Sunrise Medical Joerns Easy Care 2004 Troubleshooting guide

User/Service Manual
for
Joerns
®
Easy Care®2004
Model B675
To avoid injury, read user’s manual before using bed.

2
Important Precautions
WARNING: POSSIBLE INJURY OR DEATH. This product is intended for use as an
adjustable mattress platform that articulates for patient comfort, and adjusts in height for patient
and caregiver convenience. Use of this product in a way it was not designed for could result in an
unproven or unsafe configuration, potentially resulting in injury or death.
WARNING: POSSIBLE INJURY. Before adjusting bed, check that the area under and near
the perimeter of the bed is free of people and obstructions. Failure to do so could result in injury.
WARNING: POSSIBLE INJURY. Keep bed in lowest position except for providing care
(bathing, clothing changes, etc.). Bed should be at the lowest convenient height for entry or exit.
Failure to do so could result in injury.
WARNING: POSSIBLE INJURY OR DEATH. Floor locks increase bed stability and
resident safety. Make sure any floor/caster locks are engaged before attempting any resident
transfers. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Residents may become entangled in the
pendant cord. Those residents with reduced mental acuity should not be allowed access to the
pendant. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Bed weight capacity is 500 pounds evenly
distributed. This is the total weight of the resident, mattress, bedding and any other equipment or
persons likely to be on the bed. Do not exceed the 500 pound capacity, or use water mattresses
that allow water to flow to the end of the bed when the head or foot sections are articulated.
Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not roll bed over abrupt thresholds
with resident in bed. Damage to the caster system may occur causing the bed to stop suddenly.
Failure to do so could result in injury or death.
WARNING: POSSIBLE FIRE HAZARD. Use nasal mask or ½ bed tent oxygen
administering equipment. Oxygen tent should not extend below mattress deck. Pendant should not
be placed in an oxygen enriched environment such as an oxygen tent. Failure to do so could result
in a fire hazard.
WARNING: POSSIBLE SHOCK HAZARD. Unplug power cord from wall outlet before
performing any maintenance, cleaning, or service to the bed. Failure to do so could result in injury
or death.
WARNING: POSSIBLE SHOCK HAZARD. Injury may result from improper routing of
the power cord. Always follow the proper factory-installed routing configuration. Failure to do so
could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Use a mattress that is properly sized to fit
the mattress deck and will remain centered on the mattress deck relative to State and Federal
guidelines. Sunrise Medical recommends the use of a mattress with minimum dimensions of 35” in
width, 6” in height, and length to match the mattress deck. Failure to do so could result in injury or
death.

3
WARNING: POSSIBLE INJURY OR DEATH. Use a properly sized mattress in order to
minimize the gap between the side of the mattress and an assist device. This gap must be small
enough to prevent a resident from getting his or her head or neck caught in this location. Make
sure that raising or lowering the bed, or articulating the sleep surface does not create any
hazardous gaps. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Properly locate the mounting brackets for
the assist device(s). The gap between the head/foot board and the assist device must be small
enough or large enough to prevent a resident from getting his or her head or neck caught in this
location (see the assist device installation instructions for more information). If multiple assist
devices are used, position them such that the gap between them is large enough for the trunk and
hips to easily pass through. Make sure that raising or lowering the bed, or articulating the sleep
surface does not create any hazardous gaps. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not use an assist device if any
openings within the assist device body will allow a resident to get his or her head or neck lodged
within these openings. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not use any Joerns assist device until
you have verified that it is locked in place. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not use any replacement parts not
manufactured, marketed, or provided by Sunrise Medical on any Joerns bed.
WARNING: POSSIBLE INJURY OR DEATH. If using accessories not manufactured,
marketed, or provided by Sunrise Medical for Joerns beds, consult the accessory manufacturer for
compatibility and limitations prior to use.
This product is only one part of your healthcare bed system. Proper combinations of mattress, head/foot
boards and assist devices are needed to minimize the risk of entrapment. For more information, contact
your Joerns representative.
This bed should not be used by paitents in connection with intercardial or intravascular equipment.
SAVE THESE INSTRUCTIONS
Thank you and congratulations for choosing the Joerns®Easy Care®2004 bed.
The Joerns Easy Care 2004 was developed to provide comfort and ease of operation for patients and care-
givers. Its dependable design will provide years of trouble-free operation. The 2004 is uniquely suited for use in
health care institutions and alternate care settings.
Table of Contents
Important Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Entrapment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

4
Although essential in the practice of long-term care,
bed side rails, in recent years, have also been a subject
of regulatory review and evolution in design and use.
That focus includes not only the challenge of achieving
an appropriate balance between resident security and
unnecessary restraint, but also the additional safety
issue of entrapment.
The U.S. Food and Drug Administration (FDA),
working together with Sunrise Medical and other
industry representatives has addressed the potential
danger of entrapment with new safety guidelines for
medical beds. The guidelines recommend dimensional
limits for critical gaps and spaces between bed system
components.
The entrapment zones involve the relationship of
components often assembled by the healthcare facility
rather than a manufacturer. Compliance is the
responsibility of the facility. As the leading
manufacturer of long-term care beds and a
frontrunner in addressing this critical issue, Joerns can
offer you the expertise, assistance and products to
bring your facility into compliance.
Joerns Compliance Solutions
Matching the right bed components in order to meet
regulatory guidelines can be complex. That’s why
Joerns offers a wide array of compliance options. We
will assist customers in selecting compliant
accessories recommended for their model beds.
Creating a Safer Care Environment
While the guidelines apply to all healthcare settings -
hospitals, nursing homes and at home – long-term
care facilities have particular exposure in that serious
entrapment events typically involve frail, elderly or
dementia patients.
For More Information
To learn more about compliance options with
Joerns products, contact Joerns Customer
Care (800-826-0270) or your Joerns account
manager and ask for free informational
publications.
To learn more about entrapment zones, assessment
methods, and guidelines concerning entrapment,
contact Sunrise Medical, Long-Term Care Division, or
the FDA.
Bed System Entrapment Information
Copyright © 2003 Sunrise Medical, Inc. All rights reserved. Publisher reserves the right to make dimension or specification changes, or deletions,
consistent with design trends, product improvements, or for reasons beyond our control. Publisher makes no warranties with respect to the accuracy or
completeness of the contents of this manual. “Joerns” and “Easy Care” are trademarks of Sunrise Medical, Inc.; other trademarks used in this document
are property of their respective trademark holders.

5
Features and Specifications for Your Joerns Easy Care 2004 Bed
Joerns Easy Care Standard Features
76” or 80” sleep surface
8.75” to 25.25” Travel Range
Whisper-Quiet DC Motors
Grid Sleep Surface
Brown or SoftTone Frame Color
Casters (2 locking)
Accessories and Options
76”, 80” and 84” Mattresses
Pan Sleep Surface
F14AC or F14SC Vari-Care Assist Devices
F025 Assist Handle
Bed Panels
Staff Control
EasyLift™ Leg Positioner
4” Extender
Trapeze Adapter
IV Rod
Floor Mat
Mattress Side Stops
Push Bar
Casters (4 locking)
Emergency Battery Backup System
• Battery Backup 24V
• Battery Charger 24V
• Wall Mounting Bracket for Charger
Bed Identification Numbers
When ordering parts, or when contacting our Customer
Care Department, please include the Model and Serial
Numbers of the bed, found on the identification label.
The identification label is located on the frame of the bed
under the foot section of the sleep deck.
Bed Weight Capacity
The Joerns Easy Care 2004 bed has a maximum capacity of
500 pounds distributed evenly on the sleep surface, and a
normal working load of 300 pounds. This is the total weight
of the resident, mattress, bedding, accessories and other
medical equipment in use. Do not use water mattresses
that allow water to flow to the foot end when the head is
raised.
WARNING: POSSIBLE INJURY. Do not
place loads in excess of 200 lbs. at the foot or
head end of the bed. Bed instability may result.
Environmental Conditions
Operating Conditions:
Ambient Temperature: +10C to +40C
Relative Humidity: 30% to 75% Non-Condensing
Atmospheric Pressure: 700 hPa to 1060 hPa
Protected Against Water IPX1
Storage and Shipping Conditions:
Ambient Temperature: -40C to +70C
Relative Humidity: 10% to 100%
Atmospheric Pressure: 500 hPa to 1060 hPa
Mechanical Specifications
Dimensions: 76” bed: 81.25”L x 35.0”W x 8.75”H
80” bed: 85.25”L x 35.0”W x 8.75”H
Weight: 225 lbs.
Maximum Back Angle: 65° to horizontal
Maximum Knee Angle: 35° to horizontal
Maximum Knee to Leg Angle: 45°
Maximum Height Mattress
Support Surface Above Floor: 25.25”
Minimum Height Mattress
Support Surface Above Floor: 8.75”
Electrical Specifications
Power: 108-132 VAC
Frequency: 50/60 Hz
Current Rating: 2.3 Amps (110-120V Unit)
Classification: Class 2, Type B
(Double Insulated)
Circuit Protection: 250V, F1.6A (110-120V Unit)
Mode of Operation: 10% Maximum duty cycle

6
Assembly
of Your Joerns Bed
Installation of Head and Foot Panels (for
more information refer to Bed Panel Installation
Sheet)
Tools required: Phillips head screwdriver
Head Panel Installation:
• The head panel is the larger of the two panels
and has a sticker on the back side.
• Place panel on ground with sticker side down
(four holes should be visible).
• The head panel brackets are the longer of the
two sizes (fig. 1)
• Install the
head panel
brackets
with the
four short screws
provided. The open
side of the bracket
should face up (fig.
2). Do not tighten
screws until after
fitting the mounting
brackets onto the
bed.
• Completed head
panel (fig. 3).
• Go to final
assembly step
below.
Foot Panel Installation:
Frame-Mounted Foot Panel
• The foot panel is the smaller of the two panels
and has a sticker on the back side.
• Place panel on ground with sticker side up (four
holes should be visible).
• The foot panel brackets are the shorter of the
two sizes (fig. 4).
• Install the foot
panel brackets
with the four
long screws
provided. The
open side of the brackets
should face down
towards the panel
(fig. 5). Do not
tighten the screws
until after fitting
the mounting
brackets onto the
bed.
• Completed foot
panel (fig. 6).
• Go to final assembly
step below.
Final Assembly Step for Head Panel and Frame
Mounted Foot Panel:
• Insert the head panel as shown
with the mounting hardware
facing towards the outside of
the bed (fig. 7).
• Install the foot panel as shown
with the mounting hardware
facing toward the bed (fig. 8).
• Tighten all eight screws with
the panels in place.
Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
Figure 7
Figure 8
Installation Instructions for Staff Control
Panel (optional)
1. Mount foot panel on bed as per previous
instructions.
2. Plug patch cord and pendant into proper
sockets on foot panel as shown (figure 9).
2. Cord will plug into socket 2 on control box
(figure 12).
Figure 9

7
Operation
of Your Joerns Bed
Operation of the Electronic Controls
Your Joerns Easy Care 2004 comes standard with the
snap-in pendant control.
The pendant has raised, high-contrast buttons and
graphics, and easily snaps into the assist device for
convenient resident and staff access (fig. 10).
CAUTION: Do not move the bed unless it is lowered onto the
casters. Doing so could result in damage to the bed and/or
the surrounding environment.
Cleaning
of Your Joerns Bed
CAUTION: Possible damage to electrical parts, and/or
shock hazard.
Clean all electrical components (motors, control box,
pendant and cords) on your Joerns bed with a damp, well-
wrung out cloth. Excess water in or on electrical parts
could damage these components. Do not submerge the
pendant in liquid.
Your Joerns bed has a durable, baked-on epoxy finish that
is easily cleaned with a mild solution of antiseptic cleaner and warm water. Read and follow all label instructions
on the cleaning products.
Wood veneer surfaces should be maintained by cleaning with furniture polish or lemon oil. Laminate surfaces
should be maintained by cleaning with a disinfectant spray.
Head Operation
1 - Push button to raise Head
2 - Push button to lower Head
Knee Operation
3 - Push button to raise Knee
4 - Push button to lower Knee
Bed Height Operation
5 - Push button to raise Bed
6 - Push button to lower Bed
Figure 10
Staff Control Panel Operation (optional)
The Staff Control Panel allows the caregiver to individually
lockout all functions of the snap-in pendant. The caregiver
can also operate the bed from this panel without walking
to the side of the bed. To lockout a function, press the “no
pendant” (fig. 11 - No. 1, 3, 5) graphic on the panel. The
illuminated red LED indicates that the function is now
locked out. To unlock the function, press the “pendant”
(fig. 11 - No. 2, 4, 6) graphic on the panel. The red LED is
no longer illuminated, signaling that the pendant can
operate that function
2 4 6
7 8 1 9 10 3 11 12 5
Pendant Lockout Operation
1 - Push button to lockout Head
2 - Push button to unlock Head
3 - Push button to lockout Knee
4 - Push button to unlock Knee
5 - Push button to lockout Hi/Lo
6 - Push button to unlock Hi/Lo
Bed Operation
7 - Push button to raise Head
8 - Push button to lower Head
9 - Push button to raise Knee
10 - Push button to lower Knee
11 - Push button to raise Bed
12 - Push button to lower Bed
Figure 11
Leveling the Bed
The Joerns Easy Care 2004 bed was designed
under the assumption that the bed would be
raised to its highest position or lowered to its
lowest position at least once per day. If the bed
begins to show a variation in height from head
end to foot end, raise the bed completely to the
top, or lower to its lowest position.

8
Maintenance
of Your Joerns Bed
Maintenance/Inspection Information: Visually inspect the bed and accessories for broken welds or cracks,
and check for loose hardware on a monthly basis. If any broken welds or cracks are found, remove the bed
from service immediately and replace the affected part(s). Contact Sunrise Medical Technical Service for
assistance, if necessary. Any loose hardware should be tightened.
Servicing
of Your Joerns Bed
WARNING: POSSIBLE SHOCK HAZARD. Unplug power cord from wall outlet before
performing any maintenance or service to the power box.
Motor and Control Box Information
Cord and Socket Identification (fig. 12)
1. Emergency Battery Pack
2. Pendant
3. High/Low Motor (located at foot end)
4. Head Motor
5. Knee Motor
6. High/Low Motor (located at head end)
7. AC Power In
Motor and Control Box Troubleshooting
Any loss of electrical function should be investigated with the following steps:
1. Make sure that all cords are plugged in including pendant, staff control cords and AC Power.
2. Switch the pendant with a new one or from a bed that is functioning normally.
3. If these steps fail to resolve the problem, call the technical support hotline at the number shown on the
back cover of this manual.
To Remove Control Box
Recommended Tools: #20 Torx driver, masking tape, pen
1. Label motor plugs so they can be easily reinstalled later.
2. Unplug all motor cords and the pendant/staff control plug.
3. Remove the screw as shown. Use a #20 Torx driver. (fig. 14)
4. Slide the power box off the motor assembly.
5. To replace, reverse these instructions.
1 2 3 4 5 6
7
Fig. 12
Fig. 13
**NOTE: The motors and control box contain no serviceable parts,
except for two replaceable fuses located under the cap on the bottom
of the control box. If the bed malfunctions, unplug the bed, remove the
cap and replace the fuse(s) (figure 13) before calling a Sunrise Medical
Product Service Representative.
Remove
Screw Slide
Fig. 14

9
To Remove Motor
Recommended Tools: Screwdriver, hammer, masking
tape, zip ties
NOTE: Both high/low motors must be replaced at
the same time because they are a matched pair. If
not replaced together, reduced bed performance
may result.
1. Identify motor to be replaced.
2. Tip bed on its side (to replace high/low motors).
3. Cut zip-ties that hold the motor cords to the
frame. Tape the remaining cords in their
previous position. It is very important to keep
the motor cords routed around the frame in
the factory-installed position. Damage to the
cords or electric shock may result if this step is
not followed.
4. Unplug motor cord.
5. The motor is held in place by two pins. Remove
the lock ring on each pin with a screwdriver.
6. Slide pins out of holes. If necessary, use the
hammer to tap out the pins.
7. Motors may now be replaced.
8. To reassemble bed, reverse the previous steps,
making note of the following two important
items:
· Assemble pin and lock rings as originally
installed.
· Zip-ties should be replaced with the cords in
their original position and routing to the
control box.
To Remove AC Power Cord
Recommended Tools: Small screwdriver, masking tape,
zip ties
1. Raise the bed so that there is ample clearance
between the floor and the sleep surface of the
bed to allow access to the control box.
2. Unplug power cord from wall.
3. Cut zip-ties that hold the AC power cord to
the frame. Tape the remaining cords in their
previous position. It is very important to keep
the motor cords routed along the frame in the
factory-installed position. Damage to the cords
or electric shock may result if this step is not
followed.
WARNING: POSSIBLE SHOCK
HAZARD. Injury may result from
improper routing of the power cord.
Always follow the proper factory-installed
routing configuration. Be sure to check the
condition of the power cord on a regular
basis. Do not use frayed or damaged
power cords.
4. Using a small screwdriver, alternately depress
the small red latch tabs above and below the
AC inlet receptacle on the control box. At the
same time, pull gently outward on the AC
power cord where it connects to the control
box until the plug comes out.
5. Plug replacement cord into control box until it
latches.
6. Re-route AC power cord along frame in the
same position as the original. Zip-ties should be
replaced along with the cords in their original
position and routing to the control box.
Damage to the cords or electric shock may
result if this step is not followed.
Accessories
for Your Joerns Bed
All Accessories
WARNING: POSSIBLE INJURY OR
DEATH. Injury or death may result from
improper use of bed accessories (assist devices,
trapeze devices, etc.) Consult the accessory
manufacturer for compatibility, proper installation
and use instructions.
Mattress Side Stop
WARNING: POSSIBLE INJURY. Sitting on or
sliding over the mattress side stop can cause
injury to the skin when used with a mattress that
compresses to less than 2.0 inches under load.
WARNING: POSSIBLE INJURY. Make sure
that the mattress fills the entire width between
the side stops. Failure to do so could result in
injury.
Push Bar
WARNING: POSSIBLE INJURY. The push
bar must be used according to installation and
user instructions. Improper use could cause it to
disconnect, resulting in a fall or loss of control of
the bed.
Sunrise Medical offers a number of accessories for the
Easy Care 2004 bed, including:
• Mattress Side Stop • Trapeze Adapter
• Push Bar • Battery Back-up
• 4-inch extension
Important Warnings

10
4-inch Extension
WARNING: POSSIBLE INJURY OR
DEATH. Use a mattress long enough so that
the gap between the mattress and the head/foot
board is small enough to prevent a resident from
getting his or her head or neck caught in these
locations. Failure to do so could result in injury
or death.
Trapeze Adapter
WARNING: POSSIBLE INJURY OR
DEATH. Improper installation of the trapeze
adapter could alter the position of or dislodge
the headboard, increasing the risk of injury or
suffocation.
WARNING: POSSIBLE INJURY OR
DEATH. Follow the manufacturer’s directions
when installing a trapeze bar. Improper
installation of a trapeze bar on the trapeze
adapter could cause the trapeze bar to
disconnect or otherwise fail, resulting in injury or
death.
WARNING: POSSIBLE INJURY OR
DEATH. Make sure there is a minimum of 1
inch clearance between the bottom of the
trapeze bar and the floor when the bed is in its
lowest position. Failure to do so could damage
the floor and/or cause the bed to become
unstable, resulting in injury or death.
Mattress Side Stop
1. The mattress side stop is
designed to help keep
the mattress from sliding
laterally on the mattress
deck. This option can be
installed in combination
with the assist devices.
Please read the
important warnings
related to this option
and follow all of the instructions below prior to
use.
2. Install the mattress side stop according to the
supplied instructions (contact Sunrise Medical to
acquire instructions if necessary).
3. Replace the mattress and check that the mattress
fills the width between stops. Also, check that the
mattress will not compress to less than 2.0" in
height under the user’s load, especially when sitting
on or sliding over the stop.
Push Bar
1. The push bar is designed
to make it easier to move
the B675 beds. Remember
that the B675 bed is not
designed to be used as a
resident transport device.
Please read the important
warnings related to this
option and follow all of
the instructions below
prior to use.
2. Install the push bar
according to the supplied instructions (contact
Sunrise Medical to acquire instructions if
necessary).
3. When using the push bar to move beds, take care
to push down and forward on the push bar handle.
Pushing up or attempting to use the push bar to
lift the bed to overcome thresholds may cause it
to disconnect from the bed, resulting in a loss of
control of the bed.
4. Extra care should be taken when moving the bed
on any slope. Moving the bed on a slope requires
two people, one at each end of the bed. Never
use the push bar to move a bed on a slope that
exceeds the ANSI and/or ADA requirements for
accessibility.
4-Inch Extension
1. The 4-inch extension is
designed to extend the bed
deck approximately four
inches. This allows the use of
an 84" mattress on an 80"
deck or an 80" mattress on a
76" deck. Please read the
important warnings related to
this option and follow all of
the instructions below prior
to use.
2. Install the 4" extension according to the supplied
instructions (contact Sunrise Medical to acquire
instructions if necessary).
3. Check to make sure that the increase in overall
length does not produce a hazard to safety or
accessibility in the room.
4. Place the new mattress against the mattress stop
and check that the mattress covers the entire
length of the deck.