Sunpak S34?TSR Manual

Infrared Dynamics, Inc © Copyright 2012 Form No 60043 – 5/12
Printed in USA

SunpakS34‐TSR
OutdoorGasInfraredPatioHeater
Installation,Operationand&MaintenanceInstructions


Installer: Please take the time to read and understand these instructions prior to installation. Installer
must provide a copy of this manual to the owner.
Owner: Keep this manual in a safe place in order to provide your service technician with the
necessary information.
ForAssistanceCallTollFree
(888)317‐5255


InfraredDynamics,Inc
3830ProspectAvenue
YorbaLinda,CA92886
http:\\sunpak.us
MyBusiness2012\SunpakTSR\NewInstructions.doc

Sunpak® Infrared Heaters
2
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Table of Contents
1. Warnings
2. Basic Operation
3. Heater Layout and Design
4. Installation / Service
5. Replacement Parts
6. Trouble Shooting Guide
7. Warranty
Sunpak heaters work like the sun
projecting radiant heat down to warm
patio your patio and guests. This heater
was designed for outdoor installation
however breezes will affect the heating
efficiency and severe weather conditions
will cause the safety system to shut down
the heater. For your safety you must
read and understand the following
warnings before continuing.
WARNING WARNING
Improper installation, adjustment, alteration,
service or maintenance can cause death,
injury or property damage. Read and
understand the installation, operating and
maintenance instructions thoroughly before
installing or servicing this equipment.
Storage of gasoline and other flammable
vapors and liquids in the vicinity of this or
any other appliance may result in fire or
explosion. DO NOT storage or use
gasoline or other flammable vapors and
liquids in the vicinity of this or any other
appliance. Maintain clearance to
combustible
WARNING For Your Safety
If you smell gas:
•Shut off gas to the appliance
•Extinguish any open flame
•DO NOT touch any electrical
switch
•Call you gas supplier. DO NOT
use any phone in your building
•Follow the gas supplier’s
instructions
•If you cannot reach your gas
supplier call the fire department

Not for indoor residential use.
This heater is not approved for use in any
indoor residential application. This includes,
but is not limited to, attached garage,
solarium, living quarter, etc. Installation in
residential indoor space may result in death,
asphyxiation, serious injury, or property
damage.


Sunpak® Infrared Heaters
3
BasicHeaterOperation
SunpakS34TSRisanoutdoorgas‐fired
infraredheaterwhichisoperatedwithawireless
remotecontrol.Theheatercanbeoperatedata
Highsettingwithaninputof34,000BTU/Hrorat
aLOWsettingof25,000BTU/Hr.Eachheater
comeswithawirelessoperatingremotecontrol
thatispre‐programmedforthatheater.The
numberlocatedonthelouveredendofthe
heatercorrespondstothenumberontheremote
control.Shouldtheoriginalremotecontrol
becomelost,additionalremotecontrolscanbe
purchased.Howevertheheaterwillneedtobe
re‐programmedtothenewremotecontrol.
TheSunpakS34‐TSRshouldalwaysbestartedupandoperatedontheHImodeforthefirst5
minutestoallowtheheatertowarmup.StartinguptheheaterontheLOWmodebeforethe
heateriswarmedupmaycausetheheatertoshutdownprematurely.Tocorrectthissituation
presstheOFFbuttonfollowedbytheONbuttonandtheHIbutton.AlwaysPRESSthebuttonfor
atleast1secondtoallowpropertransmissionoftheremotesignal.

Sunpakheatershaveasparkignitionand
electronicflamesafetycontrol.Thepilotis
onlyONwhiletheheaterisoperating.Ifthe
flamesafetysensorfailstosenseflameatthe
pilot,theheaterwillshutdownandlockout.
Thismayhappenduetolowgaspressureora
gustywind.Shouldtheheaterlockoutyou
maybeabletohearafaintbeepingfromthe
heatercontrol.Torestarttheheater,first
presstheOFFbuttonbeforerestartingthe
heater.
Althoughtheheaterisdesignedforoutdoor
installationanduse,itisimportantthatthe
wirelessremotecontrol(s)beprotectedfrom
theweather.Shouldtheremotecontrol
becomewet,itmaybenecessarytoreplace
thecontrol.
Eachcontrolhasfourbuttons(ONOFFHI
LOW).Theremotecontrolsarepoweredby
batteries.Theremotecontrolhasan
approximate25footrange.Weakbatteries
canlimittheeffectiverangeofoperation.

Sunpak® Infrared Heaters
4
Heater Layout and Design
Sunpak®heaters were specifically designed to provide
heated comfort in an outdoor environment. They have been
used on outdoor patios across the United States and
Canada for over 20 years. When properly integrated into a
patio design, Sunpak®heaters generally increase the
comfort level 5 to 10 degrees Fahrenheit outdoors. The
heating effectiveness will depend on air temperature, wind
velocity and other factors. Whenever possible other local
Sunpak®installations should be reviewed to determine the
effectiveness for regional environments.
The environments in which Sunpak®heaters are utilized
vary greatly. As an outdoor rated heater it has passed basic
wind and rain tests. This does not mean the heater cannot
be damaged by the environment or when operated in very
windy conditions. For this reason it is strongly suggested
that heaters be inspected and if necessary repaired
annually or before each heating season.
The variable environments in which Sunpak®heaters are
applied means that these general guidelines are generated
by necessity and may need to be refined for local
conditions. These guidelines are to be used in combination
with the installation instructions.

Patio Design Consideration
Heater placement is critical for effective and efficient
patio heating. If heaters are placed too close together or
mounted too low, people become uncomfortable. If heaters
are placed too far apart on a breezy, wind-swept patio the
patio may never get warm.
Sunpak® heaters work best if they are placed in areas of
the greatest heat loss, such as the open side of a semi-
protected patio area. The Sunpak® heater may be mounted
at up to a 30 degree angle or face down. Note that the top
clearances required from combustible material increases
when heaters are at any angle. The heater must always be
horizontal to the floor.
Breezy conditions must be considered when heating any
patio. Windbreaks can be extremely effective in increasing
comfort and reducing heating costs. Windbreaks must be
designed in such a way to allow for the necessary fresh air
and ventilation for proper heater operation (see ventilation
of installation section).
Sunpak heaters must always be operated in a location
that allows uniform air pressure around the heater. If only
part of the heater is located in a wind protected zone
damage to the heater may occur. Time should be taken to
observe how the wind will affect the heaters under local
conditions.
MINIMUM CLEARANCE FROM COMBUSTIBLE MUST BE MAINTAINED (see chart opposite page) 

SUNPAK will raise the comfort level 5-10º Fahrenheit
outdoors. The above coverage table was based on still
breeze conditions. Under windy conditions more heat
will be required. It is recommended that a windswept
patio be designed with wind breaks to stabilize the patio
environment. Wind breaks shall NOT interfere with the
ventilation of combustion air requirement of the
heater(s).
ANGLE MOUNTING: Most models of the SUNPAK
heater may be angle-mounted to a maximum of 30º
to accommodate mounting the heaters around the
edges of the patio. Note that the top clearance to
combustibles increase when heater is tipped from
the horizontal.
NOTE: Local codes may have special requirements
regarding head clearance requirements. Some local
codes require all portions of overhead radiant
heaters to be located at least 8 foot above the floor.

Sunpak® Infrared Heaters
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Sunpak® Infrared Heaters
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Sunpak® Infrared Heaters
7
Installation/Service Instruction
Receiving Equipment
On receipt of equipment it is suggested that a visual
inspection be made for external damage to the carton. If
the carton is damaged, a note should be made on the
Bill of Lading when signing for the equipment. Remove
the heater from the carton. If there is damage, report the
damage to the carrier immediately.
INSTALLATION INSTRUCTIONS
Important Notice
These instructions are intended for qualified personnel,
specifically trained and experienced in the installation of
this type of equipment and related system components.
Some states or provinces require installation and
service personnel to be licensed. If your state or
province is such, be sure your contractor bears the
appropriate license. Persons not qualified shall not
attempt to fix this equipment nor attempt repairs
according to these instructions.
WARNING
Asphyxia, Explosion or Fire
Improper installation, adjustment, alteration,
service or maintenance may create a hazard
resulting in asphyxiation, explosion or fire, or
damage to the equipment.
Code Requirements
Installation must be in accordance with local codes, or in
the absence of local codes, with the latest edition of the
National Fuel Gas Code, ANSI Z224 and National
Electrical Code ANSI/NFPA 70, and for Canada, the
latest edition of CAN/CGA-B149.1 and B149.2 and
Canadian Electrical Code, CSA C22.1 Part 1 and Part 2.
•Heaters to be installed in Aircraft hangars must be
installed in accordance with American National
Standards for Aircraft Hangars, ANSI/NFPA
No. 409.
•Heaters to be installed in Public Garages must be
installed in accordance with NFPA No. 88A,
Standards for Parking Structures.
•Heaters must be installed so that minimum
clearances marked on the heaters will be
maintained from vehicles parked below the heater.
•Each heater must be electrically grounded in
accordance with the National Electrical Code,
ANSI/NFPA 70, when an external electrical source
is utilized. In Canada, the CSA Canadian
Electrical Code, C22.1 Part 1 applies.
Gas Supply
The gas inlet supply pressure and manifold pressure required
for each heater are listed below. For gas supply line
pressures in excess of ½ psig, consult with your
representative or the factory.
Gas Inlet Pressure Nat Gas Propane
Maximum Pressure ½ psig ½ psig
Minimum Pressure 6” W.C. 11” W.C.
Manifold Pressure 5” W.C. 10” W.C.
It is important that the gas piping system be adequately sized
for all the gas appliances it serves.
Clearances
Each heater must be installed such that the following
“Minimum Clearance to Combustible Materials’ are
maintained.
Combustible materials include wood, compressed paper,
plant fibers, and plastic, Plexiglas or other materials capable
of being ignited and burned. Such materials shall be
considered combustible even though flame-proofed, fire
retardant treated or plastered. Additional clearance may be
required for glass, painted surfaces, vinyl siding or other
materials which may be damaged by radiant or convection
heat.
Adequate space around each heater is required even when
the materials surrounding the heater are non- combustible to
provide adequate combustion air and ventilation of exhaust
gases. Heaters should never be located in a ceiling recess or
soffit.
The stated clearance to combustible materials represents a
surface temperature of 90ºF (32ºC) above room temperature.
Building materials with a low heat tolerance (such as plastic,
vinyl siding, canvas, tri-ply, etc.) may be subject to
degradation at lower temperatures. It is the installer’s
responsibility to assure that adjacent materials are not
subject to degradation.
In locations used for storage of combustible materials, signs
shall be posted to specify the maximum permissible stacking
height to maintain required clearances from the heater to
combustible materials.
OPTIONAL MOUNTING KIT (#12006): Optional Mounting Kit
is available from your heater supplier. Whether the mounting
kit is used or not, minimum clearance from combustibles
must be observed as follows:
WARNING: The clearances shown below are also applicable
to vehicles parked below heaters.
Input Side Rea
r
Ceiling Below Mtg.
Model BTUH In In In In
A
ngle
S34 34,000 24” 17” 13” 48” HORIZ
S34 34,000 24” 8” 18” 48” 30º MAX

Sunpak® Infrared Heaters
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
WARNING
Suspension Hazard
Mounting kits and hanging supports must
be able to withstand a minimum working
load of 75 lbs (33 kg). Failure of the
supports can result in death.
Local codes regarding head clearance
requirement must be observed.
Heater Mounting and Support
Heaters shall be mounted in a fixed position independent
of gas and electrical supply line. Hangers and brackets
shall be of noncombustible material.
Heaters subject to vibration shall be provided with
vibration isolating hangers.
Suitable materials for hanging infrared heaters are steel
pipe, steel channel, or fabricated hangers of at least 16-
gage material. Hanger and brackets must be secured with
adequate anchor to a secure structure using good
building practices. Additional bracing to protect against
seismic forces may be required in seismically active
areas.
Gas Piping
1. A minimum pipe size of ½” is required for inlet
piping. A ½” leaver handled shut-off gas cock should
be installed within 6 feet of the appliance for
servicing the unit.
2. Check with local and state plumbing and heating
codes regarding sizing of gas lines.
3. All gas pipe connections to the heater(s) must be
sealed with a gas pipe compound resistant to
liquefied petroleum gases.
4. Installation of a drip leg or sediment trap in the gas
supply line going to each heater is required to
minimize the possibility of any loose scale or dirt
within the gas supply line from entering the heater’s
control system.
5. When checking for gas leaks, do not use an open
flame. Use a soap and water solution.
6. For gas supply line pressures in excess of ½ psig,
consult the factory or your local representative.
7 Installation of 1/8” N.P.T. plugged tapping
accessible for test gage connections is required
upstream of the gas supply connections to the
heater.
Electrical
1. The Power Adapter included with provides 7.5 VDC to
the heater. The 24 inch wire connect to the main
heater model is two slide connectors. A low voltage
wire, such as thermostat wire, can be used to extend
the wire up to 50 feet.
2. If any of the original wire supplied with the appliance
must be replaced, it must be replaced with wiring
material having a temperature rating of at least 105
degrees Centigrade.

Sunpak® Infrared Heaters
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Ventilation
1. It is required that areas above the heater be
properly vented to allow for necessary
combustion air and removal of combustion gases.
2. Heaters shall be provided with natural or
mechanical means to supply and exhaust at least
4 cfm per 1,000 BTU per hour of heater input.
Exhaust opening for removing the flue products
shall be above the level of the heaters.
3. Heater ventilation must comply with state and
local codes.
Fire Sprinklers
Fire Sprinklers must be located at an appropriate
distance from each heater to avoid accidental activation
of the sprinkler. Ethylene glycol or propylene glycol must
never be used in fire sprinkler systems where heaters are
present as these substances may become flammable
when heated. A fire sprinkler professional must be
consulted when heaters are installed where fire sprinklers
are present to insure that heaters and the fire sprinkler
system are properly integrated. Specific guidelines can be
found in NFPA 13 regarding design and specifications for
Fire Sprinkler Systems near heaters.

Initial Start-Up Procedure
1. Before turning on the manual gas valve to the heater
verify that the control system is working properly.
a. Make this is 7.5-6.0 VDC to the heater.
b. Press the ON button
c. There should be sparking at the pilot.
d. With the gas turned off the heater should turn
“OFF” or lockout in within 10 seconds.
e. Press the OFF Button to RESET Heater
2. Turn “ON” the manual gas valve
a. Press the ON button followed by the HI bottom.
b. Heater should be operated on HI for first 5
minutes to allow heater to warm up
c. Press the LOW button, the burner should burn
cooler.
d. If heater locks out, press the OFF Button to
RESET Heater and repeat start up sequence.
e. If the heater locks out several times there may
still be air in the gas line.
NOTE: Some white smoke may appear
during or just after the initial start-up of the
heater. White smoke will dissipate with
proceeding use.
Regular Service and Maintenance
Overtime,particularlyduringlongperiodsofnon‐
use,theheatercanaccumulatedirtanddebrisin
andaroundthepilotandtheburner.Routine
maintenanceshouldbeperformedatleastoncea
yearbyaqualifiedserviceagencytoinsurethe
heaterisoperatingproperly.Morefrequentservice
mayberequiredforheaterslocatednear
waterfronts.
Battery Life
Boththewallcontrolandhandheldremotesuse
batteriesavailableatthelocalhardwarestore.
Pleasekeepinmindthefollowing:
•Weak batteries can reduce the range of the
transmitter.
•Batteries should be removed if heaters are not
to be used for a long period of time.
•Dispose of used batteries properly
Two #2032 Button Batteries power the wall control transmitter
They are available at your local hardware store.
Loss of Programming
Although each heater comes pre-programmed for two
devices, this programming can be lost if the following
occurs:
•ElectricalPowerSurge
•Heaterisdisconnectedalongperiodoftime.
•Morethanthreedeviceshavebeenprogrammed
fortheheater.

Sunpak® Infrared Heaters
10

YoumustremovetheSunpakFaceTrimtoconnectpowertotheheater.TheSunpakFaceTrimis
attachedwithfour(4)screwslocatedalongeachsideoftheheater.


BasicWiring
SunpakS34‐TSRrequires7.5VDCforitscontrols.Inmost
casesyouwillberunninglowvoltagewirefromthePower
Adapterpluggedintoa120VACoutlet.ThePowerAdapter
isnotwaterproofandmustbeweatherprotected.The
extensionwirecanberun50feetwith18GAandmusthave
suitableoutdoorinsulation.Inordertoaddtheextension
wireyoumust:
1. RemovetheFaceTrim
2. DisconnectthePowerAdapterfromthecontrol
module.
3. Attachtheslideconnectortotheextensionwire.
4. Connectoneendoftheextensionwirecabletothe
moduleandtheotherendtothePowerAdapter
WARNING:DonoattachtheExtensionCabledirectlyto
the120VACOutlet.
NOTE:MaleandFemaleconnectionsaresuppliedinthe
extensionkitsuppliedwitheachheater

Sunpak® Infrared Heaters
11



Sunpak® Infrared Heaters
12

Sunpak® Infrared Heaters
13
Basic Trouble Shooting Guide
Problem Possible Causes
No Spark to Pilot •Voltage under 6 VDC
•Improper spark gap (3/16” or .188”)
•Loose ground wire
•Broken Electrode
•Faulty Ignition Module
Burner Won’t Light •Air in gas line
•Low gas pressure
•Bad Gas Valve
•Manual Gas Valve turned “OFF”
Insufficient Gas Flow
•
Manual gas valve not fully “ON”. Turn valve handle to full
“ON” position.
•Burner orifice plugged. Remove heater top, remove burner
orifice (½” hex wrench) and thoroughly clean. Spiders ofte
n
orifice in the hole and make a web, blocking the orifice
Inconsistent Operation •Variable gas pressure
(improperly sized gas line)
•Variable Voltage
•Wind exceeding 10 mph
•Tip angle exceeding 30 degrees
•Debris inside burner
•Erratic winds
Deterioration of Front Grill •Sunpak heater must be installed in such a manner
as to allow the products of combustion or hot
gases to vent out the top of the heater. When
operating normally, only radiant heat passes
through the front grill. If conditions exist which force
hot gases through the front grill of the heater, the
installation must be altered to correct the condition.
Rumbling Burner Noise •Rumbling burner noise, flare out of burner, and
losses of radiant heat are all symptoms of a
damaged infrared burner. These symptoms may
occur any time after the heater has warmed up.
Under these conditions the burner has been
damaged and must be replaced. Discontinue use
of the heater until heater is repaired.

Sunpak® Infrared Heaters
14
TroubleShootingRemoteControls
ErrorCode:ReasonSolution
Modulehasfour“beeps”everyone
second
Warnsuserthatthepilot
flamesensordetectsapilot
flamealreadypresentwhen
ignitionsequenceis
initiated.Thisfaultwillalso
occurifpilotflamesensoron
maincontrolmoduleis
shortedtoground
Adjustthesensorelectrodeto3/16”
forthepilothoodand3/8”fromthe
sparkelectrode.Makesurethe
electrodeiswithintheflamezone.
FourbeepseverytwosecondsWarnusersthemodule’s
internaltemperaturehas
exceeded170⁰F.(77⁰)
Module’sinternaltemperaturesmust
cooltobelow160⁰F(71⁰C)andthen
pressONbutton
OnebeepeveryfoursecondsFlameSafetyCircuithas
lockedout
PressOFFbuttontoresetthenONto
restartheater

EachSunpakTSRcomeswithwirelesscontrolspre‐programmedforindividualheaters.Ifyouhavea
problemwiththeremotes,pleasereviewthefollowing:
1. Makesurethereispowertotheunitthrough7.5VDCoutputfromtheplug‐inpoweradapter.
2. Makesureyouhavethecorrectcontrolfortheheater.Eachcontrolismarkedwithanumber
correspondingtothelabellocatedonthelouverendoftheheater.
3. Makesureyoupressthe<ON>buttonfor1fullsecondtoallowthecontroltorespond.
4. Makesuretheredindicatorlightsupwhilepressingthe<ON>button.Replacebatteriesif
necessary.
5. Eachheatercomeswithtwowirelesscontroldevices.Trytheothercontroldevice.
6. Press<OFF>toRESETsystemandthenpress<ON>.Afterafewsecondsyoushouldhearan
audibleclickfromthecontrolinsidetheheaterandseeasparkatthepilotbehindthefacegrille.
Iftheaboveprocedurefailstogetresultsitmaybenecessarytore‐programtheheatercontrol.The
diagramintheinstructionsshowsthelocationoftheprogrammingbuttoninsidetheheater.Thisbutton
maybeaccessedthroughtheportonthefrontpaneloftheheater.Asmallrodsuchasabentheavily
dutypaperor1/8inchpinwillbenecessarytoreachthebutton.
Theheatercontrolcommunicatesusingaseriesofbeeps.Inanoisyenvironmentthesebeepsmaybe
hardtohear.Thoughthesebeepsarehelpfultheyarenotnecessarytoforprogrammingtheheater.
1. Selectthewirelessdeviceyouwanttheusewiththeheater.

Sunpak® Infrared Heaters
15
2. Locatethelearnbuttonoftheheatercontrolasshowninthediagramonpage3.Pressandhold
for6secondsbeforereleasing.
3. Pressandreleasethelearnbuttonontheheatercontrol.Pressthe<ON>buttononthewireless
devicewithin10seconds.
4. Theheatershouldnowrecognizethewirelessdevice.
a. Pressthe<OFF>buttononthewirelessdevice
b. Pressthe<ON>button
c. Pressthe<HI>button
d. LeaveheateronHIforfirst5minutes
Repeatprocedure4,ifheatersparkturnsON,buttheheaterdoesnotlightup.Itislikelythatthereis
stillairinthegasline.Iftheheaterfailstolightorfailstostaylitafterseveraltries,itmaybenecessary
tobleedthegasline.
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Sunpak Pilot
The two electrodes near the pilot provide for
flame ignition and sensing. It is important that
these electrode be position properly.
•Electrodes should be located 3/16”from the
pilot hold within the flame zone.
•Electrodes must be space at least 3/8” from
each other to avoid spark electrode from
ground to the sensing electrode.
•The ‘L’ shaped electrode should always be
used for sensing
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Sunpak® Infrared Heaters
16
Warranty
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THIS WARRANTY IS APPLICABLE TO THE ORIGINAL OWNER ONLY. In accordance with the
warranty terms and conditions specified below.
Infrared Dynamics (the warrantor) will furnish the ORIGINAL OWNER, 1) a replacement Infrared
Dynamics’ heater or 2) a replacement part for any component part which fails before one year
when used for residential use. When the heater has been used for other than single family
residential application the warranty shall be 90 days.
Service and Labor Responsibility
UNDER THIS LIMITED WARRANTY, THE WARRANTOR WILL PROVIDE ONLY A
REPLACEMENT HEATER OR PART THEREOF. THE OWNER IS RESPONSIBLE FOR ALL
OTHER COSTS. Such costs may include, but are not limited to:
a. Labor charges for service, removal, or reinstallation of the heater or part thereof.
b. Shipping and delivery charges for forwarding the new heater or replacement part from
the nearest distributor and returning the claimed defective heater or part to such
distributor.
c. All cost necessary or incidental for handling and administrative charges and for any
materials and/or permits required for installation of the replacement heater or part.
LIMITATION ON IMPLIED WARRANTIES
Implied warranties, including any warranty of merchantability imposed on the sale of this heater
under state law are limited to one year duration for the heater or any of its parts. Some states do
not allow limitations on how long an implied warranty lasts, so the above limitations may not
apply to you.
CLAIMS PRODCEDURE
Any claim under this warranty should be initiated with the dealer who sold the heater, or with any
other dealer handling the warrantor’s products. If this is not practical, the owner should contact:
Infrared Dynamics, 3830 Prospect Avenue, Yorba Linda, California 92886. Phone [phone]-
5255 or visit our website: www.infradyne.com.
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