equipped display(s) with cable(s) (for
additional external display).
• For 4K (4096 x 2160p) resolution, a 4K-capable display is

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required.
Operating System
• Windows® 10, 8, 8.1 or 7.
• macOS 10.14, 10.13 or 10.12.
Installation
Powering the Docking Station
1. Select the appropriate power cord for your region and
connect it to the power adapter.
2. Connect the power adapter to an AC electrical outlet and
then to the docking station’s DC IN (power input) port.
3. Connect the provided Thunderbolt 3 Cable to a Thunderbolt
3 Port on the on the docking station and the other end to a
Thunderbolt 3 port on the Host Computer.
Note: The Docking Station does not support Power Delivery.
Use the power adapter that came with the connected Host
Computer in order to charge the Host Computer.

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Connecting the Docking Station
1. Connect a USB Peripheral Device to either the USB-A Ports
or Thunderbolt 3 Port on the back of the Docking Station.
Devices may include USB peripherals, headset, microphone,
etc.
Notes: The three USB ports located at the back of the dock-
ing station (2 x USB-A, 1 x Thunderbolt 3) are standard USB
3.0 throughput ports. When the dock is connected to a Host
Computer, these ports provide a trickle charge to a con-
nected device.
The docking station supports DP Alt Mode, you can con-
nect Thunderbolt 3 or USB-C based video devices, cables, or
adapters to the secondary Thunderbolt 3 port on the rear of
the docking station.
2. Connect a CAT6/5e Cable to the RJ45 Port on the Docking
Station and the other end to a Network Device.
3. Connect an Thunderbolt 3 Cable to the Thunderbolt 3 Port
on the Docking Station and the other end to a Display
Device.
4. For a second display, connect a DisplayPort Cable to the
DisplayPort Port on the Docking Station and the other end
to a Display Device.
- or -
Connect an Thunderbolt 3 Cable to the Thunderbolt 3 Port
on the Docking Station and the other end to a Display
Device.

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Notes: Video output capabilities are dependent on the video
card and hardware specications of your connected Host
Computer.
Installing the Remaining Drivers
Depending on your operating system, the dock will
automatically install some of the required drivers once
connected to your Host Computer. Follow the below
instructions to complete the full driver installation process.
1. Using a Web browser navigate to www.startech.com/
MST30C2DPPD.
2. Click the Support tab.
3. Download the drivers.
4. When the download is complete, extract the contents of the
compressed le(s) that you downloaded.
5. Double-click the appropriate driver for the version of
Windows that you are running and follow the on-screen
instructions to complete the installation.
Note: If you are prompted to restart your computer, do so to
complete the installation.
Charging a Device
If using the front USB-A port to charge a device, a connection to
a Host Computer isn’t required.
• Connect a USB device to the USB-A port located on the front
of the docking station.
Notes: This front USB-A port can only fast-charge connected