TANDBERG C Series User manual

OTN Training Reference Material
Tandberg C Series Reference Guide

Table of Contents
1.0 Terminology
1.1. Types of Videoconferences
1.2. Styles of Videoconferences
1.3. Modes of Videoconferences
1.4. Telemedicine Tools
1.5. Learning Tools
2.0 Equipment Guide
2.1. Equipment Components
2.2. Equipment Guide
2.3. Hooking Up a Laptop
2.4. Framing the Camera
2.5. Equipment Troubleshooting
2.6. Technical Support
3.0 Etiquette
3.1. Etiquette Guidelines
3.2. Presenter Guide
4.0 Contacts
4.1. Useful Contacts

Types of Videoconferences
Educational Videoconferences
»Open: posted on Learning Centre and
Ncompass Calendar.
»Closed: invited participants only.
Administrative Videoconferences
»Team meetings between different sites.
For example committee meetings, all
staff announcements or policy
discussions.
»
Clinical Videoconferences
»Direct: health care provider and patient.
»Indirect: healthcare providers discussing
specific patients and making a plan of care.
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Styles of Videoconferences
Point-to-point Videoconference
• Two sites only.
• Other site is always seen on monitor.
• Option to dial directly (must be scheduled).
• Often for clinical use (consultant dials patient).
Multipoint Videoconferences
• Three or more sites.
• Uses a bridge program.
• Starts and ends automatically.
• Often used for educational/administrative use.
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Modes of Videoconferences
Full screen mode
• Screen displays the person speaking or
making the loudest noise.
• Default mode
• Must mute if your site is not the presenter
• Recommended for presentations
Multi-Screen mode
• Visual set-up where all sites are visible on
the screen at the same time
•“Brady Bunch” layout (3+1, 5+1, etc.)
•Mode is selected by the scheduling site
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Telemedicine Tools
Ncompass Scheduling
Ncompass is an online scheduling tool that allows OTN
Members to self-schedule and manage both clinical and
non-clinical videoconference events. Ncompass users can
book video systems, send emails to participants and
maintain a searchable calendar of events. In addition,
Ncompass allows Members to publish open events so that
others can view public events from the Learning Centre. A
vital part of organizing events on the Network, it is
recommended that at least two members of your team be
trained in Ncompass.
OTN Telemedicine Directory
The OTN Telemedicine Directory provides Members with an
easy way to access Telemedicine consultants and programs.
It is also a place to promote, coordinate and manage
services offered via Telemedicine. The consultant profile
features the types of referrals a consultant accepts,
specialized areas of practice and the geographic area
served. The site profile features the programs available at a
site, the site type and geographical area served. To create
your own account and request a profile, email
[email protected].

Learning Tools
OTN Learning Centre
The Learning Centre provides an online and easy-to-use
single point of access to all OTN Member distance education
offerings. The Learning Centre makes it easier to find
education events (including searches by area of therapeutic
care) as well as actively promote those relevant to your
organizations. The Learning Centre can also be used to
promote and build education programs. Please visit
www.learning.otn.ca for more details.
OTN Webcasting Centre
Webcasting refers to the process where an educational
videoconference session is broadcast over the OTN network
and the web (Internet) at the same time. There are two
kinds of webcasts:
oLive Webcasts: Participants can log on to their
computer and view the live videoconference session
at the same time that it is being broadcast over the
OTN network.
oArchived Webcasts: This means that the
videoconference has been “taped” and is available for
viewing at any time.
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Equipment Components
Camera
The camera is usually located at the top of the
equipment and is what captures the video feed that is
transmitted to other videoconference systems that are
connected to the event. For both clinical carts and
room-based systems, the camera can be controlled
by using the arrows on the remote control.
Codec
The codec is the main brain of the system controlling
the camera, monitor and any other medical
peripherals plugged into the system. If the codec is
switched off, then no videoconferencing is possible.
The codec derives its name from the functions that it
serves. It both codes video signals that are sent to the
other sites as well as de-codes video signals that it
receives from the far sites.
Monitor
The monitor is purely a display screen and works in
conjunction with the codec. Consequently, it is
important to emphasis that if the codec is turned on -
then the monitor should be turned on as well. This
ensures that if someone connects to an event early,
you will be able to see them on the monitor. Please
note that turning off the monitor does not turn the
system off.
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Equipment Troubleshooting
The system doesn’t work / won’t power up
• Ensure that the system is plugged into the power outlet.
• Verify that the network cable is plugged into the appropriate port in the wall.
• Check that the cables are securely plugged into the back of the codec.
• Call the OTN Service Desk (1-866-454-6861) if the problem persists.
I cannot connect to a site
• Ensure that all cables and plugs are securely plugged in.
• Check that you have the correct site selection.
• Contact OTN Service Desk (1-866-454-6861) for assistance.
I cannot hear the other site
• Ensure that the other site has un-muted their microphone.
• Verify that the other site has positioned their microphone correctly.
• Check that your site has its volume turned up.
• Call the OTN Service Desk (1-866-454-6861) if the problem persists.
I hear echoes when I am speaking to the remote site
• Echoes are always caused by the far site in a call. Have the far site decrease the
volume and make sure that their microphones are placed away from the system and
monitor speakers.
I cannot see the other site
• Verify that your monitor is turned on and the privacy shutter is opened.
• Make sure that the other site has their camera positioned correctly
• Call OTN Service Desk if the above has been checked and the problem persists.
My monitor is displaying black and white (no color)
• Check that all cables and plugs are securely plugged in at the back of the codec.
The session was interrupted and connections lost
• Keep system on, attempt to reconnect.
• Call the OTN Service Desk (1-866-454-6861) if the problem persists.
My screen is dusty and has finger marks on it
• Clean with a damp cloth after turning off the monitor.
• To keep the system looking brand new, periodically clean it with a mild detergent
solution.
• Never use strong solvents such as thinner or benzene, or abrasive cleaners since
they will damage the cabinet.
• As a safety precaution, unplug the system before cleaning it. Never attempt to
sterilize this unit. If the system must be used in a sterilized environment, use suitable
protective covers.
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Equipment Components
Microphone
The microphone has a range of 20 to 25 feet. The
microphone is extremely powerful and can pick up
peripheral sound such as whispering, tapping pens
and swiveling chairs. Ideally the microphone can be
placed underneath the monitor or at the end of a
table. Never place the microphone directly in front of
the monitor speakers as this will create unnecessary
feedback.
Network and Power
The network cable has to be plugged into a dedicated
OTN jack. If you plug the network cable into a regular
network jack then the system will not work.
Consequently, you need to know precisely where the
OTN jacks are located before moving the system to
different locations. For the clinical cart use the
Uninterrupted Power Supply (UPS) to power the
system entirely on or off. For a room based system,
use a surge-protected power bar.
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