Sunpak S34?TSR User manual

I
Sunpak S34-TSR
Outdoor Gas Infrared Patio Heater
NOT FOR USE IN RESIDENTIAL DWEL LI NG S
Installation, Operation and & Maintenance Instructions
SUNPAK® h
Note: Heater aboveshown with optional Face Trim
Installer: Please take the time to read and understand these instructions prior to installation. Installer
must provide a copy of this manual to the owner.
Owner: Keep this manual in a safe place in order to provide your service technician with the necessary
information.
Warning: These instructions are intended for qualified personnel, specifically trained and experienced in the
installation and repair of this type of equipment and related system components.
[A WARNING: California Proposition 65
IF NOT INSTALLED, OPERATED AND MAINTAINED IN ACCORDANCE WITH THE
MANUFACTURER'S INSTRUCTIONS, THIS PRODUCT CAN EXPOSE YOU TO
SUBSTANCES IN THE FUEL OR FROM COMBUSTION INCLUDING CARBON
MONOXIDE RESULTING IN DEATH OR SERIOUS ILLNESS AND WHICH ARE
KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, BIRTH DEFECTS
OR REPRODUCTIVE HARM.
For more information o to www.P65WARNINGS.CAGOV
us
Infrar ed Dynamics, Inc© Copy ri ght 2018
Printed in USA
Infrared Dynamics, Inc
3830 Prospect Avenue
Yorba Linda, CA 92886
http :\ \sunpak.us
For Local Distributor Listing
Call Us Toll Free
[phone]
Form No 62043 - 8/18

Table of Contents
1. Warnings
2. Basic Operation
3. Heater Layout and Design
4. Installation / Service
5. Replacement Parts
6. Trouble Shooting Guide
7. Warranty
SUNPAK® S34-TSR INFRARED HEATERS
Sunpakheaters VI/Ork like the sun
projecting radiant heat down to warm
your patio and guests. This heater was
designed for outdoor installation;
however, breezes will affect the heating
efficiency, and severe weather conditions
will cause the safety system to shut down
the heater. For your safety you must
read and understand the following
warnings before continuing.
~ WARNING 'A WARNING
Improper installation, adjustment,
alteration, service or maintenance can
cause death, injury or property damage.
Read and understand the installation,
operating and maintenance instructions
thoroughly before installing or servicing
this equipment.
~WARNING
Not for use in residential dwellings.
This heater is notapproved for use in
any indoor residential application. This
includes, but is not limited to, attached
garage, solarium, living quarter, etc.
Installation in residential indoor space
may result in death, asphyxiation,
serious injury, or property damage.
Storage of gasoline and other flammable
vapors and liquids in the vicinity of this or
any other appliance may result in fire or
explosion. DO NOT store or use gasoline
or other flammable vapors and liquids in
the vicinity of this or any other appliance.
Always maintain clearance to
combustibles as specified.
For Your Safety
If you smell gas:
2
• Shut off gas to the appliance
• Extinguish anyopen flame
• DO NOTtouch any electrical
switch
• Call your gas supplier. DO NOT
use any phone in your building.
• Followthe gas supplier's
instructions.
• If you cannot reach your gas
supplier call the fire department

Basic Heater Operation
Sunpak S34 TSR is an outdoor gas-fired
infrared heater which is operated with a wireless
remote control. The heatercan be operated at a
High setting with an input of 34,000 BTU/Hr or at a
LOW setting of25,000 BTU/Hr. Each heater comes
with wireless operating remote controls that are
pre-programmed for that heater. The number
located on the louvered end of the heater
corresponds to the number on the remote control.
Should the original remote control become lost,
additional remote controlscan be purchased.
However, the heater will need to be re-
programmed for the new remote control.
SUNPAK® 534-TSR INFRARED HEATERS
Remote
ID Number
The Sunpak S34-TSR should always be started up and operated on the HIGH mode for the
first 5 minutes to allow the heater to warm up. Starting up the heater on the LOW mode before
the heater is warmed up may cause the heater to shut down prematurely. To correct this
situation press the OFF button followed by the ON button and the HI button. Always PRESS the
button for at least 1 second to allow proper transmission of the remote signal.
Wall Mounted
Remote
Device
Wall Remote
Handheld
Handheld
Remote
c::,
c::::)
ON
c::::)
OFF
c::::)
HI
c::::)
LO
Batterv
2032 Button Type
21/23 -12V
3
Sunpak heaters have a spark ignition and
electronic flame safety control.The pilot is
only ON while the heater is operating. If the
flame safetysensor fails to sense flame at the
pilot, the heater will shut down and lockout.
This may happen due to low gas pressure or a
gusty wind . Should the heater lockout you
may be able to hear a faint beeping from the
heater control. To restart the heater, first
press the OFF button before restarting the
heater.
Although these heaters are designed for
outdoor installation and use, it is important
that the wireless remote control(s) be
protected from the weather. Should the
remote control become wet, it may be
necessary to replace the control. Keep controls
out of reach of children
Each control has four buttons (ON OFF HI
LOW). The remote controls are powered by
batteries. The remote control has an
approximate 25 foot line of sight range. Weak
batteries can limit the effective range of
operation.

Heater Layout and Design
Sunpak®heaters were specifically designed to provide
heated comfort in an outdoor environment. They have been
used on outdoor patios acrossthe United States and Canada
for over 30 years. When properly integrated into a patio
design, Sunpak® heaters generally increase the comfort level
5 to 10°Fahrenheit outdoors. The heating effectiveness will
depend on air temperature, wind velocity and otherfactors.
Whenever possible other local Sunpak®installations should
be reviewed to determine the effectiveness for regional
environments.
The environments in which Sunpak®heaters are utilized
vary greatly. As an outdoor rated heater it has passed basic
wind and rain tests. This does not mean the heatercannot be
damaged by the environment or when operated in very windy
conditions. For this reason it is strongly suggested that
heaters be inspected and if necessary repaired annually or
before each heating season.
The variable environments in which Sunpak®heaters are
applied means thatthese general guidelines are generated by
necessity and may need to be refined for local conditions.
These guidelines are to be used in combination with the
installation instructions.
SUNPAK® 534-TSR INFRARED HEATERS
Patio Design Consideration
Heater placement is critical for effective and efficient
patio heating. If heaters are placed too close together or
mounted too low, people become uncomfortable. If heaters
are placed too far apart on a breezy, wind-swept patio the
patio may never getwarm.
Sunpak®heaters work best if they are placed in areas of
the greatest heat loss, such as the open side of a semi-
protected patio area. The Sunpak®heater may be mounted
at up to a 30 degree angle orface down. Note that the top
clearances required from combustible material increases
when heaters are at an angle. The heater must always be
horizontal to the floor. Never mount the heater in the
vertical position.
Breezy conditions must be considered when heating
any patio. Windbreaks can be extremely effective in
increasing comfort and reducing heating costs.
Windbreaks must be designed in such a way to allow for
the necessaryfresh air and ventilation for properheater
operation (see ventilation of installation section).
Sunpak heaters mustalways be operated in a location
that allows uniform air pressure around the heater. If only
part ofthe heater is located in a wind protected zone
damage to the heater may occur. Time should be taken to
observe how the wind will affectthe heaters under local
conditions.
MINIMUM CLEARANCE FROM COMBUSTIBLE MUST BE MAINTAINED (see chart on page 6 & 7)
I
I
I \ \ I
\ I \ !
\/ ~
\ \ \
Horizontal 30 ' Angle
Mode l HS HS
S2S 8' 8' 7' 8'
534 9' 10' 8' 10'
H= Height
S= Sprea d of Heat
\
1---- - --~ 1 ~----- ------ 11 ~----- ---------1
SUNPAK will raise the comfort level 5-10° Fahrenheit
outdoors. The above coverage table was based on still
breeze conditions. Under windy conditions more heat will
be required. It is recommended that a windswept patio be
designed with wind breaks to stabilize the patio
environment. Wind breaks shall NOT interfere with the
ventilation or combustion air requirements of the heater(s)
and meet clearance for combustible requirements listing
on page 6 & 7.
4
ANGLE MOUNTING: Most applications of the
SUNPAK heater may be angle-mounted to a
maximum of 30°to accommodate mount in g the
heaters around the edges of the patio. Note that the
top clearance to combustibles increases when
heater is tipped from the horizontal.
NOTE: Local codes may have special requirements
regarding head clearance requirements. Some local
codes require all portions of overhead radiant
heaters to be located at least 8 feet above the floor.

SUNPAK® 534-TSR INFRARED HEATERS
Sunpak ® Infrared Heater Location
Poor heater
installation .
Cold
airflow
______.
_____.
______.
...
Locate heaters to offset
heat loss.
Cold
air flow
____.
Suggested Installation Configurations
Cold
air flow
UNIFORMLY
Cold
air flow a
SPACED ,------- .......... ___,,.
Heaters are placed
evenly along the roof
with no angle.
Cold
air flow
_______.
5
s
Maintain
appropriate
clearances.
CLUSTER
ARRANGEMENT
Heaters are placed in
groups, facing away
from each other using a
maximum 30 degree
angle.
Maintain
appropriate
\ clea,ances '
OPPOSITE
ARRANGEMENT
Heaters are installed
using the 30 degree
maximum angle to face
toward each other.

MINIMUM CLEARANCE
TO COMBUSTIBLE MATERIALS
USING OPTIONAL MOUNTING KIT
P/N 12006
48 "
SUNPAK® 534-TSR INFRARED HEATERS
SUNPAK® INFRARED HEATERS
0 - ~~
!!
. No. S3 4 -17"
48"
No . S34-1 7'"
48"
Ceili ng
47 ½" to Inside of Brack et Base
n---------- 49 ¼" to Out side of Bracket Base
------! x 1 Channel Bar
(2) 3/8 Bo lt s
a·
l_~. _____ s_u_n_pa_k_M_o_de_1_s_3_4_-T_s_R_H_e_a_te_r ______ GA_s ________ ----1_~
1.000
--2.750
--------------4 7,7 50---------------+---24'-i
Warning: Heatermust be level in the lengthwise direction.
6

SUNP AK® S34~TSR INFRARED HEATERS
Installation/Service Instruction
Receiving Equipment
On receipt of equipment it is suggested that a visual
inspection be made for external damage to the carton. If
the carton is damaged, a note should be made on the Bill
of Lading when signing for the equipment. Remove the
heaterfrom the carton. If there is damage, report the
damage to the carrier immediately.
INSTALLATION INSTRUCTIONS
Important Notice
These instructions are intended for qualified personnel,
specificallytrained and experienced in the installation of
thistype of equipment and related system components.
Some states or provinces require installation and service
personnel to be licensed. If your state or province is
such, be sure yourcontractor bears the appropriate
license. Persons not qualified shall not attempt to fix this
equipment nor attempt repairs.
.A WARNING
Asphyxia, Explosion or Fire
Improper installation, adjustment,
alteration, service or maintenance may
create a hazard resulting in asphyxiation,
explosion or fire, or damage to the
equipment.
Code Requirements
Installation must be in accordancewith local codes, or in
the absence of local codes, with the latest edition of the
National Fuel Gas Code, ANSI Z224 and National
Electrical Code ANSI/NFPA 70, and for Canada, the
latest edition of CAN/CGA-B149.1 and B149.2 and
Canadian Electrical Code, CSA C22.1 Part 1 and Part 2.
• Heaters to be installed in Aircraft hangars must be
installed in accordancewith American National
Standards for Aircraft Hangars, ANSI/NFPA
No. 409.
• Heaters to be installed in Public Garages must be
installed in accordancewith NFPA No. 88A,
Standards for Parking Structures.
• Heaters must be installed so that minimum
clearances marked on the heaterswill be
maintained from vehicles parked below the heater.
• Each heatermust be electrically grounded in
accordancewith the National Electrical Code,
ANSI/NFPA 70, when an external electrical source
is utilized. In Canada, the CSA Canadian Electrical
Code, C22.1 Part 1 applies.
7
Gas Supply
The gas inlet supply pressure and manifold pressure required for
each heater are listed below. For gas supply line pressures in
excess of½ psi, consult with your gas service provider or the
factory.
Gas Inlet Pressure Nat Gas Propane
Maximum Pressure ½psi ½ psi
Minimum Pressure 6"W.C. 11"W.C.
Manifold Pressure 5"W.C. 10"W.C.
It is critical that the gas piping system be adequately sized
for all the gas appliances it serves.
Clearances
Each heater must be installed such that the following
"Minimum Clearance to Combustible Materials' are maintained.
Combustible materials include wood, compressed paper, plant
fibers, plastic, Plexiglas or other materials capable of being
ignited and burned. Such materials shall be considered
combustible even though flame-proofed, fire retardant treated or
plastered. Additional clearance may be required for glass,
painted surfaces, vinyl siding or other materials which may be
damaged by radiant or convection heat.
Adequate space around each heater is required even when the
materials surrounding the heater are non- combustible to provide
adequate combustion air and ventilation of exhaust gases.
Heaters should never be located in a ceiling recess or ceiling
enclosure.
The stated clearance to combustible materials represents a
surface temperature of 90°F (32°C) above room temperature.
Building materialswith a low heat tolerance (such as plastic, vinyl
siding, canvas, tri-ply, etc.) may be subject to degradation at
lowertemperatures. It is the installer's responsibility to assure
that adjacent materials are not subject to degradation.
In locations used for storage of combustible materials, signs
shall be posted to specify the maximum permissible stacking
height to maintain required clearances from the heaterto
combustible materials.
OPTIONAL MOUNTING KIT (#12006): Optional Mounting Kit is
included in some packages. Whether the mounting kit is used or
not, minimum clearance from combustibles must be observed as
follows:
WARNING: The clearances shown below are also applicable to
vehicles parked below heaters.
Input Side Rear Ceiling Below IVlg.
Model BTUH In In In In Angle
S34 34,000 24" 17" 13" 48" HORIZ
S34 34,000 24" 8" 18" 48"
30°
MAX

SUNPAK® 534-TSR INFRARED HEATERS
Sunpak Heaters Typical Gas Hook-up
Gas
Supply
Shut-o ff
Certified CSA or UL Flexib le
Ga s Connec tor
(supplied by installer)
1. Use Soapy w at er to ch ec k for leaks.
Never use an open flame.
0 0
2. DO NOT kink or knot gas
ho se conn ec tor.
3. Sediment trap required to
pr otect g as control valve.
t- -~- -1
FaceTom(optiona
4. Manual shut-o ff valve requ ir ed
fo r heater ma intenance.
5. Gas line shall NOT be u se d to
supp o rt the heater.
IA WARNING
Suspension Hazard
Mounting kits and hanging supports must
be able to withstand a minimum working
load of 75 lbs. (33 kg). Failure of the
supports can result in death.
Local codes regarding head clearance
re uirement must be observed.
Heater Mounting and Support
Heaters shall be mounted in a fixed position independent
of gas and electrical supply line. Hangers and brackets
shall be of noncombustible material.
Heaters subject to vibration shall be provided with
vibration isolating hangers.
Suitable materials for hanging infrared heaters are steel
pipe, steel channel, or fabricated hangers of at least 16-
gage material. Hanger and brackets must be secured with
adequate anchor to a secure structure using good
building practices. Additional bracing to protect against
seismic forces may be required in seismically active
areas. Never mount heater to a moving object such as a
trailer, motor home, boat, etc.
8
Gas Piping
1. A minimum pipe size of½" is required for inlet piping. A
½" leaver handled shut-off gas valve should be installed
within 6 feet of the appliance for servicing and as
emergency shutoffto the unit.
2. Check with local and state plumbing and heating codes
regarding sizing of gas lines.
3. All gas pipe connections to the heater(s) must be sealed
with a gas pipe compound resistant to liquefied
petroleum gases.
4. Installation of a drip leg or sediment trap in the gas
supply line going to each heater is required to minimize
the possibility of any loose scale or dirt within the gas
supply line from entering the heater's control system.
5. When checking for gas leaks, do not use an open flame.
Use a soap and water solution.
6. For gas supply line pressures in excess of ½ psig,
consult the factory or your local representative.
7. Installation of 1/8" N.P.T. plugged tap accessible for test
gage connections is required upstream of the gas
supply connections to the heater.
8. Never use pipe sealing compound on brass to brass
flared fittings.
Electrical
1. The Povver Adapter included provides 7.5 VDC to the
heater. The PowerAdapter has a 24 inch wire lead
connected to the main heater module by two slide
connectors (see page 10). The low voltage connection
can be extended using 18 GA outdoor rated thermostat
wire up to 50 feet. For distances greater than 50 feet 16
GA or larger wire will be necessary.
2. Ifany of the original wire supplied inside the appliance
must be replaced, it must be replaced with wiring material
having a temperature rating of at least 105° Centigrade.

Ventilation
SUNPAK® 534-TSR INFRARED HEATERS
Regular Service and Maintenance
1. It is required that areas above the heater be
properly vented to allow for necessary
combustion air and removal of combustion gases.
2. Heaters shall be provided with natural or
mechanical means to supply and exhaust at least
4 cfm per 1,000 BTU per hour of heater input.
Exhaust openings for removing the flue products
shall be above the level of the heaters.
3. Heater ventilation must complywith state and
local codes. Never use heater in enclosed area.
Fire Sprinklers
Fire Sprinklers must be located at an appropriate
distance from each heater to avoid accidental activation
of the sprinkler. Ethylene glycol or propylene glycol must
never be used in fire sprinkler systems where heaters are
present as these substances may become flammable
when heated. A fire sprinkler professional must be
consulted when heaters are installed where fire sprinklers
are present to insure that heaters and the fire sprinkler
system are properly integrated. Specific guidelines can be
found in NFPA 13 regarding design and specifications for
Fire Sprinkler Systems near heaters.
Initial Start-Up Procedure
(Read entire Procedure First)
1. Before turning ON your new heater make sure:
a. Heater is securely mounted and clearances from
combustible materials have been observed (see
Clearances -page 7);
b. Tip angle of heater does not exceed 30 degrees
(see Correct Mounting -page 12);
c. Gas line is properly connected and there are no
leaks (see Gas Piping -page 8);
d. Power adapter (7.5 VDC) is connected to a live
power outlet and connected properlyto the
heater (see Electrical -page 8 and Basic Wiring
-page 10)
2. Start Heater;
a. Turn ON manual gas valve ..
b. Gently press the ON button of the remote control
for 1 second;
c. Allow heater 5 minutes to fully warm up . (in full
daylight it may be difficultto see the flame);
d. If heater locks out, press the OFF Button to
RESET Heater and repeat start up sequence.
e. If the heater locks out several timesthere may
still be air in the gas line.
NOTE: Some white smoke may appear
during or just afterthe initial start-up of the
heater. White smoke will dissipate with
proceeding use. This is normal due to
some residual lubrication on a new heater
9
Overtime, particularly during long periods of non-u se,
the heatercan accumulate dirt and debris in and
around the pilot and the burner . Routine maintenance
should be performed at least once ayear by a qualified
service agency to insure th e heater is operating
properly. More frequent service may be required for
heaters located near waterfronts . If local service is not
available call your natural gas or propane supplier.
Battery Life
Both the wall control and ha ndheld remotes use
batteries available at the lo ca l hardwarestore. Ple ase
keep in mind the followin g:
• Weak batteries can reduce the range ofthe
transmitter.
• Batteries should be removed if heaters are not to
be used for a long period of time.
• Dispose of used batteries properly.
• Replace batteries annually or as needed.
CJ
c::::>
ON
c::::>
OFF
c::::>
HI
c::::>
LO
T wo #2032 Button Batteries powerthewall control tr ansmitterThey
are available at your local hardware store.
Loss of Programming
Although each heatercomes pre-programmed for two
devices, this programming can be lost if the following
occurs:
• El ec tri cal Power Su rge
• H eater is di sconnected a l ong period of time.
• M ore tha n th ree devi ces have been programmed for
th e heater.

SUNPAK® S34~TSR INFRARED HEATERS
Optional Face Trim can be easily installed on all Sunpak models.
You must remove the Sunpak Face Trim to connect power to the heater. The Sunpak Face Trim is secured with
four (4) screws, two (2) located alongeach side of the heater.
SUNPAK S34-TSR \·/ir i ng fo r Nul-ti ple Heo.-ter s
~ 120 VAC Sm ,r ce
/ _,,,,,-- Power A<fapter -7.5 VDC Out put
8 ~:J~-5=0-ro=o=t -M Q_X_ IM - UM --------....:C:
8 D-<::J~======~c:
8 ~ :J~----~c:
8 D-<::J~ ==== ~c:
Exter1s io r1 Coble 1/ ~ Con.oe ct to Power Ter ·M lf>a ls
(18 GA Mlf>imm) or1 Contro l MocMe <see loelo w)
Basic Wiring
Sunpak S34-TSR requires 7.5 VDC for its controls. In most cases you will
be running low voltage wire from the Power Adapter plugged into a 120
VAC outlet. The Power Adapter is not water proof and must be weather
protected. The extension wire can be run 50 feet with 18 GA and must
have suitable outdoor insulation. In order to add the extension wire you
must:
1. Remove the Face Trim
2. Disconnect the Power Adapter from the control module.
3. Attach the slide connector to the extension wire.
4. Connectone end of the extension wire cable to the module
and the other end to the Power Adapter
WARNING: Do not attach the Extension Cable directly to the 120 VAC
Outlet.
NOTE: Male and Female connections are supplied in the extension kit
supplied with each heater

SUNPAK® S34~TSR INFRARED HEATERS
Red-
AFSOOOMOD
Ign i tion Module
RedWire
White Wire
Hil'l..oModule
Mod el AF4000 I IOHfl
□
Plug ACl3')t et 7.5 V0C
Mooel AF-40000??4 (Ull.) I
Lot Vol.\4.a-
~ l- """C===: =:: := '=~=v= O: === _j
~ I
120 Vo lt
Pl ug
HL
~s
Wil'W\g Harness
Model AF-40008PIN:24WH
Mod el RCAF-3 TX
Yilrel es• Remote
\ I/ \ I I \ I/ Rr S1gno. 1 to He~ t e,-. s:
®ii
4
' ""'
leC"t
Mode l #1 322WT
Wire:.» Wd ContN)I
Mode l #TMR-AF1
W.rele$$ w~ Ti mor
/®
rlf'"- Sl[J COl«JD
............... !9 fl lUOt1 Mo du l.!
t
5
, ._, JC •.>.;,,.
'(~, Q~
l? ~
11
l I
\I/
Pilot Ele ct rocle
PSE- N ~3 41 /PSE - L P3 41
AF' - 4 024
CoMbl nntlo n Gns Vn l ve
r - 7 Dr y Canto.ct Swit ch
1-----,-~ Hol"le AutoM.O.tlon Sys t el"I
OpiloneJ
AF-4000HAT
Home Automal Klf'I Tr8MniU er
Sunpak Hi/Lo Control Sy st em
Sunpak S34-TSR
Control Components
No. P art No. Description
1 920 02 M od ul e,AF- 5000
2 92 00 3
Harness , A F-40 00 8
3 92004 Modu le, A F-4 00010 H /L
4 92005 Au pt, AF -40 00 AP D2 4( UIL )
5 32030
Brk l,A F5 000 Module
6 700 69 Sc r ew . 6-32 Fl at Hd Machine
7
70072
Screw , #8 - 32 1/2 Zn
8 92001-1
Con t rol , AF -40 24 HL #31
9
92 02 1 Assy, Pilot -TSR (PS E)
10 920 06 Re mote, R CA F -3 TX
11
92 00 8 Wall Control, ON
-OFF - HI -LO
12
80063 El bow , O ri fice Ada pt er
13 35001-39 Ori fi ce , #39 dms NG
14
800 32 L ock n ut , 3/8
15 9201 1
Co nn ector, 318 Gas
71 23/15

SUNPAK® 534-TSR INFRARED HEATERS
• Part No22009 Part No 22009-2
Assy, S Casin To Black Assy, S Casing Top SST
Part No 22002 Assy, Std Casing Black Part No 22002-2 Assy, Std Casing SST
Part No 22002-5 Assy, TSR Casing Black Part No 22002-4 Assy, TSR Casing SST
Part No 22002-10 Assy, TSH Casing Black Part No 22002-12 Assy, TSH Casing SST
Sunpak Heater must be mounted correctly
( Control End View )
Angle Mounted
Prop er Installation with gas line
to the rear. The Sunpak heaters
must be in a location t
hat allows
uniform air pressure around
the entire heater.
Horizontal Mounted
12
Incorrect Mounting
will cause
damage to heater
H ealer is improperly mo unted at
greater than a 30° angle resulting in
co mbustion gases spilli ng out of the
front, resulting in de teriorati on of
the fr ont gr ille.

SUNPAK® S34-TSR INFRARED HEATERS
Basic TSR Trouble Shooting
Problem Possible Causes How to Fix References
No Spark to pilot
No red indicator light on remote • Replace batteries in remote control device BasicOperation -Page 3
control device • Replace remote control device Battery Life -Page 9
No power to the heater •
Verify power adapter is plugged into a li ve 120 VAC outlet Electrical -Page 8
•
Verify wiring is properly connected to the heater module BasicWi
ring- Page 10
. Make sure remote control is within 25 feet
of the heater W ireless Remote - P
age 15
• Make sure
ID Numberon remote corresponds to number on heater. (Heater
Remote control does not comes with
two (2) pre-programmed remote control devices - try second BasicOperation - P
age 3
communicate with the heater remote).
• Heatersmust be re-programmed for
any replacement remote control Programmi
ng ne w re mot e control device -
devices Page 14
Sparks, but does .
Allow time for air to bleed from gas line on new installations
Gas Piping -Page 8
. Turn on manual
gas valve
not ignite burner
No Gas to Heater Regular Service & Maintenance -Page 9
• Check wire connections on
top of gas valve.
• Clean burner orifice
Heaterlights, but
Low Voltage • Make sure you have 6-8 voe
to heater
turns off
Loose or broken ground wire • Secure ground wire
to heater body
Contr ol Sys tem -Page 11
• Adjust pilot electrodes 3/16 from pilot
hood and 3/8 apart.
Pilot Electrode . Swap sensor and spark connections on module Sunpak Pilot - Page
15
. Replace TSR Control Module Control Components -Page
11
• Reolace Pilot Electrode Assemblv
Not Enough Heat Low Gas Pressure
Gas Su pp ly -Page 7
•
Verify required gas pressure to heater
Gas Piping -Page8
Lack of Fresh Air to Heater . Adjust
tip angle to less than 30 degrees Ventilation -Page 9
•
Add ventilation to patio above and below heater
Dirty Orifice . Clean orifice Regular Service & Maintena
nc e - Page 9.
Poor Heater Coverage • Review
Heater Layout and Design
Heater Layout & Design - Page 4
Deterioration of
Tip Angle over 30 degrees
Front Grill • Adjust Tip Angle
to less than 30 Degrees Incorrect Mounting -Page 12
.
Set up wind break to prevent strong breezefrom hilling infrared burnerface
Wind hilling heater from below
directly. Any wind break must not interfere with the safe operation of the
Heater Layout & Design - Pa ge 4
heater
Burner Noise Dirty Orifice . Clean orifice thoroughly
or replace if necessa ry Regular Service & Maintenance -Page 9
.
Use bottle brush to cl ean mixer tube of burner
Dirty Burner •
Use compressed air to clean ceramic burner ports (max 30 PSI - use safety
alassesl
Cracked Ceramics . Replace infrared
burner
13

SUNPAK® S34-TSR INFRARED HEATERS
Trouble Shooting Remote Controls
Error Code: Reason Solution
Module has four "beeps" every one
Warns user that the pilot Adjust the sensor electrode to 3/16 "
second flame sensor detects a pilot for the pilot hood and 3/8 " from the
flame already present when spark electrode. Make sure the
ignition sequence is electrode is within the flame zone.
initiated. This fault will also
occur if pilot flame sensor on
main control module is
shorted to ground
Four beeps every two seconds Warns users
the module's
Correct Mounting Angle - Page 4
internal temperature has Provide Proper Ventilation -
Page 9
exceeded 170° F. (77° C)
Allow heater to cool down before
pressing <Off> then <ON>
One beep every four seconds Flame Safety Circuit has Pr ess OFF button to reset then ON to
locked out restart heater
Each Sunpak TSR comes with wireless controls pre-programmed for individual heaters. If you have a
problem with the remotes, please review the following:
1. Make sure there is power to the unit through the 7.5 VDC plug-in power adapter.
2. Make sure you have the correct control for the heater. Each control is marked with a number
corresponding to the label located on the louver end of the heater.
3. Make sure you gently press the <ON> button for 1 full second to allow the control to respond.
4. Make sure the red indicator lights up while pressing the <ON> button. Replace batteries if
necessary.
5. Each heater comes with two wireless control devices. Try the other control device.
6. Press <OFF > to RESET system and then press <ON>. After a few seconds you should hear an
audible click from the control inside the heater and see a spark at the pilot behind the fa ce grille.
If the above procedure fails to get results it may be necessary to re-program the heater control. The
diagram on pa ge 3 of these instructions shows the location of the programming button inside the heater.
This button may be accessed through the port on the front panel of the heater. A small rod such as a bent
heavy duty paper clip or 1/8 inch pin will be necessary to reach the button.
The heater control c ommunicates using a series of beeps. In a noisy environment th ese beeps may be
hard to hear. Though these beeps are helpful they are not necessary for programming the heater.
Programming Remote Control Devices
1. Select the wireless device you want the use with the heater.
2. Locate th e learn button of the heater co ntrol as shown in th e diagram on page 3. With th e be nt
paper clip, press and hold the learn button for 6 seconds before releasing.
14

SUNPAK® 534-TSR INFRARED HEATERS
3. Press and release the learn button on the heater control. Press the <ON> button on the wireless
device within 10seconds. Make sure the remote's red indicator light went on while pressing the
remote.
4. The heater should now recognize the wireless device.
a. Press the <OFF> button on the wireless device
b. Press the <ON> button
c. Press the <HI> button
d. Leave heater on HI for first 5 minutes
If the heater does not light, repeat procedure 4. It is likely that there is still air in the gas line. If the
heater fails to light or fails to stay lit after several tries, it may be necessary to purge the air from the g as
line using safe practices.
NOTE: Only 3 remote controls can be programed into the heater at one time. It may necessary to clear
the memory if a new device does not program properly. To clear the memory , hold the learn butto n in
for over 10 seconds. A series of beeps will indicate memory is cleared.
Sunpak Pilot
The two electrodes nearthe pilot provide for
flame ignition and sensing. It is important that
these electrodes be positioned properly.
• Electrodes should be located 3/16"from
the pilot hood and within the flame zone.
• Make sure that dirt, cobweb, or other
debris does not accumulate around pilot
burner.
Sunpalf ®Heater Wireless Remote Range
15
Multi ple heat ers canbe operated by onere mo t e,
but al l h ea ters must be locat ed within the 25 FT.
max i mum rang e.
Not e: Each H an d-heldRemote Device se n ds out
a un i que signal which must be programmed i nto
each heate r.

SUNPAK® S34-TSR INFRARED HEATERS
Limited Warranty
THIS WARRANTY IS APPLICABLE TO THE ORIGINAL OWNER ONLY, in accordance with the
warranty terms and conditions specified below.
Infrared Dynamics (the warrantor) will furnish at our option the ORIGINALOWNER, 1) a
replacement Infrared Dynamics' heater or 2) a replacement part for any component part which
fails before one year when used for residential use. When the heater has been used for other
than single family residential application the warranty shall be 90 days.
Service and Labor Responsibility
UNDER THIS LIMITED WARRANTY, THE WARRANTOR WILL PROVIDE ONLY A
REPLACEMENT HEATER OR PART THEREOF. THE OWNER IS RESPONSIBLE FOR ALL
OTHER COSTS. Such costs may include, but are not limited to:
a. Labor charges for service, removal, or reinstallation of the heater or part thereof.
b. Shipping and deliverycharges for forwarding the new heater or replacement partfrom
the nearest distributor and returning the claimed defective heater or part to such
distributor.
c. All costs necessary or incidental for handling and administrative charges and for any
materials and/or permits required for installation of the replacement heater or part.
LIMITATION ON IMPLIED WARRANTIES
Implied warranties, including any warranty of merchantability imposed on the sale of this heater
under state law are limited to one year duration for the heater or any of its parts. Some states do
not allowlimitations on how long an implied warranty lasts, so the above limitations may not
applyto you.
CLAIMS PROCEDURE
Any claim under this warranty should be initiated with the distributor, dealer, or seller who sold
the heater, or with any other dealer handling the warrantor's products. Ifthis is not practical, the
owner should contact: Infrared Dynamics, 3830 Prospect Avenue, Yorba Linda, California 92886.
Phone [phone] orvisit our website: www .infradyne.com.
16