Sungrow AC011E-01 User manual

AC011E-
01AC ChargerUser ManualAC011E-
01-UEN-Ver13-202306
User Manual
AC Charger
AC011E-01
AC011E-01-UEN-Ver13-202306

I
All Rights Reserved
All Rights Reserved
No part of this document can be reproduced in any form or by any means without the prior
written permission of Sungrow Power Supply Co., Ltd (hereinafter "SUNGROW").
Trademarks
and other Sungrow trademarks used in this manual are owned by
SUNGROW.
All other trademarks or registered trademarks mentioned in this manual are owned by their
respective owners.
Software Licenses
• It is prohibited to use data contained in firmware or software developed by SUNGROW,
in part or in full, for commercial purposes by any means.
• It is prohibited to perform reverse engineering, cracking, or any other operations that
compromise the original program design of the software developed by SUNGROW.
Privacy Protection
• Information contained in this manual is the private property of Sungrow Power Supply
Co., Ltd. No part of this manual may be transmitted in any form without the prior written
permission of Sungrow Power Co., Ltd. Internal reproduction is allowed only for product
evaluation or other appropriate purposes.
• We declare that the network account and password data stored in the equipment system
are only used for remote control and monitoring of the equipment and will not be trans-
mitted to any third-party data platform without the user's permission.
Disposal
After the service life of the charger ends, please dispose of it in accordance with the applica-
ble electrical waste disposal act at the installation location. It can also be returned to Sun-
grow Power Supply Co., Ltd., but the relevant expenses shall be borne by your party.

II
About This Manual
The manual mainly contains product information, as well as guidelines for installation, opera-
tion, and maintenance.
Target Group
This manual is intended for qualified technicians who are responsible for the installation, op-
eration, and maintenance of the charger, and end users who need to check charger
parameters.
A qualified technician is required to meet the following requirements:
• Knowledge of electronics, electricity, and machinery, and be familiar with electrical and
mechanical schematic diagrams.
• Training in the installation and commissioning of electrical equipment.
• Be able to quickly respond to hazards or emergencies that occur during installation and
commissioning.
• Be familiar with local standards and relevant safety regulations of electrical systems.
• Read this manual thoroughly and understand the safety instructions related to
operations.
EMC
In some cases, even if the equipment is in accordance with the standard emission limits, it
can have an impact in certain application areas (some sensitive equipment is placed in the
same location; the equipment is installed close to a radio or TV receiver), and the operator is
obliged to take appropriate action to correct this situation.
How to Use This Manual
Please read this manual carefully before using the product and keep it properly in a place for
easy access.
All contents, pictures, marks, and symbols in this manual are owned by SUNGROW. No part
of this document may be reprinted by the non-internal staff of SUNGROW without written
authorization.
Contents of this manual may be periodically updated or revised, and the actual product pur-
chased shall prevail. Users can obtain the latest manual from support.sungrowpower.com
or sales channels.
Symbols
This manual contains important safety instructions, which are highlighted with the following
symbols, to ensure personal and property safety during usage, or to help optimize the prod-
uct performance efficiently.
Indicates high-risk potential hazards that, if not avoided, may lead to death or seri-
ous injury.

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Indicates moderate-risk potential hazards that, if not avoided, may lead to death or
serious injury.
Indicates low-risk potential hazards that, if not avoided, may lead to minor or mod-
erate injury.
Indicates potential risks that, if not avoided, may lead to device malfunctions or fi-
nancial losses.
“NOTE” indicates additional information, emphasized contents, or tips that may be
helpful, e.g., to help you solve problems or save time.

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Contents
All Rights Reserved .....................................................................................................I
About This Manual......................................................................................................II
1 Product Overview .............................................................................................1
1.1 Introduction....................................................................................................1
1.2 Appearance and Dimensions...........................................................................1
1.3 LED Signals ...................................................................................................4
1.4 System Overview ...........................................................................................5
1.5 Load Management..........................................................................................7
2 Installation .........................................................................................................8
2.1 Installation Requirements................................................................................8
2.2 Unpacking and Inspection ...............................................................................9
2.3 Installation Tools........................................................................................... 11
2.4 Electrical Connection ....................................................................................12
2.4.1 Circuit Diagram ...................................................................................12
2.4.2 AC Cable Connection ..........................................................................13
2.4.3 RS485 Communication Connection ......................................................15
2.5 Wall-Mounted Installation ..............................................................................16
2.6 Pole-Mounted Installation..............................................................................19
2.6.1 Foundation Installation ........................................................................19
2.6.2 Pole Installation ..................................................................................20
3 Inspection before Commissioning ...............................................................23
4 Commissioning via iSolarCloud ...................................................................24
5 Commissioning via Web UI ...........................................................................25
5.1 Establish a Connection .................................................................................25
5.2 Configure Network........................................................................................26
5.3 Manage the Charger.....................................................................................27
5.3.1 Change the Charging Mode .................................................................27
5.3.2 Set Up Load Balancing ........................................................................27
5.3.3 Update the Firmware...........................................................................28
6 Commissioning via iEnergyCharge .............................................................30

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6.1 Access iEnergyCharge .................................................................................30
6.1.1 Download and Install ...........................................................................31
6.1.2 Sign up and Log in ..............................................................................31
6.2 Operation.....................................................................................................32
6.2.1 Establish a Connection........................................................................32
6.2.2 Add the Charger to Your Account .........................................................33
6.2.3 Scan the QR Code to Charge...............................................................34
6.2.4 Add RFID Charge Cards......................................................................34
6.2.5 Regulate Current During Charging........................................................35
6.2.6 Set Up Load Balancing ........................................................................35
6.2.7 Enable Offline Charging.......................................................................36
6.3 Configuration ...............................................................................................36
6.3.1 Configure Network ..............................................................................36
6.3.2 Update the Firmware...........................................................................37
7 Troubleshooting ..............................................................................................38
8 Appendix ..........................................................................................................42
8.1 Technical Data .............................................................................................42
8.2 Additional Information ...................................................................................43
8.3 Quality Assurance ........................................................................................43
8.4 EU Declaration of Conformity ........................................................................44
8.5 Contact Information ......................................................................................44

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1 Product Overview
1.1 Introduction
The AC011E-01 charger (hereinafter referred as "charger" or "AC-Charger") is used for AC
charging of electric vehicles (BEV/PHEVs) and can be either wall-mounted or pole-mounted,
with the following advantages.
Ease of Use
EV drivers can start and stop charging via RFID charge card, iSolarCloud or iEnergyCharge.
When the vehicle is fully charged, the charging will stop. The charger also supports plug&-
play, which means the charging starts automatically as soon as the charging connector is
plugged into the vehicle.
Smart and Easy Management
In addition to the LED lights on the charger that indicate charging status, EV drivers can vis-
ualize and control the charging session remotely via iSolarCloud or iEnergyCharge.
Sustainability
With an IP65 rating, the charger is water and dust proof, allowing for outdoor use and
maintenance.
1.2 Appearance and Dimensions
Model and Nameplate
The charger comes with two versions to meet different energy-saving needs:
• AC011E-01 (hereinafter referred as "the advanced version")
• AC011E-01 L1 (hereinafter referred as "the standard version")

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Model Nameplate
Position Description Note
1 AC Charger -
2 Nominal power (kW) -
3 European standard -
4 Screen configuration • 0: without screen
5M1 card configuration • 1: with card
6 Version (Optional) • Default: version for usage together with
SHRT for 3-phase combo-solution
• L1: version for usage as stand-alone AC
Charger
1 Product Overview User Manual