Tait TM9400 User manual

TM9400
P25 Mobile Radios
User’s Guide
MMB-00003-08· Issue 7 · May 2021

Contents 3
Contents
For your safety........................................................ 9
Menu maps............................................................ 18
1 About this guide .................................................. 20
Safety warnings used in this guide ................................. 20
Related documentation................................................... 21
2 Getting started ..................................................... 22
About P25 digital radios.................................................. 23
Lack of static noise..................................................... 23
Coverage.................................................................... 23
P25 phase 2 operation ............................................... 23
About the radio controls.................................................. 24
About the keypad microphone.................................... 25
About the hand-held control head .............................. 26
Understanding the radio display ..................................... 27
Radio display icons .................................................... 27
Understanding the radio indicators................................. 28
Status indicators......................................................... 28
Audible tones.............................................................. 29
Voice annunciation ..................................................... 30
Using function keys to access frequently used features. 31
Viewing the function key settings ............................... 31
Navigating the radio’s menus ......................................... 32
Using the Main menu ................................................. 32
Accessing frequently used menus.............................. 33
3 Basic operation .................................................... 35
Turning the radio on and off ........................................... 36
Security lock on power-up feature.............................. 36
Adjusting the speaker volume ........................................ 37
Activating the external speaker ...................................... 37
Locking and unlocking the keypad ................................. 38
Selecting a zone ............................................................. 39
Selecting a channel ........................................................ 39
Limiting call time ............................................................. 40
Checking recent calls ..................................................... 41
Setting and viewing the radio’s time and date................ 42
Updating the radio over the air ....................................... 42
4 Operating in conventional mode ........................ 43
Making a call................................................................... 44
Making an individual call................................................. 44

4 Contents
Understanding talkgroups .............................................. 45
Making a local call .......................................................... 47
Connecting to a telephone network................................ 48
Making an emergency call.............................................. 50
Sending a status message............................................. 50
Receiving calls ............................................................... 51
Identifying the talking party or caller........................... 51
Receiving a two-tone call ........................................... 52
Communicating directly with other radios....................... 53
Checking that the channel is clear ................................. 54
Turning monitor on and off ......................................... 54
Using the radio in different repeater areas ..................... 55
Selecting a voting group............................................. 55
Suspending a channel from a voting group................ 56
Hearing faint and noisy signals ...................................... 57
Turning squelch override on and off........................... 57
5 Operating in P25 trunking mode .........................58
About P25 trunking......................................................... 59
Checking that the system is available ............................ 59
Making a talkgroup call................................................... 61
Receiving a talkgroup call .............................................. 63
Making an individual call ................................................ 63
Receiving an individual call ............................................ 64
Emergency calls ............................................................. 64
Making a phone call ....................................................... 65
Unconnected calls .......................................................... 66
Failsoft mode operation.................................................. 67
Radio-based failsoft ................................................... 67
Infrastructure failsoft................................................... 67
Dynamic regrouping ....................................................... 68
6 Scanning ...............................................................69
About scanning............................................................... 70
Activating standard scanning ......................................... 71
Activating background scanning..................................... 72
Changing the background scan group assigned
to the function key ...................................................... 72
Activating in-zone scanning............................................ 73
Activating talkgroup scanning......................................... 74
Making a call while scanning.......................................... 75
Suspending a channel from a scan group...................... 75
Editing a scan group....................................................... 76
Selecting a group to edit ............................................ 76
Viewing group membership........................................ 78
Adding a channel to a group ...................................... 78

Contents 5
Deleting a channel from a group ................................ 79
Changing a group’s transmit channel......................... 80
Changing a group’s first or second priority channel ... 80
7 P25 services ......................................................... 81
Messages ....................................................................... 82
Sending a message.................................................... 82
Status update ................................................................. 84
Status request ................................................................ 85
Call alert ......................................................................... 86
Radio check.................................................................... 87
Radio unit monitor .......................................................... 88
Radio inhibit and uninhibit .............................................. 89
8 Location services ................................................ 91
About location information .............................................. 92
About location statuses .................................................. 92
Viewing location information........................................... 93
Sending location information .......................................... 94
Receiving and logging location information .................... 96
Accessing logged location information ........................... 97
9 Emergency operation .......................................... 99
About emergency calls ................................................. 100
Making a priority call..................................................... 101
Standard emergency mode .......................................... 102
Stealth and non-stealth emergency modes.............. 102
What happens during an emergency call? ............... 103
Activating emergency mode ..................................... 104
About manual emergency operation............................. 105
Making a manual emergency call ............................. 105
Receiving a manual emergency call......................... 106
Canceling a manual emergency call......................... 106
Accessing emergency location information .................. 108
Using the Location menu.......................................... 108
Using the Last stored menu ..................................... 109
Loneworker monitoring ................................................. 109
Activating loneworker monitoring.............................. 110
Responding to a loneworker alarm........................... 110
10 Encryption .......................................................... 111
About encryption........................................................... 112
About the proper key detect feature ......................... 112
Encrypting calls ............................................................ 112
Making an encrypted call.............................................. 113
Receiving an encrypted call.......................................... 113

6 Contents
Changing the radio’s encryption key ............................ 114
Changing the transmit encryption key...................... 114
Changing the transmit encryption key back to
the default setting..................................................... 115
Changing the encryption keyset............................... 115
Removing encryption keys from the radio .................... 116
Deleting an encryption key....................................... 116
Deleting all encryption keys ..................................... 116
Updating encryption keys over-the-air.......................... 117
11 Customizing radio settings ...............................118
Reducing power consumption ...................................... 119
Turning low power transmit on or off........................ 119
Changing the volume of all audible indicators.............. 120
Changing the volume of keypress tones ...................... 120
Changing to quiet operation ......................................... 121
Changing to silent operation......................................... 121
Changing the external alert option ............................... 122
Turning on backlighting ................................................ 122
Turning backlighting on momentarily ....................... 123
Adjusting the backlighting level ................................ 123
Adjusting the display contrast....................................... 124
12 Troubleshooting .................................................125
When the radio won’t turn on ....................................... 126
Identifying the radio’s audible tones ............................. 126
Viewing radio information ............................................. 126
Changing the radio ID .................................................. 127
Running diagnostics tests ............................................ 127
Removing the microphone ........................................... 129
General care................................................................. 130
13 Glossary ..............................................................131
Simplified Declaration of Conformity ................136
Tait Software Licence Agreement......................137

7
Copyright and trademarks
All information contained in this document is the property of
Tait International Limited. All rights reserved. This document
may not, in whole or in part, be copied, photocopied,
reproduced, translated, stored, or reduced to any electronic
medium or machine-readable form, without prior written
permission from Tait International Limited.
The word TAIT and the TAIT logo are trademarks of Tait
International Limited.
All trade names referenced are the service mark, trademark
or registered trademark of the respective manufacturers.
Disclaimer
There are no warranties extended or granted by this
document. Tait International Limited accepts no responsibility
for damage arising from use of the information contained in
the document or of the equipment and software it describes.
It is the responsibility of the user to ensure that use of such
information, equipment and software complies with the laws,
rules and regulations of the applicable jurisdictions.
Enquiries and comments
If you have any enquiries regarding this document, or any
comments, suggestions and notifications of errors, please
contact your regional Tait office.
Updates of manual and equipment
In the interests of improving the performance, reliability or
servicing of the equipment, Tait International Limited
reserves the right to update the equipment or this document
or both without prior notice.
Intellectual property rights
This product may also be made under license under one or
more of the following patents:
- US7203207, AU2004246135, CA2527142, GB2418107,
HK1082608, MY134526, US8306071
- US7339917, AU2004246136, CA2526926, GB2418812,
MY134217
- US7499441, AU2005262626, CA2570441, GB2430333,
JP4690397, NZ551231, KR100869043, RU2351080,
BRP10512052, MXPA06015241
- US 7200129, AU2005226531, CA2558551, CN1930809,
GB2429378, JP4351720, BRP10508671, NZ549124,

8
KR848483, RU2321952
Environmental responsibilities
Tait International Limited is an environmentally responsible
company which supports waste minimization, material
recovery and restrictions in the use of hazardous materials.
The European Union’s Waste Electrical and Electronic
Equipment (WEEE) Directive requires that this product be
disposed of separately from the general waste stream when
its service life is over. For more information about how to
dispose of your unwanted Tait product, visit the Tait WEEE
website at www.taitradio.com/weee. Please be
environmentally responsible and dispose through the original
supplier, or contact Tait International Limited.
Tait International Limited also complies with the Restriction of
the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment (RoHS) Directive in the European
Union.
In China, we comply with the Measures for Administration of
the Pollution Control of Electronic Information Products. We
will comply with environmental requirements in other markets
as they are introduced.

For your safety 9
For your safety
Before using your radio, please read the following
important safety and compliance information.
Radio frequency exposure information
For your own safety and to ensure you comply with the
radio frequency (RF) exposure guidelines of the
United States Federal Communication Commission’s
(FCC), Industry Canada, and those from other
administrations, please read the following information
before using this radio
.
Using this radio
You should use this radio only for work-related purposes
(it is not authorized for any other use) and if you are fully
aware of, and can exercise control over, your exposure to
RF energy. To prevent exceeding FCC RF exposure
limits, you must control the amount and duration of RF
that you and other people are exposed to.
It is also important that you:
■ Do not remove the RF Exposure label from the radio.
■ Ensure this RF exposure information accompanies
the radio when it is transferred to other users.
■ Do not use the radio if you do not adhere to the guide-
lines on controlling your exposure to RF.
Controlling your exposure to RF energy
Warning RF exposure hazard!
To comply with FCC and Industry Canada RF
exposure limits, mount the antenna at a location such
that no person or persons can come closer than 35
inches (0.9m) to the antenna:
For radios with a transmit power >25W:
VHF radios must be installed using an antenna
mounted centrally on the vehicle roof, with a gain of
2.15dBi or 5.15dBi.
UHF and 800MHz radios must be installed using an

10 For your safety
antenna mounted either centrally on the vehicle roof
with a gain of 2.15dBi or 5.65dBi, or centrally
mounted on the trunk with a gain of 5.65dBi.
900MHz radios must be installed using an antenna
mounted either centrally on the vehicle roof or
centrally mounted on the trunk with a gain of 2.15dBi
or 8dBi.
For radios with a transmit power of 25W:
The radio must be installed using an externally
mounted antenna with a gain of either 2.15dBi or
5.15dBi.
This radio emits radio frequency (RF) energy or radio
waves primarily when calls are made. RF is a form of
electromagnetic energy (as is sunlight), and there are
recommended levels of maximum RF exposure.
To control your exposure to RF and comply with the
maximum exposure limits for occupational/controlled
environments, follow these guidelines:
■ Do not talk (transmit) on the radio more than the rated
transmit duty cycle. This is important because the
radio radiates more energy when it is transmitting
than when it is receiving.
■ While you are transmitting (talking or sending data) on
the radio, you must ensure that there is always a dis-
tance of 35 inches (0.9m) between people and the
antenna. This is the minimum safe distance.
■ Use the radio only with Tait-approved antennas and
attachments, and make only authorized modifications
to the antenna otherwise you could damage the radio
and violate FCC regulations.
For more information on what RF energy is and how to
control your exposure to it, visit the FCC website at
www.fcc.gov/oet/rfsafety/rf-faqs.html .

For your safety 11
Health Canada warning statement
The installer of this radio equipment must ensure that the
antenna is located or pointed such that it does not emit an
RF field in excess of Health Canada limits for the general
population; consult Safety Code 6, obtainable from the
Health Canada’s website
http://www.hc-sc.gc.ca .
Compliance with RF energy exposure standards
This two-way radio complies with these RF energy
exposure standards and guidelines:
■ United States Federal Communications Commission,
Code of Federal Regulations; 47 CFR §§ 1.1307,
1.1310, and 2.1091.
■ American National Standards Institute (ANSI) / Insti-
tute of Electrical and Electronic Engineers
(IEEE) C95.1-1992.
■ Institute of Electrical and Electronic Engineers (IEEE)
C95.1-1999 Edition.
■ European Directive 2004/40/EC on minimum health
and safety requirements regarding the exposure of
workers to the risks arising from physical agents
(electromagnetic fields).
This radio complies with the IEEE and ICNIRP exposure
limits for occupational/controlled RF exposure
environments at operating duty factors of up to 50% talk
to 50% listen.
Conformité aux normes d’exposition à l’énergie
RF
Cette radio émetteur-récepteur se conforme aux normes
et aux règlements d’exposition à l’énergie RF :
■ La Commission fédérale de la communication des
Etats-Unis, Code de règlements fédéraux (CFR) Titre
47 Sections 1.1307, 1.1310 et 2.1091 (radios mobi-
les) ou 2.1093 (radios portatives).
■ American National Standards Institute (ANSI) / Insti-
tute of Electrical and Electronic Engineers (IEEE)
C95. 1-1992.

12 For your safety
■ Institute of Electrical and Electronic Engineers (IEEE)
C95.1-1999 Edition.
■ La directive européenne 2004/40/EC concernant les
prescriptions minimales de sécurité et de santé relati-
ves à l'exposition des travailleurs aux risques dus aux
agents physiques (champs électromagnétiques).
Cette radio se conforme aux limites d’exposition de l’IEEE
(FCC) et ICNIRP pour les environnements d’exposition
au rayonnement RF professionnel et contrôlé aux cycles
de marche de 50% en mode transmission et 50% en
mode réception.
Radio frequency emissions limits in
the USA
Part 15 of the FCC Rules imposes RF emission limits on
receivers. This radio complies with Part 15 of the FCC
Rules. Operation is subject to the condition that this
device does not cause harmful interference.
Radio frequency emissions limits in
Canada
This device complies with Industry Canada licence
exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause
interference, and (2) this device must accept any
interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie
Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions
suivantes : (1) l'appareil ne doit pas produire de
brouillage, et (2) l'utilisateur de l'appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.

For your safety 13
USA public safety bands
(764 –776MHz and 794–806MHz)
The Code of Federal Regulations (CFR) Title 47
Subpart R deals with the use of frequencies in the 764 to
776MHz and 794 to 806MHz bands.
Low-power channels
This radio complies with §90.531 (b) (3) and
§90.531 (b) (4) of 47 CFR. These sections state that only
low-power transmission is permitted on the
following channels:
■ Regional Planning channels, as defined in
§90.531 (b) (3).
■ Itinerant channels, as defined in §90.531 (b) (4).
Use of encryption
This radio complies with §90.553 (a) of 47 CFR. This
states that:
■ Encryption is not permitted on the nationwide Interop-
erability calling channels. These channels are defined
in §90.531 (b) (1) (ii).
■ Radios using encryption must have a readily accessi-
ble switch or control to allow the radio user to
disable encryption.
EMC regulatory compliance in
Australia
This product meets all ACMA regulatory requirements for
electromagnetic compatibility (EMC). For more
information about EMC compliance, visit the ACMA
website at
www.acma.gov.au .

14 For your safety
Frequency band reserved for
distress beacons
Frequency band 406 to 406.1 MHz is reserved for use by
distress beacons. Transmissions should not be made
within this frequency band.
Health, safety and electromagnetic
compatibility in Europe
In the European Community, radio and
telecommunications equipment is regulated by Directive
2014/53/EU. The requirements of this directive include
protection of health and safety of users, as well as
electromagnetic compatibility.
Intended purpose of product
This product is an FM radio transceiver. It is intended for
radiocommunication in the Private Mobile Radio (PMR) or
Public Access Mobile Radio (PAMR) services, to be used
in all member states of the European Union (EU) and
states within the European Economic Area (EEA).
Restrictions
This product can be programmed to transmit on
frequencies that are not harmonized throughout the EU/
EEA, and will require a licence to operate in each member
state.
This product can be programmed for frequencies or
emissions that may make its use illegal. Where
applicable, a license must be obtained before this product
is used. All license requirements must be observed.
Limitations may apply to transmitter power, operating
frequency, channel spacing, and emission.
Declaration of conformity
Brief Declarations of Conformity appear on page 136 of
this booklet. To download the formal declaration of
conformity, go to
www.taitradio.com/eudoc .

For your safety 15
Interference with electronic devices
Warning Some electronic devices may be prone to
malfunction due to the lack of protection from RF energy
that is present when your radio is transmitting.
Examples of electronic devices that may be affected by
RF energy are:
■ aircraft electronic systems
■ vehicular electronic systems such as fuel injection,
anti-skid brakes, and cruise control
■ medical devices such as pacemakers and hearing
aids
■ medical equipment in hospitals or health care facili-
ties.
Switch off the radio before boarding an aircraft. Using your
radio while in the air is not permitted.
Consult the manufacturer (or its representative) of any
such electronic devices to determine whether electronic
circuits in those devices will perform normally when the
radio is transmitting.
Warning If you have a pacemaker, immediately turn off
the radio if you suspect it is interfering with the pacemaker.
If there is interference between your hearing aid and the
radio, please discuss an alternative solution with the
hearing aid manufacturer.
Potentially explosive atmospheres and
blasting areas
Warning Unless the radio is specifically certified for use
in a potentially explosive atmosphere, turn off the radio
before entering such an atmosphere. An explosion could
cause serious injury or death. Examples of potentially
explosive atmospheres include filling stations, and any
environment where there are flammable liquids, gases, or
dusts.
Warning Turn off the radio before approaching blasting
caps, a blasting area, or any area where you are

16 For your safety
instructed to turn off a two-way radio. Obey all signs and
instructions. Interference with blasting operations could
cause serious injury or death.
Radio installation and operation in
vehicles
Warning Keep the radio away from airbags and airbag
deployment areas. Do not install, charge, or place a radio
near such areas. An activated airbag can propel a
portable radio with sufficient force to cause serious injury
to vehicle occupants. An airbag may not perform to
specification if obstructed by a radio.
Warning To avoid damage to existing wiring, airbags,
fuel tanks, fuel and brake lines, or battery cables, refer to
the installation guide for the radio, and to the vehicle
manufacturer’s manual, before installing electronic
equipment in the vehicle.
Using a handheld microphone or a radio while driving a
vehicle may violate the laws and legislation that apply in
your country or state. Please check the vehicle
regulations in your area.
Radio protection when charging the
vehicle battery
Notice Always remove the fuses from the radio power
cable before charging the vehicle battery, connecting a
second battery, or using power from another vehicle (e.g.
when jump-starting the vehicle).
Electromagnetic compatibility in
European vehicles
In the European Community, radio equipment fitted to
automotive vehicles is regulated by Directive 72/245/EEC
and its amendments. The requirements of this directive
cover the electromagnetic compatibility of electrical or
electronic equipment fitted to automotive vehicles.

For your safety 17
To meet the requirements of Directive 72/245/EEC and its
amendments, installation of this product in a vehicle must
be performed according to the instructions provided by
the vehicle manufacturer.
Notice Failure to install the product correctly may void
the vehicle’s type-approval. The owner could be held
responsible for any damage resulting from vehicle failure
that can be attributed to RF energy interfering with the
vehicle systems.
Unapproved modifications or changes
to radio
The radio is designed to satisfy the applicable compliance
regulations. Do not make modifications or changes to the
radio that are not expressly approved by Tait. Failure to
do so could invalidate compliance requirements and void
the user’s authority to operate the radio.
High radio surface temperatures
Caution The bottom surface of the radio and the
heatsink fins can become hot during prolonged operation.
Do not touch these parts of the radio.
EN 62368 requirements (25 watt mobiles)
This radio complies with the European Union standard
EN 62368 when operated up to the rated 33% duty cycle
of two minutes transmit and four minutes receive, and with
ambient temperatures of 30°C or lower.
Caution Operation outside these limits may cause the
external temperature of the radio to rise higher than this
standard permits.

18 Menu maps
Menu maps
This section shows the menus and submenus that may be
programmed for your radio. Some features are controlled by
software licenses (SFEs) and may not be available with your
radio.
Main menu
Channels
Zones
Local calls
Set status
Individual call
Phone call
Dial radio call
Dial patch call
Services
Messages
Status update
Status request
Call alert
Radio check
Radio monitor
Radio inhibit
Radio uninhibit
Talkgroups
Priority call
Recent calls
Security
Encryption
Change all
Preset keys
Change keyset
OTAR
Rekey request
Advanced
Zeroize key
Zeroize all
Trunking
Site lock
Dynamic regrouping
Band scan
Repeater
Hunt force
Hunt toggle
Repeater toggle
Emergency
Acknowledge
Last stored
Radio settings
See detailed menus on
the following page.
Location Svs
Own Location
Team locations
Recent contacts
Send logs
Send on PTT
Diagnostics
Time and Date
View clock
Set time
Time format
Set date

Menu maps 19
Radio settings
Functions
Low power tx
Monitor
Lock radio
Set scan key
Squelch override
Scanning
PA speaker
Voice annunciation
Call Settings
Ignore 2-tone
Call queuing
Extra features
Loneworker
Alert settings
Indicator level
Keypress tones
Quiet operation
Silent operation
External alert
Display settings
Backlighting
Backlight level
Contrast adjust
Talk party ID
RSSI
Radio info
Key settings
Version info
Radio FW
Radio HW
Head FW
Head HW
Radio ID
Serial number
Alias
Customer info
P25 IP address
MDT IP address
Radio updates
Install update
Undo previous
Advanced
Edit groups

20 About this guide
1 About this guide
This user’s guide provides information about TM9400
mobile radios.
The radio behavior described in this guide applies to
radios with firmware version 2.11. To check the
radio’s firmware version, see "Viewing radio
information" on page 126. If your radio does not
operate as you expect, contact your radio provider for
assistance.
Safety warnings used in this
guide
Please follow exactly any instruction that appears in
the text as an ‘alert’. An alert provides necessary
safety information as well as instruction in the proper
use of the product. This user’s guide uses the
following types of alert:
Warning This alert is used when there is a hazardous
situation which, if not avoided, could result in death or
serious injury.
Caution This alert is used when there is a hazardous
situation which, if not avoided, could result in minor or
moderate injury.
Notice This alert is used to highlight information that
is required to ensure procedures are performed
correctly. Incorrectly performed procedures could
result in equipment damage or malfunction.
This icon is used to draw your attention to
information that may improve your
understanding of the equipment or procedure.