Symbol iPOS 3100 Installation and operation manual

iPOS 3100
Product Reference Guide

iPOS 3100
Product Reference Guide
72-61359-01
Revision A
August 2003

ii
©2003 by Symbol Technologies, Inc. All rights reserved.
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mechanical means, without permission in writing from Symbol. This includes electronic or
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systems. The material in this manual is subject to change without notice.
The software is provided strictly on an “as is” basis. All software, including firmware,
furnished to the user is on a licensed basis. Symbol grants to the user a non-transferable
and non-exclusive license to use each software or firmware program delivered hereunder
(licensed program). Except as noted below, such license may not be assigned,
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copyright law. The user shall not modify, merge, or incorporate any form or portion of a
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program, or use a licensed program in a network without written permission from Symbol.
The user agrees to maintain Symbol’s copyright notice on the licensed programs delivered
hereunder, and to include the same on any authorized copies it makes, in whole or in part.
The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.
Symbol reserves the right to make changes to any software or product to improve reliability,
function, or design.
Symbol does not assume any product liability arising out of, or in connection with, the
application or use of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any
Symbol Technologies, Inc., intellectual property rights. An implied license only exists for
equipment, circuits, and subsystems contained in Symbol products.
Symbol, Spectrum One, and Spectrum24 are registered trademarks of Symbol
Technologies, Inc. Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300
http://www.symbol.com

iii
Contents
About This Guide
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Notational Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Symbol Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Chapter 1. Getting Started
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Parts of the iPOS 3100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Installing the iPOS 3100 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Connecting the iPOS 3100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Installing the Screen Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Replacing the Screen Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Mounting the iPOS 3100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Cleaning the iPOS 3100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Chapter 2. Configuring the iPOS 3100
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
iPOS 3100 Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
iPOS 3100 Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Chapter 3. iPOS 3100 Software Suite
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
posBuilder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

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iPOS 3100 Product Reference Guide
Appendix A. Technical Specifications
Index

v
About This Guide
Introduction
The iPOS 3100 Product Reference Guide provides instructions for setting up and
configuring the iPOS 3100 Transaction System.
Chapter Descriptions
•Chapter 1, Getting Started, lists the parts of the terminal and describes how to
connect the terminal.
•Chapter 2, Configuring the iPOS 3100, describes how to customize terminal setup
and test terminal functions.
•Chapter 3, iPOS 3100 Software Suite, provides information on the iPOS 3100
Software Suite which allows developers to integrate the iPOS 3100 into store
payment systems.
•Appendix A, Technical Specifications, provides specification information for the
terminal.

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iPOS 3100 Product Reference Guide
Notational Conventions
The following conventions are used in this document:
•Italics are used to highlight specific items in the general text, and to identify
chapters and sections in this and related documents. It also identifies names of
screens, menus, menu items, and fields within screens.
•Courier text identifies buttons to be tapped or clicked on screens.
• Bullets (•) indicate:
• action items
• lists of alternatives
• lists of required steps that are not necessarily sequential
• Sequential lists (e.g., those that describe step-by-step procedures) appear as
numbered lists.
Service Information
If you have a problem with your equipment, contact the Symbol Support Center. If your
problem cannot be resolved over the phone, you may need to return your equipment for
servicing. If that is necessary, you will be given special directions.
Note: Symbol Technologies is not responsible for any damages incurred
during shipment if the approved shipping container is not used.
Shipping the units improperly can possibly void the warranty.
Symbol Support Center
For service information, warranty information or technical assistance contact or call the
Symbol Support Center in:
United States
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300
1-800-653-5350
Canada
Symbol Technologies Canada, Inc.
2540 Matheson Boulevard East
Mississauga, Ontario, Canada L4W 4Z2
905-629-7226

vii
About This Guide
United Kingdom
Symbol Technologies
Symbol Place
Winnersh Triangle, Berkshire RG41 5TP
United Kingdom
0800 328 2424 (Inside UK)
[phone] (Outside UK)
Asia/Pacific
Symbol Technologies Asia, Inc (Singapore
Branch)
230 Victoria Street #05-07/09
Bugis Junction Office Tower
Singapore 188024
Tel : [phone]
Fax : [phone]
Australia
Symbol Technologies Pty. Ltd.
432 St. Kilda Road
Melbourne, Victoria 3004
1-800-672-906 (Inside Australia)
[phone] (Outside Australia)
Austria/Österreich
Symbol Technologies Austria GmbH
Prinz-Eugen Strasse 70 / 2.Haus
1040 Vienna, Austria
01-5055794-0 (Inside Austria)
[phone] (Outside Austria)
Denmark/Danmark
Symbol Technologies AS
Dr. Neergaardsvej 3
2970 Hørsholm
7020-1718 (Inside Denmark)
[phone] (Outside Denmark)
Europe/Mid-East Distributor Operations
Contact your local distributor or call
[phone]
Finland/Suomi
Oy Symbol Technologies
Kaupintie 8 A 6
FIN-00440 Helsinki, Finland
9 5407 580 (Inside Finland)
[phone] (Outside Finland)
France
Symbol Technologies France
Centre d'Affaire d'Antony
3 Rue de la Renaissance
92184 Antony Cedex, France
01-40-96-52-21 (Inside France)
[phone] (Outside France)

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iPOS 3100 Product Reference Guide
Germany/Deutchland
Symbol Technologies GmbH
Waldstrasse 66
D-63128 Dietzenbach, Germany
6074-49020 (Inside Germany)
[phone] (Outside Germany)
Italy/Italia
Symbol Technologies Italia S.R.L.
Via Cristoforo Columbo, 49
20090 Trezzano S/N Navigilo
Milano, Italy
2-484441 (Inside Italy)
[phone] (Outside Italy)
Latin America Sales Support
2730 University Dr.
Coral Springs, FL 33065 USA
1-800-347-0178 (Inside United States)
[phone] (Outside United States)
954-340-9454 (Fax)
Mexico/México
Symbol Technologies Mexico Ltd.
Torre Picasso
Boulevard Manuel Avila Camacho No 88
Lomas de Chapultepec CP 11000
Mexico City, DF, Mexico
5-520-1835 (Inside Mexico)
[phone] (Outside Mexico)
Netherlands/Nederland
Symbol Technologies
Kerkplein 2, 7051 CX
Postbus 24 7050 AA
Varsseveld, Netherlands
315-271700 (Inside Netherlands)
[phone] (Outside Netherlands)
Norway/Norge
Symbol’s registered and mailing address:
Symbol Technologies Norway
Hoybratenveien 35 C
N-1055 OSLO, Norway
Symbol’s repair depot and shipping address:
Symbol Technologies Norway
Enebakkveien 123
N-0680 OSLO, Norway
[phone]
South Africa
Symbol Technologies Africa Inc.
Block B2
Rutherford Estate
1 Scott Street
Waverly 2090 Johannesburg
Republic of South Africa
11-809 5311 (Inside South Africa)
[phone] (Outside South Africa)
Spain/España
Symbol Technologies S.L.
C/ Peonias, 2
Edificio Piovera Azul
28042 Madrid, Spain
91 324 40 00 (Inside Spain)
[phone] (Outside Spain)

ix
About This Guide
If you purchased your Symbol product from a Symbol Business Partner, contact that
Business Partner for service.
For the latest version of this guide go to:http://www.symbol.com/manuals.
Sweden/Sverige
“Letter” address:
Symbol Technologies AB
Box 1354
S-171 26 SOLNA
Sweden
Visit/shipping address:
Symbol Technologies AB
Solna Strandväg 78
S-171 54 SOLNA
Sweden
Switchboard: 08 445 29 00 (domestic)
Call Center: [phone] (international)
Support E-Mail:
[email protected]

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iPOS 3100 Product Reference Guide

1-1
Chapter 1
Getting Started
Introduction
The iPOS 3100 is an electronic payment terminal offering powerful point-of-sale capabilities
allowing for streamlined transactions and back-office operations, reduced costs, and
enhanced customer service. The iPOS 3100 features:
• Large monochrome 1/4 VGA screen supporting line item display, advertisements,
logos, or other types of promotional message presentation.
• Pressure sensitive touchpad with protective screen guard
• Electronic signature capture and virtual PIN pad
• 3-Track Magnetic Stripe Reader (MSR) for credit and debit card reading
• 512KB RAM and 512KB Flash memory
• RS-232 and RS-485 (IBM Tailgate) connectivity
• Advanced signature compression capability
• Support for peripherals such as Smart Card modules, check readers, printers, and
scanners
• iPOS 3100 Software Suite for Windows and IBM-based host environments. Based
on OPOS or JPOS industry standards, the Software Suite allows developers to use
C/C++ or VB to integrate the iPOS 3100 into the store payment system.

1-2
iPOS 3100 Product Reference Guide
Parts of the iPOS 3100
Figure 1-1. Parts of the iPOS 3100
Touchpad
Stylus Magnetic
Stripe Reader
15-Pin RS-232/
RS-485 Port

1-3
Getting Started
Installing the iPOS 3100 System
System Requirements
The following items are needed to install the iPOS 3100 system:
• PC or host device running DOS, Microsoft®Windows®98/2000 or NT 3.51 or
higher
• Serial port for DOS or Windows platform, or RS-485 for IBM host
For RS-232 configuration:
• AC power adapter cable
• RS-232 cable (HDB15-DB9), 12, 20, or 30 feet
• RS-232 passthrough Y cable (HDB15-Dual DB9), 12 feet
For RS-485 configuration:
• RS-485 shielded data link cable (HDB15-SDL), 12 or 20 feet
Connecting the iPOS 3100
The iPOS 3100 autoconfigures to the host using the correct protocol when the appropriate
cable is connected.
The passthrough configuration allows a secondary or auxiliary RS-232 peripheral to
connect to the host through the iPOS 3100.
RS-232 Installation
To install the iPOS 3100 in an RS-232 configuration:
1. Shut off power on the POS host device.
2. Plug the serial cable’s 15-pin connector (HDB15) into the serial port on the back of
the iPOS 3100.
3. Plug the serial cable’s 9-pin connector (DB9) into a serial port (typically COM1) on
the POS host device.
4. If setting up an RS-232 passthrough configuration, plug the second 9-pin connector
(Aux DB9) into the peripheral device.
5. Insert the male connector on the AC power adapter cable into the port on the back
of the serial cable’s 9-pin connector (DB9) that is connected to the host.
6. Connect the end of the AC adapter to a standard 120V, 60 Hz AC power outlet.

1-4
iPOS 3100 Product Reference Guide
7. Power on the POS host device. The iPOS 3100 autoconfigures to RS-232.
Figure 1-2. RS-232 Configurations
iPOS 3100
AC Power Adapter
Male Connector
HDB15
Connector
DB9
Connector
Host Device
RS-232 Configuration
RS-232 Passthrough Configuration
iPOS 3100
AC Power Adapter
Male Connector
HDB15 Connector
Host Device
DB9 Connectors

1-5
Getting Started
RS-485 Installation
To install the iPOS 3100 in an RS-485 configuration:
1. Shut off power on the POS host device.
2. Plug the serial cable’s 15-pin connector (HDB15) into the serial port on the back of
the iPOS 3100.
3. Plug the SDL connector into the port on the POS host device.
Figure 1-3. RS-485 Configuration
iPOS 3100
SDL Connector
HDB15 Connector
Host Device

1-6
iPOS 3100 Product Reference Guide
Installing the Screen Guard
The screen guard protects the iPOS 3100's screen from typical wear such as scratches and
spills. Replace the screen guard when excessive scratches are visible or if a liquid is spilled
on the screen. This maintenance extends the operation of the iPOS 3100.
To install the screen guard onto the iPOS 3100:
1. Disconnect power from the iPOS 3100.
2. Clean the surface of the terminal and touchscreen using a cloth dampened with
non-abrasive glass cleaner. Do not spray liquid directly onto the terminal. Wait
until the terminal and glass are completely dry.
3. On the back of the screen guard, remove the paper adhesive guard.
Figure 1-4. Removing Adhesive from Screen Guard
4. Place the adhesive side down onto the graphical screen overlay, carefully aligning
the edges. Apply gentle pressure to the screen guard to ensure proper adhesion.
The screen guard can be removed and repositioned in case of misalignment.

1-7
Getting Started
Figure 1-5. Placing Screen Guard on Terminal
Replacing the Screen Guard
To replace the screen guard, carefully remove the worn guard from the terminal by peeling
from the upper-left corner of the guard. Do not remove the graphical screen overlay
underneath the guard.
Figure 1-6. Removing Screen Guard
Follow the procedure in Installing the Screen Guard to install the new screen guard.

1-8
iPOS 3100 Product Reference Guide
Mounting the iPOS 3100
The iPOS 3100 can be mounted on a counter or tabletop using the following items:
• mounting plate
• 3 bolts or posts
•3nuts
• 3 washers.
To secure the iPOS 3100 to a tabletop:
1. Attach the mounting plate to the table surface using the 3 bolts, nuts, and washers.
Leave approximately ¼ to ½ inch between the washer and the bolt head.
2. Position the holes on the bottom of the iPOS 3100 over the bolt heads and slide to
secure.
Figure 1-7. Mounting the iPOS 3100
Cleaning the iPOS 3100
To clean the terminal, use a soft cotton cloth lightly dampened with isopropyl alcohol to
remove ink, fingerprint smudges, or dirt.