Sungrow AC011E-01 User manual

AC011E-01AC
ChargerUser ManualAC011E-01-
UEN-Ver12-202211
AC Charger
User Manual
AC011E-01
AC011E-01-UEN-Ver12-202211

I
All Rights Reserved
All Rights Reserved
No part of this document can be reproduced in any form or by any means without the prior
written permission of Sungrow Power Supply Co., Ltd (hereinafter "SUNGROW").
Trademarks
and other Sungrow trademarks used in this manual are owned by
SUNGROW.
All other trademarks or registered trademarks mentioned in this manual are owned by their
respective owners.
Software Licenses
• It is prohibited to use data contained in firmware or software developed by SUNGROW,
in part or in full, for commercial purposes by any means.
• It is prohibited to perform reverse engineering, cracking, or any other operations that
compromise the original program design of the software developed by SUNGROW.
Privacy Protection
• Information contained in this manual is the private property of Sungrow Power Supply
Co., Ltd. No part of this manual may be transmitted in any form without the prior written
permission of Sunlight Power Co., Ltd. Internal reproduction is allowed only for product
evaluation or other appropriate purposes.
• We declare that the network account and password data stored in the equipment system
are only used for remote control and monitoring of the equipment and will not be trans-
mitted to any third-party data platform without the user's permission.
Disposal
After the service life of the charger ends, please dispose of it in accordance with the applica-
ble electrical waste disposal act at the installation location. It can also be returned to Sun-
grow Power Supply Co., Ltd., but the relevant expenses shall be borne by your party.

II
About This Manual
The manual mainly contains product information, as well as guidelines for installation, opera-
tion, and maintenance.
Target Group
This manual is intended for qualified technicians who are responsible for the installation, op-
eration, and maintenance of the charger, and end users who need to check charger
parameters.
A qualified technician is required to meet the following requirements:
• Knowledge of electronics, electricity, and machinery, and be familiar with electrical and
mechanical schematic diagrams.
• Training in the installation and commissioning of electrical equipment.
• Be able to quickly respond to hazards or emergencies that occur during installation and
commissioning.
• Be familiar with local standards and relevant safety regulations of electrical systems.
• Read this manual thoroughly and understand the safety instructions related to
operations.
EMC
In some cases, even if the equipment is in accordance with the standard emission limits, it
can have an impact in certain application areas (some sensitive equipment is placed in the
same location; the equipment is installed close to a radio or TV receiver), and the operator is
obliged to take appropriate action to correct this situation.
How to Use This Manual
Please read this manual carefully before using the product and keep it properly in a place for
easy access.
All contents, pictures, marks, and symbols in this manual are owned by SUNGROW. No part
of this document may be reprinted by the non-internal staff of SUNGROW without written
authorization.
Contents of this manual may be periodically updated or revised, and the actual product pur-
chased shall prevail. Users can obtain the latest manual from support.sungrowpower.com
or sales channels.
Symbols
This manual contains important safety instructions, which are highlighted with the following
symbols, to ensure personal and property safety during usage, or to help optimize the prod-
uct performance efficiently.
Indicates high-risk potential hazards that, if not avoided, may lead to death or seri-
ous injury.

III
Indicates moderate-risk potential hazards that, if not avoided, may lead to death or
serious injury.
Indicates low-risk potential hazards that, if not avoided, may lead to minor or mod-
erate injury.
Indicates potential risks that, if not avoided, may lead to device malfunctions or fi-
nancial losses.
“NOTE” indicates additional information, emphasized contents, or tips that may be
helpful, e.g., to help you solve problems or save time.

V
Contents
All Rights Reserved .....................................................................................................I
About This Manual......................................................................................................II
1 Introduction .......................................................................................................1
1.1 Introduction....................................................................................................1
1.2 Model and Nameplate.....................................................................................1
1.3 Appearance and Dimensions...........................................................................2
1.4 LED Signals ...................................................................................................2
1.5 Electrical Connection Ports .............................................................................3
1.6 System Topology............................................................................................4
2 Installation .........................................................................................................5
2.1 Installation Requirements................................................................................5
2.2 Unpacking and Inspection ...............................................................................6
2.3 Installation Tools.............................................................................................8
2.4 Electrical Connection ......................................................................................9
2.4.1 Circuit Diagram.....................................................................................9
2.4.2 AC Cable Connection............................................................................9
2.4.3 Communication Connection .................................................................12
2.5 Wall-Mounted Installation ..............................................................................13
2.6 Pole-Mounted Installation..............................................................................16
2.6.1 Foundation Installation ........................................................................16
2.6.2 Pole Installation ..................................................................................17
3 Inspection before Commissioning ...............................................................20
4 Troubleshooting ..............................................................................................21
5 Commissioning via Web UI ...........................................................................25
5.1 Establish a Wireless Connection....................................................................25
5.2 Configure Network........................................................................................26
5.3 Manage the Charger.....................................................................................26
5.3.1 Switch Charging Modes.......................................................................26
5.3.2 Upgrade the Firmware.........................................................................27
5.4 Restore the Charger to Factory Settings.........................................................27

VI
6 Commissioning via App .................................................................................28
6.1 Access iEnergyCharge .................................................................................28
6.1.1 Download and Install ...........................................................................28
6.1.2 Sign up and Log in ..............................................................................29
6.2 Common Tasks ............................................................................................29
6.2.1 Establish a Wireless Connection ..........................................................29
6.2.2 Connect the Charger to Your Account ...................................................29
6.2.3 Scan the QR Code to Charge...............................................................30
6.2.4 Add RFID Charge Cards......................................................................30
6.2.5 Enable Offline Charging.......................................................................31
6.2.6 Upgrade the Firmware of the Charger ...................................................31
6.2.7 Update App ........................................................................................32
6.3 Common Questions......................................................................................32
6.3.1 Provide Feedback ...............................................................................32
6.3.2 Forgotten Password ............................................................................32
7 Appendix ..........................................................................................................33
7.1 Technical Data .............................................................................................33
7.2 Quality Assurance ........................................................................................34
7.3 EU Declaration of Conformity ........................................................................35
7.4 Contact Information ......................................................................................35

1
1Introduction
1.1 Introduction
The AC011E-01 charger (hereinafter "charger") is used for AC charging of electric vehicles
(EVs) and can be either wall-mounted or pole-mounted, with the following advantages:
Ease of Use
EV drivers can start and stop charging via RFID charge card or App. When the vehicle is
fully charged, the charging will stop. The charger also supports plug&play, which means the
charging starts automatically as soon as the charging connector is plugged into the vehicle.
Smart and Easy Management
In addition to the LED lights on the charger that indicate charging status, EV drivers can vis-
ualize and control the charging session remotely via iEnergyCharge.
Sustainability
With an IP65 rating, the charger is water and dust proof, allowing for outdoor use and
maintenance.
1.2 Model and Nameplate
Model Nameplate

2
1.3 Appearance and Dimensions
figure 1-1 Appearance and dimensions
1.4 LED Signals
table 1-1 LED Signals
LED Signal Description
The blue LED blinks slowly (on for 1 s and off for 4 s) Standby mode
The blue LED blinks (on for 1 s and off for 1 s) Vehicle charging
The blue LED is glowing Charging ended
The blue LED blinks quickly (on for 0.5 s and off for 0.5 s) Vehicle plugged in
The blue LED blinks quickly for five times (on for 0.2 s and
off for 0.2 s) RFID charge card used
The blue LED is on for 1 s and the red LED is on for 1 s Power-on self-test
The blue indicator blinks quickly Firmware upgrading
1 Introduction User Manual

3
1.5 Electrical Connection Ports
figure 1-2 Port Diagram
table 1-2 Label Explanation
Label Explanation
A Charging cable output (Charging cable connection)
B RS485 external communication
C AC input (AC connection)
User Manual 1 Introduction

4
1.6 System Topology
Stand-alone EV Charger
figure 1-3 System topology diagram of EV charger
Solar-Storage-Charging Solution
figure 1-4 System topology diagram of the solar-storage-charging solution
For Sungrow's solar-storage-EV charging solution, please refer to user manuals
of related inverters.
1 Introduction User Manual

5
2Installation
Respect all local standards and requirements during mechanical installation.
Any damage or malfunction with the charger caused by negligence or improper
use will not be eligible for service and replacement under the warranty.
2.1 Installation Requirements
Location Requirements
Select an optimal mounting location for safe operation, long service life and expected
performance.
• The charger with protection rating IP65 can be installed both indoors and outdoors.
• The charger should be installed at a place where the LED signals can be easily seen,
and is convenient for electrical connection, operation, and maintenance.
Environment Requirements
• There must be no flammable hazards or ignition risks.
• The mounting location must be inaccessible to children.
• The ambient temperature and relative humidity must meet the following requirements.
• Avoid exposure to direct sunlight, rainwater and snow.
• The charger should be well-ventilated for good air circulation.
• The mounting location must be away from living area. The charger will emit noises dur-
ing operation that might be perceived as disturbing.

6
Carrier Requirements
The mounting structure where the charger is installed must comply with local/national stand-
ards and guidelines.
Ensure that the installation surface is solid enough to bear 4.5 times the weight of the charg-
er and is suitable for the dimensions of the inverter.
Angle Requirements
• Install the charger vertically.
• Do not install the charger horizontally, tilted or upside down.
• Do not install the charger on a tilted surface.
2.2 Unpacking and Inspection
After receiving the product, check whether the appearance and structural parts of
the device are damaged, and check whether the packing list is consistent with the
actual ordered product. If there are problems, do not install the device and contact
your distributor first. If the problem persists, contact SUNGROW in time.
2 Installation User Manual

7
table 2-1 Label Descriptions
Item Name Quantity
A AC-Charger 1
B Charging cable bracket 1
C Backplate 1
D Upper mounting plate 1
E Lower mounting plate 2
F Mounting pole (optional) 1
G Combination screw and expansion
screw
4, 7 (wall-mounted); 11, 0 (pole-
mounted)
H L-shaped spanner 1
I RFID charge card 2
J Quick Installation Guide, Warranty
Card, and Certificate of Conformity
1, 1, 1
User Manual 2 Installation

8
The scope of delivery does not include the optional mounting pole (F), this item
must be ordered separately.
2.3 Installation Tools
table 2-2 Label Descriptions
Item Name Specification
A Marker -
B Wire stripper -
C Hammer drill Ø6, Ø12
D Philips screwdriver M3, M4
E Heat gun -
F RJ45 crimping tool -
G Hydraulic plier 2.5-6 mm2
H Adjustable spanner -
2 Installation User Manual

9
2.4 Electrical Connection
2.4.1 Circuit Diagram
figure 2-1 Circuit diagram
table 2-3 Label Descriptions
Label Description
A The LED lights that indicates the status of the charger
B RS485, reserved for external communication
C ESP32 module for Wi-Fi communication
D CT for leakage current detection
E Charging cable output (connected to the vehicle)
F CCU internal relay
G Type A residual-current device (Parameter: 25 A/400 V with a rated residual
current of 30 mA; input cable cross-section: 2.5 mm2)
H The charger
The charger already integrates a DC residual-current device (RCD) with a rated re-
sidual current of 6 mA. However, the charger also requires a type A RCD of 30 mA
to operate. Each charger in the system must be individually connected to the utility
grid through an RCD and a miniature circuit breaker.
2.4.2 AC Cable Connection
AC Cable Requirement
Cable cross-section: 5 × 2.5 mm2
step 1 Place the charger face-down on a clean and flat surface.
step 2 Loosen the screws that secure the back cover plate. (M3 screws, torque: 0.5 ± 0.1 N·m)
User Manual 2 Installation

10
step 3 Plug the cable into the port of the power supply which is at the leftmost.
step 4 Adjust the cable to a suitable length, and strip off the insulation of the cable to prepare for ca-
ble connection terminals.
1 Strip off the insulation from the end of each wire.
2 Insert the copper core of the stripped end of the wire into the copper lug.
3 Tighten the copper lug using a hydraulic plier.
4 Select a heat-shrink tubing that matches the diameter of the wire.
The length of the tubing should be about 2 cm longer than the length of the copper lug’s
wire tube.
5 Place the heat-shrink tubing on the copper lug until it completely covers the copper lug’s
wire hole.
6 Activate heat-shrink tubing using a heat gun.
2 Installation User Manual

11
Color Terminal
Brown L1
Black L2
Gray L3
Blue N
Yellow-green PE
step 5 Connect each crimped terminal (OT2.5-5) and tighten them using a screwdriver. (Torque: 3
± 0.2 N·m)
step 6 Put the back cover plate back in place and tighten the screws to secure it.
User Manual 2 Installation

12
- - End
2.4.3 Communication Connection
The communication connection is only needed to connect the charger to an inver-
ter, battery or Wi-Fi connection that is possible for stand-alone usage with
iEnergyCharge.
figure 2-2 RJ45 components
step 1 Crimp both ends of the Ethernet cable using a crimping tool.
Ensure that the blue wire and the blue-white wire is correctly crimped.
The blue wire (PIN 4) connects to 485B, and the blue-white wire (PIN 5) connects
to 485A.
step 2 Insert the RJ45 connector to the RJ45 jack.
step 3 Install seals for the Ethernet cable in sequence.
2 Installation User Manual