TallyGenicom 5040 User manual

USER1
SETUP
PAPER
/EJECT
STOP
USER2
5040
User Guide Flatbed Printer

TRADEMARK ACKNOWLEDGEMENTS
• Centronics is a trademark of Centronics Data Computer Corporation.
• PCL and PCL6 are trademarks of Hewlett-Packard Company.
• IBM and IBM PC are trademarks of International Business Machines Corporation.
• Apple, AppleTalk, TrueType, Laser Writer and Macintosh are trade-marks of Apple Computer, Inc.
• Microsoft, Windows, Windows 9x, Windows ME, Windows 2000, Windows NT, Windows XP and MS-DOS are registered
trademarks of Microsoft Corporation.
• PostScript is a trademark of Adobe Systems Inc.
• All other brand or product names are trademarks of their respective companies or organizations.

User guide Table of contents
I
Table of contents
1Introduction 1
Printer features 1
Interfaces 1
Emulations 1
Symbols used 1
About this manual 2
2Printer at a glance 3
View from the front 3
View with cover opened 3
View from the rear 4
3Installation 5
Unpacking the printer 5
Placing your printer 6
Checking the printer voltage 8
Connecting the printer 8
Switching on the printer 10
4Printer drivers and firmware 11
Printer drivers 11
Installing a printer driver in Windows 95/98 11
Installing a printer driver in Windows 2000/XP 12
Other operating systems 13
Changing printer settings 13
Form settings (Windows 2000/XP) 14
Loading firmware 15
Interface 15
Serial interface 15
Parallel interface 15
USB interface (Windows2000/XP) 16
Downloading firmware to the printer 16

Table of contents User guide
II
5Control panel 17
Display, indicators and keys 18
Status indicators 19
Status indicator variations 19
Ready indicator (STOP LED) 20
Paper indicator (PAPER LED) 21
User 1 and User 2 indicators 22
Key functions during operation 23
STOP/EJECT key 23
USER 1 and USER 2 key 24
Key functions when powering on 25
STOP/EJECT key 25
USER 2 key 25
USER 1 key 26
Key functions in menu mode 27
USER 1 key 27
USER 2 key 27
STOP/EJECT key 27
6Print media 29
Inserting a document 29
Inserting a passbook 30
Removing media 32
7Changing the ribbon cassette 33
Removing the ribbon cassette 33
Inserting the ribbon cassette 35
8Replacing the print head 39
Removing the print head 39
Inserting new print head 42

User guide Table of contents
III
9Menu 45
Programming using the control panel 45
Calling up the menu 46
Menu configurations (User 1/User 2) 46
Menu handling 47
Key functions 47
USER 1 key 47
USER 2 key 47
STOP/EJECT key 48
Setting parameters (principle) 49
Terminating menu mode 50
Selecting the LC display language 51
Printing out the status page 53
Power on + USER 2 key 53
Print out status page in menu mode 54
Status page (example) 56
Menu parameters 57
Test function 63
Hex Dump 63
Activating Hex Dump 63
Exiting the test mode 64
Test printout Hex Dump (Example) 64
10 Troubleshooting 65
General print problems 66
The display remains dark 66
The display is lit, but the printer does not print 66
Problems with paper feed 67
Problems with the print quality 68
Print is faulty 68
Print is too pale 68
Smudged print 68
Dots within characters are missing 68
Prints undefined characters 68

Table of contents User guide
IV
Error messages and warnings 69
Unrecoverable errors 70
Recoverable errors 71
Print Head Hot Error 71
Ribbon Cassette Error 71
Paper Length Error 71
Framing Error (Serial I/F) 72
Parity Error (Serial I/F) 72
Overrun Error (Serial I/F) 72
Cover Open Error 72
Cover Open Error 72
Warnings 73
Data in Buffer 73
Remove Paper 73
Clearing paper jams 74
11 Care and maintenance 77
Cleaning the housing 77
Cleaning the interior 77
Cleaning the MSR-H magnetic stripe 78
Transport of the printer 80
Preparations for transport 80
Shipping the printer 80
ASpecifications 81
Printer specifications 81
Paper specifications 85
Interface specifications 87
BCharacter sets 89
OCR-A character set 90
Epson character sets 91
Italic 91
Graphic1 91
Graphic2 92

User guide Table of contents
V
IBM code pages 93
Code page 437 93
Code page 850 93
Code page 860 94
Code page 863 94
Code page 865 95
Code page 851 95
Code page 852 96
Code page 853 96
Code page 855 97
Code page 857 97
Code page 866 98
Code page 869 98
Code page USSR Gost 99
Code page 864 99
Code page 437G 100
Code page 920 (equivalent to ISO 8859-9) 100
Code page 858 101
Code page 923 (equivalent to ISO 8859-15) 101
ISO code pages 102
ISO 8859-2 102
ISO 8859-5 102
ISO 8859-7 103
ISO 8859-8 103
Available code pages and fonts 104
CEmulations 107
Escape sequences 107
What are escape sequences? 108
Control codes 108
How are escape sequences used? 108
List of available control codes 109
PR2 mode 109
PR50 mode 113
PR2845 mode 116
IBM mode 119
Epson mode 122

Table of contents User guide
VI
DInterfaces 127
Interface settings for User 1 and User 2 127
Parallel interface 128
Connector assignment 128
Nibble Mode 128
ECP mode 129
Serial interface RS232C 130
Connector assignment 130
Serial attachment characteristics 131
Data rates 131
Supported protocols 131
Data Transfer 131
Parity 131
Handshake 132
Ready/Busy (Hardware Handshake) 132
XON/XOFF (Software Handshake) 132
Configuring the serial interface of the PC 133
DOS mode/Command line 133
Windows 95/98 133
Windows 2000/XP 133
USB interface 134
EConsumables and accessories 135
Consumables 135
Accessories 135

User guide Introduction
1
Introduction
Printer features This printer is a document printer for printing manually inserted docu-
ments as well as passbooks (vertical and horizontal fold passbooks).
Manual insertion of the documents is supported by an automatic doc-
ument alignment function.
The printer has a high processing speed and compact design. The
24-needle print head guarantees excellent print quality.
Different factory installed models can be delivered: MSR (magnetic
stripe read/writer), scanner and second serial interface.
Interfaces The basic printer model is provided with three interfaces: serial
(RS-232C), parallel (IEEE1284) and USB 2.0 (Full speed). A special
printer version has a second serial (RS-232C) interface.
Emulations As standard, the printer is delivered with three emulations: EPSON
ESC/P, IBM 4722 + PP XL24e, Olivetti PR2e, PR50 and PR2845.
Symbols used Important information is highlighted in this manual by two symbols.
CAUTION highlights information which must be observed in order to
prevent injuries to the user and damage to the printer.
NOTE highlights general or additional information about a specific
topic.
STOP

Introduction User guide
2
About this manual This user guide contains a detailed description of the printer, its
characteristic features and additional information.
`Chapter 1 Printer at a glance lists all the parts of the printer.
`Chapter 2 Installation contains start-up instructions and points to
note.
`Chapter 3 Printer drivers and firmware provides instructions for in-
stalling the printer driver.
`Chapter 4 Control panel explains how to control printer operations.
`Chapter 5 Print media tells you how to load, transport and eject
media.
`Chapter 6 Changing the ribbon cassette explains how to remove and
install a ribbon cassette.
`Chapter 7 Replacing the print head explains how to remove and
install a print head.
`Chapter 8 Menu contains all the information necessary for control-
ling the printer via the control panel.
`Chapter 9 Troubleshooting provides instructions for rectifying faults
which do not require the intervention of qualified personnel.
`Chapter 10 Care and maintenance provides information on the up-
keep of the printer and contains important information in case the
printer has to be transported.
`Appendix A Specifications informs you about the technical specifi-
cations of your printer and the paper which should be used.
`Appendix B Character sets lists the available character sets.
`Appendix C Emulations deals with programming via the interface.
`Appendix D Interfaces explains the interfaces.
`Appendix E Consumables and accessories contains information
about consumables and accessories which can be purchased for
your printer.

User guide Printer at a glance
3
Printer at a glance
View from the front
View with cover opened
1
Cover
Power switch (On/Off)
Control panel Paper tray
Ribbon cassette
Release lever
Print head

Printer at a glance User guide
4
View from the rear
Power
inlet
Parallel
interface
1st Serial
interface
2nd Serial
interface
(special version)
USB
interface

User guide Installation
5
Installation
Unpacking the printer Place your packaged printer on a solid base.
Make sure that the “Up” symbols is pointing up.
Open the packaging, lift the printer out of the cardboard box and re-
move the remaining packaging material.
Check the printer for any visible transport damage and missing items.
The following items should be enclosed:
`The Quick start guide (QSG)
`This CD-ROM (at the back of the Quick start guide)
`The power cable
`The ribbon cartridge
If you find any transport damage or if any accessories are missing,
please contact your dealer.
2

Installation User guide
6
Placing your printer Place the printer on a solid, flat, surface, ensuring that the printer is po-
sitioned in such a way that it can not topple, and that there is easy access
to the control panel and paper input tray. Also ensure there is sufficient
space for the printed output.
The power supply cable may be damaged if the paper edges con-
stantly chafe the insulating sheath. The user must always ensure
that there is sufficient distance between the power supply cable
and the paper.
Location Minimum space
Left and right side of the printer 1 cm
Top of the printer 2 cm
Rear of the printer to ensure sufficient ventilation 10 cm
to print on a DIN A4 sheet 12 cm
min. 1 cm min. 1 cm
min. 2 cm
min. 10 cm
STOP

User guide Installation
7
When selecting the printer location, observe the following additional
instructions:
Never place the printer in the vicinity of inflammable gas or
explosive substances.
`Protect the printer from shock, impact and vibration.
`Be sure to connect the printer to a socket with the correct mains
voltage.
`Do not expose the printer to direct sunlight. If you cannot avoid
placing the printer near a window, protect it from the sunlight with
a curtain.
`When connecting the computer with the printer, make sure not to
exceed the permitted cable length (see Interface specifications,
page 87).
`Ensure sufficient distance between the printer and any heating
radiators.
`Avoid exposing the printer to extreme temperature or air humidity
fluctuations. Take care to avoid the influence of dust.
`Always disconnect the system from the mains before opening the
device to perform maintenance work or remedy errors.
STOP

Installation User guide
8
Checking the printer
voltage Make sure that the device has been set to the correct voltage (e.g. 230 V
in Europe, 120 V in the USA). To do this, check the type plate at the
back of the printer. Contact your dealer if the setting is incorrect.
Never switch on the printer if the voltage setting is incorrect,
since this may result in severe damage to the printer.
Connecting the printer
Connect the power cable to the power inlet of
the printer. Connect the power cable plug to a
mains socket.
STOP
Type plate

User guide Installation
9
Make sure that the printer and the computer
are switched off and connect the data cable
between the printer and the computer. This
example shows a 36-pin centronics parallel
cable.

Installation User guide
10
Switching on the
printer Before switching the printer on, make sure that it is connected correctly
and that you have followed all the safety and installation instructions
(see section Placing your printer, page 6).
Press the power switch which is located at the
front bottom right of the printer to switch on
the printer.
The printer initializes.
When initialization is completed, the Ready in-
dicator and the USER 1 indicator light up. The
message ONLINE NO PAPER appears on
the LCD. The printer is in the online status
and ready to accept data from the system. You
can now insert a document or passbook.
SETUP
STOP
/EJECT
USER1 USER2
ONLINE
NO PAPER
PAPER

User guide Printer drivers and firmware
11
Printer drivers and firmware
Printer drivers You must install a printer driver so that the printer can process the data
from your application programs.
An original driver offers the best conditions for optimal printing re-
sults. All available Windows printer drivers can be found on the CD-
ROM en-closed with the printer, and also from our Internet site, from
which you can download updated versions as required.
The use of any Windows printer driver from the CD-ROM requires
that the printer is set to Epson emulation (see Menu parameters,
page 57 and chapter Emulations, page 107).
Installing a printer driver in
Windows 95/98 To install the printer driver, proceed as follows.
1. Insert the supplied online CD-ROM in the CD-ROM drive.
2. Click on the Start button in the Windows taskbar.
3. Move the mouse to Settings and click on Printer to open the
printer folder.
4. Click on New Printer.
5. Click on Next In the Printer Installation Wizard.
6. Specify whether you want to operate the printer as a Local Printer
or Network Printer by clicking on the relevant option, then press
Next.
For instructions on installing the printer as a network printer,
please consult the documentation supplied with your network
operating system and/or printer server, or contact the network
administrator.
7. Click on Disk, then on Browse.
8. Select the CD-ROM drive and open the directory
n:\english\drivers\<printer model>\win9x (“n“ stands for
the letter of your PC drive).
9. Open the folder of your printer’s operating system, select the file
oemsetup.inf and click on OK.
10. Select the printer type. Click on OK, then on Next.
3

Printer drivers and firmware User guide
12
11. Select the port to which your printer is connected, then click on
Next.
12. If required, edit the name of the default printer and specify
whether you wish to use the printer as a default printer by clicking
on the relevant option. Then click on Next.
13. Specify whether you wish to print a test page by selecting the rele-
vant option and click on Finish. The printer driver will now be
installed.
Installing a printer driver in
Windows 2000/XP The online CD-ROM contains printer drivers for the most common
Windows applications. To install the printer driver, proceed as follows.
1. Insert the supplied online CD-ROM in the CD-ROM drive.
2. Click on the Start button in the Windows taskbar.
3. Click on Printers and Faxes to open the printer folder.
4. Click on File and Add Printer in the menu bar.
5. Click on Next In the Printer Installation Wizard.
6. Specify whether you want to operate the printer as a Local Printer
or Network Printer by clicking on the relevant option, then press
Next.
For instructions on installing the printer as a network printer,
please consult the documentation supplied with your network
operating system and/or printer server, or contact the network
administrator. To install a network printer, you will need Admin-
istrator rights.
If you are using the printer locally, you can continue installing the driver
in one of two possible ways:
`Manual installation of printer driver: in this case, continue with Step
7.
`Automatic installation of printer driver via Plug & Play function: in
this case, continue with Step 12 once the printer installation wizard
has determined the printer, port and printer name.
7. Select the port to which your printer is connected, then click on
Next.
8. Click on Data Carrier, then click on Browse.
9. Select the CD-ROM drive and open the directory
n:\english\drivers\<printer model>\win2000 (“n“ stands for
the letter of your PC drive).